Eriksen Chevrolet Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  kyla sibley
a month ago
My check engine light was on in my 2019 Chevy Cruze. I was due for an oil change soon so I made an appointment at my regular shop (Farm & Fleet) and asked them to perform an oil change as well as run a diagnostic test for the engine light. They gave me copies of the test and two codes were present. They referred me to a full service garage or Chevy dealership moving forward for these codes. I made an appointment at Eriksen Chevy for exactly 7 days later. I dropped my car off and signed for $160 diagnostic test. I was called 1 hour later to approve an oil change..somehow my oil was low. I approved the oil change assuming something else would be discovered in the process but I was called 8 hours later saying my car is done and ready to go.I asked how it s fixed when only an oil change was performed. Somehow the engine light isn t on any more and the oil change fixed everything. A technician apparently drove it around and the light stayed off so all is well. I did explain at drop off and over the phone that the engine light has not been consistently on. It comes on and off. I was told this is where we must start and if the light comes back on, to call them back.At pick up I inquired about returning when/if the light comes back. I feel the issue may not have been fixed since I just had an oil change 7 days ago. I was told by Jeremiah that for 30 days the diagnostic fee of $160 could be waved for me as long as the same codes are present. I was okay with this so I signed and went to pay for today s services.At payment collection I asked for a copy of everything in the stack of papers. I was told the bottom half of papers is just codes that i wouldn t understand so I don t need them. They said they are for accounting purposes. I said I understand that may be the case but if it s in a stack regarding my car, I would like a copy. I told them I might need to return or go elsewhere so that s why I want all the documents regarding this matter.The younger woman behind the counter initially said she would not do this, but then said she will but that it will take awhile because they copy 1 paper at a time so to have a seat. She came out minutes later and gave me 3 papers stapled together. I obviously asked where the rest was and that is when she raised her voice and accused me of thinking she s lying. One of the papers she held up to show me that I don t need was a paper from F&F that I brought with at drop off! It was MY COPY?? She literally refused to give me something that I brought with me??She moved our conversation to another area of the building for other staff members to hear as if I was being so combative and rude that she could no longer handle the situation alone. I explained to her that I am asking for copies of everything that will be in the file regarding this car and what was done today. I ended up not taking everything because it s pictures of a car that isn t even your car .I left upset. I feel completely unsatisfied with the service I received at this facility and especially the customer service. I work with people every day at my place of employment and I never raise my voice at customers. I was not rude to her until she was rude to me. I did not accuse her of lying and I did not raise my voice. I asked for copies of all documents regarding my car and I was treated as a major inconvenience. I paid $245 for essentially an oil change..TLDR:My car is in the same condition it was when I dropped off and I was literally scolded at by an adult woman staff member for asking her to make me copies of the documents regarding this matter. Staff members should not escalate situations by yelling at people, giving attitude and refusing to help. Completely unacceptable if you ask me. I d like to speak with someone of higher authority regarding this situation.

  Jennifer Reese
3 months ago
The service itself was great. However the the condescending attitude from the service manager was not great. This is not the first time I had that experience while getting a service.

  Robert Hursh
9 months ago
Wonderful service department. I do not live in the Quad Cities but had a serious issue with my Chevrolet. Even though I was not a long established customer they took care of my problem within an hour and a half. Extremely nice.When it's time to trade I'll be back!

  Maria Olsen
2 years ago
I had a warranty item that needed to be taken care of at a Chevy dealership. I was able to schedule my visit over the phone and waited at the dealership for completion. It was completed in the estimated timeframe.

  Rae Peters
a year ago
Excellent service all the way around. I'm so happy I purchased a vehicle with them and have them do all my services. I would rate higher it there were more stars

  Dianne Taylor
4 years ago
I live in central Iowa and was on a short vacation trip to Indiana. I was driving in the passing lane down I-80 near the Quad Cities and my 2019 Chevrolet Impala lost power and the check engine light came on. I pulled over on the narrow-left shoulder of the road but was not completely off the road. I then managed to dodge cars and semis going down the interstate and get over to the right shoulder of the road. One of my passengers googled Chevrolet dealers and we found Ericksen Chevrolet in Milan, Il. I was able to drive the car at about 40 mph with the blinkers on to get to the dealership.What a pleasant experience! I explained what happened to Joe, the service advisor. It was right at noon and Joe told us that the mechanics were at lunch until 1 p.m. He led us to the waiting area and asked if we d like the shuttle to take us to a nearby restaurant for lunch while we waited.While we were waiting for the shuttle driver to take us to lunch, Joe came back and told us that one of the mechanics had set aside his lunch and put the car on the diagnostic machine. After we returned from lunch, we were told that the mechanic was working on the needed repair a high-pressure fuel pump. We were back on the road around 2 p.m.A few observations. First, everyone we talked with at Ericksen Chevrolet was pleasant and helpful. Needless to say, the whole episode of the Impala losing power in the passing lane on I-80 was stressful. I really appreciated the communication from the service department on what was happening with the vehicle. Second, we didn t buy our car at that dealership, but we were treated by everyone like we were one of their best customers. Third, Ericksen Chevrolet has to be the cleanest car dealership I ve ever been in. The floor in the service department was spotless. Fourth, someone was kind enough to run the car through the car wash.Great experience!

  Archie Eaton
4 years ago
Prompt, courteous, and skilled service. Waiting area is clean and offers free coffee, drinks, and cookies or doughnuts. I would like to see a TV or other monitor showing a slideshow of available vehicles. Not everyone wants to watch the news.

  Rebecca Casillas
a year ago
Clean comfortable waiting room with coffee and bottled water. Bought my car there and have had oil changes there.

  Jeffrey R Brands
3 years ago
When I called to make an appointment they made it sound like I was supposed to call a day ahead of time or more to do so I was expecting to be able to make an appointment for the same day other than that they got it done quickly thank you

  Lottie ramsey-morrison
4 years ago
They take care of their customers well. Waiting area has snacks and a TV. The store is very clean and they have polite staff.

  Carl Jorgensen
4 years ago
I myself had a great experience with the work done on GMC Canyon. Very clear and understanding on the work they performed to fix my problem.

  Dennis Woodward
3 years ago
Schedule an oil change they got me in right away very pleasing to work with and everyone was very friendly

  Joe Turner
a year ago
service was greatly appreciated fast and quality work and Mr Jefferson was nice as well

  Bonnie Hammond
3 years ago
The body shop people were very helpful guiding me to pic the best piece for my truck

  Jennifier Thompson
a year ago
Got the oil changed and tire rotation.

  Julie Simpson
9 months ago
Sales people are awesome!!

  Kyla Daugherty (Telemachus2814)
4 years ago
Quality service, really comfortable waiting room.

  Randy Van Damme
2 years ago
Loved it.

  Darci Pettit
2 years ago
Very friendly and curious

  craig engholm
4 years ago
Good and fast services

  Larry Conway
4 years ago
Professional and helpful