Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Matt Woodrum
7 months ago
Should be a zero. Store Manager is a complete disappointment to the company. Don't quote policy to someone that is complete false and tell me you will do something this one time. On top of that you make another customer mad and they leave with very pronounced language. Sorry, but I have never been so mad at an experience as I was today. Before he got involved, the original female employee pulled the same thing with incorrect policy and worming her way through that conversation. He then corrected her to then do what I have described above. There was so much confusion in this 5 minute interaction that was uncalled for.
Karen Hughes
2 months ago
Nick assisted me with a replacement back wiper. Fast and friendly with a great price.
Keith Greenan
6 months ago
Must say very pleased that Nick T took time out to instal battery in my H2 and I noticed it was a very busy morning for him. Thank you Nick.
Jenna Sabia
11 months ago
My husband and I walked into auto zone today needing spark plugs and carb cleaner and we had the pleasure of dealing with Jeff F he was super patient with my husband due to the fact that he has a broken debit card he didn t catch all the additional attitude for them having to manually put his info in. He also has a personality to be recognized as respectable while he was helping us. Thank you Jeff for making our visit quick, and loaded with smiles and laughs. I hope you don t leave auto zone because we come here more often than we d like to. You were wonderful today and we hope to have the pleasure of seeing you again.
Rachel Grabow
a year ago
I was a customer Tuesday Nov 8th 2022 @ 7:10pm Receipt # 324660. Nick does a great job & provides excellent customer service! My SUV is 13 yrs old. I needed a rear wiper blade. All I ve ever been offered is a 10 inch blade, Nick gave me an option of 10 or 11 inch blade. I bought the 11 inch, fair price, he installed it in seconds. It s a Hummer H3, poor visibility because of small windows. The bigger blade clears a noticeably larger section of rear window, which improves visibility. Nick is excellent!!!
Mat Fugate
10 months ago
I'd give a zero if I could had the worse experience ever! So my wife's car broke down in ottawa live in Iowa which is 2 hours from here. She wanted to pay for the part over the phone which nick the manager said was fine but he would not let me pick up the part he said she would have to travel hours back to the store and show ID n card she used to pick up the part, we been buying parts from autozone for years and always pay over the phone and I pick up the part makes no sense and to be so rude! I just called 3 other autozones n they all said there's no problems with paying over the phone and I could pick up so why is this guy a trying to ruin my day n make things so hard that would of been another 4 hour drive just to get our part we bought
Nancy Brewer
8 months ago
Nick T. was a great help. Phoned me to come in when they were less busy for new battery installation. Did the whole thing and taught me something new!!
Stacey Harris
a year ago
I needed a new battery installed, after having AAA come out and jumpstart my car, and Nick at Auto Zone in Ottawa was super helpful and installed it for me very quickly. Nick even alerted me to another potential issue I should get checked out at my regular service shop which was way beyond my expectations. I would very much recommend this Auto Zone.
Calvin Paul Perez (Madtechnician)
a year ago
Had to grab some wipers quickly. The ones the dealer installed had different clips. The staff was very helpful in helping me install the correct clips and remove the messed up old wipers. Even in the rain.
Orlando Rocha
5 months ago
Amy was a big helpAnd great customer service thanks!
Marissa Wadsworth
a year ago
Do not go here alone if you are a woman, especially in any sort of unexpected/emergency situation.My car battery died at work so I went to Autozone to buy a new one. I know batteries usually run $100-$150 but, somehow at Autozone, they run $250-$350! To make it worse, if I were to buy their outrageously priced battery they cannot install it for me either, but would be more than happy to send me to a local mechanic for a fee that was not specified. I was thankfully able to find a reasonably priced battery from a more honest dealer.You live and you learn, but days later this situation is still at the back of my mind, so I decide to peruse the website. Low-and-behold Autozone had a variety of batteries in stock at the store that would fit my car, AND my budget! Why they only presented the most expensive options, then, is beyond me unless I take into account that I was a young woman who walked into that store alone asking for help.A disappointing experience. I will do my best to never go back to this location.
Matt Nelson
a year ago
Excellent store, excellent customer service! Jeff helped me find what I needed and then proceeded to go above and beyond helping me replace it! Highly recommend this store!
Daylyn Massey
4 years ago
Nick was very helpful and pleasant. He did not rush me or anything, he explained everything and even offered recommendations. While he was talking with me, he would pause and make sure to greet customers coming in to acknowledge them and then made sure I was satisfied before moving on. Thanks nick!
Valerie J M (Farrinna64)
4 years ago
I don't know who the girl was that was working there, she seemed like a manager. Anyway, I had very nice gentleman helping me and she obviously wanted his attention for something despite the fact that he was helping me. She pretty much brushed me off and said, "Yeah, the oil is on that wall" and pointed and lead him away. Well guess what? What I needed was on the top shelf and I wasn't even positive which one I needed. I'm 55 and struggle a bit physically. It would've been nice for the gentleman who was helping me to be able to help me a couple of more minutes. It was pretty rude of her. I then proceed to walk up to the register and all she's doing is explaining to the gentleman that was helping me before and another worker about some basic store stuff, just standing there talking up front. I mean that was so important that she had to drag this guy away as he was helping me?! JEEZ Anyway, the guy at the register was cool but she was pretty loud and obnoxious. Glad I don't live near this Auto Zone, I'm just in town for a couple of weeks, most of the time I have really positive experiences with Auto Zone. Someone needs to learn some customer service skills.
Joan Perisin
4 years ago
More than important than just good auto parts, this location has Top Notch customer service too! Nick was awesome to do business with! My Mom's car wouldn't start and not knowing what the issue was, we started by removing the battery and taking it to AutoZone. Nick quickly took the battery to the back to test and sure enough, the battery was dead. Within minutes he explained our options for choosing a new battery, we chose the one we wanted, paid for it and were out the door in 10 minutes. The store was very clean and easy to navigate.
Andy Moore
4 years ago
Battery on our van died from the cold. My friend gave me a jump start and told me to go straight to Autozone. So glad I did. As soon as I walked in, Nick gave me his full attention, walking me through the whole process thoroughly, but also efficiently. Very friendly service. Got our new battery installed quickly. Plus they offered a price match guarantee, so I got a great price on my new battery. I ll definitely be back next time I need auto parts.
Bryson Kelly
7 months ago
That "NICK T" manager really needs to be talked to about the treatment of his employees.. i feel bad for poor Mario
Greg Satterfield
7 months ago
Not a car guy at all gave me all the right parts very helpful.
Jayne Joyce
a year ago
Great staff! Very prompt service. They are most helpful and knowledgeable. Highly recommend coming here to service your auto needs when in Ottawa.
Taylor Schott
2 years ago
Talk about horrible costumer service from the store and the corporation. What kind of corporation does not get back to their cosutmers who have called multiple times. I bought a faulty ignition coil from there and it absolutely destroyed my car, it melted through valve cover through spark plug tube and shorted out my computer, 2300 in damages and they won't accept any responsibility for selling a defective product. I would BEWARE of buying anything from there horrible service. Store manager in Ottawa il never got back to us and his regional manager has not gotten back to us either just pathetic.
cici nubbin
a month ago
That Nick Guy Is A Complete Jerk!
Star Streff
10 months ago
Very unprofessional. Use to be my number one go to store until today.Was treated like an animal in a cage. I'll take my business elsewhere.
Elizabeth Frank
a year ago
The manager Nick should really be talked to about how he talks to his Co workers. I was in there and over heard him talking down to them. He is not a good manager.
gildardo ramirez
a year ago
Excelent Service .. the guys replaced new battery for my Chevy cruze at no cost for your labor..thank you guys for your help.blessed day
Mary Rowe Burger
a year ago
Great serviceNeeded a battery and went to competitors and they saidNeeded to take it to the dealerNick @ auto zone put it in quickly and we were on our way
Matthew Rosenstiel
4 years ago
I went into Auto Zone looking for a part...I was kind of clueless as to what I needed..This nice lady there named Geraldine.had lots of patients as I told her what was wrong with my vehicle...As I told her what the problem was she told me that I needed a part that I didn't even think of...Shes the reason I give this place a 5 star...Thanks hope to not need you soon
Michelle Spanbauer
a year ago
Nick was very friendly and helpful with installing my wiper blades. I will definitely be back.
Melissa Kruse
a year ago
Nick was the absolute best.. we came in for new wipers and he even put them on for us.. what a blessing!
Dorene Allison
9 months ago
Jeff was kind and very helpful! Will always go to Ottawa's AutoZone.
Tatyanna Marie
4 years ago
Best Auto Zone I ve been to! I ve been here countless times for my battery, windshield wipers, etc. and Nick has always helped me get exactly what I need as soon as possible. Highly recommend to anyone!