NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  K C
a year ago
The checkout guy was great. The order I placed online did it was ready but no where to be found. He handled it with ease and confidence. Just not sure why it was marked as ready when it wasn t.

  Da Polskiman
a year ago
Mon. 6-27-2022 I was in the Melrose Park, IL store getting brake lines & fittings for my TERROR of a project. MIKE was VERRY PATIENT, & helpful. There was a glitch at checkout My fault? The computer s fault? Mike s fault? WHO KNOWS Another fella had to be called for help. I had to re-enter my debit card & PIN. I SPECIFICALLY asked for proof = a receipt of cancellation as I didn t want to be double charged BOTH gents ASSURED me that I wouldn t/couldn t be double charged as the 1st sale never went through. IT DID GO THROUGH I WAS DOUBLE CHARGED NOWW I m going to have to go through 10 kinds of BS TO GET MY MONEY BACK - NEARLY $125.00 THEY BETTER MAKE IT WORTH MY WHILE

  Rick C
4 months ago
Not the same customer service or quality parts. They always end up giving me the wrong parts..

  Carla Carla
a year ago
Bought part that didn't work for vehicle. Return no problem. Didn't have what I needed. Will ship there again.

  Gaby M
2 years ago
Great place to get genuine parts for your car. I couldn't find a sensor for my car anywhere and they were able to find it and special order it for me. Ask for Andres, he's the best and can find you what you need.

  Angela Walters
4 years ago
They were very helpful by recommending a different year Felpro gasket for my Saturn when I told them the gasket is never the right size for my year, a known issue with car diy's. He knew to offer the other year, that it is known to fit and even opened the box to make sure it fit. Great job!!!!

  adan herrera
6 years ago
well let me begin with it is an outdated store where the cashier seemed bothered that I was there. there are boxes everywhere. the lights are always off for some reason. I ordered a part where I had to pay shipping... to their store. it gets worst. part was damaged because of shipping (box had a huge forklift fork hole). when I returned the part they did not refund me shipping cost saying it was store policy. well my advice to anyone going here. there are 5 other autoparts stores in that small area of north avenue go to any other one. as a ASE certified master technician I can guarantee the parts are just as good.

  Cherri Lewis
7 years ago
Dimitre Angelo you a dumb ass because he doesn't work on Saturdays and he don't even smoke. I hate liers! Smh... I always recieve excellent services from everyone in the store! They get five stars from me! The only reason you targeting him is because he is an african american who is doing something postive.

  Lou Zap
2 years ago
Very helpful sales people, very knowledgeable, aren't pushing to make a sale. Haven't had to make a return for a wrong part in the years I've shopped here.

  Melisa Garcia
3 years ago
I really appreciate Angels help today. He was able to inform me about the rewards program. Great customer service

  Paul Stachowicz
6 years ago
Although their oil selection was a bit lacking they do have some cool promotions to help save you money and the guys at the desk hooked me up

  Kevin Rene
2 years ago
Great store. Friendly staff. Everything you need in a store. Will use again when working in the area.

  Chris W
3 years ago
I really like this place the staff was very knowledgeable and very down-to-earth good guys all of them

  arcane2152
4 years ago
The service reps we're knowledgeable and courteous as always. The replacement part I purchased fit perfectly.

  Alex Oaks
5 years ago
Really poor service in Chicago also not parts in stock. Some companies forgot already about quality service. Shame on them.

  Ancient Wolf
6 years ago
Great service, great parts. Albert and Johnny went above and beyond to get me what I needed.

  Piotr Kondratowicz
4 years ago
Great guys to serve your needs in automotive field, thanks Johny , Angel Gabriel and other's, Your customer Piotr K.

  dimitre angelo
7 years ago
The manager Xavier is a slob lazy guy ! Outside right at the entrance in his car smoking pot and can't come in to take a return because he's at lunch and the new kid who's the only employee working inside on a busy Saturday is "not allowed to do it " after 45 minutes waiting for the "manager " to come in from right outside the door, i had to wait 30 more minutes for the whole process and in the meantime the so called manager Xavier keeps using profound language just straight up cursing at the staff and the computer ...... So unprofessional, i am calling headquarters first thing Monday !!!

  Eze Valdovinos
3 years ago
Knowbody had the part I was looking for Napa sure did thanks I will be coming back for sure.

  Jesus Guadalupe
3 years ago
Great people good service keep it up guys

  Margie Diaz
3 years ago
Excellent service by Johnny. Thanks again for your help

  Konrad AmunRa
5 years ago
Great selection of parts ,very helpful employees.

  Henry Torres
a year ago
Good people work here.

  Valentin Mladenov
2 years ago
Very good experienceVery knowledgeable staff

  Mel Isa
4 years ago
Angel was great help great customer service

  Cordell Ross
3 years ago
The counter person worked hard tho find the parts i needed.

  Jonathan Linares
5 years ago
Friend and helpful workers. I was in and out with what I needed.

  kenneth friedberg
a year ago
Hope these parts work

  James Demonson
2 years ago
They are helpful and friendly.

  Kimberley Saccomonto
5 years ago
Mr. Johnny is so helpful and friendly