Mazda Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kenn Strickland
5 months ago
Parts and service charges me 25 dollars for shipping after I picked up the part in the store. Just order the cheapest option online and have it shipped to your house.Update: they made everything work and ensured I was satisfied with my customer service.

  John Hardy
a year ago
I have concerns on a couple of issues with buying a car at Oakland Mazda. I was not happy with them adding an additional warranty into the sale price and took my options away to show me the true monthly payment without an additional $3000 tack onto the price, which over 60 months of payments is $1000s of dollars more in interest. I kept asking to see both, but was not given the worksheet without the additional warranty tack on., tsking my options away. I was not happy with the service from the finance person, nor the detailing of the car. I got the car home and the inside was filled with dust and showed not being cleaned. It took them over 3 hours and the car still wasn't clean. When I went to retrieve the car the plates were not even transferred over and when the sale person ask the worker why, he just had this look like I get to it when I get to it. He finally changed the plate but with an attitude and threw their plate frame down like he was upset he had to do his job.

  Armando
a year ago
I've been a loyal customer to this Mazda since 2016 and as of 2022 I have decided I've had the last straw and will no longer step foot in here. I've never felt valued or appreciated as a customer in these 6 years, but continued to go out of convenience, familiarity, and just hope that it would get better the next visit. I recently had service done on my Mazda and it was returned to me with another problem than it went in for. The service advisor there did very little to assist me in what I needed. He seemed more interested in trying to get me to pay over $120.00 for a "noise diagnosis" when we both knew what the problem was. This was just one of the many issues I've had here, but definitely my last.

  Conversation's with Kim
a year ago
I have visited several dealerships in the last 3 months and I must say this one stood out from all of them. There dealership was impeccable from sales to service. I was never interested in Mazda products but their salesman Mahmoud brung it in for the win. We had a small discrepancy on one of the cars amenities but my salesman made it alright. I love my Mazda

  Desiree Calma
2 years ago
Michael was our salesman and he was very patient and nice! He kept up conversation and made me feel very comfortable purchasing my FIRST CAR. So I appreciate him taking the time to help me find the one!

  Deirdra Flowers
a year ago
This was an amazing experience. Ali really looked out for me and made me very happy. I can t believe the service I received. Top tier for sure.

  Annakaren Lara
a year ago
Purchased my first car here. Allen was pleasant to work with, he made the process super easy! So happy he was my salesman.

  dave aken
2 years ago
Doing a little research for my daughter who's in the market for a vehicle. Site took longer than normal to load choices. However, they are a very good dealership. We have purchased twice from them.

  Angela Bury
2 years ago
Purchased a new CX-5 from MJ. Least stressful car buying experience I have ever had. He was friendly, knowledgeable, and did not make me feel pressured. Dealership was clean and everyone wa s friendly and accommodating. Highly recommend!!!

  brandon bobo
2 years ago
While I m seeing quite a few disgusting comments, I can t necessarily comment on the sales team. But the Service guys in the back from Tino to Jeremy are by far the best people I ve came across. They are professional yet at ease at times and definitely understanding.I ve had my car over 3 years, bought it used from Carvana with not even 30k miles, I drive a lot so I put quite a few on there since then.Needless to say, these guys keep my car rolling, from stuff simple as oil changes & filters to throttle cleanings to tune ups to tires etc & at a timely fashion. Not even that pricy, they try and throw discounts to help if they can. Their just honest. They treat You as if it them spending their money. Every time they see me it s as if I m family, like we catching up from the last cookout LOLThey try and try they best to get me to trade it in, but as much as I keep up with my car. I swear it still rides like I first bought it ! But when I do, I m staying in the Mazda world just cause my car never did me wrong and neither have these guys.Oh!! I can t forget about Lucy, the cashier. She is a ball of energy I swear. She makes taking your money not as hard . Love her! Thanks Again guys.Services: Transmission, Air & cabin filter replacement, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine tuning, Wheel alignment, Oil change

  Hugo Abad
2 years ago
Bought a car from them in May. Went back to cancel the extended warranty. The finance manager just printed a cancellation form. I called Mazda finance and they never got the paperwork. They most likely want to keep the money from the warranty.I wouldn t recommend buying a car from here the customer service is not that great. I would most likely go to another dealership for services.

  Leslie Travis Cook
2 years ago
When I purchased my vehicle, Service mechanics were on strike, so some components were not completed. I received a call from Johnny Red letting me know that not only was it time for an oil change, but they were now able to complete some minor components that I was missing. Service was a breeze. Tino was very professional and so was the young man (whose name escapes me) that escorted me to my vehicle.

  Tina Yahudah
2 years ago
Let me first say that I m a Mazda lover. I m on my second Mazda6 Touring and will most likely stay in the Mazda family.I needed help from Mazda s Service Dept, so I visited Mazda of Oak Lawn for the first and last time.I walked into their doors, saw Mazda employees, around 4 or 5 sitting at a desk. They all looked at me. Then, a guy walked out from another location, looked at me and still nothing was said to me. I saw another person sitting at a computer, still nothing.Okay, so I walked out, hopped in my beautiful metallic red Mazda6 and went to Mazda of Orland Park where I have always received exceptional service and attention. They did not disappoint me today either. I should have went straight to Orland Mazda.Oak Lawn should work on their customer service. I ll never give them my business. Not even for an oil change.Cheers..

  Que Rich
2 years ago
Worst place ever. Dooo not shop with these people when I m done with them they will feel it. I purchase two Mazda s from this dealership and the customer service is horrible here. Do not deal with these people go to any other Mazda dealership this is the worst place ever. I m calling about paper work about my vehicle. The customer service rep name John in the sales department disrespected me there very ignorant and can t take ignorance. Now they won t answer the phone about paper work regarding a vehicle I purchased from them. I will be contacting Corperate and sharing this review on every website I can think of. That s why I drive a Beamer now do not deal with these crooks!

  Andrea Honey
a year ago
There always nice and polite here. And they always look for a coupon to help you out with your bill, thanks again

  Toni
2 years ago
Smooth process getting a car, the staff is a lot of fun!! They re like a family and everyone is helpful. Ali helped us get our car! Thanks Oak Lawn Mazda!

  Erin Majewski
a year ago
Great experience! Super friendly and personable. I highly recommend and will be returning!

  Saleh Khalil
2 years ago
Best experience everThank you Ali it was my pleasure to deal with youIf you wana buy a car this is the best seller I ve ever deal withGood luck Mazda team If I could give him 10 star I will

  Chalonda Barnes
2 years ago
Ali was fantastic he was very knowledgeable & the finance process was a breeze! I am bringing my daughter back for sure!

  Rebecca Davis
2 years ago
Ali was extremely helpful and professional. Everyone we dealt with made the buying experience as pleasant as they could.

  Daniel Bailey
2 years ago
Matt Jones was very easy to work with and discuss any concerns I may have had during my visit.

  Tim Collins
9 months ago
Was easy and straightforward with everything needed. Got the right part at a fraction of the cost

  jeff merkin
2 years ago
I brought my car here to be serviced before we went on a trip and they did a great job on everything. They also walked me through everything that they were going to do.Services: Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine tuning, Wheel alignment, Brakes, Oil changeServices: Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine tuning, Wheel alignment, Brakes, Oil change

  Reem Jibawi
2 years ago
Jones Matt is the best! Had the best experience with buying my first Mazda car! I highly recommend Jones Matt!

  Ahmad Alghreisi
2 years ago
Special thanks for Ali omg it was such an easy and smooth experience guys this dealer is great place to buy a car great location great staffThank you and good luck

  Lupe Garza
a year ago
Victor was very helpful and installed new batteries in my keypod

  Ed Fitzpatrick
2 years ago
It would be nice if you can get a nice car for a reasonable price but everyone wants money over invoice

  Franco
2 months ago
Good service good professionals

  Tim
2 years ago
Best Mazda service department around. They book you on quickly and go beyond when trying to source difficult to locate parts.

  Denise Slack
2 years ago
They have great service, but I wish that they would offer points for discounts.