Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eric Ponx
a month ago
Went to the store for a new battery. On 3/10/24 The staff was really friendly and installed the new battery without question. Also tested alternator as a piece of mind. I will definitely continue shopping at this location as I am never disappointed with the knowledge, service, and kindness

  Eric Ponx
6 months ago
Recently had my gas line cut. Frankie helped me solve my problem. Unfortunately, the part I needed wasn't available, and instead of just pointing me to the door, he took the time to dig deeper and find a solution. The solution worked perfectly. also allowing me to borrow tools to remove and fix the problem while still in the parking lot. I am forever grateful that Frankie took the time and made my terrible morning a very less stressful one. Thank you.

 
a month ago
The best customer service experience i ve I ve ever had at an auto parts store. Will be returning to this location..Payton s customer service was really helpful and actually offered a very helpful solution to defog my headlights, and it actually worked well! Im now an elite member at this store and it s now my go-to-parts store.

 
3 months ago
First time I felt so unpleasant in the American store. I came here to buy a new battery and brought the old one. My English is not very good, but I'm sure it was enough for communication.Staff was disrespectful and unfriendly. I felt very uncomfortable here and will never come back.Plus, I've read on the website that I should receive a gift card for the old battery, but nobody even talked with me about it.

  Duston Detrick
4 months ago
I was having issues with my head light. I asked a gentleman which one fit my car and bought the bulb. After getting home, I realized it wasnt the right bulb. When I went back the manager refused to take it back as it was opened. She kept saying it fit the car, even though I know it didn t. It s obvious they have performance metrics attached to returns. Plenty of other parts stores that pick the customer first.

  Ben Friederich
2 weeks ago
Saul is THE MAN. Very attentive, detail oriented, knowledgeable & caring. Offered ideas, help with install; good guy.

  jamie Garcia
10 months ago
This location is amazing! Huge shout out to Frank who went above and beyond to help us out. Our van wouldn t start, or hold a charge and we were just a mile away from the shop. He came to our house to jump our van so that he could test it to see what the issue was. We drove it to the shop after he jumped it for further testing. It was the alternator. He helped us research the best pricing options for our repairs and charged the battery enough so we could get it safely to our mechanic. This kind of service is hard to find and was refreshing. I highly recommend this location. Tell Frank Hi if you see him!

  Kat's messed up life
5 months ago
Jason and Dawn are absolutely amazing and incredible with there service, they helped me out with my battery. Definitely go here for service.

  W M
a month ago
SOON AS I WENT INTO THE AISLE THE EMPLOYEE OR MANAGER STOP WHAT SHE WAS DOING AND CAME TO WHERE I WAS AND STARTED TO WATCH ME LIKE WOW I COME INTO YOUR BUSINESS TO SPEND MONEY AND I FEEL VERY UNCOMFORTABLE AND TARGETED I WILL NOT SPEND MONEY OR RECOMMEND THIS PLACE ANYBODY I KNOW

  Brittne McDonald
6 months ago
This is a 1 stop shop! Dawn, the lady that helped me, made sure my every need was met. They had everything I needed in stock. What she didn t have, she ordered and had it at the store that same day! Thanks Dawn!

  XxCharles W OtterboxxX
a year ago
Excellent customer service !! Very polite and very helpful staff, i walked in looking for a vacuum hose and while they didn't have any Payton not only gave me a location that was very close that had them in stock but also checked the back and had found some scrap hose that I could use. I had forgot all about my oil change and my light bulbs having to be replaced and even though Payton went out of his way go help me with the hose, he went above and beyond to help me find the right oil and oil filter for my car. Definitely more than satisfied with my visit and purchases today, I appreciate the help and will be a returning customer along with referring friends and family to this location.

  Kathleen Badon
11 months ago
Frankie was super helpful in getting my battery replaced and getting me on my way. My car didn't start initially and he checked a few more things and helped me get it started so I could get to my mechanic. He definitely went above and beyond! Thanks Frankie!

  Mark
8 months ago
Frankie V was so helpful. He picked out the correct windshield wipers and even installed them for me free of charge. Above & beyond service.

  Nirav Thakkar
a year ago
I went into Advanced Auto on Rt 59 to trade in my faulty battery that I just purchased there a few months ago. I left the car running because I just got a jump start from a roadside service 30 minutes prior. I went in and the lady behind the counter said to turn the car off because they need to test out the battery. I asked her what would happen if it didn t start again. She said we ll just give you another jump. She said that she couldn t test the battery because the terminals were a bit rusted. The car would not start after the test attempt. I was then told that their jumper kit was not working/charged. I asked the lady that if I bought a new battery, can you just install it? Her exact quote was.. Oh I m not going back out there in that cold. I can give you my cart and tools to do it yourself if you d like. Another employee named Reece heard the whole conversation of what happened to me and offered to change the battery if I buy a new one which I did do. Reece was very accommodating. He grabbed the cart, went outside and got it done in less than 10 minutes. Today was the coldest day of the year and he replaced my battery with a positive attitude and was very calm and cool with the situation. Outside while changing the battery he said This is Chicago. This is what we do. He turned my negative into an absolute positive 5 star experience. Reece thank you for helping me out on this frigid day and performing excellent quality customer service!! Hope you re a manager one day!!

  Duy Tran
a year ago
I was in need of a car battery (or so I thought at the time), and the team was very helpful to confirming which battery I needed for my car. As I was being checked out, I was ordering an Uber back home, but Rich was so kind as to offer me a ride back. I have never had that experience before and thought it was one of the greatest customer service experiences ever.

  ZACH DEMPSEY (W9CLR)
a year ago
Excellent service and products! Payton was a huge help getting us a new battery in our car this weekend. Very knowledgeable and quick to get it installed for us. Super helpful and answered all our questions. The staff at advanced auto parts seriously saved the day and we can't thank them enough! We will definitely recommend them and be returning for all our automotive needs!

  Bill McEleney
9 months ago
I ve always had a good experience at the Advance Auto Parts location in south Naperville. The staff has always been helpful. Frankie demonstrated how to use a product in order to fix a punctured tire. Problem solved!

  Andre Bridges
8 months ago
Came in to pick up some coolant and oil Frankie V got my order together quickly, nicest advance store I ve ever been too DEFINITELY RECOMMENDED TO ANYONE TO SHOP HERE ONLY

  John Strzelczyk
a year ago
Reese was extremely helpful with my new battery replacement. He had it done in less than 15 minutes. Highly recommend this location

  R. H.
a year ago
Outstanding Service. My work truck blew a fuse about a quarter mile from this location during rush hour. The police were behind me and said I had 10 minutes to fix it or they would call for a tow. I called the store and spoke with Payton the manager. Within 5 minutes Tyler was at my truck with the fuse! I was up and running again. They allowed me to follow them back to the store and pay for the fuse at that time! That is above and beyond in my book! Thank you to both Payton and Tyler! I highly recommend!

  Abigail Carlin
2 years ago
Jackie is INCREDIBLE!!! She helped me with a battery that was installed incorrectly by a mechanic, and she was great about explaining what had happened, what she was doing, and answering my questions (as I don t know much about cars).I really couldn t speak more highly of my experience there, and I ll definitely be recommending this location to our friends and family in the area!

  Stephanie Lorraine
a year ago
If you need car parts in a timely manner, this is the place to go. The staff is friendly and extremely helpful! I had a same-day delivery, for a part in preparation for a road trip and Dawn made sure it was there on time! Thank you again!

  Richard Wallace
3 years ago
I want to thank Jacob for assisting me when I had my flat front tire. It was a cold night and he jumped into action to assist me as I was searching for an air pump for hours. I really appreciate the level of customer service he brought in assisting me. Would highly recommend purchasing goods and services from this location.

  Danny Marcano (ShockyZulu)
2 years ago
I went to this location on July 16th, 2021. The employees at this location are the overall best I've encountered at any auto parts store to date. They were both so helpful and friendly. It really made my day! I went there a bit frustrated because a kit I couldn't get a kit purchased on amazon to replace my windshield washer nozzles and hoses to work correctly, Between the two employees they help search their inventory in the front, back, and in their system, and were able to help me get the parts replaced with what they had in stock. I can finally use my windshield washer fluid again. I usually feel like I get better deals online and search various websites to get the best deal. But it's nice to be able to try parts in the parking lot knowing that if it doesn't work, you can just bring it right back inside. Many thanks to the employees at this store! Keep up the good work!

  Jannell Colton
7 years ago
I needed a new battery. They changed my old battery out in the dark (and it was cold) gave me back a refund for the old core and sent me on my way. I have a 2 year replacement on the battery!

  Jose montes
9 years ago
The guys here are always SUPER helpful!!! They've changed my battery, helped me figure out my heater problem was simply due to low coolant, and have been able to tell me why my service engine light was on. Time and time again, they've been life savers and have been able to get me some of the best deals around! I'm so happy they are like my neighbors!

  Christian Wietholt
6 years ago
The staff is typically friendly and very helpful. The store feature a big variety of do it yourself car items from batteries to motor oil, brake parts and cleaning supplies. I never had an issue at any of their stores. They have numerous locations in the area and I was able to pick up a battery at one location and returned the old one at a different one and received the refund without issues.

  Nicholas Blatti
4 years ago
Extremely helpful employee named Noel answered all of my questions clearly and with honesty. He even came running out of the store when he discovered the power steering fluid I bought wouldn t work for my car. Prices were also very reasonable. I will not be going anywhere else for my auto care needs.

  G. Mark Stewart
4 years ago
This place is pretty well-stocked and, like other chains, backed up with a web presence and quick part ordering. But the best part is that the folks who work here know their stuff. For a DIY guy who needs to fix a wide variety of things, it's very important to have suppliers you can trust. And this one is very convenient for me. Tool lending is a blessing.

  Bradley Burch
a year ago
Dawn was a huge life saver. Currently 8 months pregnant and did not know how to install license plate. She went out her way in the cold to install them for me! This woman is God sent! Def will be returning back to this location for car parts!