napleton auto group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Edita Dauti
a month ago
AMAZING.... Conner in service at the Mercedes is the best. Top notch service clean and again Conner is on top of everything.

  Brad H
9 months ago
Noone likes to spend money on their car. They rotate my tires, change the oil, do the 50 point inspection, then wash and vacuum it for free.The service technicians are well dressed with no grease under their fingernails. Quick and clean. And, their lounge is 5 ! Reccomend

  jeffrey robinson
3 years ago
I had a good experience. I worked with Tommy and he was friendly and professional. I bought a pickup truck and things went smoothly. I got a fair price on the vehicle. There was an issue with an extra key, but the dealership quickly resolved the matter. I would go back again.

  Cindy Hanby
6 years ago
Service department is very good. I've taken my cars there for several years. They always listen to any issues I have and fix them. Service Managers are helpful and professional. Easy to make appointments either online or by phone. They also have a courtesy van that will transport you to home or work and pick you up when the car is done, very convenient. Location is clean and has a waiting room.

  Nneka Constantino
3 months ago
I had an experience with their team in Minnesota, thumbs down.

  Daniel Skupien
3 years ago
I initially had a bad experience, but I later voiced my complaints, and they did not hesitate to make right whatever I saw was wrong.For example, the used car I bought was not properly cleaned or fueled up when I left, I made them aware of that, and then they sent me a $200 gift card so that I could get the car properly detailed, and it covered the fuel cost. Also, the car had a battery that was definitely due for replacement, it started up fine, so it wasn't an issue you'd know or they would know was there (on top of that the battery was only a couple years old), I had it replaced at a Honda dealership near me under warranty so it didn't cost me anything, but in my emails back and forth with them letting them know about the battery, and proof (load tested at Advanced Auto Parts) of how badly deteriorated it was, they were ready to pay for it, and have the bill invoiced to them if it wasn't covered.So I say, if after all is said and done, you get your car, and later find things that were or are not right, respectfully bring it to their attention, and in my case, they made everything right.

  Lauren Sayler
4 years ago
They were very nice and did a good job with my car! I went in for a recall from Honda and I had no issues with getting it done for free! I did have to wait for a while after they finished because there was no one to tell me it was done. So I did not appreciate waiting for an extra half hour for no reason. But they did clean my car for free! I really did appreciate that. They also had a very nice waiting room with plenty of space and tv's and comfortable seating. That was ok! So overall it was a good experience!

  Jeremy Davis
3 years ago
I don t understand the Google ratings for this dealership because you log onto Better Business Bureau and I believe over 80% of reviews are 1 star! I will save you time and money and tell you exactly what they do because I purchased a car about a month ago and I got so mad and felt so disrespected because the car I was going to buy was listed for $5,000 on their website and when the financial guy handed me the final paper work with the total it said $10,200!!!! If you make the mistake of thinking you ll be ok and go there make absolutely 100% sure you tell them you don t want a service contract (warranty). They tried selling me 2 warranties which are $2,500 each. There s way more stuff but I ve wasted too much time on this place and I m not wasting anymore.

  Dawn Chavez
a year ago
Gary from service always makes sure I'm taking care of. My vehicle service is always completed timely and the service is excellent. The customer service representative kept me informed.

  Mike Bianco
7 months ago
Very clean nice place atmosphere is good but I like Toyotas

  Gaye Sanchez
5 years ago
Best place to Buy a Car. Thank-you Alex Maldonado Napleton Honda. Your patience is a Virtue .

  Ann Meyers
6 years ago
Honest sales staff and excellent service department. Washes our cars once a week free. We've bought many cars there and usually deal with Chris Loch. We use Gary as our service representative and he always does a nice job.

  Richard Finley
a year ago
Had my wife's car serviced. We bought the car in 2013 and have always had positive experiences with their service people and department.

  Judith Rio
2 years ago
Stopped in to chat with my salesman Mike Massaro! He's the man I leased my cars through. He's helpful, smart, witty and he pays attention to what you want and need. See him.

  Jenn McCormick
5 years ago
I have leased 3 Honda's over the past several years from Napleton's and have no complaints about the service I receive each time. I take my cars their for oil changes as well and love that I can schedule appointments online.

  ryan ahmed
a year ago
Drove 2 hours to see a GLE 20 with 30K miles as per the AD, find out the care done more 41k miles and the funny thing they refuse to adjust the pricewhat a waste of time

  Maria Robinson
5 years ago
I have mixed feelings about this place because even though they do provide good service, there has been times we brought our cars to get fixed, and when they do the diagnosis and you tell them to fix it, they end up fixing something else that wasn't really necessary.

  Mandy Steies
a year ago
Beware! The prices advertised online are lower than what they actually want for a vehicle. We drove from out of state to see a vehicle that was listed for $10,900 only to have the salesperson tell us it really was $13,000. Ridiculous.

  Filthzy Noobulous
11 months ago
Terrible customer service, tried to overcharge me and then didn't finish the work they had me pay for

  Dean Upmann
3 years ago
Terrible service. Drove two hours to pick car up after being told it was finished. Got there only to find out it wasn't. So drove all the way back. Disrespectful sales and service people. Obviously only cares about the money and not repeat cuatomers.

  Michael Fisher
8 months ago
Love having my cat worked on by these skilled mechanics

  Anna Calendo
3 years ago
Elder Abuse beware. Gross misconduct. My father in the midst of a cognitive breakdown purchased an auto after breaking down and being towed there. Within a week of this purchased was hospitalized w mental confusion/ dementia. Dealership did Not give him a fare price initially and is not being cooperative after we contacted them with my father's diagnosis. Horrible people/no scruples!!!!!!!!!!!!!

  Phil Harris
3 years ago
The service is great and my salesman, Asim Turkes, is the man!!! Very attentive and is always there for you!!! Look for Mercedes Benz - Audi salesman Asim Turkes!!!

  Rene Leonardo Cordon Salazar
3 years ago
Awful experience, sales person tried to get me into a used car with no warranty at all....never tried to look for better options or help at all...good thing I did was walked away from the wolf.

  jackie jacobson
a year ago
Great service on my oil change. In and out in 30 minutes plus a car wash.

  Loretta Jackson
5 years ago
The salesman was very nice and friendly great selection of cars I absolutely love my new Toyota Camry from there

  juan silva
3 years ago
Great experience here, nice people, I change oil and maintenance, I really recommend this place

  Steve Marx
4 years ago
Great service, staff was very nice. Reasonable pricing for a dealership

  adam c
2 years ago
Illegal junk fees, discriminating against black customers. Napelton is paying 10 million to settle with the FTC.

  Jerry Duncan
5 years ago
Great service knowledgeable nice waiting area good coffee sales staff friendly