Trac Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Travis Graves
2 years ago
Took my Jeep Wrangler to them for a new motor..On May 3rd a motor was ordered.Every week I would call asking for updates. Each time they said the motor was on it's way. And would be there in a few days. Each time I asked for a tracking number they would act like they had never heard of such a thing, but say they will find out and give me a call with it. Next week I would call back asking about it only to find out that it hadn't actually shipped. This went on for 4 months when finally a motor came in that Trac said looked defective but the manufacturer told them to put it in anyway. "Oil will make it tighten up". Motor blew on their initial test drive. And another month was spent waiting for another motor to come in. Friday got a call the motor had arrived and Tuesday the jeep will be ready. Today, Friday September 24th I got a call the jeep is ready to pick up. They said they put in a claim for the defective motor and I will get a reimbursement credit from the settlement. I offered to pay half then when the reimbursement came figure out the difference. During which time Troy and I were looking over their workmanship I noticed several parts missing. When I pointed them out to Troy he said they weren't a big deal and I shouldn't worry. Of the parts that were missing, that Troy said weren't a big deal, were two of the three bolts that hold on the steering pump and belt. These two bolts are hard to miss being on the front of the engine visible as soon as you open the hood. I have no faith in the engine, their competency, their drive of customer honesty, or their knowledge of what parts are a big deal. Spare and missing parts on a Ikea is one thing, this is a several thousand pound vehicle. Now in small claims court trying to get my Jeep to another mechanic.Service: Engine repair

  Alexander Chan
3 years ago
Trac Automotive is the only place in Woodford County that I use for my auto repairs. Troy and Brianna are honest, upfront professionals that are always willing to work with me to make sure the vehicle is repaired and back to 100% when complete. I would trust them with anything from a Ferrari to a Yugo and everything else in between.Services: Transmission, Electrical repair, Air & cabin filter replacement, Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Wheel alignment, A/C installation & repair, Air conditioning, Battery, Oil change

  Jodie Vettore
6 years ago
Troy is a great guy. Always able to get my car right in. Prices are reasonable. I can always trust that the repairs are done 100% with honesty and integrity

  Alec Michael Friederich
4 years ago
Troy and his team do great work. They aren t like other shops where they will try and squeeze every penny out of you. Great prices, great work, great people!

  Lee i
6 years ago
They did a thorough job of diagnosing and repairing my 2004 Ford explorer. I was happy to have my heat and drivetrain back in working order, Thanks to Trac Automotive.

  Jenny A
2 years ago
I called with a problem on short notice for intermittent scraping noise that sounded like something serious and they let me bring it in right then to diagnose it and found it was just the brake shield and bent it back and NO charge!!! Thank you Trac Automotive!!!

  Ron Fisher
2 years ago
Great service very friendly staff pretty reasonable prices, I'd recommend this place for mechanical work.

  Cade n
3 years ago
The service manager here is a great guy. They have a great turnaround time as well.

  Cherie Stone
4 years ago
You are so kind to come out and jump my car my battery had died I had no other resources replace my battery they were so kind and courteous I trust them with my only vehicle a small town that has no public transportation thank you so much

  sandra babin
3 years ago
They were timely, accurate and very polite highly recommended

  Brian Craps
2 years ago
Very nice people. I would recommend to everyone

  Hailey Banas
6 years ago
Great friendly staff excellent customer service and prices

  Tony Urban
3 years ago
Just used parking lot to make a call

  Aiki Hooks
2 years ago
Great customer service

  Bill Beard
3 years ago
Was a great experience!

  Brian Tolbert
3 years ago
Awesome mechanics

  Calvin Parker Jr.
4 years ago
Nice place

  Nate Cottrell
3 years ago
HA