Gerald Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patrick N
6 months ago
Carlos in the service center was a pleasure to work with. He was helpful, greeted me right away, and provided all information needed. The repair was done quickly and Carlos communicated to me when the repair was almost done as well as when they were finished up. There were some additional services he offered that I wasn't able to pay for at the moment, but he provided me a breakdown of the cost and services for when I am ready to have it done which I appreciate. Overall it was a great experience with Carlos and the service center and I would highly recommend them.Service: Brakes

  Fayela Pol
5 months ago
I had my SUV serviced on Wednesday and had no issues with anyone or anything. My service advisor Carlos L was very personable and did a great job keeping me informed on the status. #NoOneButFord - happy customer.

  MEMET SHEMSHEDINI
a year ago
Best of the best! If you want a new or used car truck suv what ever you re in the market for this is the best dealership to go buy at! They make it happen!!

  Tim Celmer
5 months ago
My latest experience was not a good one. Service people are always great. But I brought my 22 Mustang GT in for an intermittent transmission issue, where it was shifting really hard under light driving. And now it's worse. They tell me to drive it for 3 weeks. Well I don't feel comfortable or confident driving it when it behaves in this manner. Especially in slippery or snowy conditions. I do not think it's safe.Services: General repairs & maintenance, Vehicle Inspection, Transmission repair

  Dubal Baez
5 months ago
When I say I had the worst experience at Ford is to put it lightly. I lost the key fob of my car (Mustang) which of course is my fault. I called the dealership to have an estimate of the service, they told me I only needed 1 key fob which was around $220-$240 + programming $90. When I bring the car in (towing) they say I needed TWO key fobs and each one is $270.5 with only programming charge of $90. Two days after that they call me to let me know that I now will be charged two programming charges. I asked If I could only have one key fob since I only needed one, they said No; I don t understand why they MAKE ME purchase two key fobs. My mistake ended up costing me $850+Thank you, Ford. Can t wait to sell the car and never again have a ford.

  Aaliyah Garibay
a year ago
I scheduled to have my vehicle looked at on 4/21 for 9am appointment (got there around 8:20ish), they said it would be a few hours and offered a ride home. That was perfectly fine! I understand it could take a while. I questioned them multiple times if they would call me once it s done. I never received a call and I had to call regarding the vehicle. The first time I called, I talked to the service advisor, he said what was wrong and told me the balance. Told him I would call back with my card information to release the vehicle. I called two separate times after, the cashier was very nice. She stated he was busy on the phone and would call back in a few minutes. Again, I understand people get busy, it s not a big deal. I never received a call back to be able to give payment information to release my vehicle and had to call the following morning to find someone able to do it. I am really disappointed in the customer service from the advisor, the advisor I spoke with this following morning was very nice as well as the rest of staff. With my experience, I chose to take my repairs somewhere else.Service: Vehicle Inspection

  Jon ylinen
5 months ago
Oscar did a great job working with my schedule to get regular service and a troubleshooting task completed. My vehicle was delivered on time as promised and Oscar kept me updated on the progress.Services: Auto engine diagnostic, Tire rotations, Vehicle safety inspection, Auto maintenanceServices: Auto engine diagnostic, Tire rotations, Vehicle safety inspection, Auto maintenance

  michael picard
8 months ago
I brought my car in to be diagnosed due to a warranty extension. I made an appointment and arrived at 8:00 and was told it would take just over half a day. Later in the afternoon I heard no word from service (at this point it's fine, sometimes things take longer). I call for an update and they can't get me through to service. As it gets close to their closing time I call twice more, again no one at service picks up or calls me back. At this point I get a ride to the dealer to speak to them in person before they close. I get there just before they close to find out that my car now won't be finished this day, and they hadn't bothered to even think of calling me to let me know. They insist though that I would get an update before 9am the following day. Next day, no update by 10 so I call them and again can't get through to the service department. I call twice more before noon for updates, and again can't get through to service.Eventually I get an email with an estimate for repairs, but no call to ask if I want to do the repairs or not.I decide to go to the dealership in the afternoon to pick up the car, and end up waiting around for several minutes because no one was manning the service department or the cashier's desk. They ask me if I want to do the repairs with no explanation of what was wrong, or why they where needed.This was hands down the most unprofessional and worst experience I've ever had at any car dealership or repair shop in my life. Do yourself a favor and avoid the headache of dealing with them and pick a different location for any repairs or maintenance.Service: Auto engine diagnostic

  Scott Olbie
5 months ago
Very fast efficient and friendly.writer s were awesome, even had a nice conversation with a salesman. Remolding is very nice, building looks beautifulServices: Tire rotations, Oil changeServices: Tire rotations, Oil change

  LAEL HUGHES
11 months ago
I get all my truck maintenance done here, its been a great experience each time. The crew that works here is awesome and they keep you updated while your vehicle is being serviced which is awesome if you re waiting around. I feel like this company is honest, they do the work that s necessary.Services: Vehicle Inspection, Auto maintenanceServices: Vehicle Inspection, Auto maintenance

  Tim Robinette
2 months ago
Great job on every repair. Also super friendly, and professional.

  derek ward
a year ago
I had an issue with a box sensor and was causing a check engine light. Oscar from the service department was great and kept me informed throughout the diagnostic and repair process. They were able to troubleshoot the issue and get it repaired in a timely fashion. Oscar and the rest of the Gerald Ford team did a great job!Services: General repairs & maintenance, Auto maintenanceServices: General repairs & maintenance, Auto maintenance

  Chris Brand
a year ago
I have purchased 3 cars now from Gerald Ford in North Aurora, and it has always been an amazing experience. Tom and his team have always treated me as I am family there and you really do not find that anymore these days. Their service department is always friendly and fast and fair, what more could you ask for? Thank you guys you have a customer for life!Service: Oil change

  Mary Sliwa
a year ago
I had Oscar as the service assistant. He kept me informed on the progress of my vehicle and when I first came in asked him about how long the oil change, etc., would take and he said about 1-1/2 hours and that's exactly how long it took. Was very satisfied with the work and his assistant.Services: Vehicle Inspection, Oil changeServices: Vehicle Inspection, Oil change

  Tim Hancock
10 months ago
Took my 2015 Transit van in for a repair and they broke glow plug inside the engine and told me they can change the head on it for 9,000 or change the engine for 15,000. Funny how they break something and somehow they don t feel like they should own it. They also charged me for the technicians time for breaking the glow plug inside the engine. The shop supervisor didn t even offer a discount. Nope!! They charged me full price for the time it took to destroying my engine!! After they broke the glow plug off inside the engine, they proceeded to change the brakes on the van even though they couldn t fix the original repair. Stay clear of this service center.

  Jen Fuerst
5 months ago
Professional staff. Kept me informed and updated with my car. Great service!!Service: General repairs & maintenanceService: General repairs & maintenance

  Shawn Maxwell
a year ago
Fix drivers seat track.First appointment requested a ride home, but ended up waiting three hours in the waiting room. After leaving, I noticed the tires had not been rotated as requested. Brought the car back to fix the driver seat for a three hour job and it took an entire day. picked up the car the following morning, the tires still have not been rotated. Service people were extremely friendly but some of the details had been missed.Service: Oil change

  Kathleen Hausmann
a year ago
I went from leasing my vehicle to purchasing it. Tom and his entire team were nothing short of outstanding! The hospitality, the ease and speed of completing the paperwork and the overall experience was second to none! I will never go anywhere else for my auto needs. Thank you Tom and to your incredible team, you guys are rockstars! - Kathleen HausmannService: Vehicle Inspection

  Brian
a year ago
I had a problem with new Lightning and they were able to get me in and out before my regular dealership could get me in!! They are friendly and easy to work with. I am really happy that the Gerald Family purchased this dealership from Fox Valley Ford. (I left them in 2013.)I will be back!

  Rebecca Satler
a year ago
Everyone was very friendly and knowledgeable. I brought my car in for scheduled transmission fluid replacement. They found that there was a recall. We opted to do the recall while it was there. The job wasn t finished by the end of the day so they offered to bring a loaner so I could get to work the next day.Services: Wheel alignment, Transmission repairServices: Wheel alignment, Transmission repair

  Andrea Gugala
a year ago
This place s customer service is on point! Everyone was nice, but Kevin in the Service dept. was amazing. Super friendly and took care of me right away, and he made sure all of my questions were answered. I will go back any and every time my car needs maintenance.Services: Tire rotations, Auto maintenanceServices: Tire rotations, Auto maintenance

  Julio Calabrese
a year ago
The service use to be good at this location. I have noticed the last few times the quality of service has declined. Communication was poor with service staff to customer, it wasdifficult to get someone to answer the phone to ask your question, had to almost beg to get a vehicle replacement that is included in my warranty, that they were not going to provide and vehicle was in the shop for over a week. then the vehicle they provided was a service van (Ford Transit Van). Picked up my vehicle after the service was completed and it was dirty inside and out, and had a smell/odor on the inside consistent with grease and oil. Not a good experience since it has changed ownership.Service: Engine repair

  Dan Lulling
a year ago
Recall on the wiper blade motor and purchase and set up installation of mud flaps. The service personal there are dynamite they always treat me with the upmost receipted and the always take care of my truck. They have installed a few things for me and assisted me in what ever way I needed

  G Pearson
a year ago
I had taken my car to two other Ford dealerships and was given misinformation and being charged for a warranty item. I was able to go online and make an appointment to take it in at Gerald Ford. When I got there, Larry promptly assisted me. He informed me that I would need to leave the car for a day or so. He arranged to have someone drive home. When the mechanic determined that I needed a transmission replacement, Larry informed me that it was covered by warranty and told me when it would be ready. I requested a loaner and Larry told me that he would call the following day if the loaner was in fact returned in which he did. Larry called me as promised on Thursday evening to let me know my car would ready on Friday morning. Larry was very professional and provided great customer service. He has definitely made a customer out of me. I will return here for future service. While this may sound like he was just doing his job. I spent many years a customer service professional and I this being the third dealership with the same problem, I can tell you that you don t get the service that I received from Larry much anymore. He made this transaction smooth and stress free. Consequently, I have been side eyeing trucks, after driving the F-150 as a loaner, I think Larry unknowingly, sold me that truck. If so, I will only buy it at Gerald especially since I found out that it offers lifetime warranties.Service: Transmission replacement

  David Slade
a year ago
Frustrating. I asked for a 40,000 mile check up to be sure everything is in good order. But I also wanted to check the alignment of the front end. Not sure what happened but when I called to check-in four hours after leaving the car, I was told the alignment equipment was not working. So my truck sat there but no one called to fill me in. I told the service guy to skip trying the alignment and move to the maintenance check (just to keep things moving). And I was expecting a full exam of my truck, and I expected recommendations. But I got nothing regarding vehicle health. I think they just changed the oil and I have to admit I m nervous as to whether they even did that. One final thing, and I hate coming across as being a complainer or being someone with unreasonable expectations, but the invoice recap said that the tires were rotated. After spending 45 minutes on the highway, I checked the tire pressure gauge and there were drastic differences. This kind of service is about trust, or the lack thereof. I won t be back. If you check your records you ll see that I ve been a loyal Ford customer. And it started 20 years before I bought from you. But I m done with Ford. Sorry but you asked. And admit it, none of this means anything to you.Service: Auto maintenance

  Jeffrey Kletti
a year ago
Just purchased a new vehicle from Gerald Ford in Naperville IL,Wow, their entire staff were extremely friendly and responsive all the way through the process!Gerald Ford offers great products and provided me an excellent customer experience. I would recommend the Gerald group to anyone purchasing or servicing a vehicle. Thank you to the staff at Gerald Ford,JeffService: Vehicle Inspection

  Katie
a year ago
Just recently bought my Expedition. It was used and barely on the lot for 24 hours. I had a few issues that I m assuming for part of the 180 point inspection that needed repairs. A simple motor for my back windshield wiper. They ordered it and replaced that in the blade. Even did a factory reset for the code to unlock the car. Very very pleased with the entire dealership!Services: Electrical, Wiper blade installation

  Chuck Taylor
a year ago
While it took a long time to troubleshoot the problem, my Service Advisor Oscar Nevarez kept me up to date on what the technicians were doing and finally with a satisfactory conclusion. Mr. Nevarez was courteous and made me feel all along that the problem would be resolved. He apologized profusely for the long delay but the test procedure took a long time, which was completely out of his control. I have used this service department exclusively since moving to Illinois in 2010 and will continue to do so because of their professionalism and going "the extra mile" to satisfy their customers.Services: Auto battery replacement, Battery

  melissa o'neill
a year ago
My service advisor, Larry Gazafer, made this experience (which I was dreading) smooth and stressless. His efficiency and professionalism were much appreciated. I will definitely recommend Gerald Ford to others.Services: Auto battery replacement, Electrical, Body & Trim, Auto brake repair, Vehicle Inspection, Brakes, Vehicle safety inspection, Wiper blade installation, Auto body & trim replacement, Battery, Oil changeServices: Auto battery replacement, Electrical, Body & Trim, Auto brake repair, Vehicle Inspection, Brakes, Vehicle safety inspection, Wiper blade installation, Auto body & trim replacement, Battery, Oil change

  Bartosz Bart Gralczyk
a year ago
I recently purchased a vehicle here and enjoyed working with the whole Gerard Ford team. Ronaldo was my main contact and was responsive, attentive, and gave me the impression he was working to achieve a win win deal. In his absence Tom the manager made the deal very straightforward and easy to execute. My time at the dealership was limited and very efficient which is sometimes challenging to say of car purchase transactions. I would recommend checking Gerard Ford out.Service: Auto maintenance