NAPA Auto Parts - Motor Parts & Equipment Corporation

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Weesha Johannsen
8 months ago
Terrible service, too busy not working to pay attention to customers. Absolutely the longest wait in a parts store that had 3 customers in it. Will never use again.

  Anthony Smith
7 months ago
Handicapped parking and building access. Picked up some crush washers. They seamed Abita thin, so we bought 4 for the passenger side calipers banjo bolt. We needed all 4 to stop the dripping.

  Kathy Fender
3 years ago
This place has great parts for good prices. However the customer service experience is lacking. I seem to have been plagued by the same rude guy who works there that I see named in many other reviews. How can someone in the customer service industry continue keeping their job with such a horrible attitude towards customers? Plenty of people can learn how to look up and pick parts, maybe it's time for Napa to find his replacement. That said, the rest of my experience was good and the store manager was helpful.

  David Bolen
a year ago
Tried again after not going for a few years and same rude acting staff that acts as if you are bothering them to be there Back to Oreillys again They seem to know customers keep their jobs

  JoAnna S
a year ago
My daughter stopped to buy oil on her way home to Nebraska. She asked the employee for assistance and they refused saying they don't work on cars. After a frantic video call with her a different employee, Paul, came to her assistance. He was kind and patient. Thank you Paul but shame on the other employee!

  Tree Hugger
10 months ago
I can always find what I need to maintain my cars and trucks with quality items that they sell.

  Jason Palmer
8 months ago
Slow service, counter guy really didn't want to help me with my battery. So sad...

  William Heintz
5 years ago
Very knowledgeable counter guys- they know car parts! Just about everything they offer is available same day, especially if you can order by 10am. Most items are in stock at the store.

  SeaSquirrel206
5 years ago
The worst place to go for anything! The employees make you feel unwanted and that your bothering them by walking into their store!! I only go there if there is absolutely no other option. Would have gave them -5 if I could!Awful experience Everytime. Not like the old days for sure!!

  Matt Fritz Music
6 years ago
I ve been goin here for parts on and off for years. Decent service, one of the guys has always thinks he knows it all and is always pretty rude every time I ve been in there. If you have to return a part he insists that the part failed because of something you did, because manufacturers don t make parts that fail

  Mike Anderson
7 years ago
Usually get prompt service here. No real complaints ! Except if you need intelligence don't talk to that Dan guy. Make sure you talk to Clyde or someone else :--).

  Mark Custer
3 years ago
I needed a wiper-motor for a truck ,the new one in the box,had a broken plastic peace. They got another one at the shop in four hours. And ever one had a mask on.

  Jeffrey Richmond II
3 years ago
Staff member was rude and short. They acted as if getting my online order was an inconvenience to their day, I was the only customer there. Would've gone somewhere else after this interaction had they not stocked the part i needed.

  Jeff Pennington
4 years ago
Napa auto parts in oregon has been nothing but awesome to me and my small business as a whole. They have went above and beyond to accommodate me and my business.

  nick sepeda
3 years ago
This is the rudest napa I have ever been in contact with had partnumbers from online asked to check their stock was given attitude. I do not recommend anyone going to this store.

  Don Boebel
a year ago
Matt and Clyde provide the best in customer service. John is good for a laugh

  Tyler Rudy
4 years ago
Useless, they don't check engine lights. Didn't even have what I needed anyways. Was not very helpful. They just recommended I go to auto zone.

  Bradley Fogle
4 years ago
Always has parts when needed great service they even deliver parts and there fast at delivery great prices

  Ethan Rogers
2 years ago
Napa is the most over priced of all the part stores. They think they are the best. Far cry.

  Ramrod 427 Smith
5 years ago
Good place to grab parts & save time, beats a trip to Dixon or Rockford. Wish they were open Sundays....

  Nick Boyden
5 years ago
Dan is always helpful and full of knowledge. Great store with great people running it!

  James Felts
4 years ago
Could be friendlier, but have all your automotive and tractor needs. Knowledgeable.

  Andrea Manis
4 years ago
The techs are very professiona and courteous. They go above and beyond.

  Edward Marsh
2 years ago
Seems like they're never happy people that work there

  Oscar Welty
4 months ago
Knowable and friendly.

  Donna Cowley-Thompson
6 years ago
Always a friendly staff with all the right parts

  Paige Miller
7 years ago
Now that they god rid of their worst counter guy, and can now get quality parts here!

  S. S.
6 years ago
Love this napa. Always great prompt service.

  Roxanne Shirley
3 years ago
What kind of auto parts store closes at 4 on a Saturday?

  connor eubanks
a year ago
Great customer service