CARSTAR Mistrata's Collision Service
5 (145)
1010 S Cedar Rd, New Lenox, IL 60451
(815) 485-6611
carstar.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Gina Ryder
10 months ago
I highly recommend this body shop! They are family owned and really care. I was hit by a car fleeing a robbery. It was my first new car ever and it only had 6000 miles on it. To say I was devastated would be an understatement. I got my car back yesterday and it literally looks brand new! They matched my Pearl White paint perfectly. The inside was detailed and my car looks like when I drove it off the lot! Thanks for making a terrible event a little less stressful.Services: Painting, Body & Trim
Stephen Siegel
2 months ago
CARSTAR Mistrata s did a phenomenal job making my car look brand new after the driver side door suffered $6k of damage. Highly recommend!
Agata Furmanski
3 months ago
This family-owned CARSTAR shines by prioritizing both exceptional customer service and workmanship.They have genuine and professional staff, putting me at ease immediately. The repairs to my Toyota Camry 2022 were flawless, performed with great care and attention to detail, utilizing OEM parts.They even exceeded my expectations with a remarkably swift turnaround, returning my car sooner than anticipated. This CARSTAR stands as a beacon of professionalism and dedication, far exceeding the usual repair shop experience. I wholeheartedly recommend them to anyone seeking top-notch automotive care.
Jorieg g g ey Burke
3 months ago
I brought my 2020 Volkswagen Atlas Cross Sport here for repairs. They were very professional and pleasant to worth with. They kept me updated on a daily basis via texts which I really appreciated. Everything only took about a week to complete, and my car looks exactly how it did before the accident. I will be recommending them to others and will definitely bring my car back in the future if needed.
John Steinmetz
4 months ago
Backing out of the garage, didn t realize the 7 year old in the back seat hadn t shut the door. He was used to his mother s sliding van door. My bad. Anyway, the door was ruined and barely shut. I repaired the garage door and Carstar did a beautiful job replacing the rear door and blending the paint. Tony at the front desk was great to work with. The car was ready in the 7-10 day work window given.I am a happy man and recommend Carstar. BTW It was a 2017 Honda Accord Hybrid with 123,000 miles ands it looks like new.
Chely PerezSerrano
2 months ago
Car Star is spectacular. What a service!! I am so happy with the work they did on my car I would never think of taking a car anywhere else. What service!! I highly recommend!
Alex Davis
4 months ago
Carstar's staff and facility are top notch. As an experience automotive designer and engineer, I strongly recommend their services, A-Z! They rebuilt my Wrangler JK after a collision, and did an excellent job.
Donna Shelby
2 weeks ago
LOVE this place!! Not only are they personable, caring, respectful, but they finish my car 18 days early!! Highly recommend this place, they are utterly amazing!!
Katherine Lopez
5 months ago
The communication was great! My car was done much sooner than expected and they did an incredible job!! Highly recommend!! Thanks so much to the team there! Start to finish, 5 stars!!!Service: Body & TrimService: Body & Trim
David Reitz
4 months ago
CARSTAR did a wonderful job on my 2024 Honda Accord! Looks better than new! I would highly recommend them!
GN Botello
2 years ago
Prefecional shop my car has pearl white paint and they matched the color perfect. Good communication throughout the process.
Linda Seeber
7 months ago
I highly recommend CARSTAR Mistrada's Collision! I needed body work done on my vehicle and they did a great job!! They kept me updated on the progress through daily text messages, which I appreciated! They were also very kind and courteous!Services: Painting, Body & TrimServices: Painting, Body & Trim
Barb Rozanski
4 months ago
Very caring and my car looks brand new. I highly recommend this business for all your body work needs.
brian koss
4 months ago
They were Professional, thoughtful, kind, and helpful. Not to mention when I got my truck back it look brand new!!! Yaaay!!
Brittany Golden
a year ago
Called to get an estimate and made an appointment the next day, communication was great, very fast friendly and informative. They told me exactly what I would need done and how long it would take, and it was ready earlier than the estimated time! My car looks better than it did even before the accident, they did great work and They even went above and beyond by vacuuming and putting air in my tires which was greatly appreciated. Will recommend anyone I know who needs work done to Tony and Pam! Thank you so muchServices: Painting, Body & Trim
Samantha Cooper
3 years ago
We needed to have the fuel door on our car replaced. After purchasing the door itself from the dealer and receiving it unpainted, Mistrata's was recommended to us. The staff was very nice and helpful, giving me a quote to paint the door over the phone. My husband called again later to set up a time to drop it off, and forgot to ask about having it installed. When we brought it in, we were estimated a 2 day turnaround time, and sure enough, 2 days later we got the call it was ready. When we went to pick it up, the door had been installed, and they had even washed the car for us! You couldn't even tell the fuel door wasn't the original - it looks perfect! The service as fast, the price very reasonable, and the staff we interacted with was very nice. If we should ever need more paint work, we will definitely be back!Service: Painting
patsyp61 prevendar
a year ago
Absolute A-1 service. I was in a car accident and they did a excellent job. Awesome people to deal with, kept me informed through the whole process. I had to have both passenger side doors replaced. My car looks brand new. Received it back today clean and in perfect condition. THANK YOU CARSTAR!Service: PaintingService: Painting
Kiersten Voss
2 years ago
I got in an accident and crunched in my front bumper. This place was recommended to me by my insurance company and they were incredible!! I would highly recommend anyone that needs car work goes to them. They are the nicest people ever, family oriented, super friendly and incredibly helpful. Car parts are so hard to get these days and they went above and beyond to get my car done as quickly as possible. I am SO happy with their service and will truly tell anyone that needs car service to go to them!! 10/10!Service: Body & Trim
Tina B
a year ago
From start to finish, Tony & Pam Mistrata were professional, knowledgeable & easy to work with, to include navigating the insurance and rental car process. The work they did on my vehicle speaks for itself in that it looks brand new! I highly recommend their business and services.Services: Painting, Body & TrimServices: Painting, Body & Trim
Julia Quiroz
a year ago
Someone hit my rear of 2019 Chevy Malibu and they had my car for about a week. They send you link where they update on the status of the car, which I found pretty awesome. Definitely satisfied with the work done. When I got my car back I had a rental, they told me I can leave the rental there and they ll take car of it. I had to return the rental with a full tank of gas but I was down like 2 lines and they offered to put bring it up to full for me so I can avoid those fees. I really appreciate this.Thank you again to the amazing staff for looking out.Services: Tires, Painting, Body & Trim
Melissa Splant
a year ago
Very friendly and easy to work with! My vehicle needed a new front bumper and they did a fantastic job! They were very quick and kept me informed. Highly recommend them!Service: Body & TrimService: Body & Trim
Megan Valleyfield
2 years ago
I got into a little fender bender on Christmas Eve. I called the following Monday and they took my car in right away, even though they were swamped. They are family owned, which is amazing. Pam was so friendly and helpful throughout the entire process. I 100% recommend this business to anyone needing a fix. If I ever need work done again, I will for sure give them my business.Services: Steering & suspension repair, Painting, Body & Trim
Ray Brown
6 months ago
My experience was nothing short of Amazing and Incredible! My car was smashed and they brought it back to the look of Spectacular! Thank You so very much!Services: Painting, Body & TrimServices: Painting, Body & Trim
Dan Hilbert
a year ago
Had a great experience getting work done at CARSTAR Mistrata's. We had damage to our headlight, hood, and windshield when we took it in. Everything looked like new when we got it back, the work was perfect. On top of that, communication was great throughout the entire process and the entire staff was very friendly. I highly recommend coming here for any repairs.Services: Painting, Body & Trim
Miriam Rocha
a year ago
We had our vehicle for almost 2 months, and showed up 3 times to check status of vehicle. The owner and the wife got upset with us for asking for status on our vehicle. They never called to let us know even when they have started working on it. They got payed for services but it's very unfortunate how they seemed to be overwhelmed and careless, we never felt the owners care about our concerns. I appreciate the work done on our vehicle,but man! their customer service is just terrible, they take things personal.Service: Body & Trim
Jennifer Riccelli
a month ago
Great family run business!!! So nice and easy to work with!!! Highly recommended!!!
Kris Knudsen
a year ago
Tony and Tamara did fantastic work! Always kept me in the loop and let me know what was happening. Made everything go smoothly. I would highly recommend them if you need body, collision or restoration work on your carService: Body & TrimService: Body & Trim
Bob Reyes
3 years ago
CARSTAR is the Very Best! I am Extremely Happy with the quality of work they did to my vehicle. They are Very Friendly, Professional, Clean and Prompt. They also have Excellent Craftsmanship and Very Knowledgeable. They made my Car look Beautiful like the day I bought it. I would highly recommend them to my Family and Friends!
James D
3 years ago
Great body shop to deal with. They told me how long it would take to repair the vehicle and they were exact on the time. Also, they did a great job on fixing my mini van. Would definitely use this shop again.Edit: used them a second time for my Camry and they did a terrific job on my car.
Agata Wilusz
2 years ago
Mistrata's is simply the best. From beginning to end, the process of getting an estimate to scheduling my appointment was effortless. My car was backed into, which resulted in some scratches and paint coming off of several areas of the back bumper. Tony did an amazing job with repairing it - can't even tell there was an issue. Will definitely be back if the need arises. Highly recommend!