Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Becky Lemaster Weller
6 days ago
Fast service. Only thing I didn't like was I was never asked what oil I prefer or if I want any other services, which I did but I did not receive. They just gave me the cheapest oil change and sent me out the door. Another thing I didn't like was how they judge people with tattoos. Over heard them talking about why they would not hire somebody. I believe everybody deserves a chance. With that being said I'll have my vehicle serviced somewhere else.
Jullian Poston
a week ago
stripped out my oil pan drain plug. (probably used an impact) people are nice most of the time, but don't make the mistake of using this car x. second time they've messed up my cars.
Jay Westra
a month ago
Another great experience for a quick oil change. These guys are courteous and quick. They offer other services as they see need. Very good visit at this CarX.
Qliangping Liang
2 weeks ago
I went to change the oil yesterday, But they didn't reset the data on the car.It's unprofessional to charge such a high price
Maggie Jane
4 months ago
Been going there for a few years now after Walmart did me dirty... Fast, accommodating, took me as a walk-in last time I went in, and it was also like, 30 minutes before they closed. Very polite and they do tires too!
Dennis Elledge
10 months ago
I asked for Jason's help to locate a fluid leak on my special collector car and he was very cooperative and helpful, locating the hidden leak quickly. He was especially helpful and professional. Thanks Jason!!
Jason Baker
a month ago
Very fast oil change. Good price. Friendly employees.
Brandi Aiston
11 months ago
Not happy with my experiences I ve had here. When your car leaves worse than when you showed up and when you question the situation and the front desk guy gets upset saying he s tired of people accusing them of ripping people off. First off, don t tell me you are not a mechanic and then try to talk circles around me. How about have your mechanic talk to me instead of sitting there quiet. When I tried to get a detailed print out of what was done (because the service that was done should have had a print out, at least a decent shop would have anyway) it was no where to be found. Convenient. Don t go to these people unless maybe for an oil change and still I d suggest going somewhere else if at all possible.
Lori Smith
a year ago
Very quick oil change, no wait, very friendly very helpful. Very reasonable price as well. Shop and office were very clean.Service: Oil changeService: Oil change
DeShawn Pendelton-Bradley
a year ago
The technicians here were kind and professional! I knew exactly what I would be spending before any work was done. They even offered me a ride home to wait for the service to be completed and picked me up once my vehicle was ready! The technician who picked me up was more excited about the work done than I was, LoL! The work was necessary for the vehicle's safety so I had no options.Unfortunately, I could not scan their QR code to leave my review. Aside from that this was a very positive experience for me. Give them a shot if you haven't already!
Johnny Mitsdarffer
6 months ago
Called for some basic pricing on front end alignment, very rude and unprofessional. I would never have any mechanical work done here personally!
Sara Allen
9 months ago
I love this place! The staff is nice, they are fast, and the prices are decent. These matched with the availability is what keeps me coming back. Every other place in town couldn't get me in for 2 weeks.Service: Oil changeService: Oil change
Brian Reardon
a year ago
I've taken my vehicles here since it opened. Fast, friendly, and convenient. Prices are reasonable. Replaced my alternator in a Hyundai; a few other local places said they couldn't do it.
Mildred Cothern
a year ago
I brought my car in back in September to replace my alternator. Well today it was found out to be bad. This place is so awesome 1 they got me in without an appointment. 2 they are replacing my alternator and giving me a new battery. All at no cost to me since the alternator was still under warranty. This is and always will be my car's needs.Service: Battery
MaryBeth Dueno
9 months ago
Checked problem. Was nothing serious. No charge very friendly. Got there just before closing time but they welcomed us in. We were traveling and miles from home and miles from our destination. Very accurate description of the problem Thank you Car-X
Luis Rivas
a year ago
I was able to receive the best costumer service and maintenance on my car. The staff is very educated on the way to treat cars. I have gone 3 times to get my oil change and someone they are the bestI will invite others to come here.Service: Oil changeService: Oil change
Gail Rose
6 months ago
Got us in quickly without an appt. Tires were balance and rotated. At a fair price.
Nathan Jarvis
a year ago
I had to get my tired repaired and whenever I went to go pay my credit card wouldn't work. Tried 3 different times and it wouldn't work. So I called my credit card company and they said it was closed because I never used it. As I was on the phone with the credit card company the gentlemen at the desk just said that he was going to waive the tire repair and shook my hand. I was very great full because I didn't have any cash on me and didn't know how I was going to pay for it. Thanks CarX!
Ashley Startz
a year ago
Employees are nice. The waiting area has a toy area for kids which is a good feature. It is first come first serve, I got there just after 8:00 a.m. and i was done within 30 minutes for an oil change. It's expensive it was $94 for a full synthetic oil change I could have gone somewhere else and paid a lot less except everywhere else as appointments and had nothing available, so I guess that extra $20-$30 was a convenience fee.
Eve Cothern
a year ago
I came here back in September 2022. This place worked me in the replace my alternator. I had to come back today cause the alternator was bad. They are replacing my alternator and putting in a new battery since it was drained due to the alternator. Yes at no cost to me since it was still under warranty. This is my go to place for all my vehicles needs.
Lindsay Lansu
a year ago
Stopped in at 4:30pm on a Friday to try my luck and see if anyone was available to diagnose the clanking noise that was coming from underneath my vehicle every time I started the engine. I was told both mechanics were out on workman s comp and instead of completely dismissing me, they told me that they d be happy to have another employee check it out. Within 5 minutes they were able to diagnose and repair the issue at no cost. This is one of many reasons that although I live right around the corner from the Charleston Car X, I will always be returning to the Mattoon location. Thanks guys, you re awesome!Service: Auto body & trim repair
Meghan James
3 years ago
I ve been coming here for years now, they re always pretty quick with the oil change and very affordable. They do a free general inspection of your car as well which is great. I ve also had my brakes fixed here before as well, I came back from a trip out of town and they were able to work my car in the next day and had it done in one day. Couldn t ask for better service than that!Services: General repairs & maintenance, Brakes, Oil change
Don Peyton
5 years ago
For over 10 years, I've taken both my personal and fleet vehicles to this location. This group of professionals have been wonderful to work with. They are honest, fair and take time to explain their findings, as well as options in a clear and understandable manner. They go above and beyond to take care of us and give me the confidence that I'll be safe on the road each time they service my vehicle. I can't recommend enough that you give them a try. Once they get to know you , they will treat you like family.
Candice Preyer
a year ago
I REFUSE to go anywhere else. Not only is the service great, so is the customer service. I don t ever mind paying more for my car to be serviced because I m satisfied across the board. You all have a customer for life!Mattoon IL locationService: Oil changeService: Oil change
Julie Eveland
5 years ago
Awesome care & service! Matt always takes time to explain things to me about what needs to be done, prints out an estimate, let s me know if it should be done immediately or later on & I get a phone call, when the work is complete. Everyone there is professional & courteous with a nice waiting area to use while getting an oil change. We are long time customers, appreciate them & recommend them.
Gail Eisenbarth
2 years ago
Went there this am to get tires for my Ford Explorer. Waited for awhile before being greeted. We explained what we wanted and the manager tried everything possible to not help us. Even directed us to Amazon to order tires. Guess what I will never go back. I went directly from there to Darrin Tires and order there they were friendly and tires will be in on Monday. How unprofessional can anyone be? Go to Car X and you will see.Service: Tires
Tim Carter
a year ago
So I took my wife's car in. I normally paid $40 for every oil change prior. The "technician " told me it was marked for synthetic oil. I told them to put what it had before. When I went to pay my bill was $90. When I complained and asked why they didn't at least notify me of a severe price increase their response was "When my guys see something marked for synthetic they automatically assume the customer knows the cost" so it's my fault apparently...ha! And to add to the whole situation the sticker in my window is marked "conventional oil" so what exactly did they do and what was I charged? It's beyond me, but I'll never do business there again.
yinka O
7 months ago
Wanted me to replace all 4 tires even though I mentioned that all the tires were less than a week old.... ended up going to another shop where my tire was patched and saved
Johnathan Rodriguez
a month ago
Fast friendly. Great price
April Karpus-Weddle
4 years ago
Edit a year later: I lowered my rating by 1 star because ever since they became CarX their service has been worse and I ve been disappointed in them. I made an appointment for a noise in my car and after over an hour they hadn t even gotten to my car. They fixed the problem for over $650 and the noise never went away. They did correct the problem after I called to complain so I do believe it was just a mistake. They are good mechanics and honest I think. I m still not back up to 5 stars like before but it s better.My husband convinced me to start coming here instead of to an expensive dealership and I ve never looked back! I love the service here and everyone I ve dealt with has been super friendly and helpful. They make sure they are helping your car run the best it can without nickel and dime-ing you. I would definitely recommend them to others!