Owen Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shae Stivers
a month ago
I had a very nice experience today. Kiera was great she's so sweet. They all worked hard to get me the best financing possible. No complaints here. I was in and out pretty quickly.

  Joe L
a month ago
Not to go into my personal life, but because of life events outside my control, I needed to trade in my 2019 Ford Ranger that I bought for my retirement years. I had planned for it to be the last vehicle I ever purchased. But because life happens I was needing a car that was lower to the ground. I had several other things that I needed in a car as well. When the salesperson asked me what I was looking for, I said a miracle. And I told her what all I needed and why. I gave her a long list of I needs, and I also had some things I would like, but were not required. I had 3 people working with me. It really felt like they cared about my situation and that they really wanted to help, not just sell a car. Not only did they meet my entire needs list, they also met my entire want list, and then even a little bit more. They did what I did not think they could do and then some. If I could give them more than 5 stars, I would. There is no way they could have made the experience better.

  Kali Holmes
11 months ago
I had an amazing experience at Owen ford recently. Their staff is very friendly and makes sure that you have a great experience. Macy is the absolute best. She went above and beyond for me last Friday. She got got me the best deal for my new Explorer (and I literally drove it off the showroom floor). She even surprised me with a bunch of bling accessories while I got my protective coating.

  Mandy Cooley
a month ago
Excellent customer service. Jack was very kind and helpful and worked with us when we purchased our new car.

  Kathy Puskar
3 months ago
Amazing customer service at this dealership!We stopped in for assistance with our tire pressure on our f250 while traveling from PA to OK. Their kindness and immediate assistance made this stop a pleasure!

  A.J. Russell
11 months ago
Anthony was amazing on working on a deal with me. He helped me get a great deal on a great car. The rest of the team was super helpful and kind through the whole experience.

  Stephanie Stone
8 months ago
My experience was awesome with Kiera! She is energetic and such a sweetie. If you are in the market for a new or used vehicle definitely check out Owen ford and talk to Kiera.

  Becky Wilhoit
2 years ago
The guys answered all questions about the Ford Edge Titanium I was I was looking at. Felt no high pressure or any rush in dealing with Nic, Joe or Josh. They were very friendly & made sure I was happy & understood our purchase agreement. These guys also made it clear if I had any future questions that they would be there to help me. Great job guys!

  David Rickman
2 years ago
If I could give ten stars I wouldn t hesitate! I moved to Illinois 6 years ago. 57 year-old here. I have purchased many vehicles over the years. My experience at Owen was the best ever. The staff at Owen were outstanding in all ways! Personable, professional, efficient, and extremely helpful. Kyhe, Josh, and Joe: Thank You!!

  Randy Mullins
a month ago
Awesome experience, Jack treated us exceptional. Would definitely buy here again.

  John Sanchez
a year ago
Had a great experience with Owen Ford with a Vehicle we purchased for my wife. They found us a low mileage Ford Focus to replace her Chevy Cruze. Kyhe Wheeler is a Great Salesperson to work with and and their Warranty Forever is awesome! Will be working with them on future purchases.

  Jeremy Whitkanack
2 years ago
Traded one of my favorites in at Owen. This was one of the easiest deals I ve ever made. Everyone was super Nice from Kiera and Mr Holt in sales to the the finance department. Fair and fast. I ll be coming back for sure!

  david bryan
9 months ago
Just wanted to give a massive shoutout to Erin, my BDC rep and my salesman Jack and everyone at Owen Ford!!!! Seriously they were amazing. There was a small problem from what I was told to when I got there but they handled it so professionally and respectfully. My wife and I had our 3 young daughters with us who are very energetic and noisy and the whole team there entertained them and one of the staff was even letting them sit in the cars in the showroom and playing with them. My 2014 expedition I got that I drove 3 hours for got us home like a champ and on top of it being a great vehicle I got a great deal with a killer forever warranty with it. Can t say enough positive things about my experience! I ll gladly drive 3 hours away again when it s time to buy another vehicle and I ll be asking for Jack again.P.S. our credit wasn t the best but they found a way to take awesome care of us!

  Daron Dryer
7 months ago
My wife and I drove an hour and a half from Indy and it was worth it. Lyvvea, the sales associate, provided great customer service and ultimately helped us to drive away in a new truck. Based on our experience, I would, and have been, recommending Owen Ford since. Thanks Lyv and the entire Owen team that supported us.

  Kelli Copeland
a year ago
Owen Ford was the best car buying experience I've had in a really long time. We live about 2.5 hours away from there, but when we found the car we wanted at their dealership they were very helpful answering questions and helping us get more detail before we made the drive. Once we arrived the sales and finance team were amazing and made the process extremely user friendly. I'll be going back there for my next purchase for sure- it was worth the drive!!

  Adam Harkness
a year ago
I've bought alot of new Ford vehicles and this is by far the best dealership I've ever dealt with.....not only did they give me thousands more on trade than other dealers quoted but they let me use x plan that other dealers won't honor in the tight market we have now . If there were 10 stars I've give them that

  Sheena Hammond
a year ago
The car buying process was good and the sales lady was very helpful. It did take over 2 hours to actually finish the paperwork and purchase of the car, which is rather exorbitant. More importantly, buyers should know that if you don't spend the extra money to purchase the Extended Warranties, they ARE NOT helpful (even after only owning the car for 60 days) in helping to diagnose your car without making sure they get more of your money. My daughter bought a 2017 Hyundai Tuscon in November 2022 and lost all power going down the highway a couple of weeks ago. Since then, the check engine light has come on and she's lost power while parked a couple more times. Owen Ford service center insists that we pay to take our car to a Hyundai dealer to diagnose the issue. Additionally, they let me know that the sales side wouldn't stand good or help with the cost of diagnosis since we didn't buy a warranty. They also made sure to tell me that the Service department has to make money to pay their guys so if sales won't cover it, it's our problem. Terrible follow up customer service once they have your dollar and you're out the door. The sales manager even rationalized with my daughter that it didn't make monetary sense to purchase an extended warranty when they offer a power train "forever warranty", considering the age of the vehicle. Super disappointed. I know used cars are a risk, but you'd think they'd want to make their business reputable by selling cars that last longer than 2 months without mechanical issues! And, if they don't, you'd think you'd want to help their consumer so that they get repeat business in a market that is so competitive.UPDATED 2/14/23: No one has reached out to me or my daughter for any type of resolution, as the response to this review indicates.

  Scott Friese
a year ago
I purchased a pre-owned vehicle and the experience was flawless. The salespeople, Macy and Erin were courteous, friendly and professional. They explained everything about my purchase from the price and my trade in to the warranty forever. Everyone at the dealership were very nice.

  Tabor Gaskin
11 months ago
We worked primarily with Erin, and then Macey and Jeff assisted throughout the process of buying our 2023 Explorer. They answered any questioned or concerns we had. Erin was a huge help in our process such as listening to us, advocating, and being overall personable. Jeff and Macey helped us in discussing the financial aspect, and were able to assist us in making the decision that would have the most positive affect on our overall finances. The environment of the dealership is inviting and is highly recommend the dealership to any of our friends and family. We look forward to continuing to work with them!

  Vicky Davidson
a year ago
Thank you so much for going the extra mile for me! Anthony and everyone at Owen Ford worked with me until we they came up with payments I could handle. They were all very polite and professional...and not in the condescending! They even followed me over to Terre Haute to return my rental! I cannot express how much I appreciate all they did for me.

  Gretchen Morgan
10 months ago
I just bought a Ford explorer yesterday from Anthony , the experience was easy and fast . Between Jeff and Anthony they found what I wanted ,and doing business with them was so easy and stress free . I will definitely shop Owen again .

  Cortney Pigg
10 months ago
Josh N was great work with! I m excited to drive my new (to me) Highlander Hybrid! He was so patient with me, as I was dealing with my little one in the showroom.

  Edward Rusch
a year ago
My 19 year old F-150 pickup broke down 30 miles from them. They were the only shop anywhere that even agreed to "maybe" look at it. AAA took me there. Owen's service dept got it on the hoist and found the problem. From NAPA the part was $1500, and I said "Go ahead and fix it'. After my agreement, on their own, they looked further and found a like new used part for a third of that. They sent their driver to get the part the next morning and didn't bill me for that or two motel rides. I was on the road again shortly after they had the part, and the bill was shockingly reasonable. If I didn't live 350 miles away, they'd have my business forever. From their cheerful receptionist, to their friendly driver, to all the smiling service folks, this is a top of the line classy organization. Thank you my friends!

  megan
a year ago
Purchased a vehicle here last week & Kiera Kern went above and beyond!! She was able to squeeze us in for a *very short* notice appointment (during her lunch break)! We had our 16 month old son with us who she helped keep entertained our whole time at the dealership. She s very sweet, down to earth, has great communication skills, and was very professional!! If you re in the market for a vehicle, I HIGHLY recommend contacting Kiera!!!

  Kendall Killen
10 months ago
Josh N. Was really nice & easy to work with!! Found the perfect car. So glad we came here!!! Definitely recommend Owen Ford & talking to Josh!!

  Chase Warner
a year ago
Thanks to Kyhe wheeler for the awesome experience on my 2015 bms f150 he was nothing but nice and helpful appreciated every bit of it!

  Chris Mcgee
9 months ago
I recently bought a truck from Owen ford and was pleased with the experience , overall dealing with the staff they were very friendly and professional, the one small thing i would possibly change in the experience is if we could have spent less time haggling over the price with the manager and more time in financing with the pretty blonde

  Noah Hargis
a year ago
I want to thank Mr Nic Thompson for the work he put in. I probably would have never gotten my 2019 Ford Fusion if it weren't for his own help and the team. Thank you guys for the help I appreciate it!Edit: I want to express my gratitude to the service team of Owen Ford. They were very communicative with me and kept me informed of my vehicle status.....a few months after the purchase, a wrist-pin failed, meaning the entire engine block must be replaced. Granted with warranty, the engine block was free of charge, which was huge! However the time it took was over a month and a week. But, I understand the shipping which is why I'm keeping the 5 Stars, because there is only a limited things you can do without the parts. I also just returned home from my vacation and during the time with the new engine in the car, it runs like a beauty. I'm ecstatic to spend some time with this car.Huge shoutout to Bill and his team.

  Miranda Waggoner
a year ago
3 stars because our car got fixed and very well at that. -2 stars for the freaking service though! I called February the 24th to have it fixed as soon as possible and they told me that February the 28th would work. Well February the 27th they, a guy named Drew, called saying they were pulling parts to have things ready the next day and the parts were broken. Ok no problem. Though my family was upset that the part had gotten broken in the first place because apparently it is a hard part to brake. Come yesterday, March 6th I called to make sure everything was good for today and a different guy, Erin or Aaron, said that it's not until next week. I told the guy that that is what they said last week and who I had talked to when they called to tell me the part broke. Also that we had to get a rental because otherwise we wouldnt have been able to get my kids to and from school and my husband wouldn't have been able to go to work, and the rental had to go back today because this was when the car was said to be scheduled for and we cant afford it for longer. So the guy made arrangements for it to be done today the 7th. I walk in today and they had to look it up and she goes "that's not until next week". I explained what the guy said yesterday and told them who I talked to and they acted like we were an inconvenience and that they didn't want to do it. The poor communication between these people needs some fixing!

  Nathan Michl
a year ago
Excellent, fast and painless service from Anthony (sales) and Macy (finance). Didn't purchase new, but lifetime warranty coverage on our purchased vehicle puts your mind at ease.