Fields BMW Northfield

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ian Harper
a week ago
I bought a red 2024 230i xdrive. My salesman was Greg. It was an easy process. I walked in, told them what I wanted. I was on a test drive within minutes of walking in. I asked for the best price, they gave me a great price in about 60 seconds. I was under sticker. I bought the car. It was a painless, zero pressure, no hassle process. They had great in stock inventory. The sales manager Paul was a real nice guy. He came over and shook my hand and thanked me for the sale as I was walking out. Even though I bought probably the cheapest new car they had, they made me feel like a very valued customer. Thanks guys!

  Justin Escobar
3 weeks ago
The people at Fields were the most responsive when I was shopping around for my new car. The process couldn t have been easier thanks to Gregory Johnson. He was quick to respond and provide information to help me move forward with acquiring my new X5. Probably the best and most straightforward car buying experience I ve had to date!

  Mike Bangasser
3 months ago
Michael McGuire is nothing short of amazing. He bent over backwards helping me through the purchase process as an out of state buyer. He not only was amazing on buying the car but getting in contact with the previous owner for me to buy the winter wheel set. There was an issue with mounting the previous wheels and he spent a ton of time trying to make it right even though it was not his/the dealerships issue. I can not believe someone could be so dedicated to the sales process. A manual should be written on his process and made a standard for all sales people!

  Nailya Davis
9 months ago
I bought my second BMW from Fields.Scott was our sales person he is one of the best, we love coming to him, he is great highly recommend him. And the whole dealership its self just amazing starting from the car wash bay all the way to the tech guys to teach you or even introduce you to new apps or features that come out on the MYBMW application. We love those guys. Thank you.

  Seve Goodhouse
a week ago
As always service took great care of me. Dropped my car off in early in the afternoon and had it back within two hours. Best BMW dealership serving the north shore :)

  Carolyn Bunnell
6 months ago
I recently had my 330i in for routine service. They found a bulged tire and an alignment issue (thank you Illinois rt 53). They sent a video of the issue and kept me informed of the status. I had a rental car and it was delivered in clean, perfect condition. When my car was ready, it was washed and appears to have been hand dried (no spots or drips). Ed, my service rep was great in keeping me informed. I ve had great service there with past vehicles and will continue to recommend Fields BMW for both purchase and service.

  Scott Davis
a month ago
My experience working with Chris and team was outstanding. Chris walked me through everything i needed to know before service started, kept me updated throughout, sent me the video when the job was completed and had me ready to go in under two hours (as promised). Outstanding Fields' experience, once again!!

  Casey Diehl
a month ago
Fields was a very smooth experience for me. Ana assisted me in buying my X5 and was an absolute pleasure to work with. She explained all of the features to me and helped me personalize them. I never felt rushed or pressured in any way. She was even juggling 2 clients and did it seamlessly. Very efficient process altogether. Highly recommend buying here.

  Daniel Locke
a month ago
I paid for an exhaust inspection and to have new tires installed. The tires continually lose air still and they said the problem with the exhaust was my x pipe and they can t fix it. A month or so later I found out it was not actually the X pipe but the exhaust tip. One of the three rivets broke and now the exhaust tip rattles. Not sure how I was able to find the issue and they weren t but maybe they just lied to avoid having to fix the issue because they got my money anyways. I recently went back and they wanted more money for another inspection with no guarantee it would fix the issue. The only reason I went back to Northfield was because they misdiagnosed this exact issue and I was hoping they could do something to help while giving them a chance to make up for the previous mistake. I didn t ask for the previous service to be refunded. I just didn t wanna have to pay for this service. I didn t feel like getting scammed again, so I left without a service. I recommend looking elsewhere.

  KVan Lee
a month ago
Tina H. is the absolutely best there is when it came to being our sales rep. She was informative and direct and she helped us out with our questions. I appreciate the patience she provide which was as wide as the Atlantic ocean. I hope everyone gets a chance to experience her honest demeanor and I know theyll be happy with their purchase at this dealership. Hope your pup feels better soon.

  Humera Asem
2 months ago
I am extremely happy with the service I received at Fields BMW Northfield. I live in the city, and it was worth the trip for the experience that I had. In the city, when I had an appointment to test drive a car, I would wait about 15 min for someone to help me, and spend another 15 min for someone to get the car, and spend about 10 min driving 5 mi/hr around a city block. At Fields BMW, my experience was completely different. I was helped promptly, and was able to take my time during the test drive and really see what the car could do. Mike was my primary point of contact, and was actually able demonstrate a self parking feature so I could see it in action. Throughout the ordering and delivery process he was communicative and answered any questions we had. There were no surprises in cost. They never charge above MSRP. I also appreciate the ongoing support. I was able to return to learn about more features of the car, and get my questions answered. Although this is not the closest dealer, it was definitely worth the drive.

  Lauren Fleury
7 months ago
I recently purchased a car from Fields BMW and had the pleasure of working with Julio. The entire transaction was not only quick and easy but also flawless from start to finish. Julio went above and beyond to make the experience exceptional, even delivering the car right to my doorstep. His attention to detail and commitment to customer satisfaction are truly commendable. If you re in the market for a BMW, I highly recommend Julio and the team at Fields BMW.

  Silvestre Raymundo
a month ago
Biggest kudos to Julio for keeping us in the loop throughout the entire process, couldn t be happier with the service provided. The employees at Fields BMW in both sales & services deserve the whole entire world! Thank you for taking care of our cars and treating us well.

  Kulsoom Shaikh
2 months ago
I usually don t write reviews but Fields service people are amazing so I could not stop myself. Although we purchased our car in VA, but these people took time and helped my daughter, they were very professional knowledgeable and extremely respectful.Specially, Brandon kept us informed for each step. I wish I would have purchased car directly from them. Thank you!

  Terry Miller
5 months ago
Julio went above and beyond to help me get a new vehicle. He was knowledgeable and very efficient. He came in to help on what usually is his day off. Thank you sir.Out with the old in with the new.

  Terry McCabe
2 months ago
Michael was terrific. Very knowledgeable and looked out for me, his customer. Fields in Northfield is like a dream place to wait for a car while being repaired. Wow! Omelette station in the waiting room! And they repaired my car perfectly. Thanks to Michael and Fields BMW.

  Joe Mulica
3 weeks ago
Very disappointed with overall BMW warranty!! I have a condensation in my headlight and I have pictures of it but BMW won't cover unless I leave my vehicle for testing that's ridiculous also my rear wiper needs replacing I was told that's normal wear but the vehicle has only 7200 miles still under full maintenance warranty, this is my second x5 and last one

  E Kim
a month ago
This dealership surpassed my expectations. Despite common skepticism towards dealership service centers, I opted for this one for maintenance. Mark Brinckerhoff at the service desk stood out with exceptional assistance, thoroughly explaining the repair process and even providing video updates during the vehicle check evaluation. Despite its proximity, I willingly drove from the city to the suburbs for their excellent service. Their honesty and meticulous investigation results distinguish them from Perillo, where clients may feel exploited. I m certainly planning to continue using Fields services in the future.

  Masnun Rahman
a month ago
Diana Ramos and Paul Laton helped me purchase my new BMW. I contacted them via email the day before and they were able to set up some time for me the next day to come in. They showed me all my options and it was a very seamless process. They also made sure to accommodate all my needs for this purchase and I will definitely be doing more business with them in the future. Thank you Diana and Paul for your professionalism and outstanding service - Maz

  Valencia Baxton
4 months ago
Fields BMW is top notch! Every aspect of customer service is 5 star! From the meet/greet, meeting and being taken care of by Service Advisor Chris F. and Service Technician Jeff is truly the most amazing experience I ve ever had in 40 years of dealing with dealerships! They are honest, which is rare. Plus, they feed you at a complimentary rate! Now, They ve really won over my heart! (;

  Julie Nerenberg
4 months ago
I had a fantastic experience working with Michael McGuire at Fields BMW!!! He got me the best possible price and made the entire process smooth and stress free. I took all of his recommendations and am extremely happy with my X4. I am referring him to everyone I know!

  Sharyl Portugal
2 months ago
I had a flat tire.I called Fields Bmw Northbrook asking for advice.Service advised I have run flat tires.I could drive up to 50 miles on them.I drove from Chicago to Northfied.My service advisor Ed Palomeno was fantastic.He had a technician put on a tire 30 minutes before service was closing and my wife and I were able to go out for our Valentine Dinner.Thanks to Ed and the Fields Auto service team

  Sam Chadwick
5 months ago
Chris at Fields is the best and the only guy I would work with. He went above and beyond to help me with a tire that kept leaking, and tried multiple solves in order to save me the cost of a full tire and rim replacement. I would highly recommend working with Chris. He seems to genuinely care about his customers

  fahad haroon
5 months ago
Worked with Chris in Service for regular maintenance and a headlight issue covered under warranty and his customer service was top notch! The entire process was smooth thanks to his communication throughout. He made sure my car was properly cared for, that I was provided a rental when they had to keep the car overnight and that the checkout process was efficient.

  Prep Daskalakis
2 months ago
Julio was great. The entire service was prompt and Julio communicated with me every step of the way. The shuttle service was very easy.

  E Chaudruc
6 months ago
Great service and always with a smile! A rare occurrence these days Fields Service is efficient, prompt and gives you a realistic timeline if you are waiting onsite. It has a very comfortable waiting area and excellent complimentary food service also with a friendly smile! Always a job well done in my experience. Thank you!

  XINYU ZHAO
2 months ago
Super friendly stuffs. Got my tire replaced at super reasonable price within 1 hour. Chris and his colleagues stay 15 mins late to assist my needs. Thank you!!

  Christopher Avery
a week ago
Great experience at Fields BMW! A large selection of BMW X3 s; Scott my sales representative was professional, informative and helpful!

  Jasmina
4 months ago
I believe the Fields BMW Northfield appointment booking tool needs some improvement. The notes section is not reviewed for the upcoming appointments. If one selects service regardless on the captured notes, the time slot is not allotted properly. Regardless of this hiccup AJ was outstanding making a full customer service recovery. He did everything to ensure I had a good experience. I loved the text and photo updates of my service. I would recommend that the BMW service team charges electric cars before customer pickup. Considering I left my car overnight, I expected a higher percentage of charge only to find it was a bare minimum, hence the 4 star review.

  Artem Potapov
a year ago
If you are looking for a first class dealership, Fields BMW Northfield is the place to go. Best dealership experience I've ever had.No one is pushy at all. Bob Borgeson did a fantastic job and helped me custom order the X5 45e that was in high demand.In terms of financing, Lauren Makris was a great help. With no upsale techniques whatsoever, it was quick and easy.Also this facility is a very comfortable and is a great place where you can just relax, do remote work or have a hot breakfast.I will definitely be coming back in the future!