NAPA Auto Parts - Motor Parts & Equipment Corporation

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Chong
3 months ago
I have been placing orders online for store pickup for about a year now as Napa is the only one that carries the oil I want (I change my oil 1-2 times a month) The first time I had the experience with this store it was before they moved. The store was extremely cramped and unorganized and workers very unprofessional. Once they moved to the new location I was hoping would be a little better experience, but seems like the store is the only thing that improved. Nobody greets you when you walk up to the counter and when I asked for help with an online order I was told there was a specific guy that would help me and everyone else was just off doing their own thing(including the guy that was supposed to help me). Just in case he didn t know I was waiting for him I told him I had an online pickup whenever he has the chance (but before I could finish he holds up his hands and tells me to wait (he is not on the phone or anything) I was so extremely turned off by this incident but decided not to cause a scene and just grab my stuff and leave.Just placed another order last night and received a few voicemails this morning about the order. Called back around 11:05 and Mike tells me that the store that has all my items are in Des Moines, IA and it would ve been here by Friday had I picked up my phone. I told him it is what it is but coming from a logistics background that it kinda seems like poor logistics for an order from Des Moines to take 4 days to get here. He got extremely defensive and tells me that it s not via ups or a courier and it s not as easy as just putting things in a car and driving it over. I forgot what I said but he got really upset when I called him dude and tone completely changed and the arguing begins sorry I called u dude? lolThat was the last straw and will never be doing any business with this store.

  Gladys Valadez
a month ago
The commercial manager Juan is extra rude.Thinkin he can intimidate customers by yelling and puffing his chest. He needs to learn to listen to customers and how to talk to them before working at a customer service job.

  Suzanne W
3 weeks ago
I purchased head light bulbs and I put one in and it was so dim it looked like I had no lights and it caused a dash light to come on and that has never happened when I have changed my head light bulbs before.Not sure what the problem was with these bulbs.The return process was uncomfortable and I did not feel welcomed in their store.

  Shore Patrol
6 months ago
Great place, I have known Mike for 25 yrs, New location but same Great service. Helped me return a part others had issues with.

  Peter Barber
2 months ago
Expensive and unwilling to assist with a simple wiper installation.

  Joel Dufkis
4 years ago
Great place to go for your auto part needs. Staff is very knowledgeable compared to other auto parts stores. They are not going to ask you unnecessary questions like what size motor to figure out wiper blade size. The commercial side is fantastic, they can get you pretty much any part you need from almost anywhere. There delivery is fast getting you your parts quickly so you can get the customers vehicle fixed quickly.

  Offbeat Music
12 years ago
Friendly and Fast!!! These guys and gals are the greatest. You won't find a friendlier staff and they really know what they're doing. They have never dropped the ball for me when it comes to ordering parts and they always sell me the correct parts. I have never had to return anything nor have I ever had a reason to complain. Always a pleasant experience. Thanks guys, keep up the good work!

  Michael Vitaioli
11 months ago
NAPA is a real auto parts store, unlike the "fast food" part stores like Autozone, Advance and O'Reillys.

  Joseph Mannina
2 years ago
Bought a new battery here. They were nice enough to install . Prices have really risen.

  Arthur L
11 years ago
The employees that work there are very friendly I had a few problems with my car and they were great at helping me with all the parts that I needed.

  Juan Coronado
4 years ago
Great people great service part's you can trust

  Gerald Hallsten
2 years ago
Had parts I needed. Gave Triple AAA discount with Card.Parking is a negative for this store.

  Mark Micek
2 years ago
I needed auto parts, they have auto parts. Helpful, knowledgeable, will stop in again as needed.

  Daniel Azukas
3 years ago
Always like Napa, they get you what you need and right the first time.

  Matt Thomas
7 years ago
Good old Napa shop. Just didn't have good old Chevy parts in stock that I thought they would.

  Joe lapetina
6 years ago
Great staff. Helpful on product information

  Rogelio Gutierrez
3 years ago
Great service. Specially from Kyle and Ryan

  Ricki Smart
3 years ago
Good prices and friendly staff

  Steven Michael
4 years ago
Very busy for a small shop. They must be doing something right.

  Steve Dominguez
5 years ago
Workers became very rude after asking a question on something u was confused about

  Lady Jess
6 years ago
Just a regular NAPA. A little on the expensive side but the staff is super friendly.

  Mike Kulesza
2 years ago
Staff took time to help identify part and help find.

  Rafal Wozniak
4 years ago
Great price and great service

  James Yunker
5 years ago
Mike knows his stuff. Any car

  Laurie Wolf
6 years ago
Great friendly service.

  Rick Kyriakopoulos
3 years ago
Best auto parts hands down !!

  Kate Shikhirina
5 years ago
Very helpful staff!

  David Spiller
5 years ago
Honest knowledgeable staff

  Errol Reid
5 years ago
Good price for quality

  Ryan Alcina
6 years ago
Helpful but expensive