Discount Tire

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jordan Barry
4 weeks ago
I had the best experience with Jeff and Jonathan today. As a young woman, I often feel really overwhelmed by any experience with car maintenance. Jeff helped me initially and explained everything clearly with great customer service and was incredibly friendly and respectful. The service on my car was very quick and thorough, and they were even able to fit me in and finish earlier than my appointment time. I was hoping Jeff would be the person I talked to at the end, but Jonathan helped me out and I was pleasantly surprised by how he walked me through things clearly and respectfully. This has been my favorite Discount Tire location. Thank you, everyone!

  kayla snyder
4 weeks ago
I went in the other day to get two tires put on and it was the best experience I ve ever had there. really great customer service. Jeff was super helpful and nice. He greeted me in the parking lot. I didn t even walk in yet he checked my tires it was fast and efficient.

  Steven Sanchez
a month ago
My 5 star experience came from the service I received from Jonathan. I would like to mention he didn t even ask me to fill out a review, I wanted to make sure that management knows that Jonathan made sure I was taken care of today. My tire that I needed was not in stock, but Jonathan made an order right away for the tire I needed which came the same day! I didn t mind coming back since he made sure it was clear what needed to happen in order for me to receive my tire. He called later during the day and told me my tire was in and said he was ready for me whenever. That s amazing! I came by and sure enough Jonathan took care of me right away. Excellent service and excellent professional. I would like to get all my tires serviced here and I will only come if Jonathan is there to take care of me. Thank you!

  markus brown
a month ago
how many teenagers does it take to change a tire?Apparently five I see why you don t have to makea appointment for this location It seems like some of the workers Lied on their R�sum� because if you re lucky to get a older person to pull your vehicle in they ll get you done out in seconds but if you get one of these teenagers, it ll take them hours to finish their job assistance after screwing up something had to wait 3 hours and they weren t busy. And if they try to get you to buy anything such as windshield wipers, don t Buy them from them. terrible customer service

  S V
a month ago
We have been waiting for several hours so they can make an alignment to our truck, employees are only walking through the parking lot smoking marijuana.They don't work, they just waste time, they don't respect customers. It is too much that they always do the same and nobody caught their attention. I will not return and that place will not be recommended. Please do not go. Do not waste your time or your money in that place.

  Pamela Kenebrew
3 months ago
Purchased a set of tires 3 years ago with a warranty. Set appointment. Turned out tire had a piece of metal lodged in the tread. In and out in 1 hour. Jeff assisted me and provided great customer service.

  Mark Reellz
a month ago
My only problem with this location is that these kids don t know what they re doing, It took almost 2 hours to get tires, balanced and mounted because they were playing around on their phones also watch who you let drive your car into the shop. Some of these teenagers will get excited when they see a sports car of any sort here s my warning if you drive any modified vehicle or manual transmission please let them know that you would like to drive your own car into the shop and pull your own car out. One of the workers broke my shift knob because they didn t know how to put the damn thing in park. And instead of coming to ask me they decided to sit there and fumble with it and play loud music it wasn t until they noticed that I was standing outside, literally watching them where they asked me for help also, go after them and check your Lugnuts, count all of them to make sure they are tight because my Lugnuts were loose.

  Eric Jenkins
a year ago
Discount Tire of Matteson did an excellent job of changing the rims and tires on our Airstream Bambi travel trailer today. Jacking the trailer from the labeled jack points (instead of the axle) was extremely important for maintaining alignment, and their staff obliged with all the professionalism and care we could have hoped for. Thank you!

  Todd Lewis
2 months ago
Went in for a rotation, almost ended badly. Customer service rep at counter is arrogant and needs to be reminded who he works for. Customers are the reason he's there. Won't be back for future tire needs. Ended up buying a set of tires elsewhere.

  Davonda Buck
4 months ago
They always have excellent customer service. Lol, I actually thought you get a "discount" on these expensive a$$ tires. But so far so good.

  George Rossano
4 years ago
Nearly always busy but make an appointment and solve that issue. Always friendly service and staff. Decent selection of tires but I get basic plus and avoid the high end. Always a better experience than NTB and Firestone.

  C. David
2 months ago
Anything dealing with my tires they take care of ... prices are pretty good and quality of work is great also ... there is one young guy that I will never let touch my car everyone else is great

  wendell
6 months ago
great employees. always professional. customer tip: always get road hazard warranty. for me it's an extra $15/tire but i save over $100/tire if i need to have it replaced. $15 is easier to come up with than $100...

  everett meadows
2 months ago
Complimentary air is a nice customer service feature especially considering it was 5 degrees in Chicago when we went to get the air

  lauren keith
4 months ago
Never answer the phone and will leave you on hold for 20-30 minutes to give you a status update on your vehicle.

  Mack Leonard
4 months ago
Great service fast and courteous manager by the name of Benjamin is excellent for I'm thankful that I went to discount tires and I hope you will too

  Mauro Coria
7 months ago
All discount tires over charge !!! I was looking at a set of tires which cost $198.80 each. With all the fees attached my total came to be $1180.39. I went on Amazon and saw the same tires for $149.11. In total i ended up paying for the tires alone $657 with delivery fee. I took my tires to a local shop and got my tires balanced and installed for $100. That bring my total for installation balancing and the set of tires to $757 !!! That's a saving of $423 !!!! Please buy your tires online and take them to a locally own business !! And save a ton of money !!!!

  Felicia Ann
a year ago
Great service with informative & friendly staff. I needed my flat tire swapped for a new tire asap and the wait was an hour and a half. No big deal, considering I didn't have an appointment. But the job only took about 15 minutes, so my overall experience wasn't too bad! Will definitely consider them again in the future

  Charlene Jones
8 months ago
I get my ties there very reasonable price staff very friendly. When my ties need air discount tire check free and air up while you drive up for to check tire pressure let you know if ties bad. Nice place.

  Anthony
2 months ago
Friendly, professional and knowledgeable staff with fair prices. Not much more you can ask for.

  Your Business Is Awesome
a year ago
Top Notch Service!! I was in and out for 4 tires in less than 35 minutes. Never have any issues when I come to this location, the guys are professional and get the job done.Update: Went here again recently!! The service was exceptional. I placed an order for tires over the phone with Luis. He said they probably wouldn't be in until Friday or Saturday, but they came in on Thursday and he told me I could come in to have them installed. It was close to closing time and they were really busy, but they managed to still get my vehicle done in a good amount of time. Luis and the installer that put the tires on gave my vehicle the white glove treatment. I really appreciate and respect people who have pride in their work, we need more people like this these days. Everyone in the store deserves recognition because they all work hard. I will always support this location, it's awesome!!

  Yugette Harris
7 months ago
This is the worst discount tire I have encountered. I literally been trying to reach the by phone for 2 days and they will not answer or they pick up and immediately put call on hold. Totally unacceptable and unprofessional. I have some tires delivered,very expensive tires. I'm trying to verify my tires arrived and confirm my appointment. I'm extremely disappointed.

  M Ruiz
a year ago
I visited this location a few days ago. I had a great experience with the costumer service I received. Luis was the employee who helped me. He was very knowledgeable and took his time to explain the tires numbers and what my car needed. He gave me an estimated time and I was out of the store within the given time, which I really appreciated because I had my son with me.I would truly recommend others to stop at this store location. See Luis you'll be one content and satisfied costumer!!!!!

  Chris Bowie
11 months ago
The wait at Discount Tire is a bit staggering... To their credit they'll tell you when you walk in that you should've made an appointment. They give you the option to stay if you're willing to wait 2 hrs. (I've been waiting for 4) The place seems understaffed. But the staff they do have is professional.

  JC Flowers
10 months ago
This place was amazing, came in with a flat tire and they got it done same day and we didn't miss a beat! Great customer service and fast reliable work! Glad we chose them to limp the car into!

  Byron Curry Sr.
a year ago
Long time customer that haven't been to the Matteson, IL location in a while. Even with so much time that has passed, the service is still the same, Exceptional!!! The staff always display good bedside manners, making you feel like your business is appreciated. I only stopped in today to have a flat tire fixed. Although it was free of charge, they treated me like a made a purchase. I will most definitely be buying tires from them in the future. Good customer service isn't everything but, it's the only thing that keeps people coming back.

  Michael Olimene
4 months ago
I got 4 tires installed and they did a great job

  Matt Jajkowski
a year ago
This place is terrible, their customer service is so lacking. Nothing but bad attitude. I stopped in to get my tire patched. That is all that I wanted and I told him that upfront I wasn t ready to buy tires that day. The jerk wasted my time. He just wanted to sell me tires. I wasn t ready to buy tires and he went through the whole spiel anyway. I told him again that I just wanted my tire patched. Then he reveals that I ll be waiting for at least three hours and if he just would ve opened with that, I would have understood and gone elsewhere. If he would have listened to me I was planning on buying tires from them at a future date. However, after that experience I would I ll never go back. Save your time, a free tire patch isn t worth it. Their prices aren t that great and comparable to Costco or other tire vendors. Discount tire is by far the worst place to buy tires when you have to put up with angry, rude, and condensing people.

  Stacey Bell
11 months ago
I truly thank God for Luis Rivera at Discount Tires! Today, he really took care of me. I came in after having a slow leak in my tire due to a nail that was initially plugged. I was more than sure that I still had full coverage on it from my extended warranty. However, I did not have the coverage nor the money to get what I needed. Luis blessed me by crediting it to me so that I would be safe on the road. A huge Thank you!!!

  R Connor
a year ago
I've been a customer here for years. Every once in a while something gets a bit messed up; they're human. But yesterday they took on angelic status due to one phenomenal employee, Bryan. He is simply amazing with his total attention to customer service and his keen observation. He wants customers to leave truly happy.