Sears Appliance Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Janice McDonald
2 months ago
I had an appointment scheduled for refrigerator repair on 2-14-24 between 8 am to 5 pm. I took a day off work to have this work done. Sears sent me a text message today at 10:50 am rescheduling my appointment for tomorrow. I lost a day of work because of sears. Also, the compressor on my fridge was replaced by Sears last year in May 2023. The compressor stopped working 8 months later. This is a replacement compressor. Sears has the worst customer service. I have called them to try and speak to a live agent but there is not a prompt that I can select to speak to a customer service representative. I will be canceling my service plan after this. The service they provide is sub-par. This is unacceptable!

  Erica Hale
4 months ago
The technician was very rude. Had zero people skills and did not install the hose back onto the back of the washer. I attempted to use my washer and realized the hose was not connected. His negligence caused my laundry room to flood with water.

  James Nielsen
5 months ago
Jamil was a hard dedicated worker, confronted with a tough task to undertake in an hours time. He worked diligently nonstop to tackle the job which took him better than 5 hours to complete. The only concern was the one missing bolt that was never found but once the test run was performed, a mysterious rattle occurred at the start of the final spin, ceasing at full speed only to resound during the slow down, could that sound have been the missing bolt ,only time will tell.

  Bob Cerny
4 months ago
Got new belt for lawnmower because mower was jerking back and forth when shifting. After belt installed the mower still jerked. Repair person said the problem was with the transmission. Sure would have liked to have had that diagnosis in the first place! I just wasted over $400! If I would have known that was a possibility I may have opted for a new mower.

  Matthew Schmitz
3 months ago
The technician was great! Would highly reccomend Sears, the process was easy and I had condifence from thier Google reviews.

  Rick Castello
5 months ago
He was very knowledgeable and explained the issue with my appliance clearly. He also explained the process moving forward to get the appliance replaced with my home warranty provider

  Jn Johnson
4 weeks ago
The Tech, Oscar G. was fast and provided helpful information for my dryer issue.

  Amelia Herrera
5 months ago
Came in for annual maintenance on our furnace, He found a faulty sensor that he cleaned and readjusted for us. Gave us peace of mind. Professional and friendly.

  Shannon Norgaard
8 months ago
Luis explained everything in a way that made sense to us. He was friendly, knowledgeable, and thorough. I would definitely recommend.The only reason I gave 4 stars instead of 5 stars is because the service window from when the technicians will arrive is from 8am - 5pm which made it tricky to make sure someone could be available.

  Rashmi Dhawan
4 months ago
The services provided was really good. The parts were changed will see how the machine works

  Angie Plude
10 months ago
I have been without a fridge for a month. They asked for payment upfront, to order the parts, which I paid. And have canceled three appointments. I would not recommend this company, no wonder sears went out of business.Service: Refrigerator/freezer repairService: Refrigerator/freezer repair

  Hamid Bhatti
3 months ago
Tech was very helpful, knowledgeable and kept the area very neat and clean.

  Scott Anderle
5 months ago
DW repair.Steve was very professional and kept me informed during diagnosis and repair.

  Tammy Johnson
5 months ago
Wonderful experience- on time, courteous and kind professional!

  Janie Powell
4 months ago
Technician was very knowledgeable about refrigerators.

  M T
3 months ago
Not sure if this is still here.Name is different.

  Lindalee Adams
2 months ago
Ron gave good advice on appliances

  Fayez Atiq
5 months ago
My problem is still not resolved

  gary jefferson
5 months ago
Experienced and friendly technician.Services: Refrigerator/freezer repair, Refrigerator repairServices: Refrigerator/freezer repair, Refrigerator repair

  Karla Doherty
5 months ago
Very helpful and informative

  Clemente Rincon
3 months ago
Very efficient

  HIREN PATEL
3 months ago
Excellent Service

  Cosmo
5 months ago
No complaintsService: Refrigerator/freezer repairService: Refrigerator/freezer repair

  James Gentry
4 years ago
Can not locate brass fitting that would go on stove.