Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Phillip Joe
4 weeks ago
Using Caliber Collision was a very good decision. Their customer service was very respectful, informative and kept me informed of the status. It was very comforting to know that their business system worked seamlessly with my insurance company for billing and payment. Upon receiving my vehicle back I noticed that it was washed, cleaned and the repairs were flawless. It appeared as if it had never been in an accident. It was that good! Needless to say I will use this company again and recommend to others to do the same.
K. Goss
a month ago
I went to 7 different shops for repair estimates after my car was involved in an accident. I ended up choosing Caliber and I have zero regrets! I can't say enough good things about this place. The front desk ladies (Amy and Dani) are super friendly and welcoming, unlike many of the other shops I visited where the environment was off-putting and cold. I was really worried about being taken advantage of and overcharged, but the gentleman who gave me my estimate (Dan) was extremely thorough and took time to answer ALL of my questions and made sure not to make me feel stupid for asking them. He was so accommodating and I later found out it was actually his last day at this location, yet he still went above and beyond to help me. That speaks volumes to the character and professionalism cultivated here. The general manager (Micah) was awesome and kept me updated on the progress of the work. They didn't charge more than the initial estimate, which was a very welcome relief. Lastly, the work itself was BEAUTIFUL. I wish I could thank the people who did it, bravo! I couldn't be any happier, highly recommend this place.
D T
5 months ago
New bumper looks great. Thanks to Caliber Collision for great customer service and professionalism. Dan was awesome in coordinating my repair.
John Szostak
3 months ago
First time using Caliber Collision. They were very friendly and kept me updated on my car s progress through texts and phone calls. Answered my questions and even returned my rental car when it was time to pick up my car. Had to check license plate of my car because it looked like a Showroom new car! Very pleased! Highly recommend!!
Claudia Santana
3 months ago
Excellent customer service! They answered all my questions with the best attitude! The work was perfectly done! They did all the repairs in a timely manner and with great quality! It was a great choice!
FoFo_ Pro13-
2 months ago
I took my challenger to get fixed because someone had crashed in to me 3 days before Christmas. The persons insurance called me and everything and I set up an appointment with caliber collision and they had my car for about 3 weeks. When they finished I went to pick up my car and it was fixed from the crash but they had left a big crack on my door! That wasn t there before I dropped off the car (I have pics) when I tried confronting them they made dumb excuses for the reason why it happened supposedly they never touched my door so then I guess the crack just magically appeared. I was told someone else did work in the past on my car which caused it to crack ? Even though I ve had my car for a year and nothing ever happened to it to cause a crack like this. They did not wanna take responsibility so now I m stuck with a crack on my door.
Kathy Raymundo
3 weeks ago
The Staff at the River road location in Naperville are friendly, kind and helpful. They kept us informed the entire time and had my car ready when promised.
Hallie Hudson
6 months ago
Our experience using Caliber was a fantastic one. We were in search for a car repair company that would work with our insurance and they did just that and made it a seamless process. Dan was courteous, kind, transparent and honest throughout the duration in working with him. Our car looks like new after repair work and After our repair work was done they even brought my car to my home! Would definitely recommend this shop off of Rickert Rd in Naperville!
Mj B
4 months ago
Great shop to work with. Dan was amazing explaining the estimate line by line and the repair process. Very knowledgeable and accommodating when I need my questions answered.Great shop to work with and have work done.
Barbara Smith
3 months ago
Great work my car looks brand new the ladies at the front desk were wonderful
Christine
6 months ago
I had an excellent experience with this location at Caliber. My car had extensive damage due to a deer hit. It looks brand new. They did an amazing job and I appreciated the good communication. I has exceptional customer service from Valerie and Mikah. I hope I never need your services again. But if I do II'll return and refer my friends.
Jessica Hernandez
5 days ago
Great experience for my 1st time dealing with insurance and the company that did my repairs
Kimberly
9 months ago
Repair time took longer than ideal; however, they were upfront on wait times for parts and there was a lot of repairs needed internally on my vehicle. Their communication throughout the repair process was very thorough both in text and calls. In the end, the repairs were done impeccably, and my vehicle looks even better than it did prior to the accident.Services: Painting, Body & Trim
Justice Deleon
3 months ago
Overpriced estimate and lazy. They were not willing to give a full detailed estimate because it would have required them 5 minutes to check a part number underneath my vehicle.
Thomas Blank
a month ago
Caliber Collision did great work and communicated throughout the process. I would definitely recommend to friends and family.
Alec Thrall
a year ago
Very professional staff, fixed the damages to my Jetta faster than expected. The staff were willing to go above and beyond to make sure I was satisfied with the repairs that were completed. I noticed some micro scratches in the new paint and they were quick to correct the issue.
Rahat Hossain
3 months ago
They informed repair progress in details ,always updated if any changes on pick up date , very supportive and quality works . Recommended very much !!!
Richard Diver
6 months ago
Caliber team are very professional and responsive, were able to accomplish the task in great time and with no hassle. They make it look easy.
Ivan Kanas
10 months ago
I have had recently my car for repair in Caliber Collision on River Road in Naperville and I have really a very good exparience with their Service. They did a excellent job and my car was repaired very fast. I asked them whether the car can be ready within a 2-3 days, but they did it in 1 day. Big thanks from my side.Services: Painting, Body & TrimServices: Painting, Body & Trim
Sarah Ren
3 months ago
The best team!!! Awesome from start to finish - helpful, educated, friendly, communicative, and transparent.
Vytautas Paukstys
2 months ago
Many of the recommendations were completely correct. They do excellent work and exceptional customer service.
Ricardo Soares
2 years ago
Completion date was revised 5 times: March 23, 25, 29,30, 31 and only finished on April 1st, a whole 9 days after the initial estimated completion date.If that was not enough, as soon as I left the shop, I noticed a noise while driving. Later found out that there was a screw in one the tires. As Caliber was already closed and also would be for the weekend, I had to take my care elsewhere to repair the tire
Nick Van Hise
4 months ago
Great work on my Porsche macan! They matched the paint perfectly.
Robert Rohm
a year ago
My experience was nothing short of AMAZING! I have used many collision centers in my life and not a single one can even remotely compare. I had a very upset daughter that got in an accident on the way home from Alabama for Spring Break. She needed to return on a Saturday and I thought it would be virtually impossible for them to get the work done by Friday, after I dropped it off just before they closed on Monday. Unbelievably, they somehow got all the work done and even stayed open a little late to finish up. My daughter was able to return to school as scheduled on Saturday. I was absolutely flabbergasted. They clearly made a concerted effort to complete the work on Friday. That s unheard of, in my experience. I will be a customer forever, and I will be forever grateful.Services: Electrical, Body & Trim
Mark Danehl
11 months ago
The personnel at Caliber are the best in the business - I couldn't have been happier with my experience. Great communication and ensuring that I was satisfied with everything. Dan is the best!Services: Painting, Body & TrimServices: Painting, Body & Trim
Kristie Saad
3 months ago
Great thorough work! Amy and Kathy were so nice and helpful!
Joseph DeMercede
2 months ago
Great shop, doing super work, and having wonderful folks!
Brittany Blaschak
6 months ago
The shop recently fixed my front and back end from an accident and my car looks brand new. This is the only body shop I have continuously gone to (Naperville River rd).
Cliff Englishharden
3 years ago
The service is top notch. I came to get a bumper reattached on my wife s Toyota Sienna from driving over snow in February. Very friendly and helpful. They looked it over and told me it was fixable and worked on it the same day because they had space in their schedule. Also, they gave me touch up paint advice. Extremely happy they took care of this. I was just looking for an estimate and got much more. I m glad I found an honest place to go to.Service: Body & Trim
C J
3 months ago
Great service, very friendly and communicated expectations and updates well!