Lexus of Naperville Service & Parts

Reviews

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  Greg Wroblewski
a year ago
Scheduled an appointment and I was greeted in the service lane. Very nice and friendly service I did wait about 70 min to have my car inspected and the oil changed since this was my first visit and experience with Naperville Lexus. Nice clean lobby I was able to work in one of their conference rooms and the advisor kept me in the loop and out the door so I wouldn t be late for my appointment. Definitely recommend this service department over many of the others that I have visited in the area that keep you endlessly waiting. Best experience by far with a dealership service department.Services: Vehicle Inspection, Auto maintenance, Oil change

  me
a year ago
An arrogant non professional team.I purchase a car from there 2 years ago was a very bad experience I just went through it because I already Have the hard inquiry in my credit but they are a disrespectful team no seals experience at lest the 3 or 4 people I interact with.I went back yesterday because when I perches the car 2 years ago the battery died on my wife with my little ones in Elgin and I leave in Naperville I called them the tawed my car and installed a new battery on the $27000 Honda I perches from them .And yesterday after 2 years the battery died again I called them they make me go there and the manager Tony a real ahhhhhhTreat me like shhhhhTotally unprofessional and he claims that if the car I perches from them is not Lexus and I didn't pay for the battery they can't help me he even didn't look me in the face when he say so. total disrespectful if this is the manager knowing that I told him in the beginning of the conversation it's a$200 battery it doesn't worth it I was just there for the principle.Because it says clear on the battery 48 months warranty but that's was his excuse.Lexus of Naperville goying through all of this for a battery.What a cheap unprofessional place it's not for anything personal don't go there.Not good people I worked in a car dealership before and I can sure you this is not honest people.Very very bad stor I don't know how they stayed in business.

  Raymond White
2 years ago
Wonderful dealership.Concern with expertise unmatched.Knowing that my car is cared for gives me always great pleasure.Thank you again Lexus of Naperville.Raymond

  Henry Kwaku
a year ago
Nice Homely environment, great customer service and great inventory. Try it , Loved it.

  mjnuggets
2 years ago
Very professional and Courtesy.. They re not pushy on selling the product. They know I ll be back..

  Jonathan Holic
3 years ago
Excellent dealership. Very customer oriented.

  Artur Mackowiak
2 years ago
Very nice friendly people. Prompt service.

  Tab Martin
2 years ago
Excellent always