Milex Complete Auto Care - Multistate Transmissions

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrew Esquivel
2 weeks ago
Had my 2003 mitsubishi outlander transmission rebuilt here.Works great!Turn around time was about 1 and half weeks for a full rebuild, which is great for such a complex job.Customer service is hands down some of the best I've ever had.I would highly recommend this place when you need transmission work.I will happily send more work their way.

  Ana McLaren
3 months ago
This was my first visit to Milex Multistate for transmission work, based on a recommendation plus google reviews. The entire experience was great from the start to the time of my vehicle pickup. Excellent customer service along with reasonable pricing puts Milex Multistate on my list when vehicle repairs will needed. Al ,Dan and the rest of the team over at Milex Multistate are highly recommended,respectful,courteous, friendly guys,plus convenience location.

  Di Bart
2 months ago
What a fantastic and trustworthy group of individuals! I took my son's Lexus RX350 to Milex (Naperville) following a negative experience with Mavis (Naperville on Ogden, who tried to overcharge us with mistreatment and misinformation). Dan and his Milex team promptly diagnosed and fixed the issue. Many thanks to all of you!

  Grace Pugh
7 months ago
Dan and his team worked so hard on my 2015 Nissan VersaNote! It was quite the confusion at first as to what was wrong and they never gave up on it. I am truly thankful for all of the work they did to get my car back in great condition - just in time for my move to TX! Car AC runs better than ever now. I would recommend Milex to everyone in Naperville! This team will do their best for you and your car.

  Diane Kramer
a week ago
Followed thru, got my repairs done. Worried about labor but true to their word felt they were very fair

  GP DADON
2 months ago
One of the best trans and engine repair shops in Naperville AL and Dan are great and will get you back on the road ASAP!

  Jeannie Lee
a year ago
I have decided to call the team at Multistate my car doctors! Another mechanic, who had great reviews, had my car for a month (had to bring it in multiple times for the same issue) and they never figured out the problem. I brought it to Multistate and after a couple of conversations, my vehicle was fixed and ready to go! I am so grateful to these experts. I couldn t bare the idea of navigating the car market these days with prices being so outrageous. Multistate saved me a lot of stress and money. Thank you so much! You have a customer for life!Services: Carburetor cleaning, General repairs & maintenance, Electrical, Auto battery maintenance, Auto brake replacement

  Jamie Cline
2 weeks ago
Fast and Great Work I recommend anyone who is looking to get work done quickly and efficiently!

  James Serio
2 years ago
These guys were great. They were able to find the issue with my wifes car. They were able to get it fixed and back to us within 5 days. The repair was a transmission and clutch it was not cheap but that extensive repair would of took other shops multiple weeks. They knew we had issues with another shop and worked with us as fast as they could to help.

  corey bass
2 years ago
Dan and the folks at Multistate fixed my transmission and something else (don't know how to spell it).They were easy and quick to communicate. Price compared to or beat competitor. They stayed open 15 minutes later on a Friday so I could pickup my vehicle. Friendly and experienced mechanics.Service: Transmission replacement

  Paul
6 years ago
First time customer with Dan and his team and I'm very pleased with the level of service. They had my vehicle for a few days to address the multiple issues and Dan kept me updated daily through the process. Prices were very fair and level of care and service is excellent. Seeing how they handle both engine and transmission repairs it's literally a one stop shop to cover your needs.

  Mari G.
3 years ago
UPDATE: New shop pulled my motor and reviewed all the repairs done by this place. They found things taped together and others glued that should have been replaced. This place is TERRIBLE! Such great reviews on here and some of you probably have tape and glue when you paid to replace that part.Original: I did not have the same experience all these other reviewers had. The dealer we bought the car from brought the car here for some major repairs. Within 9 months those repairs failed and caused more damage. We immediately took it to our repair shop to find out what was wrong with the car. It was at that point that we found out 90% of the issues were things this place was supposed to have fixed. The other 10% was damage caused by their faulty repairs. We had the car towed here directly from that repair shop here so they can fix their previous repairs under THEIR warranty and eat the difference we would pay because it caused further damage. Well, in THEIR POSSESSION the motor seized. When we asked what happened their response was well it doesn t matter, the motor is seized now they then proceeded to offer some solutions. It went from $1900 in repairs they should have covered to now spending $4k-$14k on a new motor out of our pocket. We were in a shocked mind state when they offered the options and amounts. They gave the impression they were trying to help us so I too felt like they cared like some other of the reviewers... luckily I had time to get my thoughts together. They were charging ME for THEM locking my motor!!! Instead of them staying true to their work and covering their original mistakes they wrecked my car even more so *I* would have to pay to fix it!! I had to ASK them to provide a repair order of their findings and even so they don t explain ANYTHING on that sheet just items and pricing. No concern, cause, or correction. I had the vehicle towed out of there this morning and provided their repair order to the shop it s at now. My shop also wonders how this place is still in business and to report them to the BBB.Definitely NOT honest.On another note, not a single person but me and the tow truck driver were wearing a mask.I hope your experience is nothing like mine.

  SammyTheBull79
7 years ago
Great services, and a really reasonable price!! They had my work done and finalized in 1 service day. I had the chance to meet Al, who is the owner and Dan the service manager. He and his team were A+ from the start. They truly care about the work being done to satisfactory. Both Dan and Al both called me to give me the status of my vehicle, while being worked on. I would recommend them to anyone that needs their vehicle worked on in the Naperville area. I will be definitely be bring my vehicle back when I need work done! Thank you!

  Glenn Lawson
6 years ago
Buying and having serviced a vintage car long distance is a very layered process, and likely requires a great deal of trust. Here I dealt with Dan, who was winning right away starting with his phone manner. My purchase from NY took a few months while all the wrinkles were ironed out. I can say Dan is professional, cheerful, responsive and timely. He inspected the car and performed some routine / recommended repairs.I thought his pricing was fair. I recommend the firm unconditionally. All that said I am looking forward to the more temperate weather when I can get out and really start enjoying this TBird.

  Kenny
a year ago
Dan, service manager, is a very approachable person. His honesty is what matters in this field of work he was honest and provided updates and details via text or phone call regarding the transmission work on my Ram 2500

  Michael Gomez
3 years ago
I was referred by my sister about Dan and Multistate as I needed to get a terrible and annoying *rattling* sound coming from the bottom of my Suburu Forester. I contacted Dan and scheduled a time to come in, he responded quickly but unfortunately I had to change the day and time due to something *I* overlooked. Despite this, Dan was very understanding and open to me coming in and I dropped off my car early Sat AM to be fixed. The car was done in no time and I went to pick it up and sure enough, she sounds brand new! Dan charged me for the simple labor and on my way I went. I would ABSOLUTELY recommend Dan and Multistate to anyone, including my close, personal friends. If you need a reliable, trusted and professional mechanic, don't hesitate to reach out to Dan.

  Matt Lipinski
5 years ago
As someone who is immediately on guard and weary of auto repair places, I found Multistate Transmissions to be exceptional in the quality of work and customer service that they have provided. Dan was especially great on the phone and in person, even when I frantically called several times in my attempt to relay information about my broken transmission. Not only did they replace my transmission and transmission lines for cheaper than any other place I received quotes from, they even sourced a used transmission for cheaper than I would have paid if I were to purchase one on my own (I automatically assumed I would get ripped off as is the status quo in this industry). To my astonishment, they also completely replaced my transmission and had my car back to me in less than two days. If I could give them 10 stars, I would. I very highly recommend them for all of your car servicing needs, and will be recommending them to my family and friends. Thanks for being honest hard workers, guys!

  Osvaldo Arce
6 years ago
Took my Rav4 for work that was overdue and had brakes looked at. Service and work was excellent! Dan told me when I was due for brakes, but most of all, he was honest and genuine. This is why I will keep coming back! I trust Dan and Multistate to do a great job, delivered with a smile and integrity! Thank You Dan for Your Extraordinary Car Service!

  P.E.C. Services
5 years ago
Excellent service, Fair pricing, Great customer service. What more can you say. They have been servicing my vehicles since 2012. I actually go out of my way to have them work on my vehicles when it is something I cant or don't want to do myself. I spent many years working on cars and know these guys are the real deal. Honest and fair with knowledge, class and integrity. Ten Star Rating.

  Mark Jones
a year ago
Don't trust these hacks!! I had my differential serviced here maybe 18 months ago. While it was in the shop they serviced the rear brakes, which I didn't authorize and per my mechanic didn't need to be done. Last week the differential began making a horrible noise. The shop I'm at now said parts began falling out when they took the rear plate of the differential off. These guys should be out of business.

  MIKE CALDERON
3 years ago
Hello everyone. I am an ASE certified diesel technician of 26 years. I do most of all the major work on my car. So when my transmission went down I looked at all the latest reviews on shops in the area, since I don't do automatic transmissions. I liked what others wrote about Multistate Transmission. So I decided to give them a try. I was amazed by the 3 day turnaround. Awesome job by Dan and his techs. Passed my extended test drive with flying colors. As a professional mechanic, I am going to recommend Multistate Transmission. Thanks Dan and his Technicians for a great job and experience.

  Cindy McGrath
6 years ago
Great service and friendly people! They fixed my car after it failed the annual emissions test and then they offered to take it back through emissions for me. They made sure the car passed and there was no extra charge!! Plus, they were about $100 cheaper than what the Honda dealer quoted me. I definitely recommend them for all your car repair work.

  John Simon
7 years ago
First of all, Al and Dan are the most down to earth and honest guys you will ever meet. They were extremely patient with me. I had my car at another facility and I must say the service was like the difference between night and day. I'm glad to say I've found a new mechanic that's fair, honest, and trustworthy. I highly recommend Multistate Transmissions/Milex. For all your car repairs.

  David Kraus
a year ago
Great experience. I usually don't post but wanted to take the time thank Al and his team. Professional. Informative. Transparent. Took the time to explain what was done and provided additional suggestions for near future maintenance. Thank you!Service: Auto maintenanceService: Auto maintenance

  Tim Meisenheimer
6 years ago
We got recommended to Dan from our old mechanic that had to close their shop. He did a great job of communicating and being available. Even returned my call on a Friday night about getting our car in the shop. Definitely better than going to the dealership. No surprises here.

  Dan Hansen
6 years ago
Multistate goes above and beyond to provide exceptional automotive service. They not only service your transmission needs, but all automotive repairs. I have used them multiple times for some extensive repairs and had great service each time. Dan the service manager has great automotive knowledge and he does what it takes to make sure you are a satisfied customer. I highly recommend Multistate for all of your service needs.

  Erin H
9 years ago
My experience with Al from start to finish was nothing short of stellar. The honesty and transparency this business operates with is second-to-none, as is their customer service. The work they did on my car was absolutely fantastic and they even vacuumed it for me! I cannot stress enough how pleased I am with Multistate and am extremely thankful I found them. Thank you Al and Multistate!

  Sue F.
6 years ago
Multistate Transmission Service in Naperville provided outstanding and reliable service recently for my Chevy Malibu. The Customer Service Manager, Dan, kept in touch with me throughout the entire process. He was very diligent checking on a current warranty that helped save a great deal of money. This is an excellent company whose owner, Al Martin, along with Dan and the mechanics, are top notch at what they do. Highly recommend them for any auto service that might be needed!

  Chelsea Hood
6 years ago
Hands down the fastest and friendliest customer service around. Dan kept me updated on the status of my vehicle the whole time and the turn around on a full transmission rebuild was incredibly quick. My car is running like new and even managed to come back to me without that greasy repair shop smell. I'll never go anywhere else.

  Charles Bibbs
7 years ago
Al , Dan and the entire Multistate are extremely customer focused. They performed a transmission swap on my 72 Chevy truck. Dan communicated their progress daily throughout the process. Pricing was reasonable but the attention to detail was exceptional! I plan to use them on my next project as well. I consider myself a proud member of the Multistate family.