Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sean Loar
2 months ago
Everything about my vehicle repair was excellent. Brandon made sure I knew exactly what was happening and what the costs were. He called me multiple times with updates as they found issues. You can feel confident if you take your vehicle there. They have a cool follow along link that has pics. Thank you, Brandon, for a great experience.

  Dennis Cornelous
a month ago
Brandon and all the guys there in Matteson demonstrate great team work. From someone that worked in the Vehicle Maintenance Facility for the U.S. Postal Service with mechanics I was impressed. No complaints from me. You guys did a wonderful job.

  Michael Merrill
3 weeks ago
I had an appointment for Monday 8am. Dropped car off Sunday afternoon. Didn t see my car at all Monday. I called several times and no answer. Caller id should not be there. Finally seen my car Wednesday and was told that my tires need balancing but I purchased the tires from you 6 months ago. Make it make sense

  Alex Jackson
2 months ago
The team at Pep Boys in Matteson was amazing! Not only did they change my tire within two hours, they were able to tell me what else is needed. The team was helpful and generous. I recommend this location for sure!

  Zetta Hertz
a week ago
This location has been my go to. They are honest and reliable. Services have always been provided in a timely fashion. Long time customer.

  Teyah Amani
2 months ago
Brandon and his team have been taking care of mefor at least the last year and half. Service is always very quick. Everyone is knowledgable. I never feel pressured to get services I don t need. I appreciate all of their help and definitely would return!

  Derrick Davis
4 months ago
I made an appointment for 1:00 p.m. on a Saturday. I showed up on time. I was told 2 or 3 hours and it will be done. When I came back two and a half hours later, my car was untouched! What is the point of the appointment? I wasted the drive time and two and a half hours of my day to get nothing done! Ridiculous! On top of that, the sale ended so I can't go to another location for the sale!

  david stevenson
2 months ago
Brandon definitely goes above and beyond. Made me feel welcomed and trusted what he told me.Hector was phenomenal with my work and got me out of there quick.That Kris guys pretty cool too!

  Justin Culberson
a month ago
Customer service was excellent and they very attentive to all of my needs. I am extremely satisfied with my service. The manager, Brandon was super attentive as well!!! Definitely will be coming back for all service needs!!!

  Aaron Warr
4 months ago
I ve never had a problem at this Pep Boys location. Every time I ve brought my cars here to be serviced, they always do a great job. Brandon (the GM here) & Kris (the assistant GM) always take good care of my wife & I

  Cornelius McDade
2 months ago
Once again !! They took care of me with a brake service this time with short notice and had the best price(coupon)plus got me out in under 1 hour in a half. Best place in the South suburbs.

  DeAndre Scott
a month ago
Visited for an alignment. Dropped off overnight- was ready to go before noon the next day - '08 Tahoe handles good! Paid for a 3yr/36l alignment. Good investment.

  James Clark
5 months ago
It was my first time for service at the Matteson shop, and everything was great. Brandon got me checked in quickly for my 8AM appointment. A few minutes later he reviewed the findings of the brake inspection in detail, and then the repair work was done exactly as we had discussed.

  Kelly Hernandez
2 months ago
Brandon is the best, he always takes great care of me and my car. I call ahead and he is always able to assist. You want great customer service ask for Brandon.

  Kayla Hughes
4 months ago
Brandon(The manager) was very helpful, kind, and took care of our vehicle needs in a professional manner. Brandon was easy to talk to, answering all of our questions and was funny! Thank you Brandon for making this a seamless situation, and getting us back on the road with a new battery!

  Valerie Milewski
5 months ago
I made an appointment in advance. When I arrived at my appointment time, I had to wait while other customers, WITHOUT appointments, were served ahead of me. Why take appointments if you are not going to honor them?I have absolutely no complaints about the services provided, and am very pleased with the work. The ONLY negative about the entire experience was being told that my appointment did not ensure that I was served on time. I could absolutely understand if it was a doctor's office, people who come in because they are sick SHOULD have precedence ahead of appointments. But this is an auto repair shop, not a doctor's office.

  Melanie Monroe
5 months ago
Brandon is AMAZING!!!!!!! He gave me A1 service. His customer service is 10 out of 10 and he is just a nice guy that handles business. HECTOR is amazing too.Daniel is awesome too. Eugene is a joy too!Kris is something else

  Az-Izz LLC
2 months ago
You don t find honest people often these days, I came in to have my brakes checked.. The Mercedes dealer told me I needed to replace my drums These guys checked my front and back brakes. They just needed cleaning and lube Thank God I did not go back to the dealership and allow them to rip me off with something I did not needI would definitely come back to see these guys if I need service!!

  Channan Rose
5 months ago
The guys working yesterday afternoon were really friendly and helpful. They assisted me and offered suggestions for me with my vehicle. Will definitely return whenever service repair is needed for my car!!

  Dax Delgado
a month ago
The absolute most incompetent group of people ever working in an auto store. No clue on what s going on. Vehicle has sat on the lift now for three days without anything being touched. I seriously think that a pile of garbage has more IQ than the guys working in this Pep Boys

  Sean Loar
2 months ago
I highly recommend this Pep Boys. My truck broke down on my way through, and these guys took care of me. Brandon especially made sure I knew what was up with my vehicle while it was there. Great communication and value.

  pam lindsey
4 months ago
I cannot say enough good things about PepBoys in Matteson. I brought my car there to check problems with battery terminals and have everything else checked out. I m glad I had this done here, they found problems, explained things needed to be done. I had them fix it all. My car was ready to go that same afternoon. Thank you to the guys at PepBoys for great service.

  Rosemary King
a month ago
These guys were very helpful and minimized and help me get understanding any questions on my car. They were excellent!

  Lisa Alford
5 months ago
I definitely reviewed 5 star service at Pepboys in Matteson. I needed a battery in my key fob and although they don t sell them the store manager found one that he picked up to help customers just in case. It was the size I needed. He replaced the battery for me free of charge.Thank you so much

  Rick Myers
2 months ago
Went there to get 4 tires, after leaving I realized I was missing a wheel lug Called and ask what happened they said it was stripped & the service writer was gone call me never called back took it to the dealership & they said the tread was fine & brought a new one The part that got me was that I addressed the problem & they just blew it off like yeah it would be good with 5 lug out of 6 I came there with all my lug nuts on

  Lutisha Nugent
6 months ago
Melo and Kris were very helpful I came in 30 minutes before quitting time with a flat tire. These guys were amazing, they didn t turn me away! The tire I needed wasn t in stock but they put my spare on and ordered the tire I needed. If you re ever stranded in the south suburbs the Pep Boys in Matteson is the location for you!!

  Patrick King
3 months ago
Amber was very helpful in keeping me informed about the back-up in the schedule and when my car would be ready.

  Emilie Favela-Cardiel
4 months ago
A different location cancelled my tire appointment because they didn t have the tires on stock & Brandon was so helpful over the phone and offered to take me in same day and also helped me get the same deal I had at the other location.

  Christina Kedzior
3 weeks ago
Brandon & his team were very straightforward, professional, and went above & beyond, Highly recommend!

  Terrell Tomlin
4 weeks ago
Shoutout to the service tech Kris. Very professional service and, clear communication. My car brakes like a brand new car!