Preferred Truck & Auto Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  adeel john
3 days ago
worst, dishonest and looters, liars will make sure to loot you with ridiculous high repair prices! attached are receipts and you can check what they have charged us! stay away from them and don t call them for any towing and truck repair, they even told that turbo actuator is $1900 and it was $1200 from kenworth, i sent my driver to pickup the part from kenworth just because of their dishonest behavior!!! they looted us with almost $1000 in repairs extra. even dealer charged us the same repair for our other truck way cheaper than these looters. just because of this kind of dishonest mechanic shops trucking industry is messed up, please don t give them your hard earned money. ill ask all my truckers to check the invoice and justify how they looted us with 3 different scan and programing labor just to install a turbo actuator.

  Mark Dorsey
3 weeks ago
Employee took a long time to bring part to the shop. Outside of that... All employees was very pleasant, friendly and helpful. The shop did a excellent job at identifying & fixing the problem I was having with my truck. Keep up the good work

  tinia collins
5 months ago
Preferred truck and Auto center has done exceptional job getting us back on the road in a timely manner. Our truck broke down and they were able to tow our truck as well as repair our truck and not have to sit at the dealership for 2 weeks. Thank you Lu and his team for hooking us up I'm back on the road. You all far and beyond your services to get the driver to the safe place and fix the truck thank you again. We made our delivery.

  Gaylene Jones
4 months ago
If I could leave a100 stars I would these people are awesome and knowledgeable. I will come here before I go to the TA or any of those places. These guys are mechanics not parts changers. I'm very very happy with the work they did. Prices are fair for what they had to do to my truck. I HIGHLY RECOMMENDED Preferred Truck and Auto service.

  Amanda Huettl
5 months ago
They were great! We had a bus load of kids when a wheel bearing went out. We transported the kids to a safe location while waiting for the tow truck to arrive. They towed us and got us on the road again on a Saturday. Jullian was our tow truck driver and was awesome! Kept us informed of his arrival time and checked in on us on our way home to make sure we made it back to ND. Gave us a lift to get a bite to eat while we waited for the repairs. Great supper recommendations!

  Christopher Washburn
a month ago
Hope you're rich to pay the absolutely ridiculously high tow bill! As far as the repair side of the business the Superviser and his road side mechanic were awesome dudes, got me fixed up and back on the road same day

  AMANUEL HABTOM
a month ago
This is the worst place to fix truck so many lie s to expensive to fix for little things and they took a lot time not even fixed well. bad communication with customers never back here.

  albert16705
2 months ago
Great service and got my truck repaired quickly with no hassle. Shop manager was great with communication and customer service.

  Javier Serrano
a month ago
It s a good shop honorable prices, they help you out. Whenever you brake down or need tolls. Not pricey at all like other tolls.

  Darrell Mitchell
9 months ago
The absolute worst repair shop I've ever encountered!! I called them out for a Roadside repair. I needed a forced regen on my semi truck. The guy came, performed the supposed regen. Said that it was complete, but nothing changed. I allowed them to tow the truck to their shop, for a so called "simple fix". After 3 days they couldn't fix it, so they arranged for the truck to be towed to the nearest dealership for repairs. While at preferred, one of my tires were switched with another truck. They thought that I wouldn't notice. I spoke with a Co-Owner that said he'd watch video to see if my tire was switched, and get back with me. After not hearing from him for 3 days I contacted him again. He said that the video confirmed that my truck rolled in that way. 1st lie, my truck was towed by you. He gave me a "Lol" which I thought was extremely unprofessional, and I told him, "No Worries".Please do not use this scam artist Repair Center. Worst repair shop I've ever encountered. Enjoy the $4800 that were paid to you, for 0 services rendered. You say "lol", but God will have the last laugh!!!

  Charles S. Le Blanc
a year ago
I Had originally taken my truck somewhere else to get serviced, but when that place couldn t get the problem figured out, preferred was my next stop. I was referred by a friend of mine and I don t regret it. They quoted a fair price and got my truck running within the original time frame they gave me. I ll definitely continue doing business with you guys. Thanks again.Service: Brakes

  a djesus
a year ago
Had my truck towed by these guys and have no complaints. Good price, good service. Were there when they said they'd be and had a direct line to the driver. Even had them do the repairs at their shop. Would definitely recommend.Service: TransmissionService: Transmission

  Drive Slow
a year ago
Highly recommend shop. My #1 go to for towing and auto. I Had my 04 GTO towed in for service and the atmosphere at thier new location is amazing and spacious.! They replaced my battery brakes and tie rods and my car has never been better.Services: Steering & suspension repair, Auto engine diagnostic, Brakes, Battery, Oil changeServices: Steering & suspension repair, Auto engine diagnostic, Brakes, Battery, Oil change

  Adam Wright
a year ago
Thanks Preferred Truck & Auto for coming out and getting our truck worked on. Saved us from towing fees and offering us mobile road service. Scott was awesome, I would recommend all truckers to call these guys if you ever have a mechanical breakdown in the Southern Chicagoland area.

  Sylvia DeSantis
a year ago
This business is very professional! They help me diagnose my problem in my engine that other places couldn t figure out.. they fixed it fast! And the pricing was great too!! I will be going back to them for all my vehicle needs!Service: Auto engine diagnosticService: Auto engine diagnostic

  Josh Dean
4 months ago
They did an excellent job at installing my new cumins inverter

  Randy Drechney
a year ago
I found this company by chance was looking for to get my truck towed to a shop see preferred Truck &Auto called when the driver got to my Rig he was Is professional and told me they have a shop and work on semi's I gave them a try and I can I am very Happy all the way from the time I called to the tow to getting my Rig fixed fast service Thank you Everyone at Preferred Truck& Auto highly recommended will use them againServices: Transmission, Electrical, Auto engine diagnostic

  lisa brickle
a year ago
Berry was very professional with my 2022 Cadillac when my transmission went out and was very careful with the loading of my car not to scratch it at all. Highly recommend for all your service work or tows....Services: Transmission, Auto engine diagnosticServices: Transmission, Auto engine diagnostic

  Kenya Huey
a year ago
Man Charles really know his stuff. He is a good dude, he came in and knocked the job right out. He knew what he was doing and got right to it, He let me know what the issue was right down to the last detail. I ll definitely be calling again when it comes down to it.

  Derrick Wilson
a year ago
It was a great experience. They got my truck done in a hurry for a good price back on the road in no time. Thanks a lot.Service: ElectricalService: Electrical

  Juan Acevedo
a year ago
Called preferred truck & auto center for a tow and phone was quickly answered.. I was told they ll be there in 30 minutes and got to the place before 20 minutes.. I ll call them back if I ever need a tow service again.. Bensenville area ..

  FUTURE FORBES TV
a year ago
Bryant was great communication, timeline was exact, payment options made it better, Bryant put the car exactly where I asked, and the very professional and having my best interest with my vehicle! Bryant made a hard day an easy night

  Troy Debro
a year ago
Nice clean professional shop, drivers lounge and quick turn around time for repairs. The guys at Preferred made everything simple for me and I was back trucking in no time.Services: Transmission, Auto engine diagnostic, Oil changeServices: Transmission, Auto engine diagnostic, Oil change

  Darrell Toliver
a year ago
Professional tow off a main interstate. Took the Time to get us to a rental location. Quick competitive repair quote.Service: Steering & suspension repairService: Steering & suspension repair

  Deimantas
4 months ago
Very pleasant employees who are knowledgeable in their work, recommendation!

  Brian j Horst
a year ago
Excellent service.!! They are quick fast and reliable. Found out my parts We re on back order and They still found my parts.! amazing serviceServices: Transmission, Tires, Steering & suspension repair, Auto engine diagnostic, Brakes, Battery, Oil changeServices: Transmission, Tires, Steering & suspension repair, Auto engine diagnostic, Brakes, Battery, Oil change

  Jennifer Garecht
a year ago
These guys are the best. They can do anything. We take all our trucks here. They even have mobile repair

  Timothy Ehlers
a year ago
Never thought I seen potholes that bad till I came through Chicago. But thanks to the guys over at Preferred they got me back on the road in no time.Service: Steering & suspension repairService: Steering & suspension repair

  Amber Orel
a year ago
Good people,Good experience,Good pricesAll in one stop and shop for your auto issuesServices: Auto engine diagnostic, BrakesServices: Auto engine diagnostic, Brakes

  mike dika
a year ago
Driving on the highway suddenly my truck lost power was able to Google services near me phone Preferred truck center awesome service and experience mechanics had me up and going in hoursService: Auto engine diagnosticService: Auto engine diagnostic