McLaughlin Motors Body Shop
4.7 (208)
4101 41st St, Moline, IL 61265
(309) 797-5654
mclaughlinsubaru.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Mikayla Foland
2 months ago
I always receive the best customer service here. They do such a great job on repairs and are happy to answer any questions regarding the insurance claim process as well. I love how they always clean my car inside and out as well!
Jennifer DiLorenzo
5 months ago
There are some many good things about this dealership. In the last month I have dealt with them several times. They purchased my fathers vehicle, at a more than fair price when he passed, and then helped with a warranty refund from a different dealership. (which they didn t have to do)Today dealing with repairs and a rental for my mom and stepfather, again the service was outstanding. I can t thank McLaughlin enough for their compassion and kindness. This is the best group of people, and I truly appreciate them. This is the perfect example of an amazing business and excellent employees. Thank you.
Rhonda Gunter
a month ago
My suv looks brand new again. Not only did they do the repairs in a quick manner. They also detailed it. Plus, the staff are really nice.
Kayla Berkson
5 months ago
Overall, little disappointed. Took a month and a half to repaint my car. The new paint chips can't be helped as hyundai had a horrible paint job from 2016-2018. The parts they did paint look great! (Hood, roof, left fender) But, lost my key and fob which pushed off me getting my car sooner, however they did pay and replace. Windshield got scratched, not huge, but just paid 350$ to get it replaced and not even a few weeks of me having and using my car and its scratched again, which it can't be buffed out i would have to replace the whole thing. Paint chips ALL inside my trunk everywhere, so poor on the cleaning part. Overall. Good for painting what they did, but i wouldn't go back. Hope thats a better review since when i went in and had them look at something today they said something about my original review which really isn't cool and can make a customer feel like they can't say there feelings. Thanks for that
Robin Bivens
5 months ago
I'm so very happy with them. They took very good care of us and my car. Plus they continue to stand behind the work as long as we own our car. They are very personal and very professional in their work. If you ever need body or other work I highly recommend them.
brent retherford
a month ago
Been buying from Mclaughlin for a while now. Always had a great experience from sales and service. Highly recommend them.
Scott DeMeyer
10 months ago
They did a great job fixing the back end of my car after it had been in an accident. Tanner did a great job keeping me updated every day it was in the shop and keeping the entire process going smoothly. I definitely recommend McLaughlin Motors Body Shop.Service: Body & TrimService: Body & Trim
Chad Mayerhofer
a month ago
Kyle was fantastic! Excellent customer service as always at Mcglaughlin
Rachel Thomas
5 months ago
Professional, friendly, actively communicated through the entire process, quality work, returned to me earlier than promised.Services: Painting, Body & TrimServices: Painting, Body & Trim
Amanda Dagostino
a year ago
My Kia was a victim of an attempted theft. A window was broken out and the steering column torn apart. Patrick at McLaughlins kept me well-informed, was patient with me and even explored some alternative repair options since the part needed is very hard to get. The repair was done promptly when the part was available and I am thrilled to have her back.Service: Steering & suspension repair
Gary R
10 months ago
Did a great job on the body work. But won't stand behind the alignment that they were going to get ahold of me on to correct. Steering wheel is way off and it pulls. And that is after a supposed alignment.Services: Steering & suspension repair, Body & TrimServices: Steering & suspension repair, Body & Trim
darryl taylor
4 months ago
The body shop does great work and has an amazing staff.
Pat Phelan
a year ago
I expect to update this after the repairs are completed.I was very positively impressed with the estimate process at McLaughlin's body shop. They were ready to work very close to the scheduled time, completed the estimate quickly, and explained the process well.The shop is clean, well organized, and it appears to run smoothly. I only saw one other customer, but she appeared to be very happy with her repairs.
Kage Murphy
a year ago
After hitting a deer, our Outback was a mess. Had it towed here and couldn't have been more happy with the service. They immediately started ordering parts and beginning the repair process. They called me once or twice a week with updates, answered any questions I had and when the final part came in we were able to drive our car out that afternoon. Great service all around!Service: Body & Trim
Larry Zacharias
8 months ago
I've gone to McGlaughlin Body Shop for 15 years. They do a very thorough job and great service. They also go the extra mile. Excellent work!!!Service: Body & TrimService: Body & Trim
Angeline Gulhaugen
2 years ago
When I had a minor accident, I reached out to McLaughlin to get a quote for repairs. Kyle was wonderful, and he took the time to explain the necessary repairs and my options. I was very comfortable with the process, and I chose to proceed without getting a second estimate from another body shop. When there was a hiccup with the replacement parts that ordered not being in the condition that they should, Kyle immediately let me know and kept me apprised of any updates. All in all, the repairs look great, and I would recommend McLaughlin to anyone.Service: General repairs & maintenance
Mandi Waskiewicz
a year ago
They ruined my car, and the repair they were suppose to fix, still doesn t work.Service: Auto glass replacementService: Auto glass replacement
Kevin Cox
3 years ago
They were upfront with costs, worked with us on pickup/delivery times, and worked great with our insurance company. We had our 2019 Volkswagen fixed here, and they did excellent work. If we ever have an insurance paid repair, this will definitely be the place we go.
Maggie Mcmahon
a year ago
Love this place would recommend it to everyone. Esurance messed things up n McLaughlin picked up the pieces n made it a wonderful experience my car looks wonderful n I will always take my vehicles to have work done there Kyle worked with me communication was so great I knew of updates on my car daily n I am completely satisfied with McLaughlin definitely will be backService: Body & Trim
Theresa Bowman
2 years ago
My car was hit from behind and required quite a bit of body work, plus a new muffler. The said it would like new when I got it back - they fulfilled that promise!!!Also, the insurance company was pushing back on paying their estimated amount - McLaughlin worked with the insurance company and paid ZERO out of pocket expenses.I HIGHLY RECOMMEND THEM !!!!Service: Body & Trim
Tracy K
a year ago
Having hit something over the weekend and getting a flat we had tire changed while in the road and finished our trip home. Scheduled an appt while on the road as vehicle was making a loud noise. At 1:45 on the day of the appt they call to say don t have time to look at it and wanted me to wait four more days. Very disappointed to purchase a brand new vehicle , make an appt via their web site service and find out less than 2.5 hours before the scheduled time that they won t have time to look at the vehicle and further can t get me in until Friday afternoon. I guess I am old as thought I would not be put off this long.Services: Tires, Vehicle Inspection
reichweinj
2 years ago
I test drove a used vehicle at this dealership and was pleasantly surprised how much the salesman, Matt Truitt knew about a vehicle they don t even sell new on their lot. Matt was very knowledgeable and knowing I was pressed for time, had the vehicle washed and running when I arrived to take it on a test drive. I did end up buying somewhere else but only because the vehicle was missing a couple of my must-have options. Matt said he would keep his eyes open for me and gave me his personal cell number to call if I had any questions, whether I bought from him or I found a vehicle somewhere else. I ve never heard a salesman offer this before and was really taken back. If you re looking for a car and they have what you re looking for at this dealership, I would highly recommend Matt.
Andy Hernandez
a year ago
They did a fine job. The only reason why I'm not giving them 5 stars is because even though they cleaned my car they left streaks on my windows almost like they were in a rush.Service: Body & TrimService: Body & Trim
Dave Nicest
11 months ago
Had hail damage and they said they wouldn't give me an estimate to fix it. My truck 2013 looks new and only has 65000 miles on it. I waited over a month. Very disappointed.
Barbara Hendricksen
4 months ago
I have nothing but good things to say about McLaughlin body shop.
Jennifer Hayes
7 months ago
Mclaughlin is the best! Body shop manager went above and beyond, hail damage repair was done perfectly.
Marla Charles
3 years ago
After a deer hit my car, I knew I wanted McLaughlin's to do the repair work because I bought my car there new. My car was returned to me timely, clean, and the paint blend was so great you couldn't ever tell it was damaged at all. There body shop seemed well run and the personnel were great! I hope to never get hit by a deer again but if I ever need car repair, whatever the reason, McLaughlin will get my business!Services: Painting, Body & Trim
John Chesney
8 months ago
They did a great job fixing the back bumper on my Volvo VC60.
Makayla Threlkeld
3 years ago
Went to the body shop today, and the lady at the front desk , her name I believe is Patty, was very rude . Giving me and my family dirty looks and she had a very bad attitude! Her and one of the mechanic guys started whispering about me and my family s issues NON WORK RELATED and it was NOT related to my vehicle. Very rude and stuck up people here . As soon as they got done with my inspection we took our business somewhere else. We were waiting there for 2 hours just listening to all of the horrible things about us. And dealing with the attitudes and rudeness! Will NEVER be returning to this place . If you have to get your vehicle fixed do NOT go here. Very VERY unprofessional!
Denise Bruffett
2 years ago
Great customer service! Very happy with the work that was done. Car was finished when promised & I was informed along the way of how things were being taken care of. Which I appreciate!Service: Body & TrimService: Body & Trim