Britton's Wrecker Service Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Catherine Larson
2 years ago
Wonderful company with excellent, friendly, prompt service. Very reasonable charges for our RV blown tire.We were able to boondock in their parking area overnight while waiting until a Toyo tire was delivered the next day! Service: Tire changeService: Tire change

  Terry Atchison
2 months ago
Great service. The crew took care of my towing and handled the insurance claim so that I never had to deal with it. I recommend these folks for any towing, personal, or insurance claims. Thanks to you all ..Semper Fi

  Lauren
3 months ago
Had a flat on the interstate and needed help, these guys were super nice and had us fixed up so fast. Very nice and happy to help, thank you :)

  Paul C
3 months ago
Was very prompt and did a great job with a good attitude and pulled my pickup out of the mud excellent job and service highly recommended.

  Jay Barczak
4 months ago
They were very great and saved you money and alsome folks if drivers read this class act A+to get work done

  Antonio Neal
2 years ago
My car got impounded last night which my friend was driving and today I personally had to go get it out they were very nice and handle everything great. Price wasn't bad at all. They took good care of my vehicle. Everyone was respectful and courteous. I recommend you all to do business with them. I forgot her name but the lady behind the desk, I was telling her about my situation with my sister and she offered to pray for us and she gave me high praise for what I was doingService: Special vehicle towing

  Rick Schrunk
3 months ago
Super friendly, knowledgeable staff. They will get you back up and going down the road!

  Bro J
2 years ago
Very friendly staff. The tow truck driver was very respectful and caring. Even though I was in a bad situation he made sure I got it safely to a hotel and took care of my vehicle. I hope I never come to Illinois again but to meet nice people are always a blessing. I ll give him a five star in customer service

  Chris Futris
a month ago
Got me in and out on a tire replacement good honest fair people

  Lauren Schmitz
a year ago
Used him for fuel delivery he was quick and so nice! Was able to find us in under the quoted time and charged exactly what he told us on the phone. Would recommend to everyoneService: Fuel deliveryService: Fuel delivery

  Susan Browne
2 years ago
Josh from Briton s Wrecker was terrific! He went way above and beyond what was expected. First he towed us 45 miles. He had to take our car to two different places to get the services we needed. It was evening and he didn t leave us stranded at the first place that wasn t willing to do the required work. He stayed with us until he was sure that the required work was done. He even stated that he could take us to a hotel if the work could not be completed that evening. First class service! Thanks, Josh! You are the best!Service: Car towing

  BRT Services Tickets
11 months ago
Called ahead to see if they could help with a blinker out - driver pulled in and they helped him promptly fixing said blinker. No charge! Class act - very helpful.Service: Brake service & repairService: Brake service & repair

  kathy reno
2 years ago
Our class A RV broke down while we were traveling. A part wasn t available until Monday so they let us camp in their parking lot until Monday. Made sure we had what we needed and then repaired it quickly Monday morning. All were very pleasant and accommodating.Service: Brake service & repairService: Brake service & repair

  Anthony Frison
2 years ago
Wonderful service with an emphasis on all around safety. I recently had a flat tire in a rental and was in a dangerous area (2way i57 construction) with extreme heat. I had my 2 small dogs with me and he made sure the car was loaded safe from traffic and made sure my pets were ok. He dropped me at a local hotel and assisted unloading my rental and ensured a replacement was available before leaving. Great experience after a bad day!Service: Car towing

  Kevin Larrison
7 months ago
It was ok I had loaned my vehicle to someone and it was impounded and he charged 300 I thought it was a little high and he was not friendly at all

  Michelle Speck
4 years ago
Larry was wonderful to my daughter! Thank you so very much! She was traveling from Indy to Texas and broke down. He was so caring and helpful. Being her mom 2 hours away, he helped put me at ease that there was someone there to help her that had kids and knew my fears! I'm very grateful for his help. He made sure she got back on the road safely.

  Michelle
4 years ago
Larry went ABOVE and beyond, along with the owner, to get us taking care of. They made some apparently potential nasty issues (with AAA) very transparent to us, as the consumer and gave us A+ treatment. We had a 187 mile tow and it couldn't have been more enjoyable!!! Hats off to Britton's Wrecker Service for the BEST tow service I have every received!! Larry was top notch!!!

  Louis VanElsacker
3 years ago
Outstanding service and honesty. At the end if the day just remember the guys are just doing their job. Very courteous prolly never have a better experience with the same circumstances.100mph in a 70mph can't complain for the price and care taken of personal property while in there custody thanks again guys stay safe.

  Marsha Sparks
3 years ago
Larry kept me well informed regarding how soon he would arrive. He came to help me with what I thought was a battery issue. My battery was fine, bur he patiently helped me figure out the minor problem. Thank you , Britton's and Larry, for you timely, helpful service!!

  Christina Dunn
9 months ago
Excellent service! We were broke down and got a service truck out to us. Fixed us up and back on the road!

  Christopher Williams
a year ago
Loved it the fellows were awesome in helping me with the process of recovering my co-workers . I paid the fine with my Chase debit card back in 2019

  Barbie1966 Johnson
3 years ago
Thank you so much Dylan! Had a trailer tire shredding called he came out within 45 min he was done. Now I can make my load n time.Thank you again for being professional and courteous you don t find too many people like that.

  Kelly Jones
4 years ago
Headed home from picking up my daughter from daycare and must have ran over something because I got an alert that my tire pressure was at 2 on my front driver side tire! I coasted to Walmart but their auto department was closed. I called roadside assistance with Geico and they connected me with Larry from the Vienna yard at Britton s roadside service. He was reassuring, got here timely, was super friendly and changed my tire in no time flat. Definitely recommend and am super satisfied!

  sandra castro
4 years ago
Had a tire totally unrepaireable in Cairo, Illinois near 8pm on a Saturday. I was broke down on side of road. My insurance company told me Brittons would be arriving in 45 to 90 minutes. Less than 15 minutes later Josh the tow truck driver called and was there in like 2 minutes. He was very professional and towed my vehicle all the way to Marion,Illinois. He kept us in a good mood, had a great personality, knew exactly what he was doing and offered assistance for us to find a place with tires. I would highly recommend them and Josh to anyone. Thank you for coming to our rescue.

  Kenneth Parker
11 months ago
Truly great people. Very professional and very helpful. Highly recommend if you need a heavy tow.

  Ingrid J P�rez
2 years ago
This place doesn't deserve a single star. My boyfriend had an accident passing through this state the truth is that we were left with a very bad impression. how bad attention of this place and rudeness. since we made several calls so that they did not move the car. Unfortunately this makes me not like this state.

  Matthew McCauley
3 years ago
The tow-truck driver Larry, was on time and I got service just 30 minutes after request. Larry was very respectable and helpful, has all good intentions. 10/10 recommend Brittons Wrecker Service.-Matt McCauleyService: Car towing

  Joshua Kakar
5 years ago
A lot of tow companies are notorious for ripping you off when you're in a bind. It's kind of in their nature because a tow truck is typically one of those last resort type of things. Make sure you get a price up front, otherwise once they realize your situation, they will absolutely hammer you with the bill.I've dealt with many tow companies over the years, this is by far the worst when it comes to price gouging once they're done.To add insult to injury, the driver was an absolute jerk to our family. If you're charging 5 star prices, at least provide some damn service.

  Maples Transport
6 years ago
I was given a rate of $1050 to rework a load on our trailer prior to starting the work. This included 3 hours of a skid loader at $250/hr + $100/hr labor for 3 hours by Jim. I agreed to these rates. The job took 6 hours ($600), and used the loader for 4 hours ($1000). Charges SHOULD HAVE been $1600. The charges were $2800. We spoke with the owner who refused to honor the rate Jim told us, and said the charges will not be changed. They would not release our load until it was paid with a credit card. Threated to have our driver arrested for theft of services if he didn't drop the trailer and let them lock it up. Repeatedly hung up on us, became irate, and wouldn't answer our calls any longer.*Note: We were trying to pay them, at the agreed upon rate, and they were not honoring it* We decided to pay it and work out the billing later. Then we were told we could not pay with a credit card until morning. We have no other method of payment. My driver sat there all night. In the morning, I called to pay so my driver could leave. I was told the bill is $2900 plus a 5% credit card fee. We were never told of a credit card fee, and the extra $100 was explained as "additional labor to collect payment." Again we were not told about these. I tried reasoning with Bill (the owner's uncle), and I was yelled at, called names, and hung up on. He would not adjust the bill. $3045 total. The bill increased twice without our knowledge or consent. If the job was correctly quoted, we would have never agreed to the work as it would not have been cost effective. We would have driven the 4 hours ourselves and fixed the load. The owner said if Jim miscommunicated the rate, the is was just a miscommunication, and he still would not adjust it. This business was completely unprofessional and took things way too far. All we wanted to do was pay the rate we agreed to and get our driver back on the road.

  Ryan Dalisky
3 years ago
Dylan was on time, professional, and courteous. He made sure to load our vehicle without damaging anything. Give that guy a raise! Will definitely use again if needed.Service: Special vehicle towingService: Special vehicle towing