Hale's Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kathy Rosenquist
2 days ago
Great service, helpful and friendly staff. Very trustworthyGales will be my go-go automotive for all my automotive work. Thank you for installing rotors and brakes in time for me to have my jeep back same day. Great work.

  Nick Lukancic
a month ago
They completed my oil change and tire rotation efficiently and gave a quote for new tires that were getting worn. They even kept my car locked up overnight until I was able to pick it up. Great service and I felt that they listened to my concerns about a recent issue with the vehicle. Reasonable cost, especially with a discount applied that I didn t even have to request.

  Gina Newlin
2 weeks ago
Hales Automotive again took care of our car. We had routine maintenance done. The front desk staff is always professional and friendly. The office staff is amazing! Keep up the great service Hales. Thank you for keeping us rolling.

  James Johnson
3 weeks ago
Very pleasant experience with everyone here. They were very easy to work with and charged a fair price. The work was also completed in a timely manner. I definitely recommend this place if your car need car work in the Marion area!

  Marcel De Wit
a month ago
I've been using Hale's for a while. Great flexibility: not everyone can go without their main means of transportation for days: did get my truck in in AM, got a call hours later, and another call later in the AM car was fixed...guess what?! : They repaired what needed to be fixed. No hassle no overbearing phone calls. Would I go again? Absolutely!

  Martin Parsons
a month ago
I needed a simple tire repair. Someone had a screw loose and we found it! The experience at Hale's was smooth. Got in on time, was notified of the progress by text messages, and the price was fair. I will return for other service work and recommend it.

  William Wetterstrom
a month ago
I took my truck in to have my breaks, AC, and heat checked. The breaks and AC are working great now. The issue with my heat wasn't completely resolved. The heat is still not as hot as it is supposed to be, but my temperature select knob and blower level knobs now work. May be an issue with the heater core.It was more expensive than I was expecting, but that does come with quality, and they did a great job with what was repaired. Either way, overall I am satisfied with the work that was done and I will go back with any other issues I have.Thank you Hale's Automotive.

  Lonna Hargis
3 months ago
Worked our car in on the next day. Really like the app that keeps track and gives updates on the progress of our vehicle. Even providing a picture of the car with the first update. Everyone we had to speak with was friendly and explained everything they found and what was needed to repair it. Including the costs. Very happy with the service and how thoroughly they inspected the car. Would highly recommend.

  George Kudlinski
2 months ago
A simple oil change turned in to some major repair on the front end. When I take my car to Hales for anything needed I tell them if they find something needed to fix it. I trust them 100% and feel comfortable and safe when I pick it up. Been a customer over14 years. None better

  Jay Howd
2 months ago
While driving my car to work this morning at 8:15 am, the engine in my 2019 Chevy Impala lost virtually all power and the engine was making a horrifying loud noise. I had to pull the car over to the shoulder on the I-57 entry ramp 10 minutes south of Marion. I assumed something was very seriously wrong. I first called my wife as I remember she recently had a very good experience with a Marion mechanic shop in the past, but I did not remember the name. She said it was Hale's. I called them from my car. "Jessie" came quickly to tow my vehicle (and me) to the shop. They got the car into the shop immedately, and Jessie pointed out the problem in a matter of minutes - the catalytic converter had slowly become worn and completely broken off the exhaust manifold. They did not know how soon they might get the part at the time, but assured me if they could get it today, I might be able to pick the car back up by the end of the day. I went to work in Marion this morning after dropping it off, hoping I could at least get the car back by the next day. To my surprise, around 11:00 am, I received a call from Hale's. They happened to have the catalytic converter in stock, they installed it, they inspected the engine for proper function, and the car was ready for pick up, all within literally a couple of hours! I was shocked they could provide such great service so quickly. I happily picked the vehicle back up over my lunch hour. I was very pleasantly surprised as to the quality, level, and timeliness of the repair and service. Every one I spoke to was very cordial. You can just tell these people are running a top notch business! The price I was quoted was very fair. I would highly recommend Hale's to anyone needing automotive repairs or maintenance work in Southern Illinois. My wife and I certainly will be return customers!

  Lori Boyd
a month ago
A flat tire that needed repair. I asked if I could wait as didn t feel comfortable coming back. You not only repaired and filled all my tires you did it very quickly, you were very professional in doing a great job. Wonderful service!!

  Matt Harriss
5 days ago
Hale's got me right in for an oil change. Becky was kind, professional, and answered all my questions. The cost was very reasonable. I will be back.

  Roxanne Tesar
a week ago
Professional, clear on their explanations of the service performed. Fair prices. Kept me updated on progress by text. I will return for other services on my vehicle.

  Jason Sullivan
2 months ago
Thanks to Hale's Automotive for a stellar job! My 2015 Kia now drives like it did when I drove it off the lot, brand new. Top notch work (front end alignment) and super friendly staff. 10 out of 10, would recommend!

  lisa johnson
a month ago
Excellent Service Hale s Automotive is the place to go with all your vehicles! Me & my sister & my brother go there! We won t go anywhere else! They check your vehicle over & let you know what you need! I was just there February 16th 2024. Thank You Hale s Automotive for your great service!!

  dena mccormick
a month ago
Went to Rodgers Automotive for brake squealing. Told needed all 4 brake roters and pads. Cost of 1097.00! Got free second opinion from Hales. Told nothing wrong with brakes or pads....just dirty! Thanks for being honest and reliable! Despite being a loyal customer for 30 plus years at Rodgers, We're now switching our business to you!

  Vicki McGlashe
2 weeks ago
Great friendly service. They serviced my vehicle timely and the wait wasn t long. It s very affordable for an oil change.

  Adam
a week ago
Service was great, the staff is very friendly and willing to help, and always finds the issues. Would highly recommend for all your automotive needs.

  Patrick Hughes
2 weeks ago
The staff is very personable, and the prices very reasonable. We will definitely be returning for maintenance on both our cars.

  Amanda Hilt
a month ago
I have been going to Hale's for many years. They are honest and fair and stand by their work. I appreciate the communication and how they walk you through the evey step of the repair.

  Danny Mcguire
a month ago
We took our Subaru Forester here and they got it taken care of very fast. With good communication of what was wrong and when they would be done. Will be coming back.

  nf eayrs
2 weeks ago
Very satisfied with the service and helpfulness of front office reception. First time using this business and I will return for future service work. I feel they are honest and trustworthy.

  Mark John
3 months ago
Hale's Automotive came to the rescue when no other repair shops in Carbondale, Murphysboro, and Marion could handle our 2013 Isuzu NPR. Their team of professionals demonstrated exceptional skill and experience, successfully servicing our vehicle when others couldn't. Their dedication, honesty and expertise have earned my trust, and they will undoubtedly have my business in the future. I'm grateful for their outstanding service and highly recommend Hale's Automotive to anyone in need of reliable and expert car care.Desert Winds GroupU.S MAIL CONTRACTOR

  Charla Crow
a month ago
They were very efficient in repairing my car. Very courteous and fast. Also very generous in regards to settling my debt to them.

  LaCosta Marks
2 months ago
Friendly and knowledgeable people. They listened to all my concerns and checked either problem out and explained how they fixed each and informed me of cost before performing any maintenance so there was no sticker shock.

  Janine Samples
4 weeks ago
I'm very pleased with Hales. I've been having my car serviced there for the past several years and the service has always been done on time and often comes in below the estimate.

  Jonathon Nail
a month ago
After searching for a shop that could fit my wife's Dog Grooming bus, Hales took it right in and got done the same day. Excellent job and highly recommend

  Mike Copher
a month ago
I take my truck to Hale's for everything from oil change and tire rotation to replacing the engine. I will continue to take it to them. They are fast and reliable.

  Sandra Dahmer
3 months ago
I can tell they take care of their customers..they are very nice and friendly. I have a new place to take my car to... HALE'S...I WILL NEVER GO BACK TO WHERE I REGULARLY GO...last few times I've been the work and attitude has changed . HALE'S is where it's at

  Babe Hoover
2 months ago
Totally awesome place, everyone was so nice. Oil change was completed and it was a great experience. Will definitely be back.