AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aaron Pluda REALTOR (PludaREALTOR)
a month ago
AutoZone in Palatine is a top-notch destination for all automotive needs, offering a wide selection of parts, accessories, and tools essential for vehicle maintenance and repair. The store is well-organized, making it easy to find exactly what you need, whether it's a specific car part, battery, or accessory. The staff at this location are truly exceptional; they're not only knowledgeable about their products but also genuinely eager to assist, offering expert advice and practical tips to ensure you get the right item for your car. Their commitment to customer service is evident, as they often go above and beyond to help with part testing, battery charging, or finding a rare component. Prices are competitive, and the frequent deals and rewards program add extra value to every visit. For anyone in Palatine looking for reliable auto supplies and friendly, professional service, AutoZone is definitely the place to go.

  Shawn Nowlan
2 months ago
Came here for a new battery, but with my car it's pretty tricky to install. Ashley was busy but still made time to install it for me and it works great!

  Viktoryar3 Ramirez
a month ago
Luis has been a godsend!!!! This man helped me figure absolutely everything. Myra the store manager was very knowledgeable and helpful as well!

  Andrew Stemple
a month ago
They gave me the wrong part 5 times in a row.. pretty sad and the old dude that wants the argu with people needs a new job or retire. Will not go back

  Jan Borysovskyy
7 months ago
I came to this store to get oil, oil filter and drain plug washer for my Nissan, the lady on front tried to help me out with ordering things for me to pickup for tomorrow but looks like she recently just start working there so she has a hard time doing that, while manager and other employee ( with grey t-shirts) was shearing stupid jokes between each other while looking at us. Then Ledy who was helping me out asked manager for help with ordering, and manager told me they stop selling some items from my order for some reason. Then I asked for specifics washer kit and then manager called 3rd employee a day this guy told me I can use some license plate washers they have them in different colors gold, chrome... all this takes like 15 minutes of my life. At this point I was done with dThis store and i just left empty handed .How can you work in auto parts store and be this unprofessional...

  Chirag
4 months ago
Lazy people did not want to do my free diagnostic check, they asked me if I could do it myself! Horrible attitude and service. Go to Advance auto parts instead.

  Trevor Lindsey
3 weeks ago
Asked to get a scan. Was told in this rain that so mean it was a little dizzle

  James A Sullivan Jr.
9 months ago
Every time I go in this location the staff is less and less helpful. Literally all I was trying to do was buy an alternator today and they were able to help me. They were too busy talking amongst themselves and putting product on the shelves.

  Anime Craz
7 months ago
We go to this location for all our cars. Mayra helped us out. She s extremely knowledgeable and professional. With a friendly staff that goes above and beyond, and I wouldn t go anywhere else.

  Scott Riddell
10 months ago
I stopped in for engine coolant since my light had just gone on. As I came through the front door, an assistant walk towards me and asked what he could help me with. I told him that I needed engine coolant. He asked if the coolant was for the car that I pulled up in. I told him YES. He walked me to a large rack of coolants, picked out the one for my particular car and asked if I needed anything else. I did not. He rang me up and I was out the door with the right product in less than 5 minutes. I later checked my manual and not surprisingly, I did purchase the recommended product. The dealer would have done it No Charge. But, I figure I saved considerable time through the DIY process.Thanks AutoZone Team

  Sherry Rausch
a year ago
I really appreciate the service I received from Ady! She was very helpful & knowledgeable. She went above and beyond for me and I greatly appreciate her help! She is a one in a million employee that s hard to come by these days and also a hard worker and knows what she s doing! Ady is a gem! Thank you very much for your help!

  Rosa Espinoza
11 months ago
Helpful and friendly staff. Went in for my check engine, Mayra was amazing and even recommended a couple shops in the area that could help me with my evap leak. Thank you for making my experience super easy.

  BEFREE
3 months ago
I bought new batteries for my car. Not only was the customer service excellent!!! gentleman installed my battery in my car with no charge. Thank you.

  John Heart
2 years ago
Awesome experience when purchasing a new battery today. The employee who helped me was simply fantastic. She helped me determine the right replacement model, then presented my options for CCAs and length of warranty. When swapping old the old core, she helped with removal of a stubborn clamp, then provided recommendations to make my installation go easier. I sure wouldn't have received that level of service and such a dedication to customer service at one of the big box stores! This store has definitely earned my future business.

  Reesicup 0815
a year ago
I came in to ask if they could recharge my car battery because It was at 0% . My car was having a problem with the idler pulley andso it was running off of battery only (brand new battery). I returned 15 minutes later and they had my battery sitting on the counter and told me they had charged it and that it was now at 87% charge (even though it should have taken 45+ min to get to 87% charge). So they lied to me because it died not even 4 minutes later in the middle of the road with 0% charge. In fact, I was hit by a vehicle (thankfully at slow speed to I just got scratched up) while trying to get my vehicle out of the middle of the road. O'Reilly's across the street confirmed there's no way they had charged it. O'Reilly's DID charge it for me and I was, therefore, able to get my car to the mechanic.I called the AutoZone to let them know what happened, suggesting their machine was not working (even though I know they had not even tried to charge it) and the response I received was "ok thanks." No apology, no nothing (obv they already knew the actual condition of my battery when it was returned to me)... I guess the employees at this location are unaware that LIEING to a customer about the condition of an auto part that has been placed in their possession is a serious legal liability.Had I been injured more than just a few scrapes, AutoZone would have a lawsuit on their hands.

  Yesenia Ortiz
6 months ago
I went for a check engine light, the team was very helpful and answered all my questions. Very friendly team !!

  anthony pedregal
6 months ago
Local AutoZone Auto Parts store. The people who work there are very helpful and they have a lot of auto parts. Very reliable and helpful.

  Moolji
a year ago
Extremely friendly and super helpful. The guys there all knew everything about parts and helped me select the products that I needed. They also go above and beyond to come out to your car to help you with any issues you have.

  Rick Ziegenbein
8 months ago
Every time I go here they are either out of the item I m looking for or they give me the wrong item. They are friendly, but asking for help doesn t usually end well.

  Sean McLenaghan
7 months ago
This is the first place we go to whenever we ve had an issue with any of our cars. They are patient, professional, and helpful.

  Safety Moose
11 months ago
New to this place, first time.Nice peer service, very helpful, and fast.Always fast if you review in-stock parts on their page.

  Evgeny Puchinsky
7 months ago
There is absolutely not professional stuff. They don t know any answers to really simple questions. Just terrible.

  H Veg
2 years ago
I stopped at Midas first and the guy there wasn t very friendly or helpful. I then called Auto Zone. Luis was so pleasant and accommodating. Once there, despite being the only one there at the time, busy on two calls and helping another customer, Luis came out and helped me. He then went beyond and checked my oil level and explained what I should do later. He was extremely nice, happy and helpful! A++

  Jose Valencia
8 months ago
They had the parts that I needed at a reasonable price. The customer service is great, fast, and efficient.

  Lee Rollins
3 years ago
I desperately needed a driver side wiper arm. They did not have it in stock but Adeline (sales part mgr) and Angel (sales associate) went above and beyond calling multiple stores in order to locate the item for me. Addy recognized I was struggling to install a part out front of the store, came out, asked if I needed tools or anything and sent Angel out to assist! Really appreciate the customer service!! GREAT STAFF

  Cristian Hernandez
3 years ago
I recently went to this location to find an item. Specifically windshield wipers for my vehicle, since my old ones have gone bad. I came into the store and was greeted by the staff. They asked if I needed help with something and I told them of my endeavor. An individual went behind the counter and yelled out the information. I am hard of hearing so I only caught some of what he said.I assumed that I looked confused because he repeated himself, but this time he gave an aisle number. I went to the aisle number and started looking for the number the staff member yelled out. I was still confused as to which item would fit my car. I looked at the book and found the information, while the same staff member who yelled out before, stated 18 or 21 at me again. I was there for a long while trying to decide what I needed since I was given no assistance. I then picked an item and went to the register. I was behind another customer, but as soon as he finished, the same staff member who gave me "assistance" told me that he could help me check out at a different register. He then went behind the counter, in an area that blocked my vision of his location. I thought I was crazy since he told me he would check me out. I then decided to get back to line. Another staff member then said that the staff member was ready behind the counter waiting for me to come up, but said nothing to me when I was following him.He checked my item, but as I was about to insert my card he scolded me to wait. Again, I can barely hear him and I asked him to repeat himself and he scolds me again about not putting the card in. He then begins to tell me about how the system is slow and how it is bad. I had never felt so stupid and humiliated with this entire process, all I wanted to do was leave as soon as possible. Once I got home I noticed that I only bought 1 windshield wiper, when I needed 2 of them. This only added more negative feelings since I asked for windshield wipers for the front of the car. I would assume that they would recommend a product that had two windshield wipers instead of 1. I also asked if the item I choose was fine, but I was not told anything back.Overall, unless you are an experienced shopper for autoparts and can find the items immediately one your own, I would not recommend this place. It would seem that the staff only provides minimal effort when helping customers. I receieved poor customer service from staff members who did not care to assist me, and a clerk who was seemingly annoyed with me. The customer experience was worse than poor, it was abysmal.

  Andrei Dolgin
a year ago
Went there to check a warning light... they did a few check and helped me figure out the issue (it was transmission pressure sensor), the person even went as far as to look up what that means and explained the way to go to fix it (first rib add fluid and see if that helps)... he eccentric advised how to change the website if needed (I will not do that, I don't have the tools and knowhow). So overall they went above and beyond what I would have expected.... even though there was no profit in it fire then *o just got transmission liquid and a funnel). Definable worth going there

  Jordan Jacobson
3 years ago
I'm actually quite disappointed as the part I ordered was missing hardware and ultimately left without a part. The reason I'm giving this location 5 stars is the measures they're taking to keep customers safe. After just leaving another autozone location the other day because employees weren't wearing masks. But at this location not only were employees all wearing masks properly, they've roped off the entrance so people entering and exiting can't pass each other through the same door. And the employee helping me was smart enough to print off the computer screen to show me rather than having people step behind the counter to see the screen like employees were doing at the last location.

  Angela Johnson
5 years ago
These guys are awesome. Totally saved me today! Stopped in because my window was stuck halfway down. They went above and beyond to get my window up in below zero temps and wouldn't take anything from me in return. No charge, and I tried! They, especially Thomas, were amazing!! Thanks guys for helping a damsel in distress. Way appreciated! I can't thank them enough. Great guys.

  Bob Bouse
3 years ago
2/2021 Once again. Had the part I needed and the staff was helpful. Exactly what I expect and appreciate here. Keeping me safe on the road and a price that is reasonable. Thanks again to the team!11/2020 We don't service our cars as much any more. But when we need a part, this is our go to place.