Thorntons

3.1 (41)

  201 W Etna Rd, Ottawa, IL 61350
  (815) 433-4101
  thorntonsinc.com
  Claimed

Convenience store ATM Breakfast restaurant Coffee shop Donut shop Gas station Liquor store Lottery retailer Sandwich shop Soft drinks shop

Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.

Service options

  • In-store shopping

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Enos Enos
4 months ago
I will never go back to thorntons again. The customer service was horrible. When i walked to the counter and the cashier just stared with no hello or can i help you!!!!!! I had to say hello and ask for a carton of smokes. There was some confusion on the cigarettes and the cashier was very rude and didn t say thank you when i left!!!!!! I should ve just walked out without buying the cigarettes. I already put fuel in before i went in or else i would have taken my business somewhere else

  David G
a month ago
Five deep with one cashier working. The other two must be off the clock at 9am.

  Jules
8 months ago
There are always good gas prices here. Great service. Lots of alcohol options. Plenty of select of products here!

  Necromancer
8 months ago
Good prices on drinks, wouldn't recommend anything else though. They have 44 ounce foam cup coffees for $2.28. They also have Mtn. Dew kickstart energy drinks for the foam cups at basic foam cup price (32 ounce is 89� pre tax 44 ounce $1.08 or so). Not healthy, but delicious.Honestly prefer their coffes to other places and it's cheaper. I get the cold ones from the small machine, without it I'd just give three stars.Have been told by smokers the price of cigarretes are cheaper here, but can't confirm as I don't smoke.Hotdogs are a bit expensive for me, but recently started giving away one for free with a purchase, though I don't know exactly what requirement is needed.Not the cleanest bathroom.

  Lana Beahn
a year ago
Breakfast sandwiches are good but your early morning cashier was rude. I left my gas pumping while I walked in the store and she told me never do that again I could call the police on you for pumping gas unattended. Our pumps are broken so if you spill gas and someone else lights a cigarette I d be your fault. Sure, great way to never get customers to come back!!!! Get you pumps fixed if your worried about people s TOTALLY NORMAL gas pumping habits. Maybe threaten them with the police

  Greg Davis
3 years ago
The morning older male cashier on Wednesday 27 May is the rudest customer service related employee I ve ever dealt with. I inserted my payment card early and he said. I don t know why the heck you put your card in already, I haven t even scanned all your items. Apparently it s ok to talk to your customers like children. When I inserted my card as it turned out was irrelevant as the transaction worked regardless. Thanks for ruining my good vibe this morning.

  Chris Miller
5 years ago
I wish I had my phone on me while I was inside to take a picture of the hot dog condiment bar. Gross!!! Half a dozen empty containers. There were fruit flies all over the tomato slices, which were already questionable in quality. I just used the packaged mayo and mustard on my cold meat sandwich.

  Sergio Arzola
5 years ago
A man with blond hair about 6"2 in Stature on sat april 28 between the hrs of 6-7pm didn't sell me cigarettes even when i showed valid ID if a manager would like to speak to me respond back and ill respond to you... your so called "employee" was very rude to me and denied me of purchasing a item i clearly had identification for and cash in hand i hope this matter is resolved and not just brushed aside under the rug due to my color of skin or matter of which i dressed to whome it may concernA faithful customer

  Trish Ann
10 months ago
Short hair lady was pretty rude. All I needed was a lighter lol

  Nathaniel Griebel
2 years ago
Amazing gas station always clean the staff is always courteous and kind and helpful if I could I give them 10 Stars

  Sierra Murphy
3 years ago
The gentleman working tonight was completely rude to me when I told him I couldn t wear a mask due to a heart condition. I will NEVER give this place business again!

  D. Alexa S
3 years ago
Customer service wasn't very good! Cashier didn't greet me or offer their assistance.

  sara cutcher
2 years ago
If I could give them negative stars I would. They never have change are never friendly. Just an awful experience all around

  Joe Jakupcak
2 years ago
There's maybe 2 card readers that work at the pumps, really inconvenient having to prepay everytime especially during a pandemic

  Dylan Crank
3 years ago
How you gonna tell me you can t break my hundred because you don t have the change? What kind of place that sells gasoline can t break a hundred dollar bill???

  JJ van Tonder
5 years ago
Cashier was very rude after i spend 120.00 on diesel guess what? I will not stop there again.!

  Peggy Lamie
3 years ago
A big Thank You! To Liz at the Ottawa, Il store for going above and beyond to help me when I misplaced my keys.

  Kenneth Gribble
7 months ago
Only place in town that has E85!

  Christopher Laws
6 years ago
Stopped by a few times while in town.Nice place. Love the hot dog bar for breakfast.

  A Piper
4 years ago
$1.50 for air to fill a tire. $1.50 for several cents of electricity and upkeep costs.

  Joseph N
a year ago
Easy in and out. Fair price on fuel

  Sara Torrence
5 years ago
Very polite and friendly night service. Helpful and very observant.

  Cheryl Vazquez
4 years ago
Amazingly clean restrooms,and very friendly service.

  Benjamin Sappington
7 months ago
Go there everyday

  Scarlett Justuno
3 years ago
Good Gas Station. Was nice and clean.

  KASEY CAINE (Kasey)
8 years ago
Great prices, always helpful

  Laura Macaluso
a year ago
Friendly

  Eva Quinn
4 years ago
good service

  Dan F-Lynch
8 years ago
Friendly and efficient

  Opening Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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