Gerald Auto Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John8228
a month ago
It's nice when you get a loaner for longer work being done. Was having a hitch installed, which was done in a timely manner, but to long to sit and wait.

  RC
2 years ago
Excellent experience at Gerald Auto Group. I really wanted the new Subaru Outback Wilderness edition which is extremely difficult to find right now due to supply issues, but to make it even more difficult I had to have it in white with specific options. They looked at the inventories of their partner dealerships and located one. My salesperson went to pick it up and drive it back same-day. I returned later that evening to complete the purchase. Again, excellent experience. I would recommend and will return.

  David Miller
2 weeks ago
Great service quick and efficient. Nice to deal with.

  Rob E.
2 years ago
See Q aka Quentin Stanley ! Tell him Rob aka DR.BASE sent you! He will know!I was upside down on my car and was able to get a deal done with out any BS... Straight to the point and not your typical car salesman. I got myself a brand new 2021 Kia Seltos and i absolutely love it!Thank you, Q!

  Dan Pianetto
3 days ago
Great service, which we don't need to use so often.Still going great.

  Hollis Gatewood
2 years ago
Had a great experience car shopping. I also went to the Gerald Subaru to have a repair done on the trunk of my car. Fastest repair I've ever had done in my life! They also gave me a loaner Subaru Impreza to drive. Very Friendly and professional service, they made it so easy. I love my new car!

  Bret Schwalb
2 years ago
This was our first trip out looking for something basic for our son. The sales staff took care to talk through our options, they seemed very upfront about pricing and spent time letting our son test drive a few cars. All of this knowing we were probably not going to buy from them that day.

  Ken Loveday
6 months ago
Very nice people made a great deal very happy

  Joe Lentz
3 years ago
I have now bought 4 cars there. Not your run of the mill sales staff. Easy to work with and i felt i got a good deal. Thanks Brian Murphy. Love the 2021 Sorento. And only Gerald KIA gives a lifetime power train warranty.

  Rod Logsdon
5 years ago
My wife and I had been interested in an Outback for quite some time but had never looked at them. On the spur of the moment, we decided to visit Gerald Subaru. We were greeted by Leo Lopez. We found Leo to be very friendly, courteous, professional and knowledgeable. We glanced at a couple of new Outbacks but quickly realized that the package we wanted was way more than we were willing to spend so I asked Leo what he had in the way of 2 or 3 year old Outbacks. He located a beautiful 2016 Outback 2.5i Limited on the lot. This vehicle was low mileage, very well maintained and had every bell and whistle available on a 2016 Outback, and it had the color scheme we like. We went for a test drive and decided it was the vehicle for us. We looked at the numbers and Leo worked hard to get the price where we wanted to be, so we closed the deal! Working with Leo and the entire team at Gerald was a total pleasure. I highly recommend you contact Leo the next time you are in the market for a vehicle. He won't disappoint! I know we will be going back when the time comes.

  Christian Wietholt
5 years ago
It's an okay car dealership and their new facility is really nice and the staff is typical friendly but not always as knowledgeable as one would hope. I am sure their mechanics are fine, although, I once found that an air intake hose hasn't been attached properly. Otherwise, their waiting room is comfortable and they offer coffee, tea and some snacks.

  Joe Baber
3 years ago
Great subaru dealer. Purchased our outback here a few years ago and it's a pleasure to come back here for service. The waiting area is very large, always clean, and has coffee, beverages, and snacks that are always well stocked.

  Kathy Nicola
3 years ago
A really good experience. Great people, great service, very helpful & accommodating. Did my first lease deal here last week. So far, so good! Will definitely recommend/refer.

  Will W
2 years ago
Great person at the front desk Maria. Ask for Jessica as your sales person.

  Phillip Green
a year ago
Very good buying experience there. Would recommend if you are looking to purchase a car.

  Mark Walther
a year ago
Very sorry to hear Len Batson is no longer part of the Gerald Team. Huge loss for great and honest customer service. Will have to track Len down. This guy is amazing.

  Randy Foege
5 years ago
We bought our car there. We feel like we got a better price by doing it over the internet. Now I go there to buy oil filters because I like to change my own oil. The little service that our car has had in the two years we've owned it, has been executed properly so we have no problems with them in any sense.

  John Reuter
4 years ago
Our buying experience was ruined when we went to pickup the car we ordered and were surprised with a mystery accessory fee of almost $2k. The fee couldn't be explained except by pure greed. We had to waste 3 hours there waiting for them to remove and honor their advertised interest rates.

  Ismet Tasdelen
a year ago
Careless, inattentive and slow service. Customers have no value. Whether you come or not, I do business according to my taste mentality. Judge. May God give patience to customers.

  David Hespen
9 months ago
Felt at ease with Ehab (sales associate) who explained everything in detail and honestly. They are what all dealerships should be.

  Sandra Vandervalk
4 years ago
I give Gearld 3 stars for giving my friend a good deal but keeping us there for 8+ hours was ridiculous! They weren't busy it was if we had to stay because we didn't pay more. One manager said all we had to do is say yes? Really? I replied, all we had to do is say bite me. Worst car buying experience ever!

  JASON FREITAG
3 years ago
Highly recommend.. great staff, non pushy

  Stephen Cook
4 years ago
They treat their customers extremely well, before, during and after vehicle purchase. Honest and direct, willing to follow up and go the extra mile for customer satisfaction. From a family who has owned 6 Subarus, all purchased from Gerald, with relationship going back 20 years.

  Danny S
5 years ago
I was there for oil change. Very friendly staff. Reasonable price. The only problem I had that they trying to upsale,Like you need cabin filter and also they put sticker to come back in 3000 miles, which is not true according to the manual 7500 miles oil change, but this is business

  Monica Marino
3 years ago
Mohamed and John Smith are amazing! They took very good care of us and how loyal our family is with Kia. I would recommend this location to all my family and friends. Thanks KIA in Naperville

  Dennis Kelly
5 years ago
Horribly disappointing. More like visiting a carnival than a respectable dealership. Quoted me MSRP to start with and $3200 below another dealer for my trade inThen they got angry when I told them they were not be straightforward and honest.I thought this type of behavior was long gone.

  Mike S
4 years ago
Added dealer installed items onto my car without my approval to the tune of $2000. I did get $1000 back after contacting Kia. If your purchasing a hybrid at any dealership be aware that the advertised mpg is only during warm weather conditions. In cold winter weather like we have in Chicago you lose 10 to 15 mpg.

  Steve St.Clair
4 years ago
This Gerald KIA of Naperville is our favorite dealer and John Smith is our most favorite sales guy (now Finance Mgr) we know.� He did a wonderful job in the no pressure sales and bent over backwards to insure everything has gone as promised.� We have bought four cars under John Smith, with the last two being a 2019 Sportage and 2019 Soul in March, 2019.� John was great throughout the process and all followup, same as in prior purchases of a 2014 and 2016 Optima.� Keep up the great work and we will continue work with you at KIA. We consider John a friend and appreciate him a great person and would recommend him for anything. Thanks. Sincerely, Steve and Pat St.Clair

  Michael Smart
a year ago
Great place to do business with. They show that they put the customers first.The manager Tony through our sales rep Ubaldo.I highly recommend doing business with them

  Gamil Maloyan
4 years ago
Beware of this dealership, they took advantage of my daughter by selling her a 2017 Subaru impreza with over 88,000 miles and convinced her with a lifetime engine warranty. They are overpriced and only worry about making money, they don't care about customers. Manager was suppose to call me and discuss what his salesman has done. They sell used car for a price of a new car which was unfair. I advise buyers to shop around and compare prices before going to this dealership.