Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
D G
a month ago
Had the unfortunate situation of a family vehicle in an accident. Morton Police contacted this business to move the vehicle without contacting me (the owner) since it was a teenager driving. The vehicle wasn t worth fixing and they don t tow to the junk yard. Convinced me to sell the vehicle to them for scrap and wanted cash to settle the bill with a discount since they were charging daily for storage . Only other option was to hire another towing company to come pick up the vehicle to take to junk yard. Was told they would adjust the bill and provide a copy after signing over the title and paying the cash. After dropping off cash and title, they couldn t provide a copy of the invoice on the spot so I contacted them 5+ times to get a copy of the invoice with the same response I ll have to contact the owner to get that sent to you which is grandpa who is a full time truck driver from my understanding. I also gave them ample time to respond and respected that I was contacting them approximately weekly during the Thanksgiving and Xmas holiday season. Incompetence at its greatest and should be cautious if utilizing this business for insurance purposes where paperwork is needed. Office was like a bar in the 70 s filled with cigarette smoke and no ventilation. Cash with no paperwork and as long as it s very profitable to them seems to be their M.O. as the junk yard I contacted said the vehicle was worth closer to a grand, bill was about half that. Just a warning be careful!
Emery Shaheen
4 months ago
I had a great experience with this company.I requested roadside assistance through my insurance for a dead battery. They made it here in record time. The office called me when the driver was dispatched, and the driver called me multiple times to keep me updated on the situation.The man who showed up didn t have any difficulty following the instructions that I wrote for how to access my house, which is not from the main road. He was friendly and polite, and he also thoroughly explained his process for doing things and why. I appreciate his attitude towards his job and this customers.
Kalli McDonald
4 months ago
I am a service greeter at Lighthouse GMC in Morton, IL. I wanted to give a compliment to one of your drivers, John. He brought in a car for one of our customers who had a flat tire. I was tasked with moving the car into our service lane, but when I saw the tire was completely flat, I was worried about moving it. John was still nearby and helped me air up the tire with the compressor on his truck. He was kind, saw my dilemma, and went above and beyond to help me out, for which I was very thankful!
Outlawlady
3 weeks ago
Had the unfortunate need of them twice. Both times got prompt service and very polite and kind drivers. No argument over where I needed my vehicles to go. Will call again if needed again.
Brett R
3 days ago
If you get Adam as a tow driver you'll be happy. Others I talked to and everything they seem very nice and professional.
Hannah Parker
3 months ago
My husband and I have had to use Burton s twice. Both times we had unreasonable issues getting ahold of them, and when we finally did, the people we talked to were really rude. Don t recommend.
Kylie Riechmann
7 months ago
Was locked out of my truck in an unfamiliar area and these guys were so helpful and kind. Got to me as soon as they could to help me out. They were quick and efficient I can t thank them enough! I would absolutely recommend these guys to anyoneService: Car lockoutsService: Car lockouts
83 cutlass Project car
7 months ago
Was out of town for work and locked my keys inside my truck. They were super polite and patient while I attempted to get them my location as I was unsure of my exact location. Guy showed up in about an hour and was polite and helped me quickly.Service: Car lockoutsService: Car lockouts
Rebecca Beard
a year ago
I called to get an estimate on a tow job and set an appointment. They took all pertinent information, and dispensed a truck without my go ahead. I told the office I needed lead time to get there. I was thinking 2 pm. The truck arrived 15 minutes after my call to the office. It takes 30 minutes to get there, and I still had stuff to do to be ready. The truck was gone by the time I got there. I arrived at the pick up point, completed my tasks, and was ready for them at 1:57 pm.Here's where I fault them. I called the office 3 times. I waited an hour for them to return just one of my calls. They never showed up again, and they never called back. Very unprofessional. There are plenty of other tow companies vying for your dollar. Pick another company.
Shaun Taylor
a year ago
Two truck pulled out in front of me while I was doing 40+mph with nowhere near enough time forhim to safely make it. I had to slam my brakes super hard. Would not recommend your car will get destroyed by oncoming traffic before making it safely to the destination.
Michael Mitchell
2 years ago
Very impressed with the service provided after being stranded by a flat tire with no spare provided with a newer vehicle. Punctual, courteous, and overall great service. Justin was able to pick me and my car up in under the ETA provided even through construction on the interstate and get me back to a service station in no time. Hats off to him and Burton s on a job well done. Highly recommend.Service: Car towing
Matthew Breaux
3 years ago
My battery died and they were to my vehicle within 30 minutes. The driver was very knowledgeable and kind and patient with me. It s always frustration that kicks in when your car needs a tow but they did it in a very timely manor for me. Well done guys. Would recommend this company.Service: Car towingService: Car towing
Branden Curtis
2 years ago
Amazing service! Ryan was my driver and was in touch with me almost immediately after submitting it to my insurance. I've NEVER had a tow company respond so quick. When he got my car back he landed the vehicle exactly where I asked him in no time. HIGHY RECOMMEND!!Service: Local haulingService: Local hauling
Tamia Brown
2 years ago
Ryan was amazing! I got stuck at the end of my driveway halfway in the road and my bumper was coming off. He got there in 15 minutes and wenched my car out. Plus he made sure my bumper didn t get pulled off by the snow bank I magically thought I could drive over, then helped me get my car back in the driveway.Service: Car towingService: Car towing
Rebecca Hallam
a year ago
Record timing in get where my son broke down cause the police called for the tow. But the guy named Ryan told me it was 125.00 I agreed to that but when he asked for the address he changed the price on me to 174.00 . Which is not right because he should of ask for the address first before assumed I lived in Pekin. Then when he got to the address he had my other son climb on the flat bed and steer the car off. Which it is his job to take it the flatbed . And they won't even call me back. Will never use them againService: Special vehicle towing
J Horton
3 years ago
Their liers. They said they was at my location. I'm in my truck so i could not have missed them. Waited over 2 hrs 17 minutes. Then he said the insurance company never contacted them. Another lie. Very unprofessional. I will never do business with these jerks. No will promote their business. They still never showed up. Losers.Service: Car towingService: Car towing
Beth Gilmore
4 months ago
Have called this company on several occasions for a tow and they never answer.
kevo mart
9 months ago
Was quick to get me towed to the dealer after my water pump broke, everyone spoke like a friend and I recommend all day
Rita DeS
4 years ago
Burton s towing is the best! Good communication, let you know when they will be there and they show up on time. I am verypleased with all service calls. I always request them first. Knowledgeable and helpful employees. I highly recommend. Five stars
Michael Balandran
4 years ago
It's a well renowned establishment and you can't miss it unless you don't know where it's located at and someone from the police dept. Gives you the wrong driving directions like to a residential area But never the less they were told ahead of time that we were coming so that we could collect all my friends personal possessions from her vehicle that was literally totaled out by a habitual drunk driver that rear ended her at a stop sign between 40-50 mph.
Frank Tom
7 months ago
Very professional and responsive. They were great with communication and was easy to work with.
David West
3 years ago
Great experience! He was able to fix my tire very easily and saved me the hassle of getting towed. I will use this service in the future for sure.
Christine Seymore
5 years ago
Broke down, called Burton's, my car was picked up 15 minutes. The guy was very kind and professional. If I ever break down again in Burton's Towing area, I will call them again, without reservation. Price was very reasonable and I will definitely recommend Burton's Towing to anyone that ask me if I know of a good Towing company.THANK YOU BURTON'S!I GIVE YOU 5 !
Betsy
5 years ago
The people who own the company are extremely rude. Called my mother the C- word on Facebook because she was sharing her experience. They cuss at everyone, they take people s sports cars out for rides WITHOUT permission. Not even worth a one star review.
RonMolly Burns
6 years ago
I had a flat tire on the highway AT NIGHT. Burton's towing called to let me know he's on his way. He not only towed my car home, but he helped my son fix the tire. (I had 2 stripped lug nuts) I will definitely call them again for assistance.
Allison Appleyard
4 years ago
He knocked off the exhaust on the truck. When they were putting it on or off the tow truck. The shop he took it to help cover it up and lied to the insurance company when we made a clame against them. I would not recommend them to no one. I will never use them again.
Vante Fulce
4 years ago
I called to get my car towed and my tire changed. The tow guy towed it but he said he does not feel like changing the tire. I asked the tow guy if i can use his jack to change the tire myself, this mfka said im just trying to get home. Throw the whole company away.
Pam Orton
4 years ago
They were so great! Both employees I spoke with answered all my questions and made sure that I was satisfied with their service. Extremely prompt and courteous. I would definitely recommend this company.
Nick Bernath
5 years ago
Just used them for the first time, used to use donaho. They were reasonably priced, the driver was prompt and he was quick loading my Durango but careful with it. I'll use them from now on.
Lynne Meinen
5 years ago
Adam towed my car to the dealer. He was great! He was there sooner than promised, He knew his stuff with loading the car per specs. Great job!