Pontiac RV

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  BRIDGET DOPLER
a month ago
We picked up our new Gray Wolf Forrest River Travel trailer today and are very satisfied customers. Patrick was very friendly and helpful through the process and went over the RV with us in great detail. Kudos to the gentlemen in service as well, very knowledgeable.The impression we have is that Pontiac RV wants it done right. I am satisfied that we received top notch service from everyone there. We will definitely be doing future business with them, highly recommend!

  Kevin Templeman
3 months ago
Found a used toy hauler on FB marketplace. Started messaging back and forth with Brad Gillette, and he was extremely helpful. He answered questions very timely, even in off hours. He also took the time to take and send tons of additional pictures that I requested.After over a week of back and forth, my Gf and I were coming to look at the RV from a few hours away, from Indianapolis. They allowed us to bring our dogs since we would be away from home all day/ evening.Brad had the RV all cleaned up and moved inside so we could take our time looking at it out of the weather. Highly recommend Brad, as well as the entire Pontiac team. Facility/ showroom is absolutely beautiful. Very happy with our purchase!

  Bob Young
4 days ago
Our camper got damaged insurance totalled it. So seen one on website and contacted Patrick here answered questions. Went to check it out. He was a great person to deal with not pushy answered every question and told us they still had to go through it and would fix anything they found wrong and a couple things we noticed. Went to pick it up and everything was just as promised. Mike did our walk through very nice guy great since of humor. Again answered any questions. Very pleased with the way we were treated and the great price we got. Highly recommend Pontiac RV .

  Troy Opyd
2 months ago
Absolutely amazing people to work with! Wide selection from new and used you ll be guaranteed to find something you like. Staff are extremely friendly and helpful. Brad Gillette was great to work with very straight forward, upfront and honest. Made sure the deal was set and even helped ensure the camper was more than ready to be sold! Fantastic place to do business with!

  Daniel Craig
a month ago
We just bought our first rv and had a great experience at Pontiac RV. Brad was very helpful in answering our questions and very up front about the unit that we ended up buying. Mike from the service department did an excellent job showing us everything that we should know as first time rv owners. Thanks to Brad and Mike for a fantastic experience!

  Paul Schafer
2 months ago
No hassle with sales. Brad Gillete was informative on the fifth wheel we bought. It was refreshing to talk with a RV salesperson that does camping himself. Mike that did walk through was great and answered all our questions. The unit we bought was very clean. Kudos to Mike's wife for a job well done!!!

  Vincenzo
a year ago
Wow!! This is the RV Store of all RV stores. The have an indoor viewing building with so many choices. They are nice people. I came to finalize my RV purchase today. The process was easy and the people there are nice and professional. I enjoyed my experience from the Chicago RV show and all the way to finalizing my purchase today. Thank you for everything

  Urracadan Williamson
9 months ago
Good selection of new and used, big and small. Nice man Brad answered all our questions then let us brouse the lot and showroom. Lots of considering and looking around still to be done.

  J. F
6 months ago
Beautiful store with great tunes playing, it was relaxing inside. The lot is paved and well kept. The brands are on point, well cared for, and stocked . The folks here are very considerate and friendly. I enjoy good candor and my personality felt at ease with Brad. He is a helpful, smart, and friendly. We are purchasing our camper from here and it feels smooth thus far.Okay, we got it and it was a great process start to finish. We are happy campers.

  Cheyenne goetsch
a month ago
We had a great salesman (Brad) who made sure we were happy with our purchase and going above and beyond to ensure this! Great place for a great purchase !

  Peter Jean
3 years ago
Best purchasing experience I have had, hands down. We purchased our first travel trailer with the help of Joe Fuchs. He helped us determine what fit our needs, and was patient and informative from start to finish. The day we picked up our rig, Mike Pierce did our walk through. We have a large family and the kids were so excited. Mike made the walk through fun, and was very accommodating with our children. There were no hassles in financing and the folks in the accessory shop were great. Their professional staff set up our weight distribution hitch and made sure we were ready to go. I would highly recommend spending a few hours with the folks at Pontiac RV if you are in the market.

  Tennesseehillbilly
10 months ago
Brad Gillette was my salesman, along with a fantastic team at Pontiac RV, were super. From viewing (1st time RV owner) through sales,paperwork and hookup for the ride to its new destination temporary. Again a huge thank you to the team...definitely will spread the word.

  Rollin Hamelberg
2 months ago
Great buying experience. Brad Gillette was extremely helpful with our purchase.

  Cindy Petersen
5 years ago
We had a great experience. Joe was a great salesman. He was super efficient and not pushy. Very knowledgeable. When we picked up our camper they gave us a tour and even installed the special hitch and electronic brake for us. Excellent service! Will come back again when we decide to upgrade! Thank you!!

  John De Vos
4 years ago
This dealer has to be the best experience we have ever had with a large expense item, they went above and beyond I bought my own goose box hitch for trailer and they installed it for us. Phil was our salesman very professional took all but 15 minutes once we decided on the cougar, closing girl was also great never pushy! We high recommend this dealer.

  Dan G
2 years ago
Just picked up a new Grand Design Imagine from Pontiac RV. Worked with Phil and he was very easy to work with. The PDI walkthrough was excellent; got some really good tips from the tech. This is our 3rd camper but 1st from Pontiac. So far, this has been the best experience by comparison .

  Thomas Prozorovsky
10 months ago
Omg, this is the best dealer EVER! First, they are some of the nicest people I ve ever met. Second, I bought a motor home from the RV show in Chicago from them because they gave me such an awesome trade in value for my travel trailer I couldn t refuse! It was ready on time for my month long RV trip this spring along the eastern seaboard. As expected, there were several issues that needed repairing and all under warranty so they promptly repaired everything! Even a lost hub cap was FOC! Which I thought was crazy cause that wasn t a warranty item! I would recommend them to ANYONE interested in buying an RV! Special thanks to Jenna in warranty dept and Buck in service! Great people!!!

  Tina Eades
2 years ago
Our experience with Tom Carey in sales and Mike in Service was outstanding. This is our 2nd camper purchase. Wouldn't go anywhere else.

  Derek Thomas
8 months ago
Tons of campers to choose from and the service is good. Just don't go there 45 minutes before closing to look at a used camper. They will all be standing around d the receptionist desk waiting to go home.

  Dan Rollings
a year ago
Brought in rv we had just purchased from another couple for leak repair even though it was just repaired by Pontiac RV within the last 9 months. They claim to honor their work within a year and when we dropped the rv off, we were told not to worry about it. Still received a bill by mail a few weeks later. Tried calling multiple times and leaving a voicemail with no returned calls. Continued receiving bills by mail. Months later, we finally got ahold of someone in service. Interestingly the service advisor knew immediately who we were meaning they had received our voicemail and refused to return the call. Service advisor was immediately combative with the conversation and would not allow me to finish a question or comment. I finally had enough and told him to just take my credit card number at which point he hung up on me. Waited a minute or two for a call back and received nothing. I then called back yet again and talked to a different individual who took my payment information. I would have no problem paying the bill, all I was looking for was an explanation why they do not honor their work simply because ownership changed hands. As a result of the poor communication, we will never utilize Pontiac RV for services again.

  Mike Tallent
2 months ago
Great friendly place. Great selection of parts and good advice.

  Paige Ruffner
2 years ago
Brad was a huge help with our purchase! Took all my phone calls and explained in depth warranties. Never once did we feel pressured to make a purchase and love the huge inventory and being able to go in any of the campers there. They also matched another dealers price that s was a couple grand less! Highly recommend this place and can not thank them enough for their help with everything!

  Daniel Grover
7 months ago
Called them to see if they could get a toilet for our bathroom. They check and had the exact fit on hand. On a Saturday.

  Bobert Bobertson
a year ago
I understand as is for pre-owned. However, bed bug infestations, and a full black tank isn't good. Was told they would do inspection and let me know if everything worked and fill the propane tanks. They obviously didn't check to thoroughly, as water pump was disconnected until I first took it out, and a trailer light was out when I arrived to pick up. Basically, there was no inspection and they didn't even bother to clean out the inside or deal with the bed bug infestations.

  Brenda Pratt
4 years ago
Recently my husband and I purchased a 2019 Puma travel trailer from Pontiac RV. Our experience was exceptional from sales all the way to service. Joe our sales man went above and beyond to get us everything we asked for in our deal, he worked with Kevin in service to make sure that everything was done in the timely manner that we needed . Bob did our walk-through he explained things to us very well we felt very confident that if we were to have a problem in the future Bob would be able to take care of it . He seemed very honest and knowledgeable and cares about his work. Andrew installed our TVs and may have installed our washer and dryer in either case everything was done very well. When we were finished and ready to leave we had a problem with our lights Kevin and Andrew took the time to help us get them working when it would ve been easier to say it s not in the RV it s in your truck. I only hope if we have future issues with the RV we receive the same service that we received on this day. The whole experience was pleasant and we appreciate their professionalism.

  Larry Byers
2 years ago
While everyone comments about the buying experience, I would like to share my Service experience. We purchased an 5th wheel RV there in 2019, and have had it in several times for warranty repairs and maintenance. The folks there from Chuck, Katie, Kevin and the rest of the team are FANTASTIC!! They really care about your needs and work hard to get you back to camping as quickly as possible. Thanks for being such a great service team!!

  Russ Stuart
3 years ago
My recent buying experience at Pontiac RV was delightful in EVERY way. The salesman (Jeff) was quick to respond to my initial inquiry and was not only knowledgeable of the products but never did I feel any pressure. The finance closing lady was very personable and quick. The guys that put brakes and hitch on my truck were quick and friendly and the demonstration fella was through. There were no surprise charges that I often find in major transactions and in the door to out everyone was nice. I will definitely return (if situation arises). Pontiac RV is a well oiled machine! Russ Stuart

  Kirk Edwards
3 years ago
My wife and I bought our Grand design transcend from Pontiac RV. It was a great experience. No high pressure sales and everyone was very friendly. Brad was our salesman and he did a great job. They did everything they said they would. Great place I highly recommend a visit if your in the market.

  Rick Ford
a year ago
Purchased 2018 starcraft early 2022, took out first time and faucet leaked. Pontiac RVsold us a new faucet with sprayer. Went to pickup, had new faucet but not the one parts department sold us. Said "new one would not fit". No call letting us know this, they decided to replace with faucet with no sprayer. Two weeks later, refrigerator would give check light when on electricity, turn to gas worked fine. Pontiac RV had our RV for about a week and couldn't get check light to come on. Picked up RV and my battery was dead. They put jump box on battery and lights on front jack were on, left on by them. Got home and noticed both my gas bottles were on and refrigerator was running on gas. Why did this not get turned off and why did they have on gas when electricity was the issue. Called Pontiac RV service on Friday at 1:45pm, left message. No returned call, Called again Saturday at 1:30pm. Service only wanted to argue with me why gas and refrigerator was left on and that what they did didn't run one of my gas tanks out. Fine if they wanted to see if refrigerator worked on gas, but shut it off.

  jill parker
5 years ago
Drove 700 miles to buy an Fifth Wheel, Brad was my online salesman and confirmed (I have in writing by texts) the camper did not have a smell. It was used. I got all the way there an could barely walk inside for more than a minute for the cleaning smell was overwhelming. Well now 3 days later we are home and it still smells. Also, faucet was covered with electrical tape to hide fact it was very broken. We wondered why a table was on the floor out of place that was extra but found when we got home a hole in the floor. Also promised a sewer hose at end and only got a super cheap temporary hose. Was amazing how they were accommodating until you sign papers than they all disappear. Very bad experience. I regret my purchase with these people and now cant stand to go in my camper due to the smell. Very bad Business! He said Super Clean in his text.