Bill Jacobs MINI Service & Parts Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patrick Klingberg
a month ago
This is my first Mini and my first service appointment with Bill Jacobs Mini. The process they have is outstanding. Mitch, my personal service concierge, was very nice. He explained the process, introduced me to one of the foreman in the service group, and kept me informed as to where my car was with the process.Since this was my first service the foreman showed me around the car, including the underneath. Very reassuring that they take such care.

  Aurora
4 weeks ago
Wonderful experience today at the Bill Jacobs MINI Service Center. I was contacted regarding a recall, and was aided greatly by Mitchell, a Service Advisor there. The process was easy and quick with his help. I've only had great experiences there, which I'm thankful for their great team. Will definitely look to Mitchell for further services in the future regarding my MINI.

  Patrick Wilson
a month ago
Our experience with Jed Kuefler was superb. Jed is patient, knowledgeable, relaxed and fun. We asked a lot of questions, asked for several financing quotes and never felt a molecule of uncomfortableness, if that s a word. We highly recommend Jed Kuefler at Bill Jacobs Mini. We love our Melting Silver Clubman!

  Jim Valek
a month ago
Quick and reliable service. They found a significant issue with a broken engine mount that was thin repaired under warranty. my local Mechanic missed that completely. Mitch is very helpful and make sure that everything is done correctly and on time.

  A T
2 months ago
Employees are nice, friendly, and knowledgeable. Anytime I have ever went in I have felt comfortable. Mitch is nice, understanding and a joy to chat with. I never feel pressured for services. Being able to request a loaner is a time saver.

  Armil Biag
5 months ago
We have been bringing our Countryman here since 2021 and Mitch has been the only person we've worked with. Mitch is top notch! He is attentive and punctual. He is honest and truthful with the recommended services. He is not pushy, but does shares his concerns regarding when needed. We will continue to service our Countryman here whenever we need it.Also, Mitch noticed that we have a sticker showing our support for our son who is enlisted with the Army Airborne and he included a discount to show their support for our troops, too.

  Morgan Lucas
2 months ago
As always I receive the most superb service at Bill Jacob's mini. I have never experienced such flawless concierge service elsewhere. Mitch is fantastic ...very professional and highly attentive to detail as is Steve and the other crew.

  Lauren Lengemann
4 months ago
I always receive great customer service from the Mini Dealership. Mitchell Shefveland helped me today and was great! I highly recommended this dealership. I will always use Bill Jacobs for services for my Mini Cooper!

  Chris Reynolds
2 months ago
Hello and Greetings... I wanted to give a shout out to Mitch and all the Service Techs at Bill Jacobs for taking care of me and my 2012 Mini Cooper S Convertible. I just bought her and needed to know all the details to getting her back to 100% as possible. I drove 1.45 hours to Naperville / Bill Jacobs to have the piece of mind that my Mini will be taken care of with all the TLC a Mini deserves... My Mini deserves and gets only the best!!!

  Jill Deiss
3 months ago
Always a great experience working with Mitch Shefveland at Bill Jacobs Mini. Not being from the area my vehicle was serviced in, he always went above and beyond to make sure I was taken care of and in a timely manner. Communication, top notch!!!

  JOHN HALL
5 months ago
In the past i have not had good experience at auto dealerships. This has changed with my association with Bill Jacobs Mini. During my recent contact with Mitch Shefveland (service advisor) and Jim Jacobson (delivery driver) they took the time to answer all my questions and patiently explained the answers i needed to know. As a result of the communications with them i feel Bill Jacobs Mini has my interests in mind .Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Auto battery maintenance, Auto tire replacement, Vehicle safety inspection, Wiper blade installation

  Christine Feary
4 months ago
Bill Jacobs takes such good care of their customers! From the time you arrive to when the work is complete they keep you informed and appraised as to how the job is coming along and the cost estimate was spot on. They completed the work as promised with their estimate of how long the work would take and I left feeling like they appreciated my business. Mitchell Shefveland checked me in and it couldn't have gone smoother. I will be back!Services: General repairs & maintenance, Brakes

  Dianne Valeriano
6 months ago
Mitch my advisor and all the technical team were awesome. Mitch will always recommend me services that needed to be done on my car but will prioritize and give me options on what should be done essentially. He was also able to squeezed me in for todays schedule on the last minute which I really appreciate..I will only bring my mini for services here.Service: Brakes

  Samantha Rudolph
8 months ago
Mitch Shefveland is sincerely the best! Every time I need to schedule maintenance on my MINI he assists me with my appointment, down to the little details! Mitch has proven again and again that he can work with my challenging schedule. While patiently helping me book appointments and delivery, he never fails to communicate throughout- despite my limited availability! Before appointment day, and throughout the visit, he checks-in with me regularly, and as promised, so I know what to expect and what is going on. I feel so grateful to work with Mitch at Bill Jacobs- I know he is my trusted go-to for, and critical piece in, maintaining my beloved MINI! Thank you Mitch!

  John Gannon
a month ago
While Mitch was always easy to deal with I have to update my review. The service dept. told me that I would need front brakes soon about 8 months back. I recently put new tires on my car and took it to another mechanic for an alignment. I asked him to look at the brakes and was told they still have 40-50% left. If you use Bill Jacobs for service I would question any recommendation for service they give you.

  Jed Kuefler
2 months ago
Mitch was amazing! Found a nail in my tire and he was able to get my car in right away and get it covered under my wheel and tire warranty. Thanks Mitch!

  Konnor Dyer
6 months ago
Took my car here to get it serviced. They made the whole process nice and easy, the service advisor there Mitch helped a lot. I was greeted by a guy from sales named Elgan who was also great.Services: General repairs & maintenance, Engine repair, Brakes, Oil changeServices: General repairs & maintenance, Engine repair, Brakes, Oil change

  ahmad
10 months ago
Mitch at Naperville Mini Dealer provides exemplary service, consistently going above and beyond. His genuine attentiveness to customer concerns, along with his insightful feedback, set him apart in the industry. His unwavering dedication ensures every visit is a delight. Thank you, Mitch, for your professionalism and kindness; your stellar service truly shines. I look forward to future visits.Rating: 5/5 Stars

  Benjamin Counts
4 months ago
Mitch Shefveland is what college kids would refer to as the goat which is a good thing (I have no idea what goat stands for). Mitch give this place a friendly vibe and keeps me up to date with my cars needs and is a great conversationalist.Mitch also keeps me up to date when my car is in the shop.Services: General repairs & maintenance, Engine repair, Vehicle Inspection, Wheel alignment, Brakes, Auto maintenance, Battery, Oil change

  Mayra Johnson
10 months ago
Such great customer service!When I pulled in, someone was quick to welcome me and direct me where to drive up, and then sit. Also, coffee and snacks were ready!Mitch was the staff member assigned to me and he was very helpful in everything; understanding the process, explaining paperwork and being patient while the mechanic explained what they would be working on.Thank you for making my morning drop off super easy and quick so I could get to work!Service: Oil change

  Joanne S
4 months ago
Rec d great service here. Car was towed in I was handled w care and competence. Mitch offered me a loaner w/o me asking for it

  Karen Milks
7 months ago
I had always received excellent customer service, Mitch and every one in your team. All the staff are cordial and have a smile. I noticed there seems to be a team atmosphere. I assumed you company treats the employees right, I hope so. Of note, you can improve your paper printing habits by reducing de amount of paper to print or go paperless.Services: Vehicle Inspection, Oil change

  Richard Stringham
4 months ago
Very good service at Bill Jacobs Mini as always. Mitch Shefveland was very polite, friendly, explained things very well, and answered my questions.

  M V
7 months ago
We have been using Bill Jacob's Mini to service our Minis for a decade. They always do a good job taking care of the car and Mitch Shefveland always explains what services are recommended and the pricing upfront. Highly recommend this dealershipServices: Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Transmission repair, Brakes, Auto maintenance, Oil changeServices: Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Transmission repair, Brakes, Auto maintenance, Oil change

  Parker Nelson
a year ago
Went in early with a pretty hectic day ahead, and I was greeted by a kind young man who was wonderfully calm as I drove in. He said he d grab an advisor for me to talk to me about what I should do. When I told my advisor, Mitch, that this car was my girlfriend s dad s car, he was especially helpful in communicating to me what my options were, and if I d like him to go through my girlfriend s dad instead. He was super helpful with the whole process spoke with clarity and professionalism, but not too much so that we couldn t connect from client to advisor. Great experience overall!Services: Brakes, Oil change

  Betsy Smith
6 months ago
Many thanks to Steven Erazo for being so kind and explaining everything so clearly. I truly felt that he was doing everything to support me and he asked me great questions and gave superior service. Bill Jacobs is lucky to have him on their staff.Services: Wheel alignment, Oil changeServices: Wheel alignment, Oil change

  Kat Likes Cats
a month ago
Great dealership! Super knowledgeable and helpful. Mitch is the man and always helps me out when I visit!

  Joanne Hickman
8 months ago
We had an amazing experience at Bill Jacobs MINI! Our experience wasextra special due to our working with Jennifer Zaragoza. Jennifer is professional, knowledgeable and was such a delight to work with! We recommend Jennifer as an outstanding Mini Motoring Advisor to meet all client needs!!

  John Marconnet
6 months ago
The service to my Mini was performed quickly by a knowledgeable mechanic and my service manager, Mitch, coordinated the drop-off, pickup, important service items and the use of a loaner vehicle in an efficient, professional manner.

  Andrew Panegasser
4 months ago
Mitch in service did an exceptional job from checking us in, updating us and getting us taken care of! Great job!!