Woodrum Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ian Taylor
2 weeks ago
I had brake issues on my Bronco. I called in and talked to Melissa. Right away she was on top of it. She did some research and found that a vent hose needed updated and replaced. She ordered the hose, got it a couple days later and had it replaced in a timely manner. I would recommend Woodrum s to anyone.

  Debbie Douglas
8 months ago
Nick in Service was the nicest I've ever delt with. Andy came & got my car & returned it to me; just a nice guy too! Last but not least....Gary Woodrum has been my friend for years. He truly is the best of the best! Thank you to all @ Woodrum Ford!

  Sandra DeWeese
7 months ago
I have had my car in a couple times in the past 2 years for routine visits and each time, I am treated with respect and have had the best experience with the staff. Would highly recommend

  Steve LeMaster
a year ago
Excellent, fast and courteous, get donuts next time I'm there, lol.

  Keith Gorsuch
5 years ago
Want to put out a big thank you to all the people at woodrum. For finding me a great truck . spending the extra time to make this all come together .Unlike the others that just shoot gun people credit. Will be working with woodrum family from here on out .I will be sending people to woodrum ford

  Karissa Poland
2 years ago
Please do not purchase a vehicle from Woodrum Ford! It was the worst experience I have ever had when purchasing a vehicle. They do not even inspect their vehicles themselves, they use a third part who obviously does not inspect. They will sell you a "pristine condition" car that is false advertising. I even drove over three hours to this dealership for this car as it was a perfect match for what I was wanting. I purchased a 2018 Buick Regal from Woodrum for over $20k and had to pay to replace the rear brake rotors due to them being so badly rusted that my safety was in danger driving it. It was not from my normal wear and tear as I have not owned the vehicle that long. Their customer service was also non-existent when I brought this to their attention. I was given the run around and even hung up and denied conversation by the sales manager, Jared. Not only did they take advantage of me since I am a young female and lied with false advertising on the car, the sales manager, Jared literally moved our email requesting help to their spam folder to ignore it. Their Internet sales person confirmed he did that to us on the phone. I would honestly rate them no stars if that were an option. If you do purchase a car from here, when you test drive it, take it to a mechanic to fully inspect before paying anything to them. Never again will I allow a business to treat me the way they did here at Woodrum. Attached is a photo of the rear brake rotor, Jared (the sales manager) deemed "not his problem". If Brad, the sales person who sold me the car would have negotiated the price, I wouldn't be so upset. He told me it was pristine and I paid $20k in cash that day. I didn't finance, etc. I paid asking price and was even very nice when I was there. I asked Brad to negotiate the price and he even said word for word in the office "You're killing me". What kind of customer service is that?! Seriously don't even waste the money, time, or energy here. GO SOMEWHERE ELSE! I promise it will be worth it.

  Doug Krukewitt
3 years ago
We had an excellent experience buying a great vehicle! The staff worked hard to find us the perfect car that fit our budget and checked all of our needs and desires. They were all very respectful and helpful. We did not feel any pressure to make a purchase that was wrong for us. Thank you Woodrum's for a great car buying experience!

  Pierre Graham
2 years ago
I brought a car last year from Woodrum and I been having a lot issues with the car I brought from them. I had to bring the car in multiply times but they were very helpful each time I brought it in. I was very frustrated that I had to keep pouring money into a car I just brought. However recently they were able to get me out my old car and into a new one that works great! Their staff was great and the manager was awesome as well. I will recommend getting a car from them. I brought all 6 of my cars from Woodrum including my wife jeep that been running great the last 5 years. Overall my experience was great and Ben helped me through each step!

  Sue Thorman
a year ago
Went to start my car, and it would not! Went to Woodrum Ford to see what they could do. They came to my house to check it and were able to get it started and take it back to the shop for repair. They delivered it back to my house when repairs were complete within hours. Outstanding customer service!

  Frank Hays
3 years ago
Definitely worth the 5-hour trip today! Great folks that seemed very family-oriented. Showroom was super clean. They had my car waiting for me in its own garage, and even completed all of my out-of-state paperwork. My only regret is that I didn't buy my wife a car too.

  Morgan Miller
4 years ago
My husband and I had an amazing experience with Aaron Miller at Woodrums. We gave him our price limit and an idea of what we were looking for. A few days went by, and we received a call from him on a vehicle that had just been traded in that he thought would be a good fit.Well it was perfect! It was exactly what we were looking for and we were even able to stay a little under our max budget! He made sure it was inspected thoroughly and detailed to the 9s.If you are in the market for a new vehicle I would highly recommend choosing Aaron as your salesman. He goes above and beyond for his clients. You won't be disappointed!Thank you Aaron!

  David Deloach
a year ago
Have been here multiple times for scheduled services (ie: 10, 20, 30K miles service schedule). Each time I have called and said I want an oil change and 20K miles services done. They say, "so you want your tires rotated". In turn I say I want the scheduled services done for my particular vehicle. They still never acknowledge they will do it. So, this last time I confronted them about it after they were done with my vehicle. They told me I was only looking at it from my point of view. Has anyone else noticed this.

  John Synan
4 years ago
We bought a 2017 sienna mini van. While there was a small hiccup when we arrived to test drive the sales manager Jared was quick to get involved. He apologized, took quick action to remedy the situation and make sure that we had everything that we needed in a timely fashion. Aaron was our salesman he did a great job of helping me keep my toddler happy while we closed the deal. I highly recommend this team in an industry where it s hard to find honest and trustworthy people this dealership stands out. I live 77 miles south west and plan to be back for our next vehicle. Great job, we love our Sienna!

  Chris Herington
6 years ago
I traveled over 300 miles to purchase a car from them... and it was worth it! This was by far the easiest and simplest car buying experience I've had. From start to finish Ray and Royce were professional, friendly and made the buying process great. Thanks for making the process so simple and efficient!

  ttoy360
2 years ago
I am from Galesburg, it is always a challenge purchasing a new car where i live, I usually have to go out of town to get a better deal.Well I am glad I came to Woodrum in Macomb, IL.The sales staff were great to deal with and it did not take all day and night to get a great deal.I would recommend Woodrum to anyone looking for a new car, its worth the drive.Thank you to all of you...@ Woodrum Toyota!!!Tim

  Mike Seymore
7 months ago
Update! I said I would be back 2022 Bronco good people, they go above & Beyond! Many Thanks!Great place we bought a brand new Ford Escape and have never been happier with the vehicle or the services they offer, definitely buy from again!!!

  Sarah Stone
2 years ago
Today I took my son to Woodrum Ford in Macomb to purchase a 2007 Ford F150.We drove an hour and forty minutes and our salesman Brad Coates met us at the door alongside Micheal Foreman.They made the buying process so easy,comfortable, and had everything ready to go. They worked with us on every detail and question we had about the truck until we were satisfied beyond expectation! I recommend anyone going here to purchase a vehicle!!!!! We drove home in a great running Ford F150 w only 116,000 miles that will last my son for years to come.Thanks to you both!!!! Sarah Stone

  Colton Ragain
3 years ago
Salesman Brad Coates and sales manager Jared Klapp were awesome dudes to work with. They bought my used truck and gave me an awesome price. Super clean place and all employees were wearing masks. 5 stars from me.

  S Edwards
4 years ago
Salesman Bill Seymore is excellent! I would give him 5 stars...Mitch is usually who I have dealt with in service dept and he is great! However, not the normal great experience today earned only 3 stars on service dept.and that is being generous because I'm averaging it out based on past experiences...hopefully my next contact will go better.

  Jeanette mcdaneld
9 months ago
Very nice people and knowledgeable to work with. We are very happy with our purchase. Thank You

  Donald Wynn
2 years ago
The service department does as good as you can ask. I do think that they are suffering from the same thing that is hindering all businesses, and that is a lack of workers. I think that it could be a lot better. Not impressed by Lincoln cars either. Another story on Them soon.

  James Wakeland
6 years ago
I went to 3 dealerships before I came to this one and they failed all 3 times to get me even a cheap decent car. Then I came here and they got me in a new car within a week. A braaand new car... I don't have the best credit and they still managed to pull it off. And I work 6 days a week so I don't have time to "go in and talk" we did a lot over the phone. Which was perrrrfect for me! I hope this review helps someone as much as they helped me. Without them I would have lost my job because my car wasn't reliable. Thank you!!

  j
4 years ago
a great experience this dealership does Auto sales the right way they treat you with respect they give you an honest good deal without you having to hagpgle for it. Highly highly recommended. Jared Woody Hayden Melissa all great people to deal with!!

  Molly Schroat
4 years ago
In Macomb today from Decatur on business. My Ford f150 was making a terrible breaking noise. Blake and a service tech. Took a look and didn't charge me for diagnosis. Unfortunately I didn't have the time to stay for the repair. I will be back due to their excellent customer service.

  SUR LTD
6 years ago
No way that anyone should shop here. These guys are way too self involved to even understand what customer service means. Maybe long long time ago when there was no internet and they were the only place around their way of doing business was viable. But now!!!??? Come on... Crawl out of your cave and behave like it is 2017 (distant future for you does not concern you now, maybe you will deal with it after you run out of mammoth jerky). I know that the time is not important for you, your clock stopped somewhere in the 80's but maybe it's not like that for anyone that makes the mistake to walk in your "retro chic" dealership. "Modern architecture" combined with good old "my way or the highway" attitudeUnfortunately this is how these "professionals" interpret as a proper way of doing business.

  THEONE FOURFUN
a year ago
Have bought two brand new cars there first Escape was for my wife second Bronco was for me friendly and knowledgeable sales staff

  Dr. Mohammad Shamsuddoha
9 months ago
I bought new RAV4 a year ago. Now went for another vehicle and they do not have enough stock.

  Preeminent Gentleman
6 years ago
My name is Kendal M. and this place is excellent when it comes to the salesmen. They will help you get into the car of your choice. The are very professional and patient and do not just be looking to just sale.

  casmier pulaski
6 years ago
Will never buy from this dealership again! We bought a van here and had problems with the van, after complaining about the issues they said they have no record. I have all the paperwork, just getting the run around. Go shopping for an auto somewhere else you will thank me!

  PJ Losey
4 years ago
This group is who you need / want to go to for your next purchase. They listen to what you need and help you get into the right vehicle. You will leave this dealership with a smile on your face.