Mike Murphy Ford Inc Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Linda Villasenor (Wolfgirl)
2 weeks ago
They was very nice and helpful wend your wainting they ask if you like soda coffee our water I will come back to them when I ever need my vehicle done again

  jeremy honsman
4 months ago
Purchased a used explorer, Brett and Chris went above and beyond not only with the trade In Process but the after service . No buyers remorse and in very happy with our new to us ride!

  John Schultz
5 months ago
Great experience with Mike Murphy Ford! I ordered a new Maverick last year in September and just took possession of it last week. A completely unhassled experience from start to finish. I was reluctant about getting charged with add-ons I didn t want or need and my salesman, Nathan Noyes was up front about everything including my price out the door for my new Maverick. The entire staff was friendly and courteous and answered all of my questions and met all of my needs in my new vehicle purchase. I highly recommend Mike Murphy Ford for your next new vehicle buying experience! Give Nathan Noyes a call! Tell him I sent ya!

  Bonnie Burmood
4 months ago
Richie our salesman and Levi the finance man were great. It took me awhile to decide what I wanted. Finally found what I wanted.

  Mandi Chester
5 months ago
Everyone at Mike Murphy has been truly amazing. Ritchie our sales representative went above and beyond to make sure we would be happy with our purchase. He listened and was extremely helpful. The service team has been wonderful as well. Shortly after purchase they took care of an oil change for us. I have had a few questions about the explorer and every time they have been so understanding and very polite as they help me to find the answers. We have purchased our last two vehicles with Mike Murphy and we will continue to do so. My love for Ford started with you. Thank you.

  Grustin Jeen
3 weeks ago
Update on previous review, truck still shifts hard shudders in lower gears intermittently. Also found a bad tire after being told twice the tires were balanced. When coming in was told to drive the truck the way it is for 1000 miles? I drive the truck everyday, and can attest to the fact that it shouldn t shudder or lunge. Was told they would order a tire, but again nothing until 1000 miles. This is just a review to let anyone looking to purchase a vehicle here know the experience I ve had if you get a vehicle with problems. Being told to drive a vehicle with transmission issue for a thousand miles is certainly a new one for me. Truck lunges on downshift shudders on both up and downshifts in low gears. The tire that is bad is the only tire they didn t replace when according to the service manager. Wondering why you wouldn t just replace all 4 and only do 3. The previous reply from mike muprhey on my review stated reach out to Brett, I tried that got his voicemail and no call back. I will update as this progresses. Plan on having the truck looked over at another dealership to find out what s actually going on. And get a second opinion., update multiple calls now with no response, truck still shuddering in low gears delayed shifts. Transmission never operates smoothly unless in the highway. Little help from mike Murphy, is scheduled to be looked at over the weekand will update with different dealerships findings. As mike Murphy has given it the pass on normal operation.

  Steve Barch
2 months ago
did not do the work that they found. Car was in an accident and they only fixed one thing and then when I took it back in and said it was still making a noise they said it was probably from the accident. then they said that they could not determine if it was so it was not covered. after getting the vehicle back and taking it to another mechanic they messed up the boot on the front driverside. i called the dealer to ask what happened with it and they said that they did not touch that. but in order to do the work that they said that they did they would have had too.I like mike murpheys for buying a car but not the service department.

  Lindsee Collins
5 months ago
Making the appointment, dropping off and picking up were pleasant and easy. Unfortunately, one of the issues i brought it in for was not fixed although the person who checked me out said it was. I noticed before leaving but didn't have time to stay and wait for someone to look at it that day and was not offered to bring it back.

  Michael
4 months ago
First time I took my truck to Mike Murphy they kept it for 4 days and NEVER, let us know what was going on. They find out the problem. So they give me my truck back and it was not fixed, so we called Mitch the service manager and he told us everything was included in the $1,000.00 +$50.00 for the transmission filter. So it was supposed to take 3 hours to empty the transmission fluid and drop pan and replace a computer chip that would all take 3 hours and 1 more hour to see what the levels were after it sat for a bit. We dropped it off on Thanksgiving day around 1:00pm well they said 3-4 hours I called at 12: 04pm to see the status of the truck the so called sales operations specialist Jeremy , wasn't there and the lady took a message and he was to call when he got back 1pm came and went so I called and had to have him paged to find out what was going on, and he said that they were just putting in the transmission fluid in at 1:30pm and I couldn't understand why? Then we get the bill and it is $1119.56 ,so almost $100.00 over what we were told it would cost. The worst service I have ever had at a dealership, I won't return and I will direct others to go elsewhere!!! I have to say not $100.00 but $71.00 over charge.

  Joelie Edwards
a month ago
The most amazing service from amazing people. They went above and beyond in customer service for me....I will never forget their kindness and great service. They really care about their customers. I am a forever customer for life now

  Ronald Little
2 months ago
The most impressive is that you can talk to Mike Murphy face to face. Who is very often walking around the show room talking with customers and customers to be. Mike is a very friendly person! Ask yourself how many car dealers can you talk to the owner? I'm happy with all aspects of the dealership. Everyone in all departments are friendly and professional.

  Derrick Arcoren
2 months ago
I have no complaints. Great customer service. Great job on service to my vehicle. Keep up the awesome work.

  Gene Higgs
a month ago
I had a no hassle purchase and when there was a mechanical issue, they honored their word, fixed the issue and my vehicle is running and operating great.

  Drew Wallace
5 months ago
The entire process as a whole was good. Windshield had a small crack and they offered to replace for me. Nathan was a great salesman to work with. Happy with my purchase.

  Holly
2 months ago
We worked with Drew. He made the process seem really simple and we were very pleased with our experience!6 months later...never again!! Dropped down to 3 stars. stupid me for thinking the warranty covered oil changes... Wow

  Derek Wolfe
2 days ago
Thank you Kevin and Alicia for doing such an amazing job taking care of us again. We enjoy going to Mike Murphy Ford for all of our vehicle needs. We love our new Bronco Raptor and Once again we had an amazing experience with the team at Mike Murphy Ford. Out of all of the dealerships around, I would definitely recommend Mike Murphy. There isn't too many places anymore where the owner actually comes out and introduces himself and greets you like a human and doesn't treat you like another dollar sign. Thanks for everything you have done and we look forward in doing future business.....Also, when you stop by Mike Murphy for your next vehicle ask for Kevin Towle. He's the best sales guy that we have ever dealt with.

  Jacque Grant
2 months ago
Was able to get in the week after I called for an oil change, rotation, balance & alignment. Great work, speedy, and pick up was a breeze.

  John Purtscher
9 months ago
It took over 2 weeks to get this done. Work was good.Safety Recall Notice 21S42 / NHTSA Recall 21V712Compliance Recall Notice 21C22 / NHTSA Recall 21V711Services: Auto windshield repair, Auto sunroof glass replacementServices: Auto windshield repair, Auto sunroof glass replacement

  Lori Munson
6 months ago
I had my car in for The Works service visit. The staff was friendly and helpful!! I really appreciated that they were able to pick my car up and deliver it back to my workplace!! Definitely would recommend their service center!!

  Steve Morton
3 months ago
Always great service and employees always going the extra mile for the customer ,I wouldnt go anywhere else this dealership operates the way they all should

  Greg Metz
10 months ago
I really want to give them a better review because they're my local dealer, but I can't. I've had too many less than pleasant experiences, from a dipstick left unsecured after an oil change to virtually refusing to repair something I asked them to because they can't reproduce the problem, even though I've asked them to do it three times. Their service writers are nice enough people, and they're pleasant to do business with. But if you're looking for a dealer that goes the extra mile, it's not here.Services: General repairs & maintenance, Tire rotations, Auto tire replacement, Auto maintenance, Oil change

  Ted Quinn
6 months ago
Mike Murphy has an awesome team! Kudos to Anthony, Mitch and Bryan. And of of course Mike.I had to replace my car recently due to an accident. We looked around outside of Morton to find something comparable, and it was looking like we werent going to find anything close to what I wanted. The Murphy team came through, working with me to hold the vehicle I wanted and assisting me with any issues I was concerned with. This is the fourth vechicle I have purchased from Murphy Ford, and I'm extremely pleased with the level of service and commitment I have received. Thanks so much for all your help!

  D-D M-T
3 months ago
Had an issue requiring "regular battery" replacement on the 22 Escape Hybrid - also 1 recall completed.

  Troy Dunker
a month ago
Robyn and the folks at Mike Murphy always provide great service and top notch quality! Highly recommended

  Charles Dawn
4 months ago
Great dealership. See Fred great guy. He will not try to sell you something you don't need.

  Christopher Moore
8 months ago
I come in for my usual oil change and as always I am well taken care of. No hassles, and I never feel like I have to check the work. It's always a good experience here and I did not purchase the car here.

  David Anderson
3 months ago
Easy to deal with from drew the sales guy to Mitch the service managerDefinitely will be back to buy over and over

  Patty Bonczkowski
5 months ago
Was greeted every by someone every time I walked in. Drew was always present and very helpful helping me find the right car.

  michael rollings
11 months ago
I was satisfied with the service other than a couple problems. I came in for an oil change. There was a line of oil drippings on the engine cover that I think should have been wiped up. Then when I check the vehicle inspection form I see that the thickness of my rear brake pads have actually gotten thicker since my last oil change. On 01/19/23 my left rear brake lining was 3 mm thick. The right rear brake lining was 4 mm. Now on 04/05/23 both linings measured 5 mm. Obviously the tech didn t actually measure them. At this rate, I will never need to replace the rear pads if they keep increasing in thickness each time I bring the vehicle in for oil change.Service: Oil change

  Donald Chapman
8 months ago
Non exciting, pulled my vehicle into bay, service techtook over. Smooth and no complications. They were finished with in 30 to 45 minutes on oil change and many point inspection .