Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
James Walker
3 months ago
Just got off the phone with someone who identified himself as your manager. I started telling him about I was getting an erratic oil pressure reading. I noticed the erratic readings about six weeks ago. That's when I noticed it! He said, "Sir, you have not had an oil change in nine months that's why you getting the erratic behavior!" He went on to lecture me loudly saying, "You're SUPPOSED TO GET YOUR OIL CHANGED AT LEAST 2 TIMES A YEAR!" I said "how do you know that is the problem when you haven't let me finish what I'm about to say?"He told me he didn't need to hear what had to say because that is the only reason I was having a problem--he said this while increasingly becoming belligerent and raising his voice. He accused me of having a bad day or something, and didn't want to deal with me! He told me to, "Look at the back of your receipt sir, 3,000 miles or 3 months. Have a nice day." He then HUNG UP on me! Incensed, I called back to tell him that your company put the wrong oil filter on my truck! "Couldn't that be the problem?," I asked. Once again he screamed that I have not had an oil change in nine months; then, he YELLED, "Look at the back of your receipt, 3,000 miles or 3 months!" HE HUNG UP ON ME A SECOND TIME!!! I've attached photos of the Service Champ oil filter your shop installed on my Ram 1500 V8 5.7L Hemi engine.I am now dealing with a MIL code that points directly to the problem being caused by the incorrect oil filter!! And not because I need to change my every 3,000 miles or 3 months!!! In fact, I have not even put 500 miles on the vehicle since the February 20, 2023 oil change!!!I WILL NEVER LET YOU TOUCH ANY OF MY VEHICLES AGAIN!!AND, As long as that disrespectful fool who calls himself "the manager" is employed there, I will advise everyone the stay away from this service center!!!!!
Kinga Guerra
2 days ago
1st time here for oil change it was busy on a Saturday everyone was professional Gio and his crew were great
Sharlene P
2 months ago
I had a pleasant encounter with Joe. He answered all my questions I had pertaining to my car. He was very knowledgeable and polite. He made me comfortable enough for me to entrust him in making the necessary repairs my car needed. I called to make an appointment today for my other car and was sad to learn that Joe is no longer at this location.
April Bronkema
a month ago
Terry,Nico,Estaban ,AND Chris where amazing they were so friendly and my oil change was done in a timely matter. I will always go here. I highly recommend this shop for oil changes because of the service and pricing. Good job guys.
unyo undrakh
2 months ago
I highly recommend this place! Top-notch customer care sets it apart from other Jeffrey's locations. After trying many, my husband and I have finally found our preferred spot. Big thanks, and we'll be back soon for his oil change!
Maria Lopez-Etayem
4 months ago
Joe the manager and his staff gave me excellent customer service. They answered all of my questions, evaluated my vehicle s needs and completed the work efficiently. I would highly recommend this facility. Coffee was nice and strong, big bonus, thank you.
Mary Harris
4 months ago
The manager Joe is very professional, kind & hands on! He s respectful & treats everyone w/the utmost respect! When I was there, it was quite busy & they were down a manager, but you would have never known the way Joe multitasked everything whereas everyone left happy & satisfied w/his managerial/customer service skill set
Geraldine Smith-Weatherspoon
a month ago
This is where I usually go to have my oil changed they are, Timely, professional, friendly, they give you free advice and the price is right. They even give discounts on their work. I recommend this Jiffy Lube
John Manning
2 months ago
Good service but expensive and finds ways to add cost to your bill. Hard to go back to place to get the bill. When got the had to yell at employee to get their attention because everyone was to busy looking at their phones.
Nani Ya
2 months ago
The guy who attended me, Gio was very polite and helpful, he had great customer service. It took them no more than 15 minutes & I was done
nestor castro
2 months ago
I came into jiffy lube and they accepted the coupons from the competitors, it was great and fast service. Definitely coming back for my future oil changes
leticia harris
2 months ago
Great experience love them been coming here for 2 years they always take care of me. Great customer service.
shawna harris
a month ago
While I was running errands, I decided to stop by Jiffy Lube inquiring about an oil change Ren was so nice, personable and knowledgeable about the stores services, Ren is an excellent worker and is asset to the company Kudos to you Ren it was a pleasure
Jonny Halfton
2 months ago
Deneco is a great worker. Fast, honest and helpful. Happy with a total oil pan and gasket replacement. Highly consider them for future work.
Phillip Kurylowicz
5 months ago
dissatisfied. I called the office manager and asked how much it would be to service my vehicle. He said prices are the same as last time, but charged me more for the services.When I questioned him he got cocky and told me that I couldn't get that kind of service anywhere else. When I told him that the dealership would, he said that I would have to wait. When I told him that I had to wait 15-20min. here, he didn't have an answer. He didn't try to rectify the situation, so I won't be back. Apple Chevrolet, see you soon!!
Stella Ledezma
6 months ago
This Jiffy Lube gives excellent service and all the staff I dealt with today was extremely courteous!! They let me know everything that was going on with my vehicle as they worked on it! They also gave me a price range and stayed in it! A huge high five as well to the District Manager DeLonda who recommended this great location. I ve never had an issue with any of the Jiffy Lube s I ve visited, but I have to say this is the best one thus far! So if anyone out there is reading this PLEASE don t hesitate to come here. You will not be disappointed!!!
MaryAnn Scherff
6 months ago
Joe was very friendly and helpful. The waiting room was comfortable and welcoming, with coffee and candy offered for customers. It is refreshing to have such competent and friendly people working on my car.Service: Oil changeService: Oil change
Jam R.
6 months ago
The two gentlemen that were in that day made this the most pleasant oil change experience. They both were super friendly and nice. The waiting area was clean and smelled like coffee from heaven. The service was quick. This was the best oil change experience ever!
Cynt Davis
2 months ago
Always great service at this location. Since mo I g to the Southside it's the only one I let service my car.
Artina Leatrice Graves, MBA
2 weeks ago
The service didn't include a top up of all fuels although I requested. Otherwise excellent service.
Sharon Long
4 months ago
Very polite welcoming in knows what he s doing and I m satisfied with the service that I received today 100%
Tammy Eason-Washington
4 months ago
I prefer to go to this location only. Customer service is always on point. Professionalism is always good. Clean waiting area.
Steve Schuch
6 months ago
Outstanding service. The manager here is knowledgeable and really thorough. It s hard to find a mechanic or service team you can trust with your vehicle. These guys are top of the line.Service: Oil changeService: Oil change
Da Youngest
a year ago
The service today was phenomenal. Joe, David, Faith, and Julian where all professional and accommodating. They show good customer service for the inconvenience of getting in or out of the lot due to accident that was blocking the front of the store. Explain service and gave suggestions for upcoming needed service. I pray my next visit will provide the same level of service. It was worth thee extra travel distance.Service: Oil change
Beverly Donegan
2 months ago
I decided to try this location 97 S. Cicero , cause of the location I had been with since 1998 - 04/ 2023 on a 103 S. Kedzie in Chgo.IL they aren t operating Professionally anymore.
Joan Vaughan
11 months ago
Joe was 1 man down today; it didn t stop him from providing above board customer service and quick answers to my questions! He explained the services as he went along, and even with limited staff, full bays and customers waiting, we were in and out in less than 30 minutes! KUDOS JOE: May there be hundreds more like you in every location!Service: Oil changeService: Oil change
Nichole Morrison
8 months ago
Joe was very professional with a great sense of humor which made my day he was extremely knowledgeable about what my car needs and as a result of his great customer service and my experience, he will now be my mechanic.. thanks Joe and the team at Jiffy Lube #447 - Nichole Morrison
Leigh Knibbs
4 months ago
Joe and his crew are true professionals. I d like to give special recognition to Kyle. He is a true gentleman. He took his time to thoroughly explain each service rendered and is so polite. I very much appreciate his professionalism.Services: Air & cabin filter replacement, Tires, Oil changeServices: Air & cabin filter replacement, Tires, Oil change
Matt Wrobel
2 months ago
Very professional and attentive to my questions. Very fast service, will return.
Delilah Rivera
2 months ago
My visits to Jiffy Lube are always great: great service, workers are always respectful.