Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
DeeAnna Beckham
a week ago
Love this place. They have been doing bodywork for my family cars for over 10 years. Great quality and customer service. Assistance getting a rental car.
Larry Burch
a week ago
From the moment I walked in the door I was greeted promptly and with enthusiastic respect! Everyone was attentive to my needs and considerate of my time of which I was pleasantly surprised. My estimate took less time than they estimated and they immediately started the work of which they completed within 24 hours. If I ever require bodywork on my vehicles in the future CARSTAR will get my business.
Charles Fields Jr.
3 weeks ago
Had driver s side rear end work done from accident a few months ago. Awesome hospitality from all of the staff. They had my rental car delivered to drive while repairs were done. They were very nice and helpful. Finished my vehicles day early and explained full details of warranties. Body work looks very nice
Krista Basuel
a month ago
Their customer service is top notch! It was a pleasant experience with the phone calls and face- to- face interactions. I love how they kept me updated my voice-mails and texts. They handled the whole situation through the insurance and Enterprise. They made a scary, frustrating situation so much easier and calmer than I ever imagined. The work done on my van was top notch! They even cleaned my can outside and inside!
Karen _
2 months ago
I was very pleased with my Car Star experience. Amber made me feel comfortable and kept me apprised of the progress and expected completion date. My car was completed earlier than expected and looks like new! Plus it was all clean and vacuumed. I would highly recommend Car Star. Thanks, Amber, and Car Star.
Melodie Webb
2 months ago
I brought my vehicle to CARSTAR for body work after a minor accident. From the onset of my experience, they were transparent about repair timelines, pricing, and the claims process from the repair shop side.I was very grateful for the text message updates and repairs were completed before the date they provided. I was very happy with the work and the service was outstanding.
Peggy Turnbull
2 months ago
They were unbelievable good. They kept me updated every step of the way. My rental car ways there and ready for me they day I dropped of my car. This the place you can trust with the repairs to your vehicle. Thanks again for doing an amazing job on my Chevy Trax.
Tyanna Michelle
a month ago
I came in here because someone rear ended me back in September so I needed some work done on my car. Let me just say this place was hands down phenomenal. This was my first time filing an insurance claim that required a rental and they helped make the entire process a breeze. After going to my insurance and picking this place to do my repairs, I get there, they quoted me, and when it came time to my appointment date they handled the rental and everything so all I had to do was drop off my keys and pick up my rental s. Returning the rental and picking up my car was just as seamless. Thank you Carstar Maryville for everything and doing such a great job on my car s repairs!
lisa fort
3 months ago
Amber and Nicole were amazing to deal with. Not only was my vehicle ready months quicker than originally anticipated, these two women dealt with all of the hassle I was receiving from Enterprise (absolute nightmare multiple issues and insanely bad customer service skills) about my rental car. This is without a doubt the shop I will use going forward for all of my needs.
Larry Shasteen
6 months ago
CARSTAR repaired the front end of my car after an auto accident. They were very reasonably priced, did a fantastic job and kept me informed throughout. Everyone from estimates, body work to the front desk are professional In everything they do. They 10 stars from me.
Haas Portraits
3 months ago
They are so unbelievably good I would give them 110 if I could!! The job they did, customer service, Amber dealing with my insurance and fixing everything, how amazing my car looked inside and out when I picked it up. I cannot recommend them enough. Thank you.
Tom Hinton
2 months ago
Amber and Greg took wonderful care of our collision repair. They kept us updated and even got the car done early. They are always very pleasant and well informed.Thanks, Tom and Donna.
Grace Lenard
2 months ago
CarStar did an amazing job. They took care of me from the moment I walked through the door, until I picked my car up. I received updates along the way, my car was completed earlier than expected, and it looks brand new. I am pleased with how easy they made the process, thank you!!
Leah Sika
a week ago
CarStar & their staff were AH-MAZING to work with. Excellent customer service & great communication throughout the process! Special thanks to Darren, Nicole & Amber!!!!
David McVey
a month ago
I had an encounter with a deer that damaged the front end, hood, and both front fenders while I was driving my two month old 2024 Subaru Outback. Carstar was recommended to me by my insurance company. I'm sure glad to have gotten that recommendation!Carstar-Maryville was just great in every respect. Everything from the estimate, picking up a rental car, weekly updates via text or voicemail was handled by courteous and friendly staff. My car looks, and runs, perfectly as far as I can tell. I'm very satisfied and I would not hesitate to recommend Carstar-Maryville to anyone needing auto body repair work. Thank you, Carstar-Maryville!
David Giger
a month ago
The best! Took a vehicle there after hitting a deer and it s like it never even happened! Nicole and Amber made it incredibly easy. Highly recommended!
Mariah Rohne
5 months ago
Highly recommend! The guys here are so nice and helpful! Specifically, Greg and Dustin took the time to answer my questions and guide me through the process of my car being totaled.I ll definitely use them again should the need arise!
Kim Tripp
4 months ago
I have used Carstar several times and they always go above and beyond to help. They never disappoint. Their very professional and their work is amazing! I would highly recommend using this company if needed. You definitely couldn't go wrong.Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim
Annette Ervin
3 weeks ago
THEY FAIL IN COMMUNICATION.They charged me a processing fee with my deductible for using my credit card. I wasnt given an option until ask why I charged extra. I wasnt prepared to even pay any other way Maybe if I was Foretold. Also they had my car longer than expected and found out when I picked up it had Hail damage while in their possesion/shop. I felt some kind of way because she made me feel like THEY DID ME A FAVOR Because they repaired the damage at no cost.As far as how my auto body work Excellent
Dawn Bee (DawnyB73)
a month ago
CarStar has always done an excellent job repairing my cars! Highly recommend! Ask for Amber! She s wonderful!
Morgan Suhre
3 months ago
What a reputable facility! While away at graduate school, I was quoted nearly $3000 for a leaky sunroof. My insurance recommended getting a second opinion with a trusted company leading me to Carstar. Greg took a look at my car and knew it wasn't the usual clogged sunroof drains. He asked if we could leave the car for him to figure out what was going on. After a few days, he found the problem in one of the drains and was able to fix the problem himself without replacing the roof. This totaled only $150 vs the $3000 I was initially quoted at another facility. This is a group of honest and hardworking people. Maryville Carstar has exceptional costumer service and care, and was very tenacious at solving the problem. I cannot recommend them enough!
Bryan and Liberty Bennett
2 months ago
Completely hassle free...even worked with us to accomodate unexpected date and time changes...I've brought both my cars here and would recommend to a friend!
MaryAnn Green
4 months ago
Took my car in to get an estimate for repairs. They were professional and provided a detailed plan for the repairs. In addition they updated the status on the car every 3 to 4 days and finished it 4 days early. I highly recommend using this business.
Ryan Barker
2 months ago
They did an excellent job on my repairs and were also great at keeping me up to date on everything. From the front desk, all they way thru, very happy with the repairs they did for me.
Charles David
a month ago
Went to get a pesky door ding taken out of my Camry and the team at CARSTAR in Maryville were wonderful!! Great work, communication, and the final result looks great!! A+++++!!!!!
Michael Aden
a month ago
Everything from start to finish was simple. They had loaner car waiting when I arrived. carstar provided regular up dates and the car finished a day early. It looks great.
M M
4 months ago
The Maryville location went above and beyond. The customer service was always friendly, personable, and professional. The staff was very so helpful and understanding. They called me multiple times with updates as soon as they got the information. They even contacted my sheisty insurance company for me when I couldn't contact them. They made sure my vehicle was up to date on any recall services too because I mentioned that I was having a hard time scheduling those appointments. They even cleaned the interior and exterior of my vehicle before I picked it up. 10 out of 10. I would definitely recommend. If for some unfortunate reason something happens to my car again, I would choose Maryville Carstar. I guess you can say my car shines because of Carstar, heehee. A special shout out to Nicole and Dustin who I worked with closely. But kudos and applause to the whole team who made it possible. You rock. They stepped in and were my peace of mind throughout this whole failed Kia Boys fiasco.
Melissa Vu
6 months ago
Great service from the beginning to end! The male employees never made me feel like they were treating me differently because I was a female. Explained everything to that I understood everything and also checked on other things with my car just o be nice and provide me knowledge.Satisfied with their work in my car. I will go through them again if ever needed.
Alyssa Gillespie
5 months ago
Car star did a amazing job on my car, in July my car got hit hard with hail. Took my car to car star they had it done in a week no issues & it looks SO much better I couldn t believe it! Highly recommend them, fast & friendly!!
Steven Smith
4 months ago
Excellent shop. Car looks great. Second time for different reasons. Referred a few people who got excellent service also. Hope to not go again, but definitely the place to go.