Castle Chevrolet Buick GMC McHenry

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  katherine Dorn
6 days ago
I went in for an oil change and tire rotation. I have always enjoy the service there and will continue going there. David Longhurst has always been courtesy and informative. There is a new guy that greet me as soon as i drove up. He was very polite and informative to directing where and who will help me. I would highly recommend them as i do always.

  Joel Kaminsky
a day ago
Not only was the sales experience was excelent but the service was just as perfect. Really appreciate Mike Gonzalas and there management staff.

  Chris Ethridge
5 days ago
The team at Castle Chevrolet was very professional, friendly and helpful through our new vehicle purchase. Jack assisted us find the right vehicle and helped us through all the details. The finance team was extremely knowledgeable and help us through the loan and payment process. Will definitely go back. Thank you Castle!

  wiewiorec
2 days ago
I bought a few cars from this dealership !Highly recommend for anyone who is interesting to buy a car , New or used one !Customer service is excellent!communication incredible !loan department extremely professional ! In one word, it was pleasant to buy a car !People are really friendly helpful in any extend completely honest and fun !The best dealership ever that I had experience with !Definitely coming back !Angie W

  ashley vergara
a day ago
Anthony G helped us get our new vehicle. Super informative & helpful. Made our experience smooth. I would recommend Anthony to my family, and will buy another car with him again.

  Michael D
4 months ago
I recently had the pleasure of working with Greg at Castle GMC, and I cannot speak highly enough of the exceptional service I received.From the moment I walked onto the lot, Greg stood out with their friendly and approachable demeanor. They took the time to understand my needs and preferences, and their extensive knowledge of the vehicles on the lot was truly impressive.Throughout the sales process, Greg demonstrated professionalism and patience. They answered all of my questions thoroughly, ensuring that I felt confident in my decision. What I appreciated most was his transparency and honesty, making the entire experience stress-free.Greg went above and beyond to accommodate my requests and even took the time to explain various features and options available. Their dedication to providing excellent customer service was evident at every step of the process.I was also impressed with the follow-up after the sale. Greg reached out to ensure that I was satisfied with my purchase and offered additional assistance if needed. This level of commitment to customer satisfaction is truly commendable.The overall experience at Castle was positive, thanks in no small part to the outstanding service provided by Greg. I highly recommend Greg to anyone in search of a knowledgeable and customer-focused professional.Thank you, Greg, for making my truck-buying experience a truly enjoyable one. I am thrilled with my new vehicle and grateful for the exceptional service you provided.

  Heather Jarvis
a month ago
Sarah Johnson was very knowledgeable and easy to work with. Her manager, Andrew, was equally as great! I d highly recommend Castle GMC if you are looking for a no-nonsense car-buying experience.

  Anthony Stumbris
a week ago
As always, the team at Castle does an outstanding job in helping to provide the services that keeps my vehicle in excellent condition. A special thank you goes to Luke Sullivan for his special attention directed toward planning for an upcoming recall on my GMC 2500HD Denali, plus identifying services that need to be addressed in the near future.

  Lynda Rohe
a week ago
Matt Garcia has been a great help. My 22 Sportage gave me problems twice in a week!!! Matt was so understanding and helpful and took care of the problem right away!

  Linda Langhorst
a week ago
Castle is tremendous in the service department! David Longhurst is such a great asset to the service department. So knowledgeable and efficient. Bought my Subaru Outback here too!

  Daniel Bochneak
a week ago
The expert technicians at this Dealership have always reliably understood the service and preventive maintenance requirements for my vehicles, to keep them in perfect safety and running condition. Much appreciated.

  Tiffany Francisco
2 months ago
Henry La was great to work with. Sold my husband and myself a 24 Sierra 1500 with giving us a great trade in value for my suv. All the people who we worked with today were great and very helpful. We will be back in future if we ever need another vehicle!

  Kaitlin Myers
2 months ago
Henry La was our salesman, he was amazing. The nicest young man.

  christine parker
a month ago
Update -Called to get serial number off the engine so we can contact GM directly since there should be a generic 3 year warranty on a new engine and I guess Castle doesn t want to put anymore work into it. They are saying you can t read it so they aren t giving it to us. Shady stuff seeing how when we brought the car somewhere in Woodstock first they mentioned they though the number looked scrapped off and I ignored them thinking they were being shady but now I m really questioning what the heck is going on with this engine. The owner also commented on my Yelp review saying Castle was not involved but the receipt for the new engine replacement was from Castle just FYI. Whole thing is getting shadier by the day and I will keep updating til we get to the bottom of it. I read reviews before I make a big investment and I want people to know who they are dealing with.Daughter bought a used car from Gary Lang with extended warranty. Engine went down a year later and CASTLE and the warranty company put in a new engine (Just talked to warranty people it had less than 1000 miles on it).Now less than 2 years and 24000 miles later the engine is no good (has metal in the oil so it is a bad engine). Have been on the phone back and forth with Castle and the warranty company. Nobody wants to take responsibility and both places are refusing to replace the engine - each blaming the other. Now leaving her with no car that she is still paying for and just a sorry not sorry attitude.The engine lasted less than 24000 miles and Castle seems to be ok with that fact they picked this certified engine and it was obviously no good. They put in a garbage engine and now won t stand behind it.SO BUYER BEWARE - they do not stand behind their products and the extended warranty company they use is trash. Will leave this review on all review sites I can and will tell anyone I know Castle is not the same as Gary Lang and don t buy a car from there.

  Pete
4 months ago
Went into Castle met Zak Eichmann and lemme tell you he completely changed my mind on the painful experience of buying a car to a pleasant knowledgeable purchase I felt 100% comfortable with. He worked very hard for me to find the perfect vehicle in my price range and interest rate. If you re looking for a car don t hesitate to stop in and ask for Zak Eichmann he will get the job done

  Francis Self
a week ago
Ashley was great! Drivers taking me home and then back to dealership were very nice.

  Natalia Murphy
2 months ago
My husband and I had a really nice experience at the Castle Chevrolet in McHenry. Mike Gonzalez was awesome with walking us through the options of getting a new vehicle and making it happen. Thank you so much I love my new car

  Ismael Jimenez
2 months ago
Greg was very helpful, understandable and patience while we were trying to select the best vehicle that fits our needs. If you are looking to purchase a vehicle at this car dealer, I recommend you to contact Greg.

  Hendi Guarnero
a month ago
I had a wonderful experience at Castle GMC working with Eric. The staff was friendly, attentive, and Eric was knowledgeable, making the process easy. Highly recommend!

  Shae Norwick
4 months ago
Greg was fantastic and friendly. He didn t seem pushy or bothered by the fact I took up 4 hours of his time. Would definitely purchase another car from him.

  T T
3 months ago
Absolute worst experience I ve ever dealt with. Mechanics don t know what they re doing AT ALL! ! Took my wife s car in there for an oil leak! Got it back after 2 weeks with a WORSE! Oil leak than it was before taking it in. They then had it for another 2 weeks and I bring the car home it has ZERO oil in the engine. NONE! That s why it s not leaking! Because you drained all the oil, I couldn t believe it. I had 3 people around me witness me pull out the dip stick DRY! We bring our vehicle to get serviced and get it back worse! What kind of idiot mechanics got thought that hiring process IDK! ! BUY YOUR VEHICLE ELSEWHERE

  WOJCIK FAMILY
a month ago
Eric did an amazing job helping my mom today! Answered all our questions and made it comfortable for her

  Jose Morales
2 months ago
I am very happy with my 2024 Trailboss truck. Henry helped all the way with this purchase. His was very professional. I recommend him to anyone that is looking to purchase a truck.

  R Albrecht
2 months ago
Henry was a fantastic Salesman to work with, and Andrew the Sales Manager was extremely personable as well. Highly recommend Castle McHenry.

  Lisa Cooper
2 months ago
If you don t want to deal with unethical crooks, avoid this dealership. I had to call the FTC on these guys and even they were shocked at what happened to me. Buyers be VERY AWARE!!!

  Shamek L
2 months ago
Henry provided me with great customer service. He was able to answer my questions and provide me with the information needed in order to finalize my decision on buying a 2024 truck.

  Terri Reeves
a week ago
Work was done in a timely manner. Communication was good and I am pleased with the results.

  Zach
2 months ago
Greg Khanjian was awesome to deal with. Very professional and polite. There was no pressure in buying a vehicle. Highly recommend.

  Taillight Solutions
6 days ago
As always, the service department never fails to impress. They are fast, friendly, professional, and affordable.

  Harp Lewis
a week ago
Had a pleasant experience with salesman Justin. He s a down to earth guy.