Starved Rock Harley-Davidson

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patrick Ferry
3 months ago
I've bought, traded and had several bikes serviced at Starved Rock, and I'm very happy with my relationship with their team. I don't believe there is such thing as perfect, but I'm always made to feel that my patronage is both important and appreciated.I think it's important to note that the service manager, Josh Diding, is a key ingredient to my experience. He's attentive, responsive, knowledgeable and just a generally good guy that I believe cares about the customer and providing a great product and service.For me, when it's time to buy, I've already made my decision on what, where, etc. And, while the sales person might answer a few questions on the spot or spend time helping me find "the one" I'm looking for, it's actually Josh that ensures I will buy from Starved Rock.I'm looking forward to seeing what he can do with my recent purchase.

  Rusty Shackleford
a week ago
Read this knowing I am a Jaded old Harley rider who Hates almost everything about modern HD dealerships, I cut my teeth on dingy, old, dealerships where you were almost scared to go in! I miss those places so much!I just had them install/balance a new rear tire on my bike .100% satisfied, service/parts guy was great. The tire i wanted had to be ordered, he called when it came in like he said he would. I was bringing in my wheel only , he said i could drop it off before my appointment date and maybe it would get done sooner, as it turned out they had time to do it upon my drop off! Super! saved me a trip! And I was charged exactly the price I was quoted over the phone.(seemed like fair price considering I called a mom/pop shop who quoted 385$ for tire and between 50$ and 100$ to mount and balance )Thx Guys for doing your jobs well! (Few and far between these days)

  julie malo
9 months ago
Super friendly and if you are lucky the ging will be played. Even though we got there a half hour before they closed they were really kind and funny. Sorry we didn't realize the time

  Jonathan Fischer
7 months ago
Went here after looking to trade my bike in for something bigger. Looked at 2 other shops, then ended up here, talked to Jeff about what I was looking for with my Knee injury and how I like to ride. Jeff went over 3 bikes with me, showed me what was good on all of them for how I ride and how my leg would rest. I ended up riding out with a Heritage Softail, really love this bike. After talking with Jeff and riding on this bike, he has ensured that my next bike will not only be a Harley again, but that I will also be going back here to buy from them again.

  Steven Brookhouse
2 months ago
Bought a 2017 ultra cvo December 2023. Had reservations about the bike having sumping issues, but the bike was a certified pre owned, so it had a 12 month warranty. After the bike was delivered, I took it for a ride and as suspected it had sumped. I called Dakota in service and explained the situation, and he scheduled the bike to be picked up. Once the bike arrived at the service department, Dakota and his techs determined infact the bike was sumping. Long story short. Dakota took care of everything. Rebuilt the entire top end, new cylinders and pistons, as well as a new oil pump. Everyone went above and beyond to take care of the bike to make it 100 percent correct. Im very thankful for the fantastic service and personal attention that everyone gave me. Best experience Ive had buying a bike from any local Harley dealer. Buy from Starved Rock Harley Davidson with confidence. Thank you, Dakota and Geoff, for everything.

  Christine Wood
7 months ago
Love this place, staff is friendly lots of stuff, got my grandson a new shirt

  Daniel Ayotte
2 years ago
Got a flat at our ride for the CVMA ride, they got me in and out fast. Thanks for the fast service.

  Homeless Jack
8 months ago
Took my motorcycle safety riding course here and got my license the following week all thanks to them. I love it here they really do make u feel like part of the family. I will be recommending this location to my friends

  brian schele
4 years ago
Though I do appreciate Starved Rock Harley Davidson helping me with some repairs on my 2006 Softail Deluxe, I am surprised at the quality of work performed by one of their master technicians. What would seem like a simple procedure.... to mount and balance tires has left me somewhat confused. When mounting the new engraved whitewall tire on the front wheel, the technician failed to remove the existing spoke weights before proceeding to balance the wheel. To balance the wheel, a total of 12 stick on .5 oz. weights were applied to the front wheel. The bike has HD Chrome 80 spoke wheels, and after calling several other Harley dealers I was informed by that the chrome spoke weights should be used to keep the aesthetics in line with the appearance of the wheel. The stick on weights are not meant to be used on this type of wheel, but used on mag type wheels. I called the service department and spoke with someone, trying to get this straightened out, as I am feeling rather disappointed. The response was not what I wanted to hear, service department said that they did not have spoke weights to fit my wheels and this is why they use the tape weights. This is even more confusing now because my front wheel still has spoke weights on it in addition to the 12 tape weights they applied. This the same dealership that installed and balanced these wheels using spoke weights when originally installed. October 28.... I did speak with Tim today (General Manager) and I will be taking the bike back to Starved Rock HD this Spring for them to re-balance the front wheel with "spoke weights" at no charge. Thanks Tim!

  Deborah Gaughan
2 months ago
Went w my cousin Deandrea to pass the time and meet a nice person

  H. Anderson
a year ago
We have purchased 5 motorcycles within a year from this location. They will try to find the bike you want if it's not there. KimberLee was our sales person on 4 bikes and Steve on one. Both are extremely knowledgeable and are not pushy.Very kind people. The big boss there is fast in making the deal and fair pricing. We have used their parts department and parts were correct. The clothing department always has great items.

  Paul Komis
4 months ago
Friendly staff and great prices on Harley wear.

  Pete Havel
7 months ago
Great experience no hassle buying Steve was awesome great place to buy a bike will never go anywhere else.

  Catherine Waters
9 months ago
Informative, helpful. They make your happiness the priority. They don't just try to sell you a bike. They try to find you YOUR bike. Thanks Scott!

  Charlene Eyrse
a year ago
Went in for service. Dakota was extremely helpful. Explained everything in detail. Answered all my questions. They will be our new go to shop. Felt like family. Service was quick and reasonable.

  Joe Russotti
a year ago
Nice place. Decent prices you would expect from a dealership. The women in there are very nice. So far I've only experienced 1 guy in there that doesn't have an attitude. But the rest of them for some reason always have to have a hard guy smart a$$ attitude.

  Kyle Mikula
3 years ago
Absolute best dealership in Illinois. I purchased a 2016 Ultra Limited from them about 2 months ago and needed their help. I was concerned with a few components on the bike after riding for the last month so I gave them a call and expressed my concerns. Not only was I treated with the absolute best customer service imaginable, but they drove over an hour to my house and picked up my bike and took it back to the dealership for further inspection FREE OF CHARGE. These guys go above and beyond. that level of customer service is rare, but that's just the normal for them! 11/10 would recommend! thanks again to everyone at WINDY CITY MOTORCYCLE COMPANY!BEST OF THE VERY BEST!

  TONY RAMOS
2 years ago
What an experience Whole thing took less than an hour. The sales staff has it down to a science I've finally got my dream bike thanks to all their hard work. If you are in the market for an upgrade, you really need to go see them Told them what I wanted for my trade, said I wouldn't take a penny less. Not even so much as an argument I got an incredible deal lightning fast.

  zAthlete
a year ago
pretty sad you can walk around the place for a solid 10 minutes and no one greets you and ask for help, then we you ask they seem annoyed came in with the intentions of spending a good chunk of money but coming from the business that s not how you run a store.

  Kevin Faestel
3 years ago
The staff here are a great group of people. They were honest, informative, and really helpful. They didn't pressure me, but did everything they could to make sure all my questions were answered, and that I felt welcomed like family!

  Mike B
a year ago
I found this dealership when I was looking to learn how to ride. So I took the Riding Academy there it was a good experience. Also come time to do the DMV test they provide a bike.So amongst those experiences I decided to purchase from the steelership. Being a new rider I had many questions. About riding and about the motorcycles themselves.Those questions were very professionally answered. And the questions I had on how something worked on a bike not only was it answered it was demonstrated.

  HDRider1
a year ago
Whether your in the market for a bike, or simply want to do some clothes/parts shopping don't hesitate to go here. They will treat you like family. Very friendly and welcoming atmosphere. Good people working here, everyone from sales to parts to service to clothing. This is my #1 HD store and should be yours too.

  James Bradstreet
a year ago
I've never been treated as well as I was and am being treated by a member of their team. Steve has gone out of his way to help me get my license after a 17 year absence from society. Wouldnt accept anything from me in return. If you need anything Harley go see Steve at Starved Rock Harley. I will even tho I live in Aurora.

  Jason Haugen
3 years ago
Found the bike I purchased online. Steve made the deal very easy. The dealership was great every time I called. Also received free shipping which was huge as a ride to Chicago at Christmas wasn't happening. Will tell everyone I know to check these guys out before they buy a new/different bike!

  Anne Carr
3 months ago
They have very helpful employees.

  Donald Brewer
a year ago
Bought a USED Harley a couple of months ago.However, waited around for a minimum of 20 minutes. Before anyone approached me. (Sales)!Then had to bring it back in for repairs. 3 times! Went to pick it up. And was there for 2 hrs 45 minutes. Waiting! No one AT ALL! Even came out or up to me to update me. I had to ask the status myself. I've heard bad things. And now I know, they were TRUE! WON'T GO BACK, unless I have too.Ok, my first review was based on my 1st experience. I will say that this 2nd experience was a 180 degree reversal.Jeff my salesman, totally remembered me. (Mind Blowing).I told him what I would like to do.And what I should have done before.Within an hour he told me about MY perfect bike. And lined up my financing. Made an appointment to come in, then it was done.I'm a proud papa of a 2019 FLHTK ELECTRA GLIDE ULTRA LIMITED.With a great overall deal.

  G T
a year ago
I had a flat tire on the way home from Sturgis on a Sunday. No one is open but these guys are! Bills towing told me about Starved Rock. I finally made it there right before closing time and they put two guys on my bike to fix me up. I made it home to Ohio by midnight. Thanks guys. Your'e a life saver!

  Mary Sinkenberg
6 months ago
Great customer service!!

  Steve Willeford
3 years ago
Great staff and store. We went in looking for pet apparel they did not have any. The dogs got tons of attention from staff and customers, they love that. We felt so welcome and being from out of town were very pleased with service of staff.

  Kevin S
4 years ago
Went here to buy a few Christmas presents for the wife. They had a great selection of clothing and was able to easily buy a few things. There pricing is typical of a Harley Davidson dealer. The staff was very friendly and helpful to me, they helped me find something specific I was looking for. Great place to hang out and checkout motorcycles and clothing.