Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jihye B
a month ago
They did a great job. Really fast. They replaced my back frame within 8 days. It would v been taken 3 months if it was LA. They were really good with keeping me posted through out the process. Steven was very helpful and trustworthy. I recommend this repair shop.

  Sara Rials
2 weeks ago
I am extremely satisfied with the level of professionalism with the staff at Caliber Collision. This was my first car accident in 25 years of driving and I did not know what to expect. Darren and his team made it easy to navigate and kept me posted throughout the entire process. When I picked up my car, it looked brand new. Thank you so much for your services!

  Ashley McMillen
2 months ago
My auto insurance led me to Caliber Collision and I m so thankful they did. The entire process of having my car repaired here was painless and they had my car ready for pickup in less than a week. I love their method of keeping clients updated through texts and can t recommend this location enough!

  Joe Mater
9 months ago
Repair to my new CRV was completed to my satisfaction! The car looks perfect! Staff was very professional and helpful during the entire process! Highly recommend!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Dev desai
2 months ago
My car was dropped off January 10th. And before it got dropped off I was told on the phone that it would be around January 24th. After my car was dropped they told me February 7th. I waited till the 7th and even called the night before to make sure and was told that I will get a call tomorrow. So I had called off to go pick up the car. And in the morning they changed the date to March 1th. And was told they still haven t started working on the car till today. They apologized and said they were working on other cars. I wish they were transparent with me so I could have taken my car else where instead of having my car sitting in their lot when it could be getting fixed else where. I was told my car was next in line for 3 weeks.

  robin massa
7 months ago
They are very responsible with your vehicle. They do quality work. Always makes sure the customer is happy. They keep you informed of what is going on while your vehicle in there. I have nothing but great reviews for this company. I only wish other companies were like them

  Jennifer Albrecht
5 months ago
This company goes above and beyond to do the best work possible. You will always know where your vehicle is in the process. Customer service is excellentServices: Painting, Body & TrimServices: Painting, Body & Trim

  Theresa Whitt
6 months ago
Very quick service. I was called after my estimate and told everything that was needed. I was updated every time something was done with my vehicle. I didn t even have to worry about returning my rental.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Michael Peterson
a month ago
Great manager and great technicians. Very friendly, informative and did a great job!

  jean cutright
2 months ago
The best place to get your car repaired. They are fast and dependable.

  Rene' St. Peters
a month ago
They did a great job. Very efficient

  Drew W
6 months ago
The outside of my car was broken so they fixed it. No fuss, no problem when I went through USAA.

  Vince Valesano
a month ago
Good people and good repair work. Five stars!

  Cory Brandt
a year ago
I was referred to this location by my mom and also my insurance company. My beautiful brand new 2022 Subaru Outback was hit in front of my house by a hit-and-run driver. I took my car to Caliber and Lonnie met me outside. He did a quick inspection and took pictures. It took about a month to get in to start repairs. Everyone I met was very nice. They kept in contact with me during the process. They even made it easy to return my rental car from their shop. It took a week to get my car back. It looks as beautiful as it did from the first day I purchased my car. Lonnie and his team did a great job and made me feel at ease during this stressful time.

  Edie Blaylock
a year ago
The customer service, friendly atmosphere and the quality of work is absolutely top notch!! The team at Caliber Collision in Maryville is hands down one I would use again and definitely recommend. My car came back looking new again and cleaner than when I dropped it off. 100% quality work!Services: Painting, Auto engine diagnostic, Body & TrimServices: Painting, Auto engine diagnostic, Body & Trim

  Heather Sheff
a year ago
I am extremely satisfied with the quality of work and professionalism of this company! I would definitely recommend them to all of you and everyone I know !They are extremely friendly people and did an amazing job on my car !!! I give them 5stars and A+ ratingServices: Painting, Body & TrimServices: Painting, Body & Trim

  Jim VanNest
a year ago
We had an accident and needed some small work done on our truck. Our insurance company referred us to Caliber Maryville. Everything about our experience was top notch. From the first call to set up the estimate to driving off the lot with our truck fixed. Lonnie is absolutely outstanding - we highly recommend that if you go to Caliber you ask for him. He was on top of everything, from putting the estimate together, handling insurance, ordering parts and making sure the truck was brought in and fixed in a timely manner. Everything he said would happen did. And we never had to call to ask for anything - he always called us with info. And the work was fantastic. Stellar performance from everyone I dealt with or talked to at Caliber. Hopefully we won't have any more wrecks - but if we do, we'll definitely go back.Service: Body & Trim

  Ashley Barkley
3 years ago
This was my first time dealing with any sort of vehicle repair. So I had no idea what to expect or what to do. The lady at the front desk was very friendly, and made sure I understood the entire process. She answered all my questions.The guys who helped me with the vehicle was just as nice. He made sure I understood the whole process of fixing my vehicle and kept me well informed of any updates. I received text messages throughout the entire process, which I really appreciated!!With the pandemic going on, everyone was wearing masks and being a safe distance. Which is really appreciated.Overall, I had a fantastic experience! And would recommend Caliber Collision to anyone. Everyone was knowledgeable and welcoming.Service: Body & Trim

  Bridget Brown
2 years ago
Awesome customer service and the quality of work is amazing! I received updates about my suv daily from Darren so i was kept informed every step of process.When I picked it up there was no evidence that a basketball hoop had fell on the hood of my car, it was like brand new. In addition to my hood being repaired I noticed they cleaned the outside and vacuumed out the inside of my car which is above and beyond what I expected.Services: Painting, Body & Trim

  Shanethia Gilmore
a year ago
Excellent customer service everyone greeted me with a smile! They kept me informed of the process of my repairs and I even got my vehicle back earlier than expected and they cleaned my vehicle dealer ship style that really made my day!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Michael Jablonski
a month ago
Received very professional, friendly and extremely quality bodywork. Finished in a exceptional time!Service: Body & TrimService: Body & Trim

  Katie Smith
3 years ago
Caliber Collision is top notch! Great work, kind and attentive staff. They even had my car finished early! The facility is clean and overall the staff is friendly and attentive. There was one gentleman who wasn't personable but everyone else I dealt with were fantastic.Services: Painting, Body & Trim, WeldingServices: Painting, Body & Trim, Welding

  Andrew Horras
2 years ago
Caliber did a great job on our insurance repair of our 2018 Ford Explorer. Caliber finished the repairs on time and within budget. Everything went as expected and we were updated every step of the way. The best part was the paint matched and the car looks like new. I recommend Caliber Collision.Services: Painting, Body & TrimServices: Painting, Body & Trim

  erik drisdel
4 months ago
I was very satisfied with the job they had done on my car

  Jmjhoffman236
3 years ago
I normally don't write reviews because either I forget or I don't feel like doing it. However, because of the whole situation that I got myself into. I thought I would write a positive review for Caliber Collision.I scraped the side of my Mazda while backing my car out of the garage during my move to a new house. I felt so horrible when that happened. So I did what anyone should do, contact my insurance agency and find a local body shop to take this to. Caliber Collision was the nearest one from my house and that I can easily get there and back during my work hours. I made an appointment through my insurance agency. When I first arrived at Caliber, I was instantly greeted by a lovely lady who works there and she made me feel comfortable while we went through the paperwork and do a pre-inspection of my Mazda before the actual inspector of the shop got there. She made sure to contact Enterprise to bring me a rental to drive while my car was in the shop. I only had to wait 10 mins for the rental to arrive. During the wait, the staff made me feel comfortable and gave me information on what to expect during this whole process. I got my rental and drove home. First, I get a text from Caliber that they started the whole process on my Mazda. Then a few hours later, I received a call from Darren who handled my claim at Caliber and he explained to me the process of what they are going to do to my car. He said it would take a week to get my car repaired. It actually took two whole days for the repair which I was shocked and happy to know that it was ready sooner than I expected. I was so happy to get the news that my car is ready, I immediately drove to the shop.When I arrived at the shop, I dropped off the rental and came to see my car. I was so shocked that my car looks so beautiful and like the first time that I purchased the car a year ago. I left the shop and drove home. When I got home, I realized I left my garage clicker in the rental so I immediately called the shop. They answered and said they will wait for me to get there and hand me back my clicker from the rental as i forgot to grab it from there. When I got there, they were waiting for me outside with my clicker and greeted me with smiles and kindnessIn summary, I felt like I was treated with kindness and respect during the whole process. Caliber Collision has made this whole experience memorable and definitely will be my first choice if I ever need future services for my Mazda. Thank you Caliber Collision of Maryville, IL for making my Mazda beautiful again! I would highly recommend coming here and will recommend this to my friends and family too.Services: Painting, Body & Trim

  Chris Jersey McCrossan
11 months ago
Lonnie and his team were great. After a vandalism of my truck, they got me fixed up and back in working order in less time than anticipated.Service: Body & TrimService: Body & Trim

  Julie Wilkinson
2 months ago
Lonnie D. Provided excellent customer service.

  Lisa Manning
a year ago
Lonnie & Ciera were the best. Great customer service and all promises kept. If you have the unfortunate auto accident as I did, go to Caliber, they will fix you right up!Service: Body & TrimService: Body & Trim

  Feminine. & LOC D.
a year ago
This place is amazing. After getting into an accident, caliber fixed my KIA and had it looking brand new ! They even detailed my vehicle! Friendly environment ! 5 STARS!!Service: PaintingService: Painting

  Karen Baker
8 months ago
Great experience with customer service, communication and quality of repairs for my new vehicle after an accident.