KEY MAZDA

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elizabeth Jungbauer
2 months ago
Jay was so helpful in navigating the process of buying my car. He was not pushy at all and answered all of my questions. I really appreciated his help!! Dave in the finance dept was also great. Overall a wonderful experience at Key Auto Mall.

  ALEXANDRINA Anghel
2 months ago
I am a Mazda fan , for many years now and this newest purchase of CX 5 2024 is my 3rd one. I love most everything about them . Mike Thompson and his supervisor were very helpful and accommodating. No pressure, very polite and I will recommend them any time . The only hiccup was with the finance department, buyer beware, read every line, that was later CORRECTED! Mike was there to make sure of that .

  Stephanie R
4 months ago
Mike was very helpful assisting us with the purchase of our new vehicle. He took the time to explain all of the features and made sure all of our questions were answered. Very good customer service.

  J Walton
5 months ago
Nicholas at Key Mazda was great to work with. He is knowledgeable, friendly and low pressure. I purchased a 2024 Mazda after many test drives and much research. I was very happy with the experience.

  Jada
7 months ago
The auto shop staff were very efficient with my oil change and checking various things on my car. The lady I dealt with was very friendly. Also very reasonable price! I will definitely be back for all my car maintenance needs.

  dianaleigh1218
10 months ago
The salesman, Daniel, was kind and helpful. He showed us all the vehicles we wanted to see, and answered all questions we had. He was patient and helped us get our new car quickly and smoothly. I d definitely buy from here again.

  Darrell Finkeldei
3 months ago
Traveling and the service department got me in and repaired in a timely manner. Great staff. Friendly and courteous!

  The N1cholas Fam1ly
9 months ago
Customer service at the service desk sucks!! Andrea and Jevon and a couple others failed multiple times to acknowledge customers just to let them know they will be right with them. Jill walked in from God knows where and said someone will be right with me. She don't even work behind the desk but she knows what to do when she sees a customer standing and wait.

  Owl 94
2 years ago
Mike Thompson was very friendly and helpful. He never rushed me or made me feel that I was wasting his time. I am very happy with my overall experience with my new car!

  Antoinette Conway
2 years ago
I made a last minute trip from out of state to the Moline Mazda, because they had an SUV I had yet to see in person. I was considering multiple vehicles from multiple brands and had yet to test drive this specific vehicle. I got to the dealership 10 minutes before close and everyone was nice enough to let me test drive what I wanted. Mike Thompson was very knowledgeable and answered all of my questions regarding specifications between the vehicles I was considering. It was a low pressure interaction which is what you want from someone when making a big financial investment. It seems silly to some, but Mike also wore a mask which was greatly appreciated as I have two small kids at home. I will end up pursuing a Mazda over a Hyundai or Subaru thanks my visit and the help of Mike!

  April B
a year ago
This is 1 star for Mazda service, it would be 0 if we could! We had to bring our car in for a replacement part that was paid for by a different service place because it needed a genuine mazda part, but that part only lasted 1 month! So we call to find out what they will do about it and the mazda call person acted like they don't recognize his name, which is bizzare for one and then I was put with the assistant manager of the service department and wow, so condescending, nasty and beyond rude, she would not even have the respect to let me talk. She says to me "I need to understand that that part was free" the PART WAS NOT FREE! We paid for that part through a warranty. She pretended to not know the name of the mazda tech that we dealt with. She said just to look at it would be $150 before they would even fix it. That is an exorbitant amount of money! So we called a different place and the guy was very friendly unlike them, and would look at it with a full inspection for only $50. The service department is only after money, not to help customers. If you go with them for service be ready for hassle and hours of waiting and being blown off for days. So good luck.

  Earl
a year ago
Gave multiple attempts to correct a problem. Constantly a different excuse. "Parts came in damaged, we accidentally booked you on a day when our tech was off but forgot to call you, parts came in wrong, we misdiagnosed it, we forgot to save a loaner for you, etc." Finally, they performed a repair after 6 appointments and 7 different visits to the dealer. EDIT: 90 days later and the oil drip was back.

  Robert Del Rio
a year ago
They wanted to charge me almost $80 for two windshield wipers when I can go on Mazda's website and buy them for under $20 each I will never buy a part or a car from this place again

  vikranth
a year ago
Got my New car from this place, Daniel Speight suggested me very well and explained all options with patience, helped making things very fast and made sure we were satisfied.I recommend This dealer and ask for Daniel.

  Greg Blomberg
a year ago
Daniel Speight was great to work with.

  SHERYL Rippy
a year ago
Very efficient.

  Mike Sandstrom
a day ago
A big thanks to Mike Thompson for helping us purchase our new Mazda CX-5! We appreciated his willingness to listen to what we were looking for in terms of options and size, his patience, and most importantly, his lack of pressure during the buying process. We won't deal with high pressure, and that's one of the reasons we bought at Key Mazda. We love our CX-5! Thanks again Mike and the team at Key Mazda!