Volkswagen of Orland Park Parts Department
3.6 (53)
8920 W 159th St, Orland Park, IL 60462
(708) 428-5000
vworland.com
Claimed
Service options
- In-store shopping
Accessibility
- Wheelchair accessible entrance
Introduction
Located in Orland Park, Illinois, Volkswagen of Orland Park Parts Department offers a range of services including in-store shopping for auto parts, wheelchair accessible facilities, and payment options via credit cards. The dealership specializes in auto parts, auto body parts, auto glass, brake services, car accessories, car batteries, car repair and maintenance, tire services, and used auto parts.
Services offered: Auto parts store, Auto body parts supplier, Auto glass shop, Brake shop, Car accessories store, Car battery store, Car repair and maintenance service, Tire shop, Used auto parts store.
Volkswagen of Orland Park Parts Department Reviews Summary
Pros
- Professional and friendly staff, including salespersons like Yasmin and Abe.
- Above-and-beyond service, with employees like Gerardo and Cesar going the extra mile.
- Clean environment and efficient service, with positive experiences for first-time car buyers.
Cons
- Issues with customer service, such as delays in response and unprofessional behavior.
- Complaints about pricing discrepancies and unmet expectations during the sales process.
Suggestion
Improve communication within the service departments and ensure consistency in pricing and customer interactions to enhance overall customer satisfaction.
Positive Words
friendly, helpful, knowledgeable, efficient, above-and-beyond, professional
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Roy Salinas
a year ago
The building was super clean. The people were super friendly. The sales person that helped me didn't try to talk me into anything priced higher. Yasmin was super nice friendly helpful and knew about the vehicle that I ended up getting. So if you go ask for Yasmin she will work to get you into the vehicle of your choice
Jennifer Shoemaker
2 years ago
I have been going to WV Orland Park for many years for my service. I had a service appointment there last month and it did not go well. I sent an email, and instead of someone from the service department, they had a salesperson call me to try to sell me a new vehicle! Seriously?!? Did someone not even read the email, just passed along the contact information as a lead? I've been a loyal customer for many years, dealt with Hilary in the past who was amazing. I drive in from Michigan to have my car serviced, but I think I will find someone closer from now on. Quite disappointed. I hope my experience this time was an anomaly.
Danny
2 years ago
The service department has gone above and beyond! I had an issue with my 2019 Tiguan showing a low coolant light, this happened during the mechanics strike, and VW was taking in all the overflow from the other dealerships, and appointments were about 1 month out. I would drive into the service door, and they would top off the coolant. The low coolant light came back on, and at that point I was working with Gerardo, I let him know that I was taking the car out of town about 400 mile round trip drive. He topped off the coolant again, took my information down to make sure I could get a rental car as he saw 2 car seats in the car and knew I needed something for my kids. Once he received a rental car, he called me to drop off my car. At the time he was not there but Cesar was there, and was fully aware of what was going on. I did not need to re explain anything, their communication to each other was perfect, made me feel like they were putting me first! After I dropped off the call, I would receive text message updates from Gerardo letting me know what was going on, and answering any questions I had and any additional things that would come up on my end he would answer and was very responsive. They ended up fixing my water pump, and had the car back to me and washed in about 1.5 days. Overall 5 stars from start to finish.Thank you Gerardo, and thank you Cesar, you guys are amazing at what you do!
Stan Eighner
2 years ago
Went into dealership 3 different people approached me and said someone would be right with me but 45 minutes later Yasmine helped me looke at a 2017 Lexus ES350 had to wait to get keys, plates etc finally able to test driver came back to dealership made offer on car she left and came back about 10 minutes later only to say they wanted $5000 more that I offered I got up and left. A couple days later Yasmine emailed me back and asked if I could meet them in the middle, I agreed, than I got an email from the Sales Manager, Natalie saying, NO! I had received an email from, Kevin, General Manager telling me how much they "valued" my business I responded to his email, but he never answered back he had Natalie, Sales Manager email me!?!?! Now they have reaided the cars price by $2000?!?! Yasmine was great, but I would give this dealership a "0" if possible very unprofessional at no time has anyone called and tried to get a deal done only emails back and forth I know used cars are up in value, but that will not last forever and I will NEVER recommend this dealership!! Who raises the price on a car by $2000 that they have had on there lot since November 2021????
anwar mizyed
2 years ago
Abe was a great Salesman and Sales Manager MJ gave me the best deal around. I truly recommend them for your next vehicle purchase. Arshan was so efficient and knowledgeable about his work. Great team to work with and purchase a vehicle from.
Carrie Dytrych
2 years ago
Anshan was a wonderful sales person. I felt like I was in good hands and got the best possible deal on my new car. Great experience for a first time new car buyer! Thank you.
Tina Grubesic
2 years ago
I loveeee VW in Orland Park! Best experience I have ever had in a dealership, I never thought I would say that! I was in and out, no games worked with what we wanted and got us into a very nice car! We worked with Yasmine and Kevin! You guys are honestly the best!! We will come back for our future cars. Thank you so much for everything!
Casey
2 years ago
Buyers Alert!!!!Volkswagon makes great cars. But orland dealership gives Volkswagon a bad name entirely. They are dishonest (price of lease was changed from verbal agreement to written document). Half staffed and cars don t come out cleaned after purchase. They forget to mention that car is two wheel drive vs 4. General Manager is most likely the root problem here: in dealing with him and bringing this to his attention all he did was make excuses and accuse me of dishonestly. Place is run like a Mafia. Everyone protects everyone even if they make mistakes and cover for them. They use Jargon and unprofessional sales tactics to cover for a fundamentally badly run business. It s sad. They would do much better to be honest and professional and trustworthy, the car would pretty much sell themselves.
Shakila Miller
2 years ago
If you re looking for a no hassle experience please go to Orland Park Volkswagen. Abe , Sam and Kevin assisted me from the beginning to end. I went by myself as a young woman and felt very comfortable trading in my car for an Atlas. I love it!
Richard Williams
11 months ago
The worst,was lied too,my car was defectiveWithin 15 days and 500 mile,brought it backFor repairs and MJ (Manger ) tried tell meI couldn't get My money or take my car for repair for 3 or more days without given me A loaner car,then want to repair my car fromMy warranty with a $500 deductible,I'm stillIn the 15 day 500 mile ILL. Law! WoW
Annette Streeter
a year ago
Roberto took good care of my car as well as transportation while my car was being serviced. This accommodation was extremely important. One of my favorite places for great car care.
Yvonne Franklin
2 years ago
Jesse Valenzuela and MJ are the best car salesmen in Chicago ! Got me in the car I wanted at the price I wanted as well . Quick and easy ! Please stop by you won t regret it ! I m leaving with my car thank you thank you
Frank Paladin
a year ago
Great People, always wantingToo help , Alex and Mo areVery good at what they do !If there's anything you needSee this car dealer !
todd june
3 years ago
The worst customer serviceHorrible........Today called to scheduled service appointments on my 2020 vw passat that has bought from this dealership 5 months ago FOR THE SAME REASON AND IUSSE when the car has 150 miles. service writer LORI after explaining the problem to her. Also mentioned this is an Emergency that I need to bring it over for safety's concerns for the new car. She was refusing to get me in according to her schedule till Friday which have to leave town on Friday .dealership can not provide a loaner car ....if I take my 5 months old car with mechanical failure today and it will not be a any promise to getting to the car till when ever NOT TODAY as well as no loners cars .also she is trying to tell me that is not a mechanical problem from the car while driving the car If you have to slam the break as it needs in time of emergency and the car will pulls to right it is normal Which is not Normal car must stopped straight. I'm not happy with this dealership as far as customer service if I could give them the lowest negative star I would
Brian C
2 years ago
I recently had my 2019 Tiguan serviced at VW of Orland. And again (I've been there several times over the years} I could not be more pleased with the level of care and service that I received. As a loyal VW owner , I'm on my 6th, I've dealt with several dealerships and for the most part have been very pleased with them all. Orland has always stood out. One of the reasons is James sets a high standard and holds his team accountable . In or out of warranty they are my go to place
alicia gonzalez (lisa)
2 years ago
Abe was awesome! Great guy! Not 5 stars because I tried to get the price lower and it was not Abe that didn t lower it. He tried for us and we appreciate you. Thank you again, Abe!
Jim Werdeniuk
2 years ago
New Service manager can't bother returning calls. Left several messages over the last couple of months. Asked to have rust covered under corrosion warranty on 4.28.21. Still no updates, or call backs.
Rafael Rodriguez
2 years ago
Abe is an awesome guy. Honest and very personable.I was very hard on him when negotiating and he was calm and collective ultimately making the deal happen.Ask for Abe!
Margaret Shields
2 years ago
Jesse/Nate was the most helpful and pleasant sales person @orland park Volkswagen he ensured that I left with a great car at a reasonable price I would recommend this dealership to all my family and friends Thanks for everything Nate
Moh-p
2 years ago
my experience with this dealer i talked to the sales men alex about a car that cost 39K he showed me the car and turned on for me and all i told him that i have to bring my brother in 3 days so we can pick it up i went to the dealer in 3 days and talked with anther sales men bec alex was not their the guy said this car now cost 44K and we cant lower the price on this car and the car market value is 38k with same miles and year i love VW but this dealer owner is a money digger just a waste of time
Anthony Haas
2 years ago
Called service department, they refused to sell me a part without VIN number. Called another Volkswagen and was promptly helped without the attitude.
Lexi R
2 years ago
HORRIBLE!!!!!!! Super bad costumer service not honest the financial manager has a super horrible attitude bad bad bad horrible costumer service he got mad because I backed out on buying a vehicle that had an accident and he ripped the papers in my face and was so rude because I walk away did not bother to be friendly also I been trying to reach the store manager and they won t return my call, did I mention the person that answers the phone omg she is super rude and hates her job big attitudePLEASE don t come here if you don t want to get a bad costumer service!!!!!!!!!!
Jess White
2 years ago
Had a great sales experience yesterday with MJ and Jesse. They were professional, trustworthy, and fun to work with.
Mohammad Salem
2 years ago
Good service big thanks to MJ sales manager and Yasmine Abdulhafeez my sales rep they went above and beyond to make me a good deal on my new passat walked in at 7:45pm and they made the deal thank you again go see Yasmine Abdulhafeez and MJ for great deals tell them Moe sent me..
Ms. Moirano
2 years ago
Abe is the best! He was very knowledgeable and got me set up with a beautiful 2022 VW Taos.
jay S
2 years ago
Alex Mj,Kevin are really good guys who worked hard to solve my problem and put me into a great car that made me very happy
Pat Rogers
a year ago
Limited supplies but excellent selections. Pre-owned vehicle like new.
J Castle
3 years ago
Sticker price on tiguan was 26k tried to sell it for 37k when I showed up. UNETHICAL and SAD
Yazan Al-Khuzai
2 years ago
Fast service, helpful employees and great cars . I recommend this dealership.
Tim Sulo
3 years ago
The only place I trust to get the right parts in a speedy time frame with perfect installs!