Sierra Volkswagen

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  kelli norman
2 months ago
Terrible time they had my car for 3 weeks because they didn't have the correct tool to fix vw jetta. They ordered it and ordered the wrong tool. My car warranty made is difficult to pick my car up because they wouldn't pay out until the dealership called, the dealership said they called, warranty place said they didn't. After having my car for 2 weeks they wanted me to wait another week because their manager was on vacation. Upon receiving my car I drove it out the vw drive and the vehicle would not go and check engine light was still on. Against my better judgment I took it back to this dealership for vibration and weird sound upon cranking was told nothing was wrong that it might be my vacuum pump or tires. So I got my tires balanced at a different place and was still having issues with vibration. Took it to a different vw dealership and turns out my wheels need to be aligned. Will not be back.

  amanda beck
a month ago
My experience was pleasant. Everyone I worked with made me feel comfortable on purchasing my new Atlas. Thank you, Sierra motors

  Tracy Willie
4 weeks ago
My daughter required roadside assistance with our insurance provider and we had her vehicle towed to Sierra VW because it was the closest VW dealership. We could not be more happier with the service we received by Ryan and his staff. We will be back for sure!

  Katie Belle Trupiano
3 months ago
James was great to work with! He was responsive and helpful. He definitely sold me on my new VW!

  Pat McGowan
a month ago
I've enjoyed great customer service from both the sales and service staff. I would recommend Sierra to anyone looking for a new car or truck!

  Mike Gerding
5 months ago
The problem was serious, and it was resolved and covered by the warranty. Great job troubleshooting and repairing! I was however without a car for a full month with no loaner car... very tough situation. I could have taken it to Naperville VW and had a loaner. I like to do local business if possible. Had I known it would be more than a few days, I would have went to Naperville.

  prashanth reddy
a month ago
Jimmy was too good. He even dropped the vehicle at my place.Very positive and good customer experience

  Bryan Scott
11 months ago
All staff we dealt with were kind and courteous. They all listened to what we were looking for and we not at all pushy in their approach to helping us wit the vehicle we were there to see. We had our financing all but finalized prior to the visit and had zero issues with the dealership pushing their preferred financing.

  callie klotka
10 months ago
I chose my ratings based on my encounter with a single person at the service counter who did not seem to be happy with their job or just simply was irritated by my presence. I was kind and I limited my questions to one basic question which seemed to only irritate them more. I did speak to other people during my visit who were very pleasant. The service to my car was quick and painless, so everything else went great! I will likely make the longer trip back to Naperville VW simply due to this single service person who could not be bothered to do her job without an attitude about me simply existing in her presence.

  Sheila Bayer
a year ago
My vehicle was serviced and returned to us, but other than telling us that a fuel sensor was not functioning and telling us it would be about 3 hours without a loaner vehicle there was really no further contact toward us by service , and your dealership staff took care of us as always and got us a loaner until the car was done, I feel that this should go without saying that the service department could have done this but didn't. I really do like your dealership and have been doing business with them for 40+ years through various lots and the only problem I have is the lack of customer service in your service department. But overall I still give your dealership five stars.

  Da Bull
10 months ago
I made appointment via phone for oil change and tire rotation. My wife brought the car for this appointment. When checking in the passat she was asked what was being done. My wife didn't know what was to be done and apparently neither did your service department. The brown haired, tattooed female at service desk was extremely rude and unfriendly about this and my wife told her so!

  John Perryman
11 months ago
The dealership was respectful of the fact I could not just stop by since I live over an hour away. They worked with me remotely and even delivered the vehicle to my home. Great overall experience with this dealership.

  Eric Winter
6 months ago
From beginning to end George and the team took care of us. I couldn t be more happier dealing with Sierra VW after dealing with so many other dealerships that were light years apart. Thanks! We will be back for our next vehicle when it s time.

  Aaron Ingold
a year ago
My fiance brought my car in for a DSG service was sat in the waiting room for almost 5 hours then told that parts had not ordered the transmission fluid to replace what they had taken out and that the car would have to sit until the next day at a minimum while they tried to source the fluid over the next few days. They ended up getting the fluid sourced and over nighted, finishing the service as the department was closing. They did send her home with a nice loaner vehicle which is the only reason this is not a one star.

  chris olenick
a year ago
Patrick in parts was able to try and help me out with some information. thank you sir. the girl in service was useless unfortunately.i had previous warranty work done on the vehicle at this location and wanted to know if when the work was done if there could have been a reason for my current situation the car is in or not, but i was unable to find out that information without an "appointment". Costing me and someone else inconvenience and hourly pay for said appointment that im sure i cant get compensation for from said dealership.Matt, if you read this and want to reach out, please do.

  Melissa Onsen
a year ago
Everyone was so friendly! I felt no pressure and all my questions were answered. From being greeted at the door by the general manager Craig who answered my questions on the phone and set our appointment, James the salesman was very knowledgeable, and Ann from finance answered all our questions and customized our warranty for our needs!

  ?
a year ago
Took triple the service time than quoted n no update why the extended wait. I've had hit or miss service here. Leaving it at the shop means they will take their time and not call you back. Just so yall know. Good to see they don't care about customers and their jobs.

  Andy Lobo
7 months ago
Staff was friendly, courteous and honored VW partner purchase plan. Really enjoyed working with them.

  Elaine Gloeckner
11 months ago
George was wonderful to work with, he made the entire experience enjoyable and really explained all the aspects of our new vehicle

  TRENT MATTHEWS
4 years ago
If I could give them no stars Iwould! I'm at the dealership with a count down to Death (the ad blue system warning for a diesel) with 20 miles left until my Touareg will not start again. I am traveling and have 1000 miles left in my drive. These guys don't understand the system on my diesel nor will they try and help me. They told me to sit around and they might get to me. Thanks guys for sending a loyal VW owner away to an unknown situation in the middle of long haul traveling! My dealership in Maine told me they would get me or anyone else in that situation right in for the simple reset of the system. THANKS FOR NOTHING BUT MORE HEADACHE!!!

  Diane Noder
8 months ago
The people in service department are so nice and helpful. Special thank you to Jess for helping me out!!!

  Ken Palmer
a year ago
Easy to make an appointment. Courteous and professional staff, quick turn around time and everything explained well.

  Jeremy Finley
4 years ago
Great experience. Laid back sales staff, and they don't push anything on you. Go see Howard if your in the market for a new car.

  Natasha Hall
3 years ago
They are incompetent and have no idea how to give prices over the phone. I want told one price over the phone and when I went to check out they upped the price by $50. I would not come here if you have any other options. They are not worth it.

  Kristen Keegan
4 years ago
All star Sales & Service department at Sierra Volkswagen! Having bought two cars in the same week from Sierra, I highly recommend George and his team to anyone looking for a Volkswagen.

  Matthew Leach
5 years ago
Excellent small town dealer experience. Friendly folks and fair deals. Worth the trip from Chicago for your next car.

  Netflopro 777
7 years ago
So far,so good. Planning on having some issues with my Jetta taken care of here; sometimes you just gotta go to the dealership...

  Brian Bates
2 years ago
Small town VW dealership with lots of charm and great customer service. Love my new Atlas.

  In Cognito
5 years ago
Best place to shop for new and used .

  Allison Kaminke
11 months ago
Ease of scheduling, availability and great customer service.