AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ATMIG After the Money is Gone
2 weeks ago
Was told someone would look at my 2016 Honda Accord if I came back in a few minutes to decide whether they would consider helping install headlight bulb I purchased from them. Came back in a few minutes. Told to come back in an hour when the new shift arrives.

  connor misch
2 weeks ago
Zach and Tim, really helped us out. we were trying to fix a water pump for a chevy and they stayed later and got us what we needed. Much respect to both of them.

  Nyerans
3 weeks ago
Very friendly staff and service. They had what I needed. They even came out to my car to make sure it was the right part.Courteous and respectful people.

  Kathy Sanders
4 months ago
Stupid car heater blower went out and can't get it in for a few days. Called and talked to Cheyenne about portable car heater. When I got there 20 minutes later she had it up front ready and waiting. Very nice.

  Seth Sidler (deadspacehardcore)
3 months ago
I have been going to this store for the last 5 years and never have been disrespected as much as I was today I don t think I will ever come to the new Lenox location again you lost a life time costume to this locationI went in to return a part and get the correct on because it was and he trying to arrange with me it s right when it clearly wasn t maybe he should go be a tech then if you know so much

  Matthew N
3 months ago
There was all kinds of stock to put away on the floor. Very young inxperienced staff. I ended up leaving because I could not find what I needed and long lines to get some kind of help.

  bill
6 months ago
I made a return of four items. There was an issue and the employee cancelled that transaction and started over. He didn't scan one of the items, but took all of the products. I contacted autozone's customer service and they took all the info and said the stores management would be in touch with me. I haven't heard anything from them. Go somewhere that has much better customer service

  sweetmisstorie
10 months ago
I want to give a shout out to the amazing staff they had this morning! They were friendly and helpful! I have never been treated with such care. There was a wonderful woman I spoke to on the phone, she helped me get a new battery for my car! But before that she had sent a co worker over to my car to help me jump start it after waiting on my tow truck to jump it, they never came after waiting 3 hours. What an amazing crew you have at this location! I m truly blessed from all there help!

  DroppinFrames
2 years ago
Hunter was very helpful in helping me find what size wiper blades go on my car. Alexandria came out to help put them on & teach me so that I can put them on myself next time. 10/10 would recommend this autozone & crew!

  Certified Welding
11 months ago
What a great place to deal with! Our shop has been working with this location for 3 years now. If it wasn't for Ali and Dawn, I don't think we would have been able to survive the pandemic. And now with Emma there as well we can count on getting everything on time all the time any time :).

  Certified Welding
11 months ago
These folks know how to run a store! Love going in and always seeing smiling faces. I've had issues with other locations but this one is truly my favorite to deal with. I send my employees there constantly for brake kleen and rags and oil. I've never had one guy come back empty handed. Dawn and Ali always are great to deal with and when I'm even lost on what I need, they track it down! It's nice to see when other stores that rhyme with mep boys, turn their backs on customers with the parts game, that other people stepped up!

  Rob
10 months ago
Went into autozone the other day. I was looking for a set of Windshield wipers that I needed for one of my cars. The customer service girl did a fantastic job finding the correct match and size that I needed. She was friendly and helpful and not disinterested Like some of the kids that work at Places like this. If you sign up for the rewards program either through the Internet or at the store or on their app. You will get a little discount on your next purchase which is okay with me. All in all it was a good experience and I look forward to doing business at autozone again in the future.

  Nature's Way
4 months ago
Zac was a big help finding all the parts I needed. Great service.

  William Genens
7 months ago
Service was great. Prices were good. They even help me install my new wipers. Thanks! Appreciate you guys

  Ashley Schaffrath
a year ago
I went in late during a week day and when I say late, like 20min before they close because my battery wasn't holding a charge. An employee named Justin helped me right away without hesitation or realizing it was close to quitting time.Justin did a fabulous job helping me out and swapping out my battery! He was patient and answered all my questions! He even did a full system check for me when he was finished. We need more employees like Justin in the world, I'll tell ya!

  Hannah Handorf
a year ago
I was in and out in less 10 minutes! I needed new windshield wipers & Dawn was absolutely incredible. She searched for what kind of wipers I needed, grabbed them, checked me out AND put them on for me in less than 10 minutes. Such a sweetheart! Couldn t have asked for better service. Thanks Dawn!

  Kristin
a month ago
The workers here are so knowledgeable and pleasant!

  Jeff Clark
a year ago
I have received so much help and have spent so much money over years at this location . But unfortunately no more ! I am not going to say negative things . But I will say autozone new Lenox will not receive another dollar from me. I hope other customers have a better experience. But as for this autozone customer !I will not be returning.

  Kyle Beall
11 months ago
Started a Job out here about a year ago and this is definitely my first go to anywhere around to buy parts. Employees are absolutely fantastic in helping me with what I need.

  Kaykay Carter
a year ago
I went in to get oil for my car an didn t know what I needed. Alexandria helped me look up what I needed an helped me look what oil filter I needed as well. I was also telling them that I had a light on in my car an she had her coworker Justin come out an look at my car for me an was able to tell me what was wrong with my car. They were so helpful. With me being new to the area it was nice to meet new people that were actually helpful!!

  R G
2 years ago
I was there yesterday to see if they could check my engine light because of Covid they couldn t do it but they let me do it and it ended up being a catalytic converter message read out. To Purchase one and have it installed would ve cost a fortune but the younger guy at the counter recommended some catalytic cleaner which cost only $30 and an older gentleman that works there said if I did it right it would have a 75% success rate. Well I did it as instructed and the check engine light came off so thanks to those two gentlemen who help me out and also help me save a fortune forgive me that I did not remember their names.

  Shelly Reed
2 years ago
The staff there was extremely helpful. Allie & Dawn (if I remember correctly, sorry if I'm off) were extremely helpful. Not only did they help me put the windshield wipers on but they made me feel comfortable. They may have picked up on my anxiety of being in an auto store. Needless to say this will be the only store that I'll go to. Thanks ladies!

  Culpable 666
6 months ago
Ask for Dylan he will take care you , great and friendly customer service thank you Dylan

  V. Private
a year ago
I had wonderful experiences in the past with this store...I had built up trust for this store and their knowledge of cars. One day I asked employee Alli to refer me to someone fair and honest to work on my car. She wrote down 3 companies who she said she knew personal and told me great things about each. When I picked one company, and was told it was my back brakes, the company claimed they needed to fix the front brakes too. I explained I had the front brakes replaced not long ago and it was still under warranty. The company Alli refer Me to claimed he had to fix both brakes that the place that fixed them needed to go back to auto school. I called SuperLube and they told me to bring my car back to them because he don't need to touch the front brakes to fix the back brakes... Both companies were saying the other company was wrong, so I called Alli of AutoZone to see which was right. Alli acted like she knew nothing about the brake system of a car, I was totally shocked. Next she tells me she don't know the company that well, nor knows anything to help the situation.... I was out of lots of mone, but I didn't trust what they might do to my car if I didn't let them do the other work...I Learned to never listen to employees at an auto store, because you never know if they are being honest..... Turns out SuperLube was right ....... I'm writing this review so that this don't happen to someone else... I'm more upset with AutoZone because I trusted them.

  Todd Sherman
10 months ago
Absolutely the best service!Staff is very knowledgeable and extremely friendly, definitely recommend this store in New LenoxThank You for the Amazing Service

  Tina O'Mara
a year ago
I WENT INTO AUTO ZONE IN NEW LENOX NOT KNOWING EXACTLY WHAT I NEEDED, AND AFTER EXPLAINING MY PROBLEM BOTH CINDY AND DAWN WERE EXTREMELY HELPFUL AND WERE ABLE TO GET ME ON MY WAY IN A VERY SHORT PERIOD OF TIME. THANKS FOR YOUR GREAT CUSTOMER SERVICE! I FOR ONE APPRECIATE IT!

  Jessica Goebel
a year ago
On Friday I called my part in and they were like it ll come in on Saturday . So then on Saturday I called and they said no one ordered it , it ll come in Sunday so I called today and they re like nah it ain t comming in today . Bro I would have ordered it from somewhere else I have work tomorrow . Edit: after responding to the email they left me they never responded back.

  Amy Wilkes
11 months ago
Brake pads, check; wipers, check; car batteries, check; amazingly helpful associates,double check! If I could rate 10, I would. Every associate, especially Emma, knew exactly where to look for everything I required, thank you!!!

  robbi hameister
4 years ago
Mike and Alli were extremely professional and helpful during this crazy time our world is facing. All I had to do is tell them what was going on with my car and they did all the rest while I sat in my car.Alli and Mike thank you for being so friendly, helpful, and efficient. You both deserve extra pay for working when a lot of places are closed.

  Alyson Walz
4 years ago
Allie is amazing! Came in for a steering wheel cover that would keep my hands warm and she directed me right to the perfect one. She even let me go out to her car to see her steering wheel cover so I could see what it looked like installed. Then, after I picked mine out she came outside and installed it for me! Extremely kind people working in this place. Thanks so much Allie!