Anderson Toyota

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  jack wright
3 weeks ago
Would like to share with everyone my experience with Anderson Toyota at Perryville and Riverside in Love's Park, IL. I'm a honest guy was looking for a good used vehicle and found this 2011 Nissan Armada nice looking so contacted the dealership got ahold of the sales consultant Seana Renteria my brother and I took it for a test drive told I would buy it if they changed the oil and new battery not only that she got me a brand new spare tire for the vehicle she was a very polite person and a great listener and the manager Joe Ristow was also very nice person and treated me well with this deal and the business manager was also a nice person his name was Ryan I encourage everyone to go to this dealership to purchase a vehicle have a blessed day

  David Calvin
a month ago
Salesman Ryan was very nice, but should have shown a vehicle much earlier in the process as we clearly stated what we were looking for. The floor manager lacked customer service and not willing to negotiate a fair price. Last two car purchases were at this dealer and all maintenance on both vehicles, and we expected a little loyalty price break. Certainly not, thus 23 years of loyal service ends with ALL Anderson owner dealerships.

  Alexa Herold
a month ago
I have had a great experience every time I have came to Toyota Anderson. The staff is friendly, oil changes/services are quick and everything is priced well. In the past, I have been nervous about dealerships as a female that knows nothing about cars but everyone at Anderson Toyota has taken very good care of me and my 2016 Toyota Corolla, especially Ryan (service manager) and Frank (service technician). My last time in I brought to their attention a rattling in the passenger hood and they never gave up on finding and fixing what was causing it - thank you both so much! I will be servicing my car at Toyota Anderson until it reaches its max mileage. Great experience all around!

  Gwanny Tjoa
3 months ago
Great dealership with fair prices. Don Smith was our salesperson and everything could not have gone smoother. Ended up with a headlight issue shortly after I purchased the car and Don and Anderson Toyota took care of it with no questions asked. Thanks again!

  Peeber
2 months ago
My very young inexperienced daughter purchased a vehicle right before Thanksgiving. It is a 2014 enclave I believe a Buick upon driving this car off the lot,. There has been numerous issues with it ,, serious issues. The car lot continues to keep her quiet by making minor repairs. And now today the timing chain is gone. That is $3000!!. I have taken it upon myself as her mother to call the car lot and speak to the manager, he assured me he will contact me again today by four or 5 o clock, I assured him that I would be contacting an attorney tomorrow morning if she isn t given a car that is going to be safe and reliable for a single mother with three small children. SHAME on this reputable car lot. For robbing women of their hard earned $ and sanity! ! You re literally better off spending your money, at a car lot on Broadway in Rockford. All the places I warned her not to go. What a fool I was.

  KetoRXd
2 weeks ago
Professional service from the moment I pulled in. Tech listened to the concerns I had after being unhappy with a different Toyota dealership. He took the time to show me what they did for my 10k service. Large, clean waiting area with TV , fireplace and a great coffee bar. I'll be returning for my 24 TRD Pro service every 5k

  D D
3 weeks ago
I recently worked with Brandon at Anderson Toyota Lexus. His expertise, no-pressure approach, and effective communication made my car-buying experience exceptional. Brandon is a true asset to the dealership. Highly recommended!

  Kaitlyn Ciaccio
a month ago
I bought a Buick back in November. I had to wait a week to pick it up as they said the window was off the track, three days after picking up the check engine light came on. Since the second week of November, I ve had TEN different auto shop trips, with over 15 repairs made to it. Alternator, crankshaft, crankshaft sensor, oxygen sensor, steering wheel rack, brakes, exhaust repair, axels, power steering pressure line, sway bar links, strunts, abs sensor, and more. Every time it is dropped off, they have it for at least a week. When I get it back, the problems are still there or come back within a few hours. I have driven a rental car, more than I have driven my own. They refused to fix it about two weeks ago, then after speaking to their manager they changed their minds. It was fixed TWICE in the past two weeks, and still has I going problems. They have yet to come to a solution of all the problems that the car has, or have offered me a different vehicle. I have taken off many days of work, as well as spent many hours in the dealership.

  David Frykholm
2 weeks ago
A big shout out to Eddie Brown for his friendly personally and very efficient service of our 2019 Toyota Rave4 today! It felt like we were among family! I will recommend Anderson Toyota!

  Kathy C
2 months ago
This place is the best!! I bought my Toyota Camry here and always get excellent service. But, today I was getting into my car (not far from their location) and my battery was dead. I called Toyota service and talked to Eddie who was such a big help! He send Jiro right away to jump my car and as soon as I got to the dealership they had a new battery ready to install. It took approximately 20 min! Thanks again! Highly recommend them from Frank, who sold me my car, and to Eddie and Jiro today!

  Gene
3 months ago
I purchased a car from a couple that bought it from Anderson. Older couple had all the paperwork. I even verified the work was done by calling Anderson. Sure enough they changed the spark plugs at 104k it's at 116k now. The car is misfiring on cylinder 1 it's a rough job to get to the rear cylinders so I was going to change the plugs coils and injectors all around. While accessing the job they did 12k ago. The windshield wiper cover has literally all the clips broken. First I find out a windshield wiper assembly bolt missing the cowl under that has a bolt missing and one that is half way up. Moved on to the plenum the rear support bracket is missing entirely. Moved on to plugs and coils. Two of the coil connector wire clips for rear #3 and the front#4 are broken and someone used black RTV to secure them to the coils. I called Anderson and talked to Ricky. He said it's a stretch thinking they did this work because it was from 2021. He did offer for them to check it out see what they can do. This is a 2011 Toyota Avalon that was dealer maintained until 113k. A car known for having an engine with legendary reliability having issues with the engine after being serviced at Anderson most of it's life. I obviously can't prove it was them that did the work but the spark plugs were done by them and it's doubtful anyone else would have done anything with the ignition coils them being stock and there being no other reason to remove them.

  James Good
3 months ago
I traveled from Georgia to Rockford, to visit relatives for the holidays. I was having an issue with the battery in my Toyota Highlander. My Daughter, who is a long time customer, suggested I call Anderson. Greg, one of the service associates, got me scheduled in within a few hours on the same day. They checked out my electrical system, gave my battery a charge & sent me on my way. Greg was very polite, professional & just a very nice gentleman. Thank you Anderson Toyota!

  marco antonio
3 weeks ago
I would highly recommend you see Ryan for all your services.very polite, professional, and helped reassure me that I was bringing my vehicle to the right place, thank you!Update on this visit 03/28 still the best place to take your Toyota, Eddie was phenomenal and very pleasant to speak with. They will go above and beyond for their customers!! Thank you happy Easter!!!

  Its Just Me
a year ago
This is our fourth Anderson car purchase we ve made for our family since 2020. Great service and selection. Low pressure sales. They helped us stay in our budget while offering many options. With the many Anderson properties under this dealership, there was a much wider inventory then just going to a single property car dealer. From the test drives, sales team, financing, and qualified service technicians- it s been a seamless buying process for all our vehicles. Thank you. Anderson!

  Aruomglol
a month ago
Dave Gilmore sold me a certified camry that under no circumstances should have been "certified" I'm realizing that term is meaningless. Several trips to a different service center because the guys at Anderson were beating me around the bush.Car was involved in wreck and was told that it was involved in previous accident and that the repairs were completely botched. It is now a total loss.Bredemann Toyota is a much more fair and professional location and I will only be bringing my business there from now on when I am in need of a new or used Toyota.

  Chip Limberg
5 months ago
Rick and the staff have done an amazing job! I have purchased two vehicles with them and they have both been fantastic vehicles a RAV4 and a Toyota Camry. Rick and his salesman s integrity are second to noneI would recommend to anyone if they re looking for a trusted dealer.

  CJ Bauman
4 months ago
WORST experience I ve ever had in my life. This place is a joke! BUYERS BEWARE and NEVER use this dealership. I d give ZERO stars if I could. I ll give a complete run down of the shady and dishonest dealership literally, the WORST, if they have the car you want, GO somewhere else and have them get it. This place will tack on market adjustments and mislead you on the price, DO NOT let them rush you through finance process, READ every line of every document and don t think for a second this dealership is on your side. Everyone customer I observed inside the dealership that day was either arguing about up charges with salesman or just looks disgusted to be in that environment.My experience, coming out of state and purchased a RAV4 from these idiots.Frank Bleers - We were coming from out of state so this guy initially over the phone was decent. This was only until we discussed purchase price and had everything mostly wrapped up, THEN, $3200 market adjustment up charge, a 3-1 type maintenance service (like $1000), and added theft deterrent called SHADOWMARK. This was on top of TAX and NON-TAX Fees. Please be thorough going through docs and PA, and do it at your pace, they are crooks, they literally rushed, or tried to rush and only showed me the parts of paperwork that needed my signature. It seemed more like arguing than negotiating with this guy but stick to your ground, they ll cave on the market adjustment and a 3 for 1, YOU DONT have to pay for that. You don t have to get SHADOWMARK either, your registration copy they give indicates that in BOLD writing. Do they tell you that tho? No, of course lol. Unfortunately, i did get stuck paying for this, but if your going Toyota, You DONT needThis and don t let them tell you anything different. Lastly, to sum up my experience with this guy, 1st, he literally told me, they don t put market adjustments online and they wait to talk to you about that when you come to the dealership?? 2nd, literally gave us a box/gift for purchasing a car with key chains and pens. It was missing pens lol. Frank indicated they weren t able to go into the room because no one had a key lol. You can t make this stuff up! AVOID this dealership!Joe Ristow - I ll keep it short on this guy cause there s not much to say. This guy stopped by and talked to me twice, never one did he tell me his name or introduce himself formally. I mean, very socially awkward times when he was around. No social skills and didn t even say a word when we left lol. I m sure this guy is book smart and but not at all common sense smart and u professional. I see why they probably keep this guy him behind a desk and away from people somewhat.Lastly,Ryan dilenardo: STAY AWAY from this dude if that s the office they bring you too for finance materials. SERIOUSLY, walk out and find another dealership. He actually introduced himself initially, pretty forced tho. His tactic is he ll try to butter you up and downplay the documents your signing, then stick a computer screen in front you, yep you guessed it, he controls all the scrolling and what you see. Did he tell me SHADOWMARK was not a requirement and I didn t have to go with it to finance with them? NO. They were all the bad salesman and people overall, but This guy and Joe Ristow might be the worst, I ve ever seen. They will take advantage of you, extort you, and just lack professionalism you would think you might get when you spend that kind of money.We talked them somewhere down like $4,500-$5000, off the asking price but was a dog fight and threatening to walk out every 5 minutes. BUYERS BEWARE and go elsewhere to avoid this disrespectful and unprofessional dealership

  Cynthia Wilson
6 months ago
I live in Oklahoma and spent time in IL this summer. I had an oil change done on 8/31. I recently noticed puddles under the car. Had another mechanic look at it today and he said the drain plug wasn t tightened adequately . When I notified the manager at Anderson s, he said sorry. No offer of refund or compensating me for my time and additional repair bill.My brother had an engine blow from this same problem. A dealer that can t change the oil correctly should take care of customer.I do not recommend this dealership.Signed- long term Toyota fan.Anderson- no respect earned or given.

  Rebecca Gocken
a month ago
Excellent experience with Ryan Svatos! Low pressure and he went above and beyond to make sure the vehicle was extra clean and full tank of gas!

  Jay Lee_08
5 months ago
It s only been one month since buying a 2012 Chevy Malibu from this location and I now have to put $5,200 to replace the entire engine. I highly recommend thinking twice before giving this company a dollar.

  O
7 months ago
This review is past due. Ask for Adam and Eddie in service for all your vehicle maintenance needs. If you re looking for the best guy here in Sales ask for Eloy he sold me my Toyota and he speaks Spanish too. All of these guys are very professional, knowledgeable and courteous. These guys have always gone above and beyond in customer service and because of that I drive the distance from Chicago to Rockford each time I need my car serviced. I don t trust any other Toyota dealership with my car. Thanks guys I appreciate your integrity and passion for your job.

  Nicholas
5 months ago
Bought a van there 2 days ago. Today while looking at the receipt we see the salesman don had changed the price and raised it by 400 without us knowing! Pretty dirty don and we will not be back to shop with scam artists

  Natalia E
3 months ago
I just wanna come on here and say thank you to Jorge for helping me find a new car ! He was very welcoming and great to work with. I definitely recommend him!(:

  Scott Conklin
5 years ago
I bought my FIRST Toyota this past weekend, and my FIRST (of many) Hybrid's at that! I had an awesome experience with Kim Rizvi as my Sales Consultant and Ben Bleed as my Financial Consultant! Kim really went out of his way to help me locate the exact car that I built online and to understand all of the features inside and out of my Prius Four once it had arrived! He was able to answer all of my questions, and help me navigate my options. Similarly, Ben was fantastic to work with, and was able to walk me through options on financing, warranties, and made the transition from my old VW Jetta to my new Prius Four seamless! Highly recommend and will be back again for my next new car!

  Jonathan Zarinnia
a year ago
Excellent service dept. that's thorough and no nonsense. Ryan Corey and his team are why we chose to drive past other Toyota service centers to come to Anderson.My wife and I both called for estimates on some maintenance required on our car's service schedule. Other dealerships quoted different prices to my wife than were quoted to me. Anderson Toyota gave us both the same answer and their service department performed exactly as advertised. More over I was charged as expected; no surprises. Their inspections are thorough, but there was no move to pressure us into a sale.Everything was reinstalled, and there were no leaks.Sometimes it feels silly to rave about things working as advertised. In this case I think it's justified. This was a uniquely pleasant and hassle-free experience.We will be back.

  Dick Booth
5 months ago
Second time I have used the repair department. Both times I have had good luck with them. Prices have been competitive with other repair shops in the area. Will use them again.

  Valerie Pischel
a month ago
Bought a van thought it was great deal spent 900$ on fixing it my mechanic told me he s tired of working on it bc everything kept falling apart underneath it was so rusted out and very unsafe to drive , they tried to give me a different van and it was pouring oil everywhere terrible place to buy a vehicle, finally got my money back spent it elsewhere they suck

  Mindy Olsen
10 months ago
From our salesman Frank, to the service department, nothing but great experiences throughout my entire ownership. Have now purchased my car, and let our college grad daughter buy hers here now too.2022Loyalty really seems to be a core value here at Anderson. The service department is always friendly and never pushy but good at stressing what is needed for proper vehicle care. Frank is a GREAT guy, I have sent 2 acquaintances to him now, and one after her vacation is going back to him to make her purchase. Super impressed and love that they respect me and my personal reputation as much as they respect their own.

  Chau Le
2 years ago
I am very disappointed when the warranty is so bad and the service staff and service manager do not respect customers. My car was in normal use, but when I took it in for maintenance, when I received it, it had freezing display and going to black errors, and I came back shortly after to ask questions and was accepted to replace the part and then still kept having the problem again and i had to go back a second time with update software and immediately the problem came back again. I am very unhappy with my newly purchased car having this problem less than a year. And I had to come back for a third time and the service guy decided to do a long service and I had to leave my car for almost a week and then the staff took my car all night with all the Harsh Braking , Harsh Cornering and Fast Acceleration reported continuously through the Toyota app on my smartphone all night and then continued to use my car the next morning to go to Home Depot. I was very upset and went back to the dealer on Monday morning to ask for an answer from the service manager and he broke his promise by not solving my car problem and also calling me back and the next day but he didn't call me for the next few days. I am very disappointed and frustrated with this dealer's very bad way of working from management to staff .

  Ethan Nowakowski
6 months ago
Very pleasant dealership to work with. The employees here care more about the individual and their needs rather than the sale of a vehicle which I find very important.