Arlington Acura in Palatine Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  E Mendoza
a week ago
My vehicle had a recall. I called for an appointment and experienced excellent service, starting with the front desk staff in Service answering phones to the team in the Service department. Particularly, the dedication provided by Steve Farmandi. Steve was very accommodating and maintained me updated on the progress of my vehicle throughout. I am grateful to all involved. Kudos for the exceptional customer service. Keep it up!

  Albert Hewiyou
2 weeks ago
I take all my vehicles to Arlington Acura. I work with Steve with all my vehicles. He is honest and takes great care of my family. The office representative Daisy is very kind. Great service

  Garry Carter
a month ago
I went to Arlington Acura for a recall repair. My service advisor, Steve, was great. He clearly explained to me the repairs being made. He sent a video of the technician checking a variety of areas. Steve showed me how I could save $ by doing a needed timing belt replacement in conjunction with another warranty repair. The work was done quickly and professionally. If you have an Acura I d certainly recommend linking up with the service advisor, Steve.

  Christine Kaldschmidt
a month ago
We recently had the pleasure of bringing my boyfriend's car in for service at Arlington Acura of Palatine, and our experience was nothing short of fantastic. From the moment we arrived, Tyler greeted us with a warm and friendly demeanor that immediately put us at ease. His expertise and helpfulness throughout the process were truly commendable. Not only did he thoroughly explain what was needed for our car, but he also made sure all our questions were answered and our concerns addressed. It's rare to find such genuine customer service these days, and Tyler's professionalism and kindness made our visit a memorable one. We highly recommend Arlington Acura of Palatine Service Center for anyone seeking top-notch automotive care. Thanks, Tyler and the team, for going above and beyond!

  Aimee Both
a month ago
Five stars! I took my MDX here for service recently and had a great experience! My advisor, Roger was super helpful. Though I needed quite a bit of work, he kept me informed the entire time and I was in and out the same day. I really appreciated his follow up after the fact to make sure I was satisfied.

  Ronald Vik
2 months ago
**5 Stars for Arlington Acura in Palatine** - This dealership stands out for its exceptional service, fair pricing, and notably attractive staff. The professionalism and transparency they offer set them apart, making every visit a reassuring and satisfying experience. Their product knowledge and commitment to customer satisfaction make them the best dealership experience I've ever had.

  Niki Johnson
a month ago
I came in today to get my car serviced, and I was greated by the most pleasant young man named Tyler. He was so polite, and so helpful, and just overall took a stressful situation for me, and made it much easier. This is what customer service is all about! Not sure if he will ever see this, but Keep up the good work Tyler! We need more people like you in the industry!

  Rebecca Blanton
a month ago
Overall great experience with advisor, Roger. He is incredibly knowledgeable and is continually able to answer any questions I may have thoroughly, honestly, and without being rushed. The professionalism and service provided is above and beyond. I will continue to return as a customer and recommend to family and friends!

  Louis Skarosi
5 days ago
Drove 35 miles for an appointment to get one of 3 open recalls on my MDX completed. Appointment had been confirmed. Upon arrival I was told that there was a large backlog on recall work and the service department could not do the scheduled recall repair. That repair is now scheduled for May 2. It was the earliest possible date. Tyler handled the unfortunate circumstance as best he could and did do some other maintenance on my car while I was there. He and the rest of the staff couldn t have been more understanding of the inconvenience the scheduling issue caused myself and others.The individual who scheduled the appointment, as well as others in your organization, couldn t been more cordial and helpful while I waited for the other work to be done. Mistakes happen. As a result of the way the scheduling issue was handled I felt comfortable planning to have all other re-call work done by Arlington Acura s Service Department. The way people handle issues makes a difference on outcomes. In this regard I gave your people 5 stars.Thanks,Lou Skarosi

  Stefan Magazin
2 months ago
Came to have my 2007 Acura TL Type S inspected (I do regular maintenance there), Steve was extremely helpful and meticulous with letting me know what needed to be done on my car. They were not pushy with any service recommendation. Huge thank you to him and his team for keeping my Type S running strong after all these years!

  Nancy Hardman
2 months ago
Arlington Acura has been servicing my vehicles for over 10 years now. I always have an awesome experience whenever I stop by whether that s for a free car wash or a full on service visit. The customer service at this facility is second to none, they offer complimentary loaner vehicles, a free car wash and vacuum, and snacks! Their waiting room is quiet and comfortable and has some nice bud windows to soak up the morning sun!

  Kaeleigh Grace
a month ago
Tyler at Arlington Acura in Palatine provided exceptional service! He was incredibly attentive, answered all my questions with clarity, and, most importantly, didn't push unnecessary services. It's refreshing to find a professional who prioritizes honesty and customer satisfaction. Highly recommend Tyler and the team at Arlington Acura!

  John Dini
3 days ago
Great service center. Staff is friendly and helpful. Always explain the process, time estimates, and seem very fair about extras and work needed priorities. Steve is great.

  Tania Maretti
a month ago
Arlington Acura of Palatine is our favorite place to get our cars serviced. Tyler always goes above and beyond to make us feel comfortable. His expertise put us at ease and he always answers all our questions without making us feel rushed. We always get great service and will definitely recommend to our family and friends.

  Paul Maiella
a month ago
I recently took my car in for service at Arlington Acura. I must say that all the guys there have always been extremely helpful. I usually deal with Chris Clark. He is extremely knowledgeable and super easy to work with. I highly recommend Arlington Acura for any service needs.

  Chris Seiden
2 months ago
I always can trust Arlington Acura to take care of my vehicle concerns. My advisor Steve did a great job of keeping me informed and updated. Thank you again for great service!

  Amanda Bryant
a month ago
Tyler in the service department is always super accommodating and friendly. He keeps me updated and is always honest with me. Definitely my favorite dealership I ve been to.

  Daisy Vargas
4 weeks ago
Steve and Jeremy are always a great help! Things are taken care of in a timely manner and our concerns are always addressed. Highly recommend getting your service done over at Arlington Acura

  J A
a month ago
Excellent service dealership, I would always get my car serviced somewhere else who I overly paid and I d have problem after problem. But ever since I went to Jason from service he would not only fix the problem to my car but would explain in detail what he did and why I would need to get a certain thing done to my vehicle and ever since I went to Jason my car is in the shop less now and I m greatly appreciated of his services and would keep going to you guys thank you so much !

  Misia
2 months ago
Very happy with the service department, especially Steve! He is always super helpful when servicing my RDX A-spec. I bought the car at the dealership and wouldn t think to service it anywhere else!

  Nayeli Segura
4 weeks ago
I had the best service experience at Arlington Acura. From speaking to the receptionists to set up an appointment to coming in and speaking with the service advisors. All the staff at this location were very helpful.

  Zach Wojtowicz
a month ago
A great dealership, and a great team especially Tyler. I have a 2015 Acura RLX, we bought from the dealership and all service is done here as well. Tyler always makes sure to get me in and out as quickly as possible. Thanks for the car wash and vacuum service always as well. I love the Service Department at Acura, along with all the people there. That are always happy to help and when I have a question or problem it it delt with promptly and efficiently. Thanks Service, Sales, Marketing, Customer Relations Management, and especially Tyler Amaya!!!

  Anthony Landi
2 weeks ago
Arlington Acura Service department rocks!! Jeremy Hardman and his team go above and beyond to make sure my service experience is amazing every time

  Buzz Ard
3 weeks ago
As always, Arlington Acura Service Department knocked it out of the park from evaluation, explanation to execution of their professional work. The expertise and pro customer service skills of team members Mark Neitzke & Steve Farmandi are above and beyond other service centers - a refreshing change in this day & age. Technicians diagnostic and repair work are second to none. The service department continues to grow in excellence thanks to the leadership of it's manager Jeremy Hardman. Arlington Acura = excellence!!!

  Merobel Lirio
a week ago
Everything goes smoothly when you have a good service manager. Thank you Steve Farmandi for always making sure my car is in tiptop shape.

  Dana Lemel
2 months ago
I have been bringing all my cars to Arlington Acura for years now. The service team does a great job explaining what is wrong and fixing it right the first time. I would recommend them.

  Pam T
a week ago
Great service. Kept me updated. Mark was my service advisor. He has been there for a while and knows the vehicles.

  Lon Dunham
a month ago
Had my car serviced at Arlington Acura about a week ago. Chris Clark helped me. I must say the whole experience was very pleasant and I recommend going to Arlington Acura for all service needs.

  Nick Bollmann
2 months ago
I have been coming here for years for all my car services. Steve is always so helpful with all my questions and always keeps me updated on my car. Great service all around.

  Jackie Errico
a month ago
Amazing dealership! Roger is very knowledgeable and helpful. Communication is always there and I feel I can trust the recommendations needed for my car.