Heller Motors

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  nicole wilson
3 weeks ago
By far one of the best dealerships I have worked with. I live a little more than two hours away & we did almost everything over the phone. Only took a couple hours! Super friendly & honest. Eric & Jake were amazing! Happy to be back in the Jeep family!

  Matt G.
a week ago
Couldn't have asked for a better experience! My wife and I bought a slightly used Ram Limited from Jeremy, and he made the whole deal as easy as possible. Him and Jake were both super friendly and great to deal with. Truck was ready when we got there, and went straight to a test drive.I'd definitely buy another car here!

  Alicia van Slee
2 days ago
Easy buying process. Jeremy was so friendly and knowledgeable. The upfront pricing online is what I paid. Test drove a jeep wrangler and left with it the same day. Would definitely buy from them again. The facility is spot less and easy to get to from the highway.

  Les Potter
2 weeks ago
Justin was our sales consultant. Very pleased with his service. All staff were very friendly and worked to give you the best deals and assistant.

  Scott Klein
a month ago
We drive an hour and a half to buy our cars from Heller and for good reason. They are extremely welcoming, fair, and convenient. Joe took care of us via phone before we arrived and was incredible when we got there. We highly recommend going there even if you live a few hours way. I normally dread going to a dealership, but have no problem going to Hellers.

  Ryan Paschal
2 months ago
Best car dealer experience I've ever had. Up front: I bought a Lincoln Aviator GT from this dealer at a phenomenal price with no haggling or shenanigans. They were upfront with pricing which was well below anyone in the nation. This made me suspicious, as I've had too many experiences with car dealers that made me that way (including several that I worked for). The salesman was open about how they acquire vehicles and willing to show the paperwork to prove it. They were super accommodating to my wife, who drove 12 hours to get to this dealer (and needed to drive 12 hours back), getting the entire transaction (including a trade-in) done in about 2.5 hours. The salesman told me upfront that their owners were super nice and customer satisfaction oriented (this is a common tactic these days, so I was suspicious), but he was not exaggerating. Their offer for the entire sale was exactly what I wanted from the start, without me even proposing it! If were to buy from any dealer I've ever dealt with again, it would be this one (1 out of about 29)!

  Corey Petree
a month ago
Had a fantastic experience with Heller! I'm in Chattanooga, TN and found the model we wanted at their dealership. David's communication was top-notch. They had the vehicle delivered to TN from IL within 48 hours of when they received my loan wire. They've followed up to make sure everything was satisfactory. I wouldn't hesitate to buy from them again!

  James Carr
4 weeks ago
Awesome Experience!Our salesman Joe Andres helped us purchase the car site unseen. We were very happy with the level of access we had to photos, videos, Joe even took us on a FaceTime test drive!Jeff Butcher made the paperwork easy and explained everything with no stress.John Warren took care of shipping the vehicle, which was way cheaper than expected.Overall we had an incredibly easy and fun experience to what we thought would be a nightmare.

  Keith Szmania
a month ago
Jake and Bob were exceptionally efficient and drama-free in assisting my wife and I with purchasing the exact used car we had been searching for. The financing and trade-in process was incredibly smooth and hassle-free. As someone who has purchased about 2 dozen cars over the last 10 years for both business and personal use, I can confidently say that this has been the smoothest transaction to date. We highly recommend Heller without hesitation and look forward to doing business with them again in the future.

  Bob R
4 months ago
Very happy with my purchase and the team was very expedite with their service. I knew what I wanted and they treated me fair with my trade in. The team has been very good about making sure that I felt welcome, they were great about providing what I asked for, and there was no pressure to settle for less than that. Bob Corrie has sold me my last two vehicles and has been a pleasure to work with, he does well with responding to text and making the customer feel like a priority. The finance associate is very professional, makes quick work of all the paperwork, and is clear about informing me of my obligations. Overall my experience at this location has been great and the service dept has been great about all the regular maintenance.

  David Bouton
a year ago
Just purchased a new Dodge Charger at Heller at the beginning of the month. Max was a very informative and honest salesman. I originally looked at a used vehicle, and it didn t meet my criteria. I asked to look at one of the new vehicles they had in stock just to check it out, and fell in love with it! Didn t buy it the same day I test drove, but came back a few days to purchase. I did not finance through the dealer, so I cannot speak about that, however at no point did I ever feel pressured and the overall experience was incredibly smooth. Every employee I came in contact with was more than willing to help and make every effort to make my experience an easy one.

  Shepard Dunn
a month ago
For the first time in buying cars for 45 yrs, I bought a pick up truck sight unseen. It was all done via text messages and Heller Motors made it like I was there in person. Wired the cash, and they deliver the vehicle the next day by noon. Now that's service. When looking for another vehicle, I would highly recommend Heller Motors!!

  Sue Mcwhorter
2 weeks ago
Jeep had a hiccup but they put it back to factory. Made sure it was running great.I love the Jeep that Joe sold me. I'll be back to buy through him again. I've already bought 3 from him.

  Deborah Swegard
3 months ago
My husband purchased his dream car via the internet. Contacted Heller Ford/ Joe Butcher dealer rep. Mr. B walked him through the entire process, financing, shipping, etc. The new age of vehicle buying. Went very smoothly, class A service dealership. Can t thank this dealership enough. BTW, it was a Shelby GT500, and he also arranged for perfect shipping and careful drop-off.

  Dalton Miller
2 months ago
Had a great experience with Jeremy over at heller motors! Great communication throughout the whole buying experience. Got me into a great truck quick and easy!

  Suzanne Pridemore
3 months ago
I visited Heller Motors recently to test drive an SUV, but I had no intentions of buying a car that day. With my daughter being in a wheelchair, I was looking for very specific accommodations in a vehicle. Unfortunately, the SUV I wanted didn t meet all of our needs. The Sales Consultant took the time to listen to what I had to have for my daughter, and with the help of the Sales Manager, we were able to find a vehicle that met all of our needs and then some! The car was very clean and went through a final detail before I drove it off the lot just to be sure everything was perfect. The Finance Manager made the loan process so easy and explained everything in detail. These three gentlemen made the entire process so painless and I appreciate their kindness and professionalism. I would absolutely recommend Heller Motors to anyone looking for a new car.

  melissa hoeniges
a month ago
I am a returning customer and will return in the future. The sales man was very patient as we climbed several obstacles during my visit there. Myself to blame. Not only did the team help me find the perfect car but they helped me get the absolute best deal! I will recommend this dealership to anyone. Keep up the great work!

  Deven Hessler
5 months ago
"Exceptional Service at Heller Motors - A Seamless Out-of-State Buying Experience!"I recently had the pleasure of purchasing a vehicle from Heller Motors, and I can't express enough how impressed I am with their exceptional service, especially thanks to David, the outstanding salesman who made my experience truly memorable.David's professionalism and friendly demeanor stood out. He was not just knowledgeable about the vehicle but also took the time to understand my needs and preferences. His passion for helping customers find the perfect match is evident, and it made the entire process enjoyable.One of the standout features of my experience with Heller Motors was the top-notch communication throughout the buying process. Living out of state, I had concerns about the logistics and paperwork involved in an out-of-state purchase. However, David and the team at Heller Motors made it an absolute breeze. They were proactive in keeping me informed at every step, promptly responding to my queries, and ensuring a smooth transaction.Buying a car out of state can be a daunting task, but Heller Motors turned it into a seamless and stress-free experience. The attention to detail and commitment to customer satisfaction set them apart from other dealerships. David's dedication to making the process easy and enjoyable truly exceeded my expectations.I highly recommend Heller Motors to anyone in search of a positive and hassle-free car-buying experience. Their commitment to customer service, exemplified by David, makes them a standout choice for anyone looking for a dealership they can trust. Thank you, Heller Motors, for making my out-of-state purchase a truly delightful adventure!

  Melinda Higgins
3 months ago
I like going to Heller, not only because I know the staff I work with, but they also make it a fun experience for buying a car. John and Bob are the best! I would recommend family and friends to go to Heller when they are looking for their next vehicle. They are very helpful and knowledgeable of what they sell. Thank you so much Heller Motors and a special shout out to John and Bob!!

  Officer Oinker
a month ago
Buying experience was quick and easy (used - online sale). Customer service was outstanding and everyone I spoke with was extremely helpful and friendly!However, upon taking delivery of the vehicle I bought, I noticed it had not been washed after being told it would be beforehand.Furthermore, one of the wheels had curb rash when I was told all 4 wheels were in great condition.Lastly, I bought the car "as is" and being from a different state, I was unable to inspect the car over. Didn't think much of it, as I wouldn't expect any major problems from a dealer, but the A/C is not functioning properly, and the exterior B-Pillar on the driver's side was not mounted correctly (top slightly bent off door frame).OCD about car? Picky? Possibly, but my rating would have been higher if the things mentioned would have at least been expressed via phone and attempted to be taken care of, or worked out in the deal beforehand...Over all my buying experience was top notch, but the condition of the vehicle could have been better; and at least washed!

  Chance Lester
3 months ago
We purchased a 2019 chevy blazer from the pontiac location. We had Rod Sykes as our salesman. He was very good to do business with. Really nice, wasn't pushy, super cool. I highly recommend coming to him for your next vehicle. When I'm in the market for a new truck I'll be giving him a call to see what's on the lot! Jake was our finance manager and he was also very nice was willing to go above and beyond to make sure we were happy!

  Cord Gragert
a day ago
Jeremy is the best! Would recommend him and the other gentlemen that helped us sorry I forgot your name. But highly recommend pontiac heller over other stores! There s a reason we are repeat customers. See you in the near future!

  Javier Montes
a month ago
DO NOT BUY ANYTHING FROM THIS DEALERSHIP. I purchased a 2017 Hyundai accent from these guys, paid for the car but before i was able to take possession they said they had to "fix" a few issues on the car. I was able to drive the car for one month before my car started having issues and my check engine light came on. Turns out they "fixed" my car by replacing the catalytic convertor with one from EBAY! After a year of dealing with these guys they finally told me they would not do anything to make this right, and that my extended warranty that i spend thousands on would also not cover this. I am now on the hook for paying over $1300 dollars to have this replaced with the correct parts. Please if you want to buy a vehicle that is not fixed with EBAY parts do not buy from here!

  Robert Morris
4 days ago
Was a little disappointed. Spent a lot of time waiting on my salesperson while he was helping someone else and there were other salesman with no customers. After about 2 and a half hours I was readyTo work something out and was told they don't deal on prices. To bad. I Would have bought a car at the right price.

  Jason Meyer
a year ago
Had a wonderful out of state experience with Heller Motors! Our salesman Kyle was great to work with and made everything super easy, even when I was giving him a hard time . We had a tight timeline to have our suburban shipped to us before leaving on vacation and everyone at Heller from sales, finance, business office, and shipping worked hard to make it happen for us!Having dealt with numerous car dealers over the years, I can say this one of the easiest to work with! We love our new suburban and appreciate you making it easy to do business.Thanks Heller Team!

  kiddo Gilmoure
a month ago
Always a pleasure doing business with Heller Motors. Always helpful and answer text messages and phone calls. Makes the process really easy. Thanks to Joe Andres and the rest of the staff.

  Joe Craig
3 months ago
We had a great experience with our salesman Keith Kabureck. Unfortunately, we do have an issue that he was unable to resolve. We went to Heller Motors in Pontiac on Monday December 11th, and drove the 2023 Dodge Durango R/T and fell in love with it. After agreeing on the purchase and going over the vehicle we inquired about a second key fob, and were told they would get it for us before we left that day. We sat down with the finance guy and signed all the papers. It was then that we were told that they only had one fob for the vehicle. Our salesman said he would look into getting an additional fob. Weeks later we were told that the dealership refuses to pay for an extra fob, however we could get one at their cost of $337.50 plus tax. We bought a vehicle and paid over $50,000 for it. We should Not have to spend any more money!Additionally, an e-mail was sent to us from Karen Traylor (Customer Care Representative) asking about our experience with our new car purchase. We explained our unhappiness in an e-mail dated 12/28/23, as of yet no response! Regrettably this lack of response and disinterest shown by this dealership in making this right is beyond me.I will never purchase a vehicle nor would I recommend anyone to do business with Heller Motors.Sales manager replied that their pricing structure only allows for what comes with the vehicle. However, we inquired about a second key fob before signing any documents. We were told that an employee had been driving the vehicle and they would look for it. It wasn t until halfway signing documents that we were told that they could not find a second fob.If you only had one key for a 2023 vehicle it should have been disclosed at the beginning of the deal, not after documents were signed.The lack of accountability this dealership has shown is appalling.

  mattdavidpiatt
a month ago
Aside from buying my Jeep here, I also have it serviced here. Everyone from management to sales and the techs they are all extremely easy to work with and are just great folks. I'll never buy a car anywhere else.

  M. C.
4 months ago
Overall, I had a pleasant service experience.Quick service on my Chrysler 300c. They replaced my 8.4 Uconnect system. Everything is now working as it should. Nate and Ryan were both helpful.

  John Warner
a year ago
Excellent customer service and care from the team here!!I contacted David, my salesman, about an Alfa Romeo I saw online about 48 hours ago. Turns out, they had just took the car in so he knew just as little about it as me! LolNonetheless, he preceded to do whatever was needed to get me the information I needed, even when he came down with a horrible case of covid yesterday and was out of office.Fast forward 48 hours, David, Jake, Glenn, and many others on the team helped push the car through service and detailing on very short notice so I could drive up and get the car today, all the way from Cincinnati Ohio.Thank you David and everyone on the team at Heller. I ll be back!