Hotwire Electronics Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elgin Burnette
7 months ago
Celeste and Brian at Hotwire have done work on my Moms car, my Dads car, my Brothers car and my car over multiple years. I never expect perfection from anyone all the time...it's unreasonable. What I do expect is honesty and a willingness to work towards a solution. Hotwire has always been straight forward, honest and willing to work towards a solution with me and my family. That matters to me!! I always feel appreciated, heard and respected. My questions and concerns have always been addressed. They are a small family run business, emphasis on family, whose connections in the community are vast and solid. I appreciate their patience and them never treating me or my family like we where just another charge to be rung up at the register. Prices are beyond reasonable and I feel as though I've gotten better than I've paid for. I honestly feel like they're family...who happen to own a shop. Thank you Celeste and Brian!

  Johnny Appleseed
7 months ago
I called about my remote key not working while technician wasn t available the rep assisted me in getting my key fob working and informed me what i needed to do to fix the remote start really excellent service and well recommended!

  Mike Tatro
a year ago
Celeste was super helpful on the phone and very sweet in person. When I pulled up, the gentleman apparently regonized my truck and waved me right on in. He knew exactly what he was doing and wasted no time at all. I was in and out in under 30 minutes. It was a 30 minute drive for me to get there, but if there is ever anything else I need done that they can handle, I'll deffinitely go back.

  Toni Hunt
2 years ago
The whole family was wonderful, from Brian installing my alarm, to his beautiful wife Celeste being patient with all of my questions and concerns. Thank you Ryan for your great customer service. I will be referring others to visit their family business, to receive awesome service too. Thank you for everything.

  Shelley M
6 years ago
Brian and Celeste at Hotwire are wonderful to work with. Before purchasing my remote starter, I asked them to verify if any additional parts would be needed to minimize surprise expenses and they were happy to spend their time and work with me. Since I've never had a remote starter, I appreciated the time they spent with me in managing my expectations of the unit I was about to purchase. They installed my new unit flawlessly and in a very timely manner. They were polite and professional and very kind people. Sadly through no fault of theirs, the unit itself required some updates that required additional visits for Hotwire to make said updates and they did so very quickly. They worked with me over the phone to try and minimize my inconvenience of having to drive the car back to their shop. Their customer service is above and beyond what I'm used to in today's society. And above their great people skills, they're really knowledgeable and do great work. My only complaint is they're not closer to me.

  Jay Ordillano
2 years ago
Thanks to my bro, Stoph s original recommendation and introduction, I ve known Celeste and BJ at Hotwire for a few years now. Since then, I ve brought over multiple vehicles of my own to be tinted and even recommended friends and family members for tints, remote starts, and sounds. Each time has been nothing less than a great experience! Most recently, I brought my latest vehicle in for tints, and for the first time, a remote start install (since each of my previous ones have all had factory systems). When I tell you that Celeste communicated with me every step of the way to ensure on time drop off and pick up times because of my busy work schedule, as well as answered any questions I had to pick out the best remote start system for my needs, she just solidified why I will continue to do business with them! And as for BJ, as always, he also made me feel like a VIP client, walking me through the functions of my new system and how to manage everything from the key fobs down to working my Carlink app! As an added bonus, he even made sure my factory key fobs were programmed to do the remote start for me as a backup! (Mind you, there is no dedicated remote start button on my factory remotes!) I said it before, and I ll say it a hundred more times, THANK Y ALL BOTH AGAIN, SO MUCH!!! As always, I m very happy with the service I get from Hotwire Electronics, and if anyone out there is looking for a great experience, great products and services, and great pricing for those services, I highly recommend checking them out!

  Flo
2 years ago
Professional and Personable made sure I knew how to operate the vehicle and the fob. She demonstrated and gave me the keys and asked me to show here how to operate that's love and professionalism. Go get your remote start its cold in the Chi

  Bennie Brown Jr
5 years ago
Courteous and nice but they broke my lever for my steering wheel to adjust up-and-down. I use it all the time and notice as soon as I reach to let my steering wheel down on my lap. They said they will fix it but kept saying if it was there. I said the there's no if it was and then kept Saying IF Which really aggravated me More. I couldn't understand why they say they did not notice it. This happy today and they told me it would take about 3 or 4 hours. It took them about 6 hours or my car just set there for a while while they were waiting to pick me back up.

  Bob Carreon
a year ago
Celeste and Brian, I had the BEST work done with all of my cars at your place!! I won't take em anywhere else. Your professionalism and work are impeccable. Thanks guys.

  Maxine Gunn
3 years ago
Hard to find, they have no signs or clear directions on how to get there or what to do once there. When I finally do figure out which place it is the man I first talked to was very rude told me to wait outside and someone would greet me there. If I didn t have to go here because of CarMax I wouldn t have gotten the service. I will be making a complaint to CarMax because this business is very unprofessional with how they handle things. They don t have it together so the customer is very inconvenienced!Let me say this since the company has left voicemails and replied the ladies I spoke with and the gentleman who waited for me and showed me how to work the remote start were polite and professional but to walk into an establishment and apologize for not knowing what to do and the initial person you interact with tells you to go back outside and wait is ridiculous! FIRST IMPRESSIONS ARE EVERYTHING!

  Alissa Gillespie
3 years ago
There are simply no words to describe how unprofessional and extremely rude this shop is. Given these "uncertain times" I can understand that people are on edge and things are hectic, but the state of disorganization and lack of people skills make this a place to avoid. Seriously the fact that I had to wait to hours just to pick something up is absolutely ridiculous. Why even stay open if your not available more than half the time? Seriously save your time and money and avoid this place.

  Justin Martinez
10 months ago
Great people did an excellent job on my install in my Honda civic hatchback. It slams

  Shaun Elias
7 years ago
Horrible experience. I wasted about 2700 dollars with them. The installer, left oil all over my headliner, they broke several pieces of plastic while routing cables, every time I opened or closed one of my doors the subs would go crazy. One of the subs was damaged. The list goes on and on. So when I brought it back. The female owner denied everything. I took pictures and everything. So I waited like a month for Brian to come back from where ever his secret location was. He came back and tried to make it right. He found out that one of the installers that worked on my vehicle was a mechanic and he indeed left oil on my headliner. He rewired my system correctly so that my subs wouldn't go crazy when the doors open . He basically cleaned up the mess that was done. Which is crazy because I specifically requested him to do my install from the beginning because he has done great work for me in the past. I never received an apology front his wife as all she did was deny and lie. After making several trips to there shop on my time and expense. Brian rectified the situation, so I let it go and chalked it up as a bad experience lesson learned. But then about a month in a half later the system one component at a time started failing with the lock pick. So I called back and schedule appointments with Brian as I will not deal with his lying wife. I made 2 attempts to bring vehicle back, Brian was never there just Mr 50 doing window tinting. So I paid for backup camera, hands free Bluetooth, screen mirroring etc. Which everything stop working in a period of about 2 months. Now it's affecting my charge systeme. I tried to let it go but I have no choice but to pursue legal action. Buyer beware.

  Michelle King
3 years ago
Went to pick up a package. The place closes at 1pm but no staff was there at 12pm. When I called she said she would come in 10min. 30min later arrived a very unprofessional, bonnet wearing, sloppy looking woman. Poor customer service and unapologetically disgusting

  veronica cook
11 months ago
They have helped my deceased hubby and I so much in the past. I thank God I remembered who they were. Yes!!!!

  Yotonda Lesure
4 years ago
Great professional and quality service.These guys are very knowledgeable and happy to answer any questions or concerns you may have as a customer. I am very please with the quality window tinting they provided on my vehicle.

  Radha Madhav
6 years ago
Awesome Service, Awesome People. I got a back up camera, Double Din and Remote Start Installed. They did an exceptional Job at reasonable price . Thank you .

  Shanece Cowan
3 years ago
I called them made an appointment, made it their no one was there. I was told to give them my phone number and they will call me back. Never heard from them. I just wanted my radio installed

  Lonnie Whitehead III
8 years ago
I have received outstanding service and upgrades to my vehicles serviced by this shop in a timely fashion. It's an answer for those who want good service and not just purchase a product.

  Kelleigh Williams
3 years ago
They changed their hours to an acceptable time frame. Although, they should be open till at least 4 pm for those of us that work early and get off later.

  Tierra Jackson
4 years ago
They have everything that would be convenient for you! I have no complaints here the workers are amazing and very considerate of your time. I would definitely come here again.

  Freeman Pendleton jr
3 years ago
Hotwire is the best place to go to pickup items. ThePeople there are friendly and efficient and I m glad IHave my packages sent there and you should too.

  ChicoTwins
8 years ago
Great prices, friendly, and get things done on time I referred all of my friends here and they said the same thing. Just when you think something isn't possible they do it to perfection

  LadyDee Speaking Wisdom
3 years ago
Hotwire Electronics is a fast, efficient pickup location for packages ordered on Wish. Great Service.

  Hazel Tighe (MoMo)
2 years ago
The young lady was very helpful with retrieving my packages that I had delivered there.

  Donald Pritchard
5 years ago
Excellent service very professional bj and his lovely wife celeste works great together for their customers.

  Robin Jones- Johnson
2 years ago
The staff was helpful and honest about my order.

  Tari Harden
6 years ago
Great place for audio enhancements. Friendly and knowledgeable in all aspects of car audio

  Rhyan J
4 years ago
Amazing customer service and even better work!

  Carolyn W
4 years ago
No one was there, I had to wait for someone to come back.