O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dee D
a month ago
First time customer at this store and was impressed. I needed a new battery and the gentleman hooked me up in a matter of minutes. I just stood at the counter and they did all the work. They were so polite. I will be happy to return and give them my business in the future.

  Gina Roach
7 months ago
Posting for my uncle William Taylor: Yesterday, 9-20-2023 had problems with truck. He went to the Murphysboro, IL location and employee Mike went above and beyond in getting a battery changed out, and then changing out alternator. This man should be recognized for all his hard work and great customer service.. Mike, thank you for all you do. Keep up the good work.

  Benny Garner
4 days ago
Great frindly service and great parts selection !!

  Marjorie Blessing
9 months ago
They were very helpful. But I did make a request: a place to sit down in while waiting for assistance - for someone like me who has breathing problems. I hope they give this careful consideration.

  Pat Allen
11 months ago
Me and another gentleman was waiting to check out because an employee was helping a customer. In the meantime while waiting another lady walks in, and an employee from the back jumps directly up and helps her out and waits on her directly.I left the trailer plug extension on there island and left,so did the other guy. I would say they were going to use the excuse as possibly being a online order, but I bought it online from that store and had to wait in line to get it. I will never go back to none of the O'Reilly's.

  Ashley Ellis
a year ago
Michael was exceptional! My car blew a spark plug and I was crying and this amazing gentleman helped me! Thank you so much Michael!! God bless you and your family

  Matt Marjanovich
a year ago
Blake was very professional. This is the place me and my family trust for auto parts. They stand behind their products too! I highly reccomend them.

  Gary Ehlers
7 months ago
Great friendly knowledgeable customer service. Mike was very helpful.

  Kerryj Never stupid Snoddy
11 months ago
Ordered parts for my daughter's car even sent it to another store location and they were there on time great job

  Tanya Stamp
2 years ago
The only reason I gave it a one star is so I could leave this comment. Had to place two different orders to get what I ordered the first time, the new women Cheyenne who took my order didn t know what she was doing had to go to the store to show her what to order. Then when it came in I didn t receive a call to let me know they were there so I call three days later to check on them and guess what that B**** sent them back.

  Chris S
2 years ago
I tried to purchase items, but the staff was in the back and paying no attention to the sales floor. I tried to get their attention, but they were talking to loudly amongst themselves. I left and left what I was trying to purchase by the door. Places like this just need to go out of business. This was Thursday morning if management would like to investigate

  Amy Frailey
6 years ago
Everyone we encountered was helpful and polite. Austin replaced my battery in the parking lot, it was a pain to get out but he did not complain once and did an excellent job. Highly recommend

  Michael Bergman
2 years ago
Michael in customer service was super helpful! Went above and beyond in getting my vehicle back on the road. Great service and will definitely shop in the Murphysboro location again.

  Rick Crossley
5 years ago
Went in for new wiper blades and headlights. The gentleman behind the counter was gracious and eager to help me not only pick the exact parts I needed, but also helped to switch out my wiper blades. I will always shop here for my auto needs!

  Chad Lambert
a year ago
I dropped some money out of my pocket. Wanna say thanks for calling me back the person who called. Honest

  Tony Bittle
3 years ago
Would be 5 stars, if it wasn't for the guy at the register who assisted me, without a mask. It's bad enough dealing with fellow shoppers in stores, without masks... shouldn't have to worry about staff too...

  popsie morphis
5 years ago
these fellrs here help us out in a major way. we are from missouri, broke down got towed to them and those guys there where so very kind an helpful to us thank the good lord above. the prices where very reasonable the store an bathrooms was nice an clean id recommend any one to shop there thank you so much mr.austin!

  Suzanne Ellison
4 years ago
2/26/20 at about 4:20 pm. I have gone to numerous O Reilly s Auto Parts Stores and have never had such poor service. My fan blower had just gone out on my 94 GMC and I pulled into the store in Murphysboro to ask them to check my fuse(s), stating that I could not see which one it was or if it were good or bad. There were three people behind the counter and they all just avoided looking at me, each one saying, I don t know nothin bout electronics. You need to take it to a shop. At the O Reilly s in Anna, ALL of their employees come out to your vehicle, offer to take a look, try something, make an educated guess. The Unknowledgeable one is supposed to be the customer, right? So I will try the store in Anna next. But if I ever need a second job to pick up extra money, since I know nothing about electronics, I will apply at the O Reilly s in Murphysboro.

  Shane Zeboski
3 years ago
Very good customer service, just didn't have what i needed. Had to go online to order and ship to myself. Not the stores fault though.

  Kelly Robertson (Ellymay)
2 years ago
Good place to get parts make sure you have all the serial numbers or part numbers you need so it makes it easier on the attendant it seems like they know their stuff and they're no dummies

  Mary Jane
3 years ago
They generally have what I need or can obtain it fairly quickly. The staff is informative and friendly but the lines move slower than most.

  Jeff Loving
a year ago
Wasn't happy with the help received their equipment was not working or the person didn't know what they were doing

  Dana Troutman
3 years ago
The gentleman with the handkerchief mask was very helpful in finding what I needed. He also helped me find the best prices for what I needed.

  shawn voges
a year ago
always helpful and there loan a tool has saved me more times than I can count

  S.littleone,littleindian Taylor
5 years ago
The people that worked at oReilly was very helpful informative and willing to help I have been places were workers didnt but oReilly did thank you Austin and the beautiful lady that helped me

  Rebecca Ford
2 years ago
Very happy with them even though I did go for returning items.

  Naarah Newell
3 years ago
Great prices and even better service. Just ask for Adam he is the best!!!

  Christian Pelissier
5 years ago
I would say a good store for parts. Been given multiple wrong parts and have been sold wrong fluid as I asked for help not knowing anything as much as i do now.

  Phillip Yates
5 years ago
The price of auto parts are good but some of the women that work there need to go back to school

  Jim&Tammy
3 years ago
They didn't have what I needed but was helpful in steering me in the right direction as to where to find it.. Friendly staff