Woodrum Toyota of Macomb

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tyler Buchanan
a month ago
Noah is the guy you want to talk to - he was super knowledgeable about all of the trucks they had on the lot and I ended up going with the Tundra. Already put 3000 miles on it in about 20 days and can say its the best feeling vehicle I've driven. Happy I had Noahs help picking something out

  Tammy Jones
a week ago
TJ and I managed to discuss a used Toyota Tacoma over the phone across the span of a few hours on a Friday, and we were convinced THIS was THE VEHICLE and THE GUY and the FAMILY-OWNED business we HAD TO do business with. TJ happily and quickly sent photos of every ding/scuff, per our request, and he also sent detailed pictures of the tire tread, the leather seats, the dash/vehicle amenities, and the bed/bed cover. He didn't seem bothered or too busy to entertain AND more than adequately answered myriad questions as well as provided numerous details regarding the dealership's financing options and how-tos to satisfy this ever-asking, reformed English teacher!Within 4 hours, we had agreed to the price, he had faxed everything down to us/our bank in St. Louis, had the vehicle detailed and filled up, and stored inside overnight per my request that it be inside for the evening, so that after having been washed/detailed it wouldn't get dew on it nor have bug spots or birdie do from any overnight visitors! I headed to the bank by 5 pm, signed the note, got a Cashier's Check for the balance, and arranged for our 3.5 hour drive up into Western IL the next morning for our first (but, we would learn the day of, DEFINITELY NOT OUR LAST) visit to the endearing town full of Colonel Rock dog statues, fried lip & dip-filled restaurants, and must-try-next-time pizza joints (unfortunately they were all closed during our visit...no one knew or could explain why Chubby's, Gelsosomo's, AND Larry A's were all closed mysteriously at 1:30/3 on a SATURDAY?!).But I digress, so, by the time we arrived, because I had shared with TJ about our daughter being hospitalized and our need for a swift sale, he and the sales manager Jared, both greeted us in the lot when we pulled up, asked about how our daughter was doing, said they'd been praying, and proceeded to get right down to business not even offering a sideways glance when I had to step out to take a phone call from the hospital, doing all this without ever rushing us or expressing anything but kindness and understanding! They had already placed a temp tag on the truck, parked it under the circle drive carport, and had even placed a red ribbon on the hood of it! While we shook hands and shared laughs, they assured us this would be an efficient process, and within FIFTEEN MINUTES, we had things signed and sealed!This entire process was the MOST ENJOYABLE vehicle-buying experience I/we have EVER had! Jared and TJ were so friendly, even inquiring about our daughter whom I had shared with them had been hospitalized for 1.5 months which is why I had stressed to him the day prior was the reason we needed this to go swiftly, so we could get there, buy the truck, and get back home for visiting hours at 7 pm. We were literally in and out of the dealership with food/restaurant recommendations on where to find gluten free food options (my need) with our new-to-us Tacoma within 30 minutes total despite all my chatting and al the had-to-have photo opps of us with the truck, with TJ, AND, of course, with ME INSISTING we HAD TO jump on the back of their decorated Colonel Rock Dawgs to take pictures before I'd leave! They were happy to oblige me, so we now own our personal memories of this fabulous college town AND a CLEAN, LOW-MILEAGE Toyota...along with a relationship with OUR new hometown Toyota dealer!God, Woodrum Automotive, TJ, Jared, Macomb, and Colonel Rock all helped paint us happy today which was no small feat considering our child's situation, the loss of a vehicle the same week of her hospitalization, the news I received last Friday regarding my school-district's decision to discontinue my grant-funded educational job, as well as COVID and 2 life-threatening hospitalizations of my spouse's 82 year old father in the last month and a half which all left us reeling for the last few months!Please, DO YOURSELF A FAVOR: go check out Woodrum Automotive, tell TJ and Jared that Tammy & Brooke sent you, and go find YOUR HAPPY while discovering YOUR new hometown Toyota/Ford dealer!

  Adam Clark
a month ago
Woodrum has always done a great job! They service both my company, and personal vehicles. They have never steered me wrong and always keep me up and running.

  Sandra Diamond
a month ago
I've been trying to buy a new Toyota Prius for the past 4 years. At each St. Louis area dealership, I was told that supplies were limited & you must put down a deposit and wait about 4-6 months or longer to get one; in Sept. 2023 I did put down a deposit for a 2024 LE; unfortunately, in Jan. '24 my 2008 Prius, with 186,100+ miles died--"fortunately" it was only the 12V Battery and not the original Hybrid Battery, which I still had. Still no 2024 Prius' in St. Louis. Via Edmonds, I was referred to Woodrum Toyota of Macomb, IL--they had three 2024 XLE Prius' in stock--I called, negotiated a deal, and drove there to buy my car. Unlike many dealers, there was no pressure & I truly paid just sticker price for my new car. The Woodrum Team was just the best--from my salesperson, Rich, to his boss, Jared, to the financial fellow, Michael, they all went the extra mile to help me and treated me like they had known me forever. Woodrum Toyota provided the BEST customer service I've ever had at a car dealer and it was well worth the 3-hour drive from St. Louis, MO to get my new car. Thank U Woodrum!

  Jeffrey Gantner
4 months ago
Had bought a vehicle out of town and had purchased the extended warranty. We were having transmission slippage and took it to Woodrum s to have it fixed got that taken care of and noticed a leak a week later so called them and got it right in. Under further investigation a mouse had chewed some wires and the leak was my water pump. A big high five to Nick Robinson and Melissa Hardist for your excellent customer service.

  Kelbie Kreps
9 months ago
10/10 experience with Dylan at Woodrum here in Macomb! Dylan made our car shopping experience quick, easy and 100% stress free! I would recommend him to anyone in the market for a new car!

  Linda Hess
4 months ago
I injured my leg and not able to drive our vehicle in for service. Appreciated they had someone. Come to the house and drive our car in and then return it when work was completed. Manythanks.

  Anjum Razzaque
2 weeks ago
Amazing place, and what gives it charm is Rich, from whom I bought a car. Thank you!

  Clark Kent
9 months ago
The overall atmosphere at Woodrum Toyota of Macomb was welcoming, clean, and organized. The staff members I encountered were friendly, courteous, and went out of their way to ensure my comfort. The dealership's commitment to customer satisfaction was evident at every stage, and it left a lasting positive impression on me.I highly recommend Woodrum Toyota of Macomb to anyone in search of a new vehicle. The exceptional customer service, fair pricing, and knowledgeable staff, particularly Dylan and the sales manager, made my car-buying experience truly outstanding. I am thrilled with my new Tundra TRD PRO and grateful to Woodrum Toyota of Macomb for their commitment to exceeding customer expectations.

  Frank Candelaria
3 months ago
Great guys. They helped me get what I want and were easy to work with. Had me out of there in a car in no time.

  melissa perry
4 months ago
TJ and Jared were great to work with. I highly recommend Woodrum Toyota and will recommend this dealer to anyone looking for a car!

  Dani Neuleib
7 months ago
Woodrum s is fantastic at selling a car and making great deals. The financing is great too. However, they are horrible at keeping customers. After 13 days of buying our Prius from Woodrum s, the engine light came on and has a code for the coils. We got that fixed just fine ourselves after being told we d have to pay for Woodrum s to replace the coils. We ve now had the vehicle for a little over a month and now it s throwing another code and shuddering. I know it s something that comes with buying a used car, but we were told by the salesman and financial department that everything in the engine was serviced and replaced except the engine coils that we replaced ourselves. We definitely won t be buying another vehicle from their dealership.

  Nicholas Hennenfent
3 months ago
My expedition blew a head gasket. And Melissa and Jesse did a superb job for me.

  Sarah Smedstad
a year ago
Jared the manager here is awesome! Takes very good care of his customers and is super friendly and honest without being pushy. The sales staff reflects his management style. Dylan helped us with purchasing our vehicle and he was just great. He was super helpful and polite. What I appreciated most about Dylan is he was super attentive even when he had multiple customers at the same time. He was made sure to check in periodically while we were waiting for tech issues to be resolved. He also went above and beyond after the sale was finalized and came out to the vehicle to set up the computer and show some of his personal fave features of the car. Thanks guys! We WILL be back!!

  Jeff Bodine
8 months ago
Working with Ace was an absolute pleasure. I never felt pressured to make a decision. Everyone in the dealership was kind and professional. After months of searching online I finally found the used truck I was looking for and priced considerably lower than anywhere else.

  Dan Smith
3 years ago
Great experience working with Woodrum Automotive today! Dealership was 2 hours away from our home; they were great to work with in getting all the details and our deal dialed-in over the phone before we made the drive up. We felt they were fair on our new vehicle price and also on our trade. Brad was our sales professional and a real pleasure to work with, as were the sales and finance managers. By far the smoothest and most enjoyable vehicle purchase I ve experienced. I won t hesitate to work with Woodrum Automotive the next time we re in the market and would send friends and family their way without hesitation!

  Kori Thompson
a year ago
I highly recommend purchasing your vehicles from the sales team at Woodrum Toyota of Macomb! My husband changed jobs and we needed a vehicle for him to commute for work and this team had us in the perfect vehicle, within our budget, in one day. Thank you all very much for taking the time to listen to our needs and finding us our perfect vehicle, we are enjoying it very much! If you want a quick and smooth experience you gotta go see this tram!

  Derek Tye (The Tye Group)
a year ago
Noah helped me order a truck and helped me get all the necessary documentation back-and-forth remotely. I didn t even have to come into the store there. I would highly recommend him and Rich the sales manager in the future. They were great people to deal with!

  Trent Bruce
2 years ago
During this post-pandemic, car shortage madness, Woodrum Toyota delivered on our car buying experience! We shopped around for a van but other dealerships were price gouging and taking advantage of the car shortages.That was not the case at Woodrum! It was well worth our 75 mile drive to meet with Cole, who helped us find the right van. Sales manager, Jared, was nothing but professional. He gave us a great price on our new vehicle and excellent value on the trade in. From start to finish, this was an easy process with no pushy sales tactics. Best experience we had by far, so it is definitely worth the drive to Macomb to check out this dealership if you are in the market!

  Allison English
5 years ago
All of the staff were kind and courteous. They worked with us to get a great deal on a well taken care of used vehicle. They didn't try to push a lot of "extras" on us. All of the employees are local and you can definitely feel that. We were in and out in a little over one hour. We were very pleased with our experience. We drove an hour and a half, but we will definitely choose to go back to them for future vehicles.

  Sandeep AVND
2 years ago
Honest dealer and very responsiveIn this age where dealers are greedy and charging thousands of dollars for the market adjustment, it's hard to find dealer who are honest. Woodrum Toyota is very honest and took care of getting me a Sienna. Bronson, Michael and everyone in the office are a pleasure to work with. Thanks Appreciate the Sienna

  Jonathon Mosby
5 months ago
Best place to buy a car hands down. Not pushy or manipulative like many other dealerships.

  Todd Zisholtz
7 years ago
Amazing experience! I bought a new 4 Runner this month from Dave. He was top notch service. The entire staff was great. I hit a big deer 1 week later and totaled (safety was awesome on this truck) the truck. Dave and progressive worked together and today I drove off with my new truck (exchanged right out within 1 week). It was all handled with great experience. The owner of Woodrum handled some of the activities as well. I couldn't have been more happy. I bought both trucks at Woodrum and would do it all again! Thank you Chris and Dave and the entire gang at Woodrum!

  Betty Roberts
5 months ago
Nice clean, friendly place. Our appointment was right on time.

  Md. Kamrul Hossain Siam
a year ago
I m really satisfied with their service. They re very professional, do not have any hidden charge or market adjustments cost for new car. I ll definitely use their service again. Highly recommended!!!

  Pete Vredenburgh
7 years ago
We bought a 2016 Tacoma from Woodrum. Very nice to deal with, the best of 3 dealerships we tried. Green in Springfield were insulting, a group of salesmen laughed at us when we asked for a "cash discount". Shottenkirk in Quincy were rude as well. The salesman kept saying "make us an offer!" when we asked for price on a used vehicle. Then when we did, he took the offer to his superiors, came back 5 minutes later, and said that wasn't enough, then turned and walked away. We bought from Woodrum based on how they treated us, at the first encounter. Price was not involved. Since the sale, we have heard nothing from them. Not that we needed to, but Toyota emails us ALL the time, so we thought maybe Woodrum would show some interest in us, after the sale, as well. Not going to hold that against them. Well, maybe I will, so I'll knock off one star. I have also had dealings with there service dept on a vehicle I did NOT buy from them, and they treated me well, and prices were fair. I would buy there again.

  Ken Dahlstrom
4 years ago
Needed a new van fast and got a great deal. Aaron Miller was super helpful, no pressure, got the deal done quickly and got us on the road. Mike Forman got the numbers crunched faster than I've ever seen. I got a great vehicle at a low price, with great service and help from them and I recommend Woodrum's highly.

  George Skelton
4 years ago
Never been to a dealership that worked so hard to make sure you get what you are needing and a deal you are happy with. They are the friendliest bunch of people I have worked with. They are truly concerned with your satisfaction. Greatly appreciate their deal they gave me.

  wes breedlove
4 years ago
I worked with Hayden Douglas on the purchase of my new truck and he did a great job and was very easy to deal with throughout the entire process. Jared Klapp also did a great job finalizing my deal. Michael Forman made the financing a breeze and even caught an issue with the Illinois tax that saved me some additional money. I probably never would have caught it, but he did and reworked some of the forms without hesitation even though I'm sure it was kind of a pain for him to do so. Overall a pretty good experience which can't be said very often when buying a new vehicle.

  Robert Britenstine
2 years ago
My wife and I contacted Woodrum in Macomb about a car we were interested in. We ended up getting a car at another dealer but the salespeople at Woodrum Toyota keep calling her months after we bought a car some place else. We are not in the market for a new car but they keep contacting us. I have told them repeatedly that we are no longer in the market but they keep calling like they are going to convince us to buy another car. Beware, once you get on their list, you're on it forever!