Napleton Mazda of Naperville Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stacy McReynolds
6 months ago
Great and thorough service team. I loved the video of the tech going over my entire car and addressing any issues found. Dealership prices can be higher than a local service station, but they are official Mazda parts. There are coupons that can be found on their site to save you some money. The team was very helpful, and I appreciate their level of service. I will certainly be back.

  Nicole Martinez
3 months ago
Our Mazda CX 90 has recalls. I scheduled the vehicle for a Saturday but asked a few times if they would be able to complete this as I live 2 hours away. Also needed a vehicle so we didn t sit for the few hours. I was told yes and took my Saturday and drove it in for scheduled appointment. I go check in and he said the vehicle has to stay for a few days, I said I was not told this and I m 2 hours away, so he shows me the computer screen, and says see it s a drop off, I said I would not have agreed to that bc I live 2 hours away and do not have anyway to get home. He said hold on and he went to talk in the back and comes back and says oh we can have 2 techs work on it. It can be done by time of close. Then I asked where do I pick up my loaner and he says you can t get a loaner, we don t have you down for one because it s a drop off. I said I m not going to sit here for 6 or 7 hours when I was told a completely different scenario. I said I m not going to be able to do this. He said ok and said I don t do the scheduling as he walked out to open the garage door. Didn t even try to accommodate or call his manager to see if there was something they could do. I drove 2 hours to get nothing done. Very disheartening when someone doesn t care about a persons time, 4 hours on the road that day. Now there is a ton of recalls and a nice clunking sound on the left drivers wheel when you turn Right into our driveway. My husband and I said this morning this will be the last Mazda we own.

  Danny Bailey
3 months ago
Gone to them for regular maintenance and to repair a tire. They do exactly what is needed and don't try to fix things that don't need to be fixed. They will let you know if they see something starting to wear, but will let you know to just keep a eye on it if it doesn't need to be replaced yet. Which is very helpful in planning for future repairs that are likely and what to pay extra attention to between maintenance visits to prevent more expensive breakdowns from happening.

  Diana Stavreff
a year ago
Bought my used CX-5 from here and have been using them for regular maintenance etc. because I trusted them. After having new tire installed I was told my front brakes were in the red and only have 5% life left. I took it to my mechanic today to get the work done and he just called and said the brakes have 50% life left and I don't need them! Meanwhile the video they sent shows battery acid all over the battery and they just recommend a clean up? My mechanic said I need a replacement. Going back to trusting my neighborhood mechanic. JeezServices: Auto brake repair, Vehicle Inspection, Battery

  Sergii Opanasiuk
a month ago
3 hours wait for scheduled appointment for simple oil change and tires rotation... Will not come next time.

  Rocky Bolivar
6 years ago
Got my Mx5 RF from Continental and the staff were in one word AWESOME! Dan Eugea was my sales representative and was very in tuned to my specific requirements. I was able to test drive all of the Mx5 models. I ended up with the Mx5 RF GT and was supposed to be my other car for fun in fair weather. I ended up loving it so much that today is my one month anniversary and I am here getting my 5,000 mile service. I've added more accessories and Dennis in the service department is my man! If you are in the market for a new or used car Continental Mazda in Naperville would be two thumbs up!

  Steve Witting
3 years ago
I recently traded in my 2011 Mazda 6 for a new 2019 Mazda 6 Signature. They still had a few leftover in stock, which worked out great with the additional rebates! Adrian Rojas was my sales person and he was great throughout the wonderful buying experience. We have been a Mazda family since 2003, buying 4 of our 5 from Continental. To be honest, there was a time I stopped bringing our cars there for service, as the service dept treated us less than loyal customers. I'm happy to say that those times have changed. I enjoy my experience every time I'm there, whether buying a car or bringing it in for service. Thank you!

  Macayla Lenzi
4 years ago
You never know what you're going to get when going to a car dealership, but these guys were great! Dennis was especially amazing to work with and I can honestly say they never pushed anything on us. My husband's car is a 2006 and we knew there were going to be issues but when they told us what was wrong they only emphasized the safety concerns and let us decide on the rest. It was a refreshing experience! I would definitely recommend coming here for Mazda service :)

  Celia Chretien
4 months ago
My humble recommendation is to stay far away from this dealership. Deception is their way to sell vehicles.

  Stephen Fuchs
4 years ago
Very good experience working with Continental Mazda! The delivery of my new custom ordered Mazda3 was greatly delayed due to it being held up at manufacturing because of a recall, but Adrian Rojas and Mark Bimel went out of their way to make things right while I waited.Instead of holding onto my aging vehicle that I was replacing, they gave me a loaner vehicle to drive without them even knowing when my car would be delivered so I could sell my old car!They also didn't just sit back and wait for my car to be released, and kept searching to see how they could get me my car even faster. I am very impressed with their handling of the situation and am very happy with my new car!

  Kelly Ziegler
a year ago
Do not buy here! We recently purchased a CX5 and added a roof rack and trailer hitch. First, they improperly installed a broken roof rack. They replaced it on short notice, but had to spend half a Saturday sitting at the dealership. Second, they could not even find a hitch THAT THEY CHARGED US $500 FOR. A month has passed and STILL NO REFUND. We get the run around every time we call. And this is how you treat someone who just gave you $35,000?? No thanks.

  Anne Stevens
4 years ago
I had gone to another Mazda dealer in the city that was not transparent at all with their pricing and could tell they were trying to take advantage of a single female car shopping on her own. My experience with Continental Mazda was thankfully the complete opposite. David Thomas was clear with the pricing structure and the negotiating was kept to a minimum as they were offering a competitive market price with no sneaky add-ons. Albeit, near the end of the purchasing experience they did try to offer some unnecessary services, but David was great. The vehicle was not ready to immediately take home, so David did manage to offer a more convenient delivery that I did not need to commute all the way from the city.

  Bob Caldrron
5 years ago
Had a great experience working with Dave Thomas in leasing a 2018 CX5. Dave gave me a detailed summary of the pricing and was thoroughly knowledgeable about the car and leasing issues. The dealer had the color and equipment options I was looking for in their inventory making the decision very easy.

  Michael Brown
5 years ago
Mr David Thomas great sales person would buy from him again. Friendly sales people always checking on the customer. CX-9 is great.Dennis did an outstanding job when I bought my SUV in for service everything was waiting for me in and out like in 15mins.Bought my CX-9 in to be serviced and Dennis did an outstanding job he got me in and out in no time at all. Dennis is a great guy too have working at Mazda keep up the great job.Thanks

  Liza Johnsen
3 years ago
Purchased my Mazda CX-5 from Bernada Karaman. She was fantastic to work with! I never felt pressured during the process and she is extremely knowledgeable about their vehicles. The facility and staff (shout out to the finance team too!) were very safe and accommodating to work with during the COVID pandemic. I was a lifelong Nissan owner but am so pleased to be part of the Mazda family now!! Thanks Bernada!

  Marsha Paquette
3 years ago
The entire staff at Continental Mazda Naperville are beyond professional. Since my background is Sales also I am always critiquing my experience with every company that I do business with. I am happy to say that Continental Mazda met my requirements for excellent customer service. Not only was my Salesperson Breanna very knowledgeable about the Mazda inventory but she took time in her very busy schedule to go thru the entire seamless buying process with us step by step.We bought a Mazda CX-30 and absolutely love it.

  Matt Dahm
5 years ago
After learning the Mazda CX-5 was one of the highest rated SUVs on the market, we decided to check out Continental Mazda as we were in need of a new car. Adrian and the rest of the staff were incredibly helpful, informative, and patient, and we never felt the "hard sell" pressure that usually accompanies car shopping. Long story short, we are proud owners of a new CX-5 and couldn't be happier! Would definitely recommend!

  Gypsywanderer
2 years ago
Had to get a recall fixed on my Mazda 3. Very good service, even included a video explanation as well which I found quite informative. Will definitely be back for any future car needs

  J N
4 years ago
The sales person was extremely negative. He really took the fun out of buying a new car. He did not want us to drive the car over 30 miles an hour because he was afraid we would get a ticket and then try to blame it on him. He also made a few mistakes in the paperwork and we had to come back and sign off on changes.

  Russell Zwergel
3 months ago
Always quick efficient and professional. Love these folks. So good.

  Angie G
3 years ago
Today I went with my sister in law to purchase a pre-owned car, and it was a wonderful experience! Our salesperson Breanna was kind, and funny, and extremely helpful! When it s my time to look for another car, I ll be coming back!

  Josh Padilla
4 years ago
Dennis Was exceptional, I only wish I knew the tech's name so I could pay my appreciation. I am happily satisfied with my experience. There's been a huge improvement since my last experience. This makes me happy to say believe in second chances. You all will see me again thank you for the experience!

  Amanda Albert
4 years ago
Best shopping experience. Karl was extremely helpful and super knowledgeable!! Couldn't be happier with the customer service and car! Proud driver of a new CX-9.

  Chris W.
3 years ago
Worked with Gilbert to purchase my vehicle. He was extremely helpful and courteous with helping me find the correct vehicle for what I needed. Highly recommend him and the whole team here.

  Kate Coyne
3 years ago
Dan was very helpful with helping me find the car that would fit me best and was very insightful when it came down to me choosing between the CX 30 and the CX 5. I m very satisfied with my visit to Continental Mazda and how I was treated while there.

  Greta Rainis
a year ago
Absolutely love getting serviced here. I've been going to them for a few years and always had a great experience.

  Jennifer Kassir
2 years ago
Best service and dealership as a whole that I have ever dealt with. Pleasant and polite. Thorough.Services: Auto engine diagnostic, Tire rotations, Wheel alignment, Oil changeServices: Auto engine diagnostic, Tire rotations, Wheel alignment, Oil change

  Erwin Hernandez
10 months ago
Was very fast easy, Jarimin Contreras very professional and helpful, thank you

  Natmir Rexhepi
a year ago
Service Director knows how to run Mazda Service, good people there

  Marko Mitic
2 years ago
Very polite, and video evidence with your is great feature