Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
kkh delivery
a month ago
I had an extremely disappointing experience at this establishment, to the point of utter disbelief. The staff's behavior was beyond rude; it was as if they had no concept of customer service or basic decency. Every interaction left me more shocked than the last, with a level of disrespect I've never encountered before. To add insult to injury, the quality of their offerings is severely compromised by their use of old oil, suggesting a complete disregard for both taste and health standards. This isn't just about not meeting expectations; it's a clear indication of a business that doesn't care about its customers or the quality of its service. I regret spending my time and money here and wish I could express my dissatisfaction more strongly than just words. A zero-star rating would be too generous for such a terrible experience.
mohammed qurram
5 months ago
Amazing service , Very friendly staff, very good price . Will come back again.
Dan
3 months ago
I had lunch at McDonald's and when I tried to start my car after eating the battery was dead. Luckily these guys were right next door. An employee was kind enough to try to give me a jumpstart, and when that didn't work he had a battery delivered from another location. He installed it in the McDonald's parking lot and I was up and running. I was a little panicked when my car wouldn't start but the entire experience from trying to start it after lunch to being on my way with a new battery took less than an hour.
Kevin Harp
6 months ago
I have had the best experience have Mike and the crew deal with my Jeep , I bought this car not knowing I was going to have to drop another 3000 to get it up to speed . that being said Mike did an incredible job , quick , honestly and with in the best budget he could . this is the best garage for everything you need , old school crew who knows what they are doing and get it done so you are left with out a car for a week . from oil change to complete control arm these giys can and will do you right . i highly recommend this garage .Services: Transmission, Full body wash, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Auto detailing, Brakes, Air conditioning, Battery, Oil change
Frank Garcia
9 months ago
I have nothing but great things to say about this place! I ve taken my vehicle here multiple times and the service is always fast and high quality. Very honest and straightforward. I would recommend this place to anybody.Services: Transmission, Auto engine diagnostic, Brakes, Oil changeServices: Transmission, Auto engine diagnostic, Brakes, Oil change
Hello Dolly
9 months ago
Asked for a simple oil change and a week later I had to check my car because of a concerning rattling noise. Not only did he not put synthetic oil in my car but there was no oil at all and it was wrecking my engine! Guy was also condescending like I didn t know how my own car functioned.There are dozens of shops around town, don t bother with this one. Wouldn t trust this shop with any mechanic work harder than installing new headlight bulbs.
Otto Rascon
11 months ago
I went on a day where I was able to get right in for an oil change. Fast work and very friendly. A bit more expensive than I had hoped for but the service was top notch.Service: Oil changeService: Oil change
Simon R Tiffin
a year ago
Fast, efficient, and friendly! One of the workers actually went out of his way to give me a call about ten minutes after I had left. I had accidentally left my water bottle at the facility, and he gave me a call, addressed me by name, and let me know I had left it and they were holding onto it safely behind the desk for me to come and retrieve it! Not only was my oil change quick and efficient, but they went out of their way to make sure I got my water bottle. Thank you for your superb service!
Ivy Cheffer
3 years ago
Idk where the bad reviews are coming from but my experience here was 5 stars across the board after trying this place out for the very first time. Service was quick, thorough and friendly, smile included. I went on my lunch break, there was no wait and was in and out sooner than I expected. The car wash was closed but I was informed that I could bring my receipt back another day to get my free wash. I love that my washer fluid was topped off and my tire pressure was checked and filled and I was informed of everything he did, along with the state of my oil when removed. Oil Zone is my new go to from now on!Service: Oil change
Rick Berg
a year ago
My trucks AC was not working. Owner Mike diagnosed problem, found replacement and got me a quote within 10 minutes. Fixed a day later. Great price, great service.Service: Air conditioningService: Air conditioning
Rhonda Birk
2 years ago
Great place to get your car washed. The guy that sets you up is always there, I swear he never takes a day off.I get the VIP wash, which has the guy washing my wheels before going in. After coming out of the wash, same guy is there to dry off all my windows and lights to minimize water spots.Only thing I found lacking is the self-service vacuums. They don't seem to have enough suction to pick up much. I ended up coming home to vacuum the van.Please always remember to tip the guy who dries off the car.
Heheman xd
2 years ago
The fact that this place has a 3.5 rating should tell you to steer clear away.Made the dumb mistake of not checking the reviews before coming here.Got upsold on something I didn't need and was charged 70 dollars for a synthetic oil change - what a joke.Owner didn't give a good vibe and his cheerleader "muchacho" was very rude (poor guy probably hates working there).Absolutely distasteful experience - do yourself a favor and avoid this place like the plague.Service: Oil change
Cisco Kidd
3 years ago
I went in for an oil change and decided to get a coolant flush as well. I found out at a car wash down the road that the underside panel that is an essential part to keep the front bumper in place was not put back on causing damage. Thanks a lot guy. I guess it s a bummer my car is that low but guess what? It raises up,....a lot more. I could have put it back on if you would have just given it back to me. No need to fix this, I ll just take my business elsewhere for now on and spend the $70 on new parts and screws and look into headlights since it broke the inner mounts and of course the bumper has to be repainted. I really enjoyed the we re just doing our job and the attitude too. I did that job too, when I was 20 and I ve been changing oil in cars since I was 13 $160 for $700+ in damage and missing parts. But don t worry, I wanted to upgrade my headlights anyway and do a full color change on my car after tightening up that top-shelf bodywork after I get my interior redone. Maybe you can go be a cop, they re hiring, less responsibility.
Pablo Pascoll
10 years ago
I'm not sure why these people are complaining. I recently started getting my oil changed at this establishment and the service is fantastic! I was greeted by the owner Mike and I told him what I needed done. Of coarse there's always recommendations depending on your yr make and model, but I was never pushed to have anything done that I didn't need. The service was quick and a car wash was included. I spent $30 where at a jiffy lube I would have spent around $50. All these other reviews are just internet bullies, specially the guy with the broken wipers, HA! that was a good one! Take your Lexus to the dealer next time! I'm certain if I ever had an issue or a concern about my service I can just speak to the owner directly. Keep up the good work guys!
Cesar Guerrero
5 years ago
First time trying Out Oil zone. Reviews on here made me think twice but, I don't take anyone's word without experiencing it myself. Honestly not a bad place would Definitely come again. The owner Mike is a great guy. No Appointments needed, first come first serve. Price is like any other, Had an oil changed done on a Sunday and the guys worked hard and it was fast. Free Carwash included with the service! Thanks Mike!
Cody Kredens
3 years ago
This place is awful. I had my oil change here and two issues came out of my visit:1) They did not put my underbelly shield back on after they took it off to perform the oil change. When I returned to ask if they had it, they said they did not have it. The owner told me "I'm really sorry."2) The oil was filthy and was not filled up all the way. The oil only lasted 1000 miles. I had my next oil change at the dealer and they told me never to get oil from Oil Zone again. I have since driven 3000 miles on the dealer oil and it is still clean and nearly full!
Shabbir Akailvi
4 years ago
These guys need to be more professional. I pulled up and waited for 15 minutes but nobody attended me. And then I parked my car in the back and went inside to see if anybody was available to talk but guess what, nobody offered any kind of assistance. No wonder why these guys have so many negative reviews. I suggest you all save your time and money and go somewhere else to get the job done.
Jenny Guimbellot
2 years ago
I went here to get my oil change and I will go no where else from now on! The staff here was incredibly nice and helpful. Also, you can t beat the price that they offer.Service: Oil changeService: Oil change
Pretty Faces
8 years ago
These guys are the best!! Don't pay attention to the bad reviews about this place!!!!! They have all new employees since those reviews were written. I love Oil Zone! They always take care of me and never try to up sell me, but will let me know if they see things wrong. Plus the car wash voucher that comes with the your Oil Change can be used at any time. I will always go here for my Oil Changes and any minor repairs my car needs.
Matt Prather
a year ago
I came across this place as I was looking for someone replace my fog light bulbs I called about a dozen places in Naperville and no one would do it well this place was the only one owner and employee were really nice and helpful
Rachel Flores
3 years ago
It was ok. Its the of August hot!!!90 plus degrees out. I get its covid times but to have people wait in there car hmmm. Obviously cars have to be off. So it was super hot. Other than that the guys were friendly tried to be fast. Reasonable price.
Todd Stocke
7 years ago
They had an issue with cracking my filter housing. To their complete credit, they owned it, they went a long way to get a new one, and they only charged me what they should have. The owner came specifically to speak with me. It wasn't a great situation and took several hours, but when accidents happen all I ask is that you stand up to it and make it right. These guys did. Now, about the Naperville Toyota dealership who either over-torqued or never actually removed the factory-installed housing...
Matthew Price
3 years ago
I went during lunch and there was no wait. It was not obvious from the outside what I should do so I walked in the shop to ask. Mike, the owner, we very nice and walked me through their process. I had no problems with the oil change and got the free car wash.
Richard Eckert
7 months ago
Friendly staff, thorough service. Better than my dealer service.
Bob
6 years ago
Dishonest and shoddy. The tech failed to change my oil filter, then insisted he had done so. Unfortunately for him, I have a Kia Sedona, in which the oil filter is on top of the engine, and I was watching the whole time, so I was able to spot the fraud. Who knows how many times they've done this to people whose cars don't have a top filter? Who knows whether they are even using quality fresh oil in their pumps? I spoke with the owner about it, and his response was that the tech was "just trying to get cars out quickly." Not a good excuse for shoddy and dishonest work. And, oh yeah, I was the only customer there, so even the owner is in on this scam.
Kevin Kang
7 years ago
Pretty lousy service. I went in a year ago for a brake change and ended up having to go back 2 times because it would just not work correctly. Giving them the benefit of the doubt I went in recently for AC repair. I've already gone twice and still my AC's freons leak out. I was charged $100 for "AC service" and another $50 the second time for "changing out valves" which i was told was the issue the first time. It's just ridiculous.
Melissa Rachel
5 years ago
I had been going here for years with several different vehicles. Never had an issue, everyone was really friendly, and I always tipped everyone. I had to take my vehicle into the dealership for problems with the engine. They needed a record of all of my oil changes in order to open a claim to get me a new engine under warranty. They made a big fuss, refused to email or fax the records to the dealership. So instead, the North Aurora Kia had to send someone to pick me up, drive me to Oil Zone in Naperville to pick up a piece of paper with nothing but dates on it, couldn't even print out what exactly was done those days, and then all the way back to North Aurora. And while I was there as well as on the phone, started making things up about Kia vehicles, in hopes I wouldn't try to go after them for the problems with my engine...that was fully covered. Needless to say, I will never be coming back. Wasted everyone's time and acted like some real jerks, all over me needing records of oil changes I paid for.
Randy Foege
6 years ago
In 2014 I brought in my ten year old car for an oil change because I didn't want to do it myself in the cold weather. Within days of the oil change this car I'd taken care if myself for six years was leaking oil on the driveway and running poorly for the first time ever. I checked the oil and it was overfilled despite making a mess on my driveway. I took it back and the "mechanics" on duty said "...No way this was caused by too much oil...and a little extra oil in an older car like this is good for it". They refused to siphon enough out to get it back down to full so I went home and did it. Then I had change my oil fouled spark plugs. Car was never the same after I tried to save myself a little effort so I sold it a year later to a wrecking yard. Never went back.
Vince Di Cristofano
2 years ago
Went in for an oil change they told me come back in 20 minutes to a half hour. The shop was empty. The guy said the managers on break he went out for lunch.. then he just walked away from me right after he said that. So I left and went to jiffy lube..
Ibrahim Abou Hamad
11 years ago
NEVER ever GO THERE for any reason. I brought my car in to change the valve cover gasket and I ended up with a shaky car and CHECK ENGINE LIGHT that would not go away. I was charged 300$ for them basically ruining my car. I came in the next day and they looked at it and plugged one electrical wire that they did not plug the day before and repaired another wire without any success. I am now thinking of selling my car because I don't believe that it will ever go back to the way it was before I went into that place. I am also thinking of reporting it to BBB.