Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jose Moreno
2 weeks ago
If I could rate this place higher I would. Was in a slight accident and got my car back looking better than it did before. Chris was one of the best advisors and gave me timely updates. Jocelyn(I hope that s how you spell it) as the receptionist was also great and friendly. If I could recommend any body repair shop to go to this would be the one. If I ever get into an accident again I will definitely come back here!
Lidia Szymanowski
a week ago
10/10Amazing shop! From the beginning to the end I was informed about the car repair process, and kept updated. Great costumer service. I will recommend this shop to anyone. And I will use it for sure next time I need it.
GODHENRY DESIGN
a month ago
I've brought my BMW in twice to Chris at Caliber, and the service goes beyond what's expected. The service is quick, and most importantly, communication is prompt and efficient. This is definitely the best shop in the northwest suburb area. Forget about the other shops; come here!"
I A
3 months ago
I want my review to reflect how amazing my service was at this location; but before describing how great is was, for those short on time, just know they were courteous, professional and went above and beyond.For those with time, my Audi came to Mike Reed and his team after being repaired poorly at two other Caliber locations. Mike did not need to spend the time, effort and provide his expertise in the way he did, but once you meet him, you ll understand that is the only way he knows. My trunk s emergency release was not properly installed after the initial repairs. Mike tried to repair it on the spot, but when he couldn t, he spent his valuable time over the next few weeks getting all the parts (an extensive list) needed to make it right, including replacing the back-up camera and external release as a precaution to make sure it would not fail again. That is simply a level of service you can t get from anyone else. He took care of any and all issues I had, even asking me to come in and check on my car at steps during the repairs to make sure I was always kept in the loop. From detailing the car to fixing the undercoating on my pinch welds, everything got done. But Mike s best quality is also how much he cares for his employees, which just shows in the all the work they do for their customers.He, Rigo and Jocelyne (sorry for any spelling mistakes) did a spectacular job and deserve all the recognition they can get.Photos of the completed job to come after I have had a chance to properly wash and wax the car to show off the amazing work they put into my car.
Eliseo2937 Herrera
a month ago
I had Caliber Collision work on my car that I crashed, 2004 Honda civic, the body work was perfection and made my car look new. I also took my other car with them to do some custom body work and I am more than happy with the final result. The 35 minute drive to them is definitely worth it rather than going to a shop nearby.
Christopher Podmanski
2 months ago
10/10 to this location. Speedy, easy to work with, and responsive. Needed a front windshield replacement. Easily handled with insurance via finance department. Then Jim P at Caliber, got my car squared away very quickly. Would use this shop again for sure!
srsagehorn
2 months ago
Caliber was recommended to me by the Audi dealer and I have nothing but beyond positive things to say about them. The work was excellent.Everyone at Caliber was so friendly. Tina and Jocelyn at the front desk were super kind and responsive. The two guys I spoke to were knowledgable and answered any questions. Their facilities are also really nice in comparison to the other shops I got estimates from. Makes you feel like youre leaving your car in good hands.I had a rental car through Enterprise and I was able to leave the rental at Caliber when I picked up my actual car. I don't know if that's a standard thing but it was SO convenient.I hope my car is never hit again but if it is, im definitely coming back here. Can't recommend them enough.P.S. the other two estimates I got were effectively the same as Caliber with much lower quality facilities and cars they were working on. There was 0 benefit in trying to go with a smaller shop to save money - don't take the first body shop your insurance recommends
Jodi Zacker
3 months ago
Caliber Collision handled my insurance claim car repair expertly. Shout out to Chris and Joslen who were amazingly caring and extremely professional. They really took care of me which alleviated any stress from this process. The work on my car was done promptly and beautifully. I would highly recommend this business. Also a shout out to Steve at Remington Auto in Lake Zurich as he was the one who recommended Caliber from a long list of insurance company approved body shops. Thanks to all!
Nick Maslanka
2 months ago
Unfortunately my neighbor crashed into my parked truck and did severe damage to it, BUT, Fortunately, I had the pleasure of dealing with Caliber Collision and being taken care of by Mike, the manager and Chris, the Service advisor. Mike treated me as if I was the only customer in the shop even though they were slammed with work. He took all the needed time to explain to me what was done and never once rushed me or made me feel as if I was just another customer. Excellent work!
Dina Gioules
2 months ago
Amazing service and so reasonable. When I went in everyone was on lunch, I had no problem waiting. When the guys came back one immediately looked at my car, he didn't even eat his lunch that he brought back with him. He fixed it up and it drives just like it used to now. Will 100% come back here and I'd refer any family/friends here too!!!!!
Cristal Flores
2 months ago
After being involved in a minor fender bender, we brought our car to this shop and we highly recommend it. They went above and beyond and were patient with us when we called to see when our vehicle would be ready. We came across a minor issue after our car was done and they went above and beyond to check the problem for us. You guys are amazing!!
gerardo renteria
5 months ago
They did an amazing job from the repairs to the customer service. I avoided the hassle of dealing so much with the insurance company. Truly amazing work, they left my Kia but to beautiful conditions. Thank you and would highly recommend.Services: Painting, Auto engine diagnostic, Body & TrimServices: Painting, Auto engine diagnostic, Body & Trim
Sheila DuPerow
6 months ago
I had a wonderful experience at Caliber Collision. I was having trouble reaching the insured's insurance company for a loaner, and the manager at Caliber stepped in to help.They communicated with me regularly so I always knew the status of the repairs.My car looks great!Service: Body & Trim
Robert Notoli
a month ago
Great experience. Hopefully I never need a collision repair service again but if I do, this caliber is where I would spend m6 own money to get things fixed right.
John B
3 days ago
The whole process from the estimate for repairs to keeping me informed to the delivery date went great! Thanks again to Caliber Collison!
Frank Vucic
2 months ago
My CRV was finished the day after I dropped it off and was extremely clean when I picked it up, it looked almost brand new.Excellent work!
Marty E
3 months ago
Night and day compared to Gerber collision. The staff were knowledgeable, to the point, no b.s. or waffeling. They were able to take care of a door lock for me that was unrelated to the accident repairs. I did like the text and email updates. I went to 2 different gerber collisions in the past and both were disaster. I thought I would try caliber, and I was not disappointed. This is how is supposed to be.
Sagar Patel
8 months ago
They did a great job on my vehicle and the staff were very professional and kind. They made sure we were satisfied with the repair and if we had any concerns they were glad to resolve. I definitely recommend bringing your car in for any repair, our experience was excellent.
Andrew Wylde
a year ago
So I had an accident in a different city, 30 miles away from here, and I went to a caliber near me. Then I had to relocate suddenly and got overwhelmed and forgot to fix my car!Caliber had no problem setting up a transfer for the parts and this location was wonderful and helpful to get everything set up despite several weird setbacks!We love the team over there. Ami and Jacqueline (sorry if I spelled your names wrong!)
Lisa Kawalek
2 months ago
I've used Caliber twice now. They're prompt, clear, and professional. Definitely going to be using them for future repairs.
Arthur Glazer
2 months ago
The team was courteous and punctual in taking care of my repairs. The completed work looked great!
Zack Rami
a year ago
Great place of business everything was taken care of to my satisfaction, I was first told the vehicle may take several weeks for repairs to be completed because of shortage of parts, but was able to get my vehicle back to me in perfect condition in less than a month. All along the way they were keeping me fully updated and I was never in the dark. I appreciate the full transparency and getting all my work done in a timely manner definitely the right spot to take your vehicle thank you mike and everyone else who helped get my car back in order!!!Services: Tires, Auto engine diagnostic
john taglieber
6 months ago
First class service and work! Chris is awesome! Constant communication throughout the entire process. You could tell they take pride in their work. Highly recommend!
Jessica Ford
a year ago
Best car repair experience I have ever experienced! Mike and his team are extremely helpful. Jocelyn at the front desk is very knowledgeable and provided excellent customer service. Caliber Collision Palatine made the repair process so easy. I highly recommend their business!Service: Body & TrimService: Body & Trim
Stephen J
9 months ago
Overall process was great. I was well informed and Chris was great.Issue was the paint. Considering the age of the paint on the remainder part of vehicle, paint was way too off. I have had two crash on same rear bumper in the past but this time paint was quite disappointing.Services: Painting, Body & TrimServices: Painting, Body & Trim
Sheila Shamo
a year ago
I would like to compliment the outstanding work performed on my commercial truck (that has 200,000 miles on it). When I picked up the van it looked like brand new. When I dropped off the van and while going over the repair details the staff was very courteous. I requested a new driver's door to speed up the repair and, instead, they repaired the door faster saving me $1700. I appreciate the techs making all the right decisions for me. The painters went above and beyond even painting the door hinges. Their head body man performed an outstanding job repairing the frame to make sure it was structurally sound. The detailer did a great job. The door jambs have never been so clean. The van never shined like that nor has it ever been so clean inside and out. Even after I picked up the van I found things repaired that weren't part of the collision. They had to take out my cabinets and inventory during the repair and they reloaded everything back in exactly as I had it. I really appreciate with all my heart everything they did to get me back into business. Thanks to all of you.Services: Steering & suspension repair, Painting, Body & Trim
Mary Andreotta
a year ago
This shop is amazing. My car needed repairs from a collision. They were friendly, helpful & courteous. They kept me updated & finished the work before scheduled. The work was excellent. I would definitely recommend them to everyone.Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim
Omar Puentes
a year ago
BEST SERVICE EVER. Jocelyn and Ami we re extremely helpful! They made the whole process so smooth and stress free. Not to mention their body technician Alex left my vehicle looking incredible. It s like nothing ever happened. Also, Ismael left the interior of vehicle extremely clean and the exterior spotless. I HIGHLY RECOMMEND THIS SHOP!Services: Painting, Electrical, Body & Trim
A Jayne
7 months ago
I had a very nice experience at Caliber Collision, they were knowledgeable and informative about my car issue, and fixed it very promptly. Overall a very professional and helpful business!Service: Body & TrimService: Body & Trim
Kelly Lewis
a month ago
They were friendly, professional and extremely helpful. They made the process go smoothly.